Hi,
Interesting, but I have nothing to do with them ;-)
/Misi
Anybody heard of them? Worked or contracted with them? I'm not sure I
heard
of them before and I got contacted by them with reference to some work in
NYC and I was interested in references about them.
Cheers
Joe
In the Remedy User Tool, there is an option to limit the number of
search results to be returned.
How does this work in the DB level? Does it mean that if the query
performed produces 10,000 results, the DB will still search for those
10,000 but only a limited number will get displayed in the
Hi,
I am now able to create ticket through API. The mistake was, that there was no
CTI configured in the system that I was entering.
With Regards,
Anuj Dua
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi
Hello, all,
I'm having problem installing ARS 7.5 on Windows 7 with JDK 1.5.0_22
(64bit). The installer is giving errors about
not having enough disk space, and the install log specifically calls out:
(Apr 21 2010 04:18:49.488 PM
You need to use the 32 bit Java SDK for all Windows installations.
--Original Message--
From: Rick Phillips
Sender: Arslist
To: Arslist
ReplyTo: Arslist
Subject: Problems with Windows 7 Ult and ARS 7.5 install...
Sent: Apr 22, 2010 5:23 AM
Hello, all,
I'm having problem installing
Rick,
Are you sure ARS 7.5 Server can be installed on Windows 7? Compatibility
matrix does not support that combination.
Kind regards,
Sergio Tomillero
--
View this message in context:
I have it on my windows 7 Ultimate laptop right now. With ITSM 7.6 patch 1.
--Original Message--
From: Sergio Tomillero
Sender: Arslist
To: Arslist
ReplyTo: Arslist
Subject: Re: Problems with Windows 7 Ult and ARS 7.5 install...
Sent: Apr 22, 2010 5:49 AM
Rick,
Are you sure ARS 7.5
You mind telling the list which environment variable it was. Info like that
can help the next person.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Alkan, Koray
Sent: Wednesday, April 21, 2010 4:59 PM
To:
Tim,
I took no offense to anything you said. I’ve been on the list it seems like
forever, and know the good guys and gals.
As someone who develops all custom apps, I found the 2000 record acceptable,
though sometimes irritating.
I took offense to the screaming letters in the anonymous poster’s
Speaking of logs -- what do people use to read them?
Does anybody use splunk -- do you like it -- does it help?
-John
On Apr 21, 2010, at 4:57 PM, Grooms, Frederick W wrote:
**
And since Anne is on Linux she can set up a cron job to archive the
logs every 5 (or 10) minutes. I do that
I've been using notepad for the longest and believe my eyes now can move
independently of each other. I am now using a utility called WinVi which is
freeware and comes in 4 different languages and packs a list of features. this
is much better than the old notepad. http://www.winvi.de/en/
I'd
I use textpad - the only way I've found to open up some of the bigger files.
Joanne Mansur
Client Systems Analyst
Northeastern University
(617) 373-3295 (office)
(617) 373-5985 (fax)
j.man...@neu.edumailto:j.man...@neu.edu
From: Action Request System discussion list(ARSList)
I use ultraedit and think its great. Some really nice features if you
have the time to learn them. Not free though...
Dennis
John Sundberg john.sundb...@kineticdata.com
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
04/22/2010 08:59 AM
Please respond to
Windows 7 is basically windows server 2008. As long as you have one of the
upper editions of W7 that supports web servers, it should work just fine. I
would recommend 4 GB RAM at minimum, though. With sql and itsm, my RAM is
completely maxed out.
--Original Message--
From: Sergio
HI,
We have Upgraded CMDB 2.1P4 to CMDB 7.6.
Actual Upgraded of the BMC Atrium CMDB, Atrium Impact Simulator, AIE,
Product Catalog is completed without any issues.
But when we try to import the Product catalog Data we were getting the
following error:
D:\AR System\REMAPP21\BMC Atrium
/raise hand
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Wednesday, April 21, 2010 4:48 PM
To: arslist@ARSLIST.ORG
Subject: Indexing violations in the Remedy database..
**
I need to
I was going to raise the question :)
Axton
On Thu, Apr 22, 2010 at 2:20 AM, Misi Mladoniczky m...@rrr.se wrote:
Hi,
Interesting, but I have nothing to do with them ;-)
/Misi
Anybody heard of them? Worked or contracted with them? I'm not sure I
heard
of them before and I got
The list seems to be rejecting and double posting a lot this week!
Most duplicates seem to be in the 12am time frame.
Claire
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com
I almost suggested it as wellkuz Misi is the only person I have ever met
with that nameinteresting coincidence :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Thursday, April 22, 2010 9:43 AM
To:
I posted yesterday (9:48AM CST) on the topic of {Remedy ARS} AREA LDAP issue
after upgrading to AR Server 7.1.0 Patch 9 upgrade and, at least to me, can
see that the post went thru.
I also received an email (11:32AM CST) stating my message is being returned to
me unprocessed because it
Unix has very convenien split command, if you split the log in chunks of 50
MB you can look into them with vi or some other editor.
Regards,
Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com
- Original Message -
From:
Actually I thought the same thing too which is why I raised the question.
But I know Misi (over this list) long enough to know that I hadn't ever
previously heard of any possible association between Misi and this company.
I do not think they claim that either, but I'm really curious how they came
I have begun to ignore the duplicate message warnings.. I have confirmed my
messages are indeed being propagated by the list, but yet for some strange
reason about 24 hours later I get those duplicate message errors emails..
Been happening for a little over a week now..
Joe
-Original
Drake,
Thanks..
I have sent you an email with the query. The query was written for MS-SQL so
you might need to alter it appropriately if you are on oracle as I do use a
type casting function CHAR which I think is TOCHAR in Oracle..
Any others willing to poke around this so we could discuss our
David,
mmhh... interesting. Is BMC looking to fill in that position?
Maybe something that you would like to take, among the 1 things you're
already doing :-)
If ARS is at the center of BSM, then it seems to me you are the man of the
situation
Guillaume
Thanks so much everyone! Luckily I did not cause too much damage. It sounds so
elementary, but it caught me by surprise! I ended up creating a separate
Filter just to make things easier for me to control. And I have a Run If on my
Merge Filter to make sure that it only runs when the record
I have an active link firing on Window Loaded. It sees a field as having no
value when it fires. That makes me not happy, because the value is there or
should be there.
The submit window is opened by a macro with a parameter, and the macro is
correctly populating the parameter value on the
Sure..send it my way J
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Thursday, April 22, 2010 10:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Indexing violations in the Remedy database..
**
Drake,
Thanks..
I have
hi Joe,
I can't tell for SQL Server or big blue (DB2), however her's the story for
oracle
In Oracle, the maximum length of the index is determined primarily by the block
size parameter DB_BLOCK_SIZE:
If 2K block size then maximum index key length=758
If 4K block size then maximum index key
When a certain macro runs, I want th
To put the question differently:
When a certain macro runs, I want the submit window it opens to behave slightly
differently than if the window opens any other way. How can I have an active
link detect the fact that the window was opened by a certain macro?
Hi Rabi,
I agree with you. Something that I have not seen yet in ITSM apps, is the ITSM
code taking advantage of the active link Service action.
We currently have ITSM 7.5.1, and maybe I haven't come across one of these yet;
also I don't know if ITSM 7.6 has active links that use the Service
Kali,
I haven't double checked with recent versions, but in the past it only
limited what was displayed and not what was actually queried.
I really don't expect that to ever change since the database has to
query the whole set if there is a sort.
The SQL log will show the query as it is sent to
My understanding is that in ARS 7.5, an extra top xxx is added to the SQL
statement in sql server databases and a extra AND ROWNUM is
added to Oracle ones.
I can't remember what is the syntax for DB2
So for instance in Oracle
SELECT C1.T500, C2.T500 FROM T500 where C2 = 'Demo'
Rabi,
I recommend having AL Logging turned on and see if the field is being set
some time after the AL you are looking athappens to me all the time...I
have AL1 set to fire if value = X, but AL2 fires at a later execution order
setting the field...
-Original Message-
From: Action
I'm pretty sure we use the 'Service' action when we're filling in the Customer
info on an incident ticket (was researching something else, stumbled across
it). At least for the classic views, not sure about best practice view. Can't
remember if I was on ITSM 7.5 or 7.6 though.
Anne Brock
Windows; BareTail and BareGrep
Solaris: cat, grep and more
--
Jarl
2010/4/22 John Sundberg john.sundb...@kineticdata.com:
**
Speaking of logs -- what do people use to read them?
Does anybody use splunk -- do you like it -- does it help?
