Huge Number of Groups in Group form... is it a good idea???

hi all, Well we have a situation where we need to create about 2 lac groups in our group form each group having about 10 users. yes the number is huge but they are not concurrent users. The system we are talking about is a home grown system with 3 servers in server group with ARS 7.5 and

Re: Huge Number of Groups in Group form... is it a good idea???

Hi Vikram, what do you mean with 2 lac? Regards Rüdiger Von: Vikram vkulka...@columnit.com An: arslist@ARSLIST.ORG Gesendet: 8:35 Mittwoch, 10.August 2011 Betreff: Huge Number of Groups in Group form... is it a good idea??? hi all, Well we have a situation

Re: Huge Number of Groups in Group form... is it a good idea???

hi, Its 200,000 groups.. with about 1500 concurrent users. Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

JOB: Washington DC Full Time Job

Hi All, Acuity, named one of the 2011 Best Places to Work by Washington Business Journal, is currently seeking a Senior Remedy Developer to join our Department of State team. We are looking for an experienced developer that can work closely with customers as well as act as a lead when needed.

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Everyone, I have a customer whom is looking for a full time Remedy Administrator in the Franklin, TN area. If interested, I have the salary range and will be glad to share it with you by direct communication. This job is not for IT Prophets and IT Prophets is not acting as an agent for the

Plain text/Html text

Hi listeners, We have incoming email message to remedy mailbox which takes the incoming email and out as activity to the ticket. Is there setting either on outlook or in ARS forms where I can specify the email should be always plain text and not html Thanks

Re: JOB:Remedy Administrator - Franklin, TN (Nashville Area)

Dude... I live 10 mins away... how much? :-) Thanks, Jase On , Kelly Gatewood kgatew...@itprophets.com wrote: ** Everyone, I have a customer whom is looking for a full time Remedy Administrator in the Franklin, TN area. If interested, I have the salary range and will be glad to share it

Job opportunity

I was requested to post this job opportunity by the below listed individual. The customer is using Version 7.6.04 SP1 and is located in Stafford, Va area. Please contact directly and do not respond to this email. BMC Remedy Administrator Us Citizenship required. WILL be processed for DoD

ODBC and 64 Bit Applications

We installed the WUT (7.5 p4) on a Windows 2003 64 bit server. I created a system and user DSN using the AR ODBC driver. Received the below error in QlikView. Does this confirm that we will not be able to use this 32-bit ODBC driver since the Qlikview application is a 64-bit application?

Re: Plain text/Html text

You mean that you always want Remedy to get the e-mail in plaintext instead of HTML? If you're using exchange, then there is a setting that can be set for the account that Remedy is listening to that tells it you want plaintext instead of HTML. Here are the steps that a person on our mail

Re: Huge Number of Groups in Group form... is it a good idea???

I guess I can go home now that I've learned my one thing for the day. :-) Googling took me to wikipedia, but I didn't think that *Lac* is the scarlet resinous secretion of a number of species of insects... fit, so I dug deeper... A *lakh* is a unit in the Indian numbering

Re: java.lang.OutOfMemoryError: Java heap space.

I have been having this problem for two months and have a critical ticket opened with BMC. We were on MT 7.5.3. It took almost two months to talk to a US based engineer and get the proper support. They had me do a number of things: - Patch the mid-tier to 7.5.7, - Decrease perm size to 128 and

Re: java.lang.OutOfMemoryError: Java heap space.

I think we ended setting ours to 1 rows as well and don't think we've had any issues since. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: Wednesday, August 10, 2011 12:28 PM To: arslist@ARSLIST.ORG Subject: Re:

Opening a different view

I created a new view for admins only but I can not get the client to open the new view. I followed the help document in Developer Studio. I trying this on the HPD:Help Desk form and I copied the Default view. Developer Studio named it NewDefault User View. I rename the new view minus the

Re: Separation of Admin and Development Duties

There is no way to effectively enforce this. It's like asking people to not do what they shouldn't and that be the end of the discussion. It just doesn't work. Axton On Wed, Aug 10, 2011 at 12:45 PM, sriram pm ramjavas...@gmail.com wrote: ** Hi, I would simply suggest restrict remedy

Mid-Level Remedy Consultant - Windward IT Solutions - Herndon, VA - Travel Required

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Re: java.lang.OutOfMemoryError: Java heap space.

WOW!!! I have been dealing with this same issue for several weeks now the solution you found fixed my problem as well! I had to set this value to 10,000 as well. Thanks Jesus Cindy. From: Action Request System discussion list(ARSList)

Re: Plain text/Html text

Thank you so much. I will give it try. Appreciate your quick response. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: java.lang.OutOfMemoryError: Java heap space.

Did you have any problems with AR system when you were changing the getlist settings? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shetler, Cindy S Sent: Wednesday, August 10, 2011 11:41 AM To:

112 Field New Group 7.6.4

Hi All - I have created a new Group. What do I have to do to get the MidTier client to see this new group in the 112 field? I have flushed the cache, logged out, and waited about 20 mins. Christie Pargeter Legacy Health IS - Programming SR Technical Analyst

Re: java.lang.OutOfMemoryError: Java heap space.

FYI - be careful on setting a max on getlist on the server on which escalations run. If you have escalations that need to fetch many records then they could be impacted by this setting. As a result we set Getlist max to 2000 on forward facing AR servers (only servers lists on Load Balancer that

Re: ODBC and 64 Bit Applications

How about this, is there an ODBC driver out there for 64 bit applications today? Anything we can do to get around this? Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Wednesday, August 10, 2011 11:43 AM To:

How do I opening a different view of a form?

I created a new view for admins only but I can not get the client to open the new view. I followed the help document in Developer Studio. I trying this on the HPD:Help Desk form and I copied the Default view. Developer Studio named it NewDefault User View. I rename the new view minus the

Re: Separation of Admin and Development Duties

Yeah...but you work for Campbell! :-) On Fri, Aug 5, 2011 at 5:25 PM, patrick zandi remedy...@gmail.com wrote: ** Huh ! I must be getting ripped, I have always been told by my boss, see that chair? Yes sir ... It Swivels.. On Fri, Aug 5, 2011 at 5:08 PM, Jonas Stumph Stevnsvig

Re: Huge Number of Groups in Group form... is it a good idea???

Ruediger “lac” in India means 10 (100k). Picked it up whilst working in Bangalore! Along with “I have a doubt” and “doing the needful” Cheers Ben From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rüdiger Tams Sent: August-10-11 01:02

Re: Huge Number of Groups in Group form... is it a good idea???

In India the comma grouping is different: thousand 1,000 lac 1,00,000 crore 1,00,00,000 So 1 lac rupees is around 2,200 USD. It's good to know if you are shopping for expensive things or reading the news over there. Axton On Wed, Aug 10, 2011 at 3:16 PM, Ben Chernys

Re: Huge Number of Groups in Group form... is it a good idea???

Hi, Do the needful - the issue with doing the needful is that, what is required or the 'needful' is left unspecified or vaguely specified at the best Satya On 10 Aug 2011 20:27, Axton axton.gr...@gmail.com wrote: