Hi,
With things explained a little further, I do not see that the custom
authenticator would be able to solve your problem.
You want the user to use the Unfriendly Name at Login, and you want to see
the Friendly Name in all other places.
You must do some additional things.
You must swap the
Spelling FAIL on my part... I deserve the shrink ray.
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Shafqat Ayaz
Sent: Tue 5/24/2011 11:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Duke Nuken Forever
I believe it is Duke NUKEM and not Nuken.
I am having a strange problem on one of the User's PC. When opening the
overview console, it is blank. It does not bring up anything. I have deleted
all arf arv files from the User's PC but am still experiencing the problem.
Does anyone know what the problem might be?
Kind Regards,
Presuming all other users are OK only this user is affected...
Did his browser change (update or revert to different ver)?
Did his local java jre change (update or revert to different ver)?
Did you clear the local browser cache?
Did you clear the local java cache?
Did it work before, but
Does the client have Flash installed?
Rick
On May 25, 2011 5:07 AM, Patel, Fazila fazila.pa...@siemens.com wrote:
I am having a strange problem on one of the User's PC. When opening the
overview console, it is blank. It does not bring up anything. I have deleted
all arf arv files from the
I remember thinking the same thing you did when I read that sentence in the
docs in the past, so I understand!
David
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brien Dieterle
Sent: Tuesday, May 24, 2011 8:08 PM
To: arslist@ARSLIST.ORG
Misi,
We still have a good portion of our users on the Remedy User client, so we
don't really have the option of relying on a web login dialog anytime soon.
Thanks for the idea - something for me to keep in mind -
David
David Durling
University of Georgia
-Original Message-
From:
The User is not logging on via the Web.
Kind Regards,
Fazila Patel
Remedy Administrator
Siemens IT Solutions and Services (Pty) Ltd
Infrastructure Operations
Process Tools
126 14th Road
Erand Gardens
Midrand
1685, South Africa
Tel :+27 11 545 3554
Fax :+27 11 545 4554
Cell
Still need java and flash, even for the client.
Rick
On May 25, 2011 5:45 AM, Patel, Fazila fazila.pa...@siemens.com wrote:
The User is not logging on via the Web.
Kind Regards,
Fazila Patel
Remedy Administrator
Siemens IT Solutions and Services (Pty) Ltd
Infrastructure Operations
Rafael,
Excuse me for jumping in on your question for David Easter, but might it be
feasible to instruct your users to use different browsers for the 2
applications? On ARS 7.5, at least, I am able to sustain different user login
sessions on the same PC if I use Internet Explorer for one
All,
I had seen few emails about Patch 1 for 7.6.4 but could not find it on the BMC
site. Any idea if this was released?
Regards
Atul
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11
Hi,
This is where I found it: https://webapps.bmc.com/epd/faces/patchDnld.jsp
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues
Hi,
I would probably create a guide, but you can loop via execution order just
as well.
Filter execution order 123:
Run If: ('field' LIKE %\%)
Action 1:
Set-Fields: CURRENT TRANS
field = SUBSTRC($field$, STRSTRC($field$, \) + 1)
Action 2:
Goto 123
Best Regards - Misi, RRR AB,
Hey,
did it :)
thanks a lot
regards
Christoph
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] Im Auftrag von Misi Mladoniczky
Gesendet: Mittwoch, 25. Mai 2011 16:15
An: arslist@ARSLIST.ORG
Betreff: Re: get a substring after
I am compiling a list of the products that are built on Remedy or extend
Remedy. If you are a vendor that has products that extend Remedy please contact
me directly (john.sundb...@kineticdata.com)
And by products - I mean software that is sold to other companies -- not an
internal big
Thanks
Atul Vohra
-Original Message-
From: Misi Mladoniczky [m...@rrr.se]
Date: 05/25/2011 09:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.4 P1??
Hi,
This is where I found it: https://webapps.bmc.com/epd/faces/patchDnld.jsp
Best Regards - Misi, RRR AB, http://www.rrr.se
Is there any reason behind the way BMC developed this piece as being
locked/accessible only to explicit groups?
In our situation, we have 214 support groups and we need to associate about
23 scripts. That means 23*214 = 4922 script mappings that need to be loaded
into the system. Imagine if the
We are trying to push all incoming emails to their associated tickets on the
Work Log table. Is there any better way to parse the ticket # out of the
subject other than the old way of including words that you would like to
ignore in your qualification? Does the id get parsed out of the box? I
We are trying to push all incoming emails to their associated tickets on the
Work Log table. Is there any better way to parse the ticket # out of the
subject other than the old way of including words that you would like to
ignore in your qualification? Does the id get parsed out of the box? I
Is there any reason behind the way BMC developed this piece as being
locked/accessible only to explicit groups?
In our situation, we have 214 support groups and we need to associate about
23 scripts. That means 23*214 = 4922 script mappings that need to be loaded
into the system. Imagine if the
Hi,
We recommend a shared template and a shared scripts group. Then we added our
support people to that group as standard. Then all the shared
templates/scripts are for the shared group.
Hope this helps
Regards
Danny
Single Sign On (SSO) for the BMC Remedy AR System and ITSM
In your case this is a disadvantage, but makes sense for the companies
that want to provide scripts that are specific to only certain support
groups.
I did this for templates; I created a dummy group and made every
support person a member of that group. That way whenever I needed to
make a
I am on ARS 6.3 but do something like that. First thing I do is push the email
from the AR System Email Messages form to a staging form. The I have a filter
in the staging form parse the incident number out of the subject line in to a
field I call Related Incident Number. This works no matter
You are not alone.. I am not a PC / Video games person myself and have never
heard of it either..
From: arslist
Sent: Tuesday, May 24, 2011 9:50 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: OT: Duke Nuken Forever
**
This is Friday only fare.
You all
That’s a good thought.. Even if he does have flash installed check the
version.. Usually the user client would prompt if there is no flash installed
and display a clickable link to download it if its absent or if a incompatible
version is installed..
If a compatible version is already
Also, if you don't need the staging form for other considerations, I think you
could also push them directly to the Incident with something like
$Subject$ LIKE ((% + 'Incident Number') + %)
If no requests match: Take no action
If any requests match: Modify First Matching Request
And if you
John,
Are you looking for Utilities as well?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Wednesday, May 25, 2011 9:00 AM
To: arslist@ARSLIST.ORG
Subject: Canned packages that extend BMC Remedy
**
I am compiling a
You need to find the string position using STRSTR..
Joe
From: Wagner, Christoph
Sent: Wednesday, May 25, 2011 9:59 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: get a substring after the last \ of a string
**
Dear listers,
I have a question:
How can
That would work too but there are some things to consider.
Equal is always better than LIKE. Using the wildcards on each end negates
indexing and causes a full table scan. Not a big deal in performance by itself
but that sort of thing adds up.
If the push does not work it will be more
Hi All,
We are running Atrium, ITSM and SLM on Windows servers with Red-Hat Linux as
the web server. We keep on receiving the following error when trying to submit
an Incident.
The date entered is invalid or a bad date format. Please make sure the date
format is in the ARServer's date format
I'm just guessing, but there are two things that I question. First, looks like
you are asking for a two-digit year and providing a four-digit year. Does
03/21/11 work? The second question might be insignificant, but my is the month
represented at two uppercase Ms instead of lowercase?
Curt
Hi Jason,
I had this setup but the individuals working with BPEL this side is they expect
a specific response format. I'm now playing around wit XML Schemas.
Thanks for your responses!
Francois
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
Hi All
We have an issue with Atrium Impact Simulator basically crashing doing
nothing and BMC support says that it is because of the circular
relationships which are not allowed.
Example:
Considering the following as relationship records
Record #
Source Recon
Destination Recon
1
Hi
When a form is open in Dev studio we have form properties basic then
Override Server display caching
Select the Disable VUI Display Property Caching check box to disable caching of
view display properties for this form. Clear the check box to enable
caching for this
form.
Select the Disable
Hi Curt,that is what I thought as well, I just do not know where Remedy get the
in the error from?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Schryver, Curt
Sent: Wednesday, May 25, 2011 8:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: date
BOMGAR
Chat and allowes to initiate a support session from the BMC Remedy interface
and, at the end of the session, update
the incident with the following information:
1. Chat Transcript
2. System Information
3. Session Notes
4. Exit Surveys
From: John Sundberg
I am mostly looking for stuff that the customer would see or would directly
support the customer.
