Re: itsm 7.6.03 migration

2010-10-11 Thread Misi Mladoniczky
Hi, Take a look at RRR|Chive, it is free, and can move delta-data between servers directly. It is both very fast and robust. You have to know what you want to move though... Come and see the RRR|Chive session at WWRUG10 for a tutorial. Best Regards - Misi, RRR AB, http://www.rrr.se

Re: CMDB 7.6.03 installation error

2010-10-11 Thread Mahendra Mahalkar
Hi Friends, Finally the issue with installation of CMDB 7.6.03 is resolved. It was the network BW which was causing this issue during the import of CMDB.def. By increasing it, installation went fine. Thanks to all for providing valuable information to me and ofcourse to arslist also. *Regards,*

Webservice and Vendor forms...

2010-10-11 Thread Jarl Grøneng
Hi, I accessing a web service that doing a get list againts a vendor forms, and the result is that the arserver crash. I see that the server crash when doing a XMLGE call. Anyone else? Accessing the webservice using soapUI. AR 7.5 p4 Mid-tier 7.5p6 Solaris Oracle Regards, Jarl

Senior Remedy Developer needed in Miami

2010-10-11 Thread sivarama velicheti
Hi Group, There is a remedy requirement for one of the clients in Miami. Please contact Anne Reisch, in case any one of you is interested in this position. Anne Reisch 305 974 0562 an...@staffingproviders.com -- Shiva

Re: CMDB Class Update Failed Error [ERROR 120028]

2010-10-11 Thread sivarama velicheti
Hi Guys, Thanks for your insights. But specifying an ID would lead to the same error. However when I reset the character field length (i.e. manually setting length of 254 instead of using the default) I am able to save the class. But when I go back to the BMC_ComputerSystem_ regular or the

Re: WWRUG

2010-10-11 Thread Susan Palmer
Sam, This is the first RUG I'll be missing since 1995 other than the P year and I'm heart-broken. Family obligations require that I be here while they are visiting (darn) and I couldn't get them to change their week. I'll be missing the learning and all the people I enjoy talking too :( I

Re: WWRUG

2010-10-11 Thread Samuel A. Morris
I really appreciate the overwhelming and positive comments from everyone. I look forward to seeing all of you. I'll be easy to spot - 6'5, 260lbs, still have most of my hair (though some of it seems to be slipping down to my back). Just look for the tall guy wandering around with a lost look on

Re: WWRUG

2010-10-11 Thread Sanford, Claire
Sam, If your company is willing to send you, GO! Go and learn and network and enjoy the camaraderie! You will be part of a very elite group of people if you attend. I left my first RUG in awe of the people I had met in real life from the list and with a renewed sense of wonder in the awesome

Re: WWRUG

2010-10-11 Thread Sanford, Claire
Susan, You just made me cry! :( Claire From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Susan Palmer Sent: Monday, October 11, 2010 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG ** Sam, This is the

Urgent need to fill Brooklyn, NY Fulltime Remedy Developer Opening

2010-10-11 Thread Frankfater, David
Are there any Perm residents or US Citizens interested in a full time opening for a Remedy Developer in Brooklyn, NY? The job comes with a great salary, benefits, and an eventual pension. :) Please email me your resume if interested. Kind regards, David David Frankfater Column Technical

Re: WWRUG

2010-10-11 Thread Rick Cook
A RUG without Claire and Susan is going to be boring! I'll try to send some updates via email. You might also keep up by joining the Facebook group. http://www.facebook.com/pages/World-Wide-Remedy-User-Group/110221755697745?v=wall Rick On Mon, Oct 11, 2010 at 8:29 AM, Sanford, Claire

Re: WWRUG

2010-10-11 Thread Chowdhury, Tauf
Sam, You'll be fine. When I went last year, I had only been working with ITSM for not even 2 years. At my company, I am involved with both the business process and technical implementations of ITIL and the ITSM suite. Without going into the fine details, it is a great opportunity to learn new

Re: WWRUG

2010-10-11 Thread Susan Palmer
All non-attendees should be crying lol Now that I'm the oldest living person in our family group I have obligations at least I like the family that's visiting! Next year . And with the postings we'll be living through videos would be great too! Susan On Mon, Oct 11, 2010 at

Re: WWRUG

2010-10-11 Thread Martinez, Marcelo A
X2 I will be anxiously awaiting posts and tweets from the conference ..in Houston. I wish to ping some of you lucky enough to go and ask: How do you sell off the idea of a conference in Vegas to management? I will have to put together a presentation for them next year... Marcelo From:

Re: WWRUG

2010-10-11 Thread Chowdhury, Tauf
The key is to avoid telling them that it is IN Vegas. Just say ... it's in Nevada... in the middle of the desert... they throw up some teepees and a wireless access point and we're good to go Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779

Re: WWRUG

2010-10-11 Thread Rick Cook
Best argument I can think of is that it's twice as valuable as a training class, and half the cost. I regularly spend my OWN time and money to attend this for that reason, and I know I am not the only one who does. Rick On Mon, Oct 11, 2010 at 8:57 AM, Martinez, Marcelo A

Re: WWRUG

2010-10-11 Thread Rick Cook
And of all the places in Vegas I have been, the casino part of the HRH is rather unimpressive. Not thousands of tables and machines, the poker room sucks, and it's half a mile from the strip. Of course, some might be entertained at the pools, which I am told are pretty...scenic. But the only

Smartphone browser compatibility--Dolphin

2010-10-11 Thread Meyer, Jennifer L
Hello, Listers! My team has been attempting to provide free smartphone support to our user base. This weekend, I downloaded the Dolphin Browser V3.0 on my Android device, which works well. I can open our production mid-tier and access our Remedy incidents and changes. It does appear to have

Re: Smartphone browser compatibility--Dolphin

2010-10-11 Thread Pierson, Shawn
I personally prefer to stay with the default Android browser, which is based on webkit just like the iPhone browser. I think that unfortunately, what we really need are JSP pages formatted for mobile environments from BMC. Even if you got 100% of the functionality working, it's designed for a

ARUser running on a Windows 7 Starter Netbook

2010-10-11 Thread Reiser, John J
Hello Listers, Has anyone installed the WUT on a netbook running Windows 7 Starter? Just curious. Thanks, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be

Re: Smartphone browser compatibility--Dolphin

2010-10-11 Thread Rick Cook
Yeah, I think the only native ITSM app. I would recommend running on a mobile device would be maybe the Approval Console. That's IF it would run, which I'm not sure it would. However, there are sound, proven alternatives from Aeroprise and MobileReach and a couple of others that do the

Re: Smartphone browser compatibility--Dolphin

2010-10-11 Thread Shellman, David
Aeroprise and MobileReach are great alternatives and provide great solutions to running ITSM apps. For those of us that are completely home grown, it just seems that we should be able to access forms through the MidTier with a native webkit browser. Dave From:

Re: Smartphone browser compatibility--Dolphin

2010-10-11 Thread Meyer, Jennifer L
Sadly the default Android browser freezes...right after painfully logging in. I can see the Application List, but it isn't useable. Opera Mini produces the same results. That's why I'm so excited about Dolphin, it not only works, it is free! Jennifer Meyer Remedy Technical Support

Re: Need help understanding Set Fields in Filter processing

2010-10-11 Thread Christine
Brien, Thank you for your reply and for taking the time to test this. Can you explain the 'get relationship'? I cannot find a reference to this in either the Form/Apps manual or the Workflow manual. I'm doing another log, including a SQL log. I use SQL Navigator to look at the table more

Re: Need help understanding Set Fields in Filter processing

2010-10-11 Thread Brien Dieterle
Sorry, I meant Show Relationships. You right-click a field in Developer Studio and choose this from the menu. This feature is only available on newer AR System versions-- and you have to enable it in the server configuration: record object relationships. It makes it much easier to track

Re: CMDB Class Update Failed Error [ERROR 120028]

2010-10-11 Thread Tomasiewicz, Mike (Information Technology)
Hello ... we had a similar issue trying to add an attribute to the BMC_ComputerSystem class and it took a BMC support intervention to resolve. Somehow we did it wrong :| ... oh, now I remember ... we used the Atrium Core Console ;-) You cannot edit the AST: for directly ... the attribute

Re: WWRUG

2010-10-11 Thread Benedetto Cantatore
I convinced my boss that he would benefit from attending as well as I would. So sell your boss on the idea of joining you in attending the conference. Honestly, since he just acquired me I really felt this was a good way to expose him to all the Remedy goodness out there. Hoping he won't get

Re: CMDB Class Update Failed Error [ERROR 120028]

2010-10-11 Thread sivarama velicheti
Hi Mike, I have been using the atrium core console to add the fields. I will try using the CMDB Console and let you know the outcome. Thanks very much for the information. Thanks Shiva ___ UNSUBSCRIBE or access

DNS changes

2010-10-11 Thread Martinez, Marcelo A
How does your company categorize DNS changes in Change Mgmt? Do you have it under Ops Cat Tiers or set up as a product? Does your company have a criticality level for these? Do you differentiate between 'creating' vs. 'modifying' them? I'm just trying to see how others classify these.. seems as

Re: DNS changes

2010-10-11 Thread Rick Cook
Well, you are obviously managing DNS changes, so that means that there needs to be some way of classifying them. However, they aren't technically objects, so that makes them difficult to manage as CIs, unless you want to manage them as server attributes or something. So it would seem that having

Re: DNS changes

2010-10-11 Thread Martinez, Marcelo A
Thanks Rick! We are managing DNS changes, but not classifying them correctly. I wasn't sure if others were tracking these. You're correct, since they are not objects it is difficult to add them as CIs. We are not on 7.6 yet, just wanted to see how others are doing with Release thus far.. I

WWRUG10, Facebook and Twitter

2010-10-11 Thread A David Shellman
Wow we are just a week away from WWRUG10. As Rick Cook mentioned, WWRUG10 is on Facebook and Twitter. These sites will be a good place to catch some of the action as it evolves. On Facebook (http://www.facebook.com/pages/World-Wide-Remedy-User-Group/110221755697745) , we have a few photos

Re: WWRUG

2010-10-11 Thread LJ LongWing
Wow.if both of us attended that would describe both of us..but I would have a look of wonder and astonishment on mine J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Samuel A. Morris Sent: Monday, October 11, 2010 9:10 AM To: arslist@ARSLIST.ORG

Re: DNS changes

2010-10-11 Thread Rick Phillips
Marcelo, You may want to check out the 7.6.03 .pdf, 160651_CDMClassedMapping (I got is with my 7.6.03 download). In it DNS servers are categorized (prodcats) as: SoftwareSoftware application/systemSoftware Server.p Not sure that this will help you, but it may be something of value to you in