-John
On Apr 21, 2010, at 4:57 PM, Grooms,
Guillaume,
I'll need to find information such as this for MS-SQL 2008. If you (or any
of you readers) happen to have that handy, please share..
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Guillaume
Anne, well since you asked:
No, no service action is used in ITSM 7.5.1 to fill in the customer. So it's
probably ITSM 7.6
BTW, here is the complete list of the handful of active links in ITSM 7.5.1
that have a service action:
AST:ARM:CI_Count_001_Push_HST
AST:ARM:CI_Count_002_Push_HST
I tested this (I never used the Service Action in an Active Link before) and
when I click on it, I get and error that our server is not found in the list
of servers (ARERR 2765).
I checked the error documentation (for 7.1 ARS - we are on 7.1 patch 7) and it
says When creating an Open Window
From what I can tell it is 900 bytes. Let me see if I can find the official
MS link.
Wes
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Thursday, April 22, 2010 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Indexing violations
Here is the official MS word on it:
http://technet.microsoft.com/en-us/library/ms143432.aspx
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Thursday, April 22, 2010 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Indexing violations
They seem to be the US subsidiary of these guys:
http://en.wikipedia.org/wiki/NTT_Data. They also seem to be pretty big and
publicly traded in Japan:
http://investing.businessweek.com/research/stocks/snapshot/snapshot.asp?ticker=9613:JP.
Can't give references, but they LOOK reputable.
THEN, (even weirder) when I created the Filter and then tested it on my form
(I'm collecting some data from another form using a button),
I get this on my workflow logs:
ACTL Checking List TEST:Get Submitter Name (0)
ACTL - Passed qualification -- perform if actions
ACTL 0: Goto
Hi Wesley,
Thank you for that link. There certainly don't seem to be any violations
with more than 900 characters in indexed fields.. That leaves me with trying
to find if there are compound indexes that violate that. Might take a while
to write up that query but at some point on my free time I
Here is a list from ITSM 7.6 p1 (AM/CM/IM/PM/SLM). I haven't installed SRM
yet so it could end up being more.
AAS:ATV:Init_0_GetFormVariables_WindowLoad
APR:FVP:OnEnumSelectSetEnumId
APR:SCN:CallGetActionCountService
APR:SCN:CallGetParentActionCountService
APR:SCN:SetChainInfo
Thanks Jason, that's encouraging.
I hope that ITSM 8.0 has a whole lot more!!
BMC has still time to cram some more service actions in ITSM 8.0 :-)
From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on
behalf of Jason Miller
On Solaris I prefer less instead of more
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng
Sent: Thursday, April 22, 2010 1:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Log size and server performance
Windows;
Less is more :-)
Also adding head and tail
--
Jarl
2010/4/22 Grooms, Frederick W frederick.w.gro...@xo.com:
On Solaris I prefer less instead of more
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng
Does look like they check out alright..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Robert Fults
Sent: Thursday, April 22, 2010 2:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: References for www.misicompany.com
They
Wow ... I never noticed this in the Active Link log file. You are correct that
it shows Goto Guide Label and then the fields mapped on the Output mapping.
If you have both Active Links and Filters in the log file (from the user tool)
you will see the FLTR line shows: filter processing (phase
Joe,
I just wanted to note, that if you have any nchar or nvarchar
columns indexed on sql server you would only get 450 chars. Due to the key
limit being in bytes not actual characters. I assume you would get similar
results on all the DB's when dealing with multi-byte
Maybe the service action is have baked in ARS 7.1
From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on
behalf of Grooms, Frederick W [frederick.w.gro...@xo.com]
Sent: Thursday, April 22, 2010 3:29 PM
To: arslist@ARSLIST.ORG
Subject:
Please reach to Prakash copied for any queries/help required on .net API.
Regards,
Ravishankar
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Thursday, April 22, 2010 12:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET
Wes,
True and I do not have to worry about that really as we only have varchar2
type fields as character fields here..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Nichols, Wesley
Sent: Thursday, April 22, 2010
On linux I generally use less to peruse the log, it works OK up until a gig or
so, then it's painfully slow.
Anne Ramey
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State
Kali,
How things work depends on the version of the AR System server you are using.
Older servers (pre about 2005)
The DB query searches and builds its internal list, our code then gets the next
item from the list in a loop
adding them to a memory structure for return to the client. When we
At UNT it killed thousands of XP machines that get their dats pushed out by
E-Policy Orchestrator as soon as a new dat appears. Machines not on EPO that
pull their dats daily were not affected; by the time they pulled, McAfee had
removed the offending dat 5958.
Sometimes proactive isn't
That was actually a perfect example of how McAfee is keeping PC's safe
from viruses. Proactively shutting down machines before they can be
attacked :P
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Thursday, April 22, 2010 3:02 PM
At least we have a WORKING fix now:
https://kc.mcafee.com/corporate/index?page=contentid=KB68780. Tested and
being deployed...manually. :\
Sincerely,
Robert Fults
Remedy Admin/Dev.
Florida International University
Email: rfu...@fiu.edumailto:rfu...@fiu.edu
From the midtier, using the ReportSelection form works fine, with a
caveat. If a report (created with the ReportCreator form) has a query
that contains arithmetic such as 'date_field' $\DATE$ - 60 * 60 * 24 *
10, the report returns nothing (no error message, just blank). However,
queries
On Windows I use Activestate Komodo. I have macros and pre-built
commands to help munge the logs.
On unix I use grep, less, and vi depending on what I'm looking for/doing.
Juan Ingles
On Thu, Apr 22, 2010 at 6:59 AM, John Sundberg
john.sundb...@kineticdata.com wrote:
**
Speaking of logs --
Also for those stuck in Windows land UnixUtils (
http://unxutils.sourceforge.net/) and Cygwin (http://www.cygwin.com/) are
wonderful to give you the at *NIX feel.
We also use BareTail and BareGrep but some times you want get a little fancy
with you piping of commands.
A perfect example was just
I have downloaded and performed the steps to register and added environment
path variables for the .NET API for 7.1 and even tried .NET 7.5 on a Windows
2008 Server.
However, when I tried the API connection to our Remedy BMC 7.01 server using
the code I found on it we keep receiving this error:
Does anyone have a solid solution in place of tracking IP's. I know the
CMDB had a CI for IP's but what I am looking at is a way to track what
is used and what is available.
Any Ideas?
Tim
ITSM 7.0.03 P9
ARS 7.5 P4
MS Server 2003
SQL 2005
On Windows, you only have access to the 32-bit Remedy native APIs, and the .NET
API uses those DLLs to implement the functionality provided by the .NET API -
the .NET API is pretty much a wrapper over the C API and uses the C API to do
the actual work. 32-bit DLLs can only be used in a 32-bit
Why not have some sort of a discovery service discover these IP's for you
and populate the CMDB?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Hulmes, Timothy W Mr CTR US USA
IMCOM
Sent: Thursday, April 22, 2010 5:15 PM
Mostly, that is.
To make the midtier report correctly, you have to make an AL as follows:
Associated Form: ReportSelection
Execution Options: order 5. Field: ReportList. Row Choice
RunIf Qual: ((('Start Command' != $NULL$) AND ('Start Command' != ))
AND ('Report Type' = AR System)) AND
Solaris 10 mid-tier.. found this to go along with what you said.. and found
the issue.
When you shutdown the mid-tier . It is leaving 2 Rogue processes out there
.. they are bolded below.
So ensure you do the kill -9 on the bogus processes if you do a shutdown..
*
I am not too sure this post landed in ARSLIST or not, so re-posting again...
Appajee
On Thu, Apr 22, 2010 at 12:42 PM, Appajee Papolu appa...@gmail.com wrote:
Hi All,
OK, yesterday I and David synced up (again) specifically about this topic
this time.
As David wrote, I have recently left
I am not too sure this post landed in ARSLIST or not, so re-posting again...
Appajee
On Thu, Apr 22, 2010 at 12:42 PM, Appajee Papolu appa...@gmail.com wrote:
Hi All,
OK, yesterday I and David synced up (again) specifically about this topic
this time.
As David wrote, I have recently left
Hi
[Sincere apologies for OT and this long note. I am re-posting this note as
my previous attempt did not make it to ARSLIST (it appears to be)]
After a long 12 years at BMC Software, I have recently decided it was time
for me to move on and pursue other interests. So I left BMC on 01/29/10,
I use the same editor for everything and have been using it for some 30+
years. Its a bit buggy on Windows Server 2008 - it had its own Virtual
Memory code and occasionally one thread spins up), but otherwise works OK.
Last I looked they still have only one version updated some time ago.
It
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