HR stuff, Proj Mgmt, Communications (chat, email, etc..) , sales assistance,
marketing, etc...
-John
On May 25, 2011, at 1:41 PM, LJ LongWing wrote:
**
John,
Are you looking for
Read up on the environment variable ARDATE in the configuration guide.
This env var is set on the server and controls the internal date
format on the server during server side processing.
Axton Grams
On Wed, May 25, 2011 at 1:49 PM, Francois Seegers
franco...@blueturtle.co.za wrote:
**
Hi
This is a funded position and is open ended--on going (long term) work
-Federal Agencies TARGET START DATE: ASAP
PLEASE NOTE: Candidates submitted must be US Citizens able to obtain or possess
a US Government security clearance
DESCRIPTION OF PROJECT AND TASKS:
Job Description:
we have a portal application which uses a generic ID as we allow any user to
come in and submit an inquiry via portal.
Having multiple people logging in under the same ID is not really the best
idea. AR System does allow for guest users so that each submission could be
tracked by an actual
Has anybody seen these errors in the arerror.log when installing or
upgrading to ARS 7.6.04?
Wed May 25 15:01:05 2011 390600 : Could not find or read the tags file.
(ARNOTE 452)
Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR
System\Licenses\servername\arsystem.tag
Wed May 25
Yes, it is a file installed by ITSM 7.6.04 as I recall, that the system bitches
and whines about during the ARS and Atrium installs; I have been told that it
is an ignorable error by support.
Workaround: You can ignore these messages. This is documented in the release
notes for AR Server
I am not sure if these errors are related but I found the arsystem.tag file
in C:\Program Files* (x86)*\Common Files\AR System\Licenses\servername?
instead of C:\Program Files\Common Files\AR System\Licenses\servername.
This is a upgrade form 32-bit to 64-bit AR and the installer keeps the
Nice!
I am not finding it in the release notes (SP1 tech bulletin, etc). Do you
know if I have two different errors, one of which can be ignored, or they
are related an both can be ignored.
Thank you!
On Wed, May 25, 2011 at 3:54 PM, strauss stra...@unt.edu wrote:
**
Yes, it is a file
Yurbi www.yurbi.com -Business Intelligence, Data Integration, and
Correlation and Alert Engine
thanks,
David
On Wed, May 25, 2011 at 10:59 AM, John Sundberg
john.sundb...@kineticdata.com wrote:
**
I am compiling a list of the products that are built on Remedy or extend
Remedy. If
Hi Axton,
Thanks for your reply, I have set this environment variable, for Windows I read
is ARDATEONLY (ARDATEONLY=MM/dd/) and restarted our Remedy services. What
I do find is that when submitting the Incident it creates a record on the
HPD:CFG Ticket Num Generator form and the workflow
www.northcraftanalytics.com
Kelly
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Ferguson
Sent: Wednesday, May 25, 2011 7:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Canned packages that extend BMC Remedy
** Yurbi
**
Hi Experts,
This may be a basic question but I am new to Assets, andgot stuckhere-
I need to import certain asset records, for System Software.
There is one Join Form - AST:SystemSoftware
This is a inner join ofform - BMC:BMC_SystemSoftware
with itself.
BMC:BMC_SystemSoftware is a
Why not use AIE for import ?
Thanks
Mahesh
On Wed, May 25, 2011 at 8:13 PM, Vaibhav Singhal vaibhavsing...@hcl.comwrote:
**
Hi Experts,
This may be a basic question but I am new to Assets, and got stuck here-
I need to import certain asset records, for System Software.
There is one
**
Thanks for the replyMahesh.
Sorry I missed system information.
It'sARS 6.3 with all application of version 6.
Atrium IntegrationEngine is not applicable then.
Any ideas?
Regards,
Vabh
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Mahesh
Hi Listers,
When a form is open in Dev studio we have form properties basic then
Override Server display caching
Select the Disable VUI Display Property Caching check box to disable caching of
view display properties for this form. Clear the check box to enable
caching for this
form.
Select the
JOB POSTING - FTE Position in Plano,TX
**Please no 3rd party vendor solicitations**
Title:
ITSM Tools Specialist (Full Time FTE position in Plano, TX)
Description:
The ITSM Tools Specialist will provide subject matter expertise on the BMC
Remedy ITSM and ITBM tool suites. Tools specialist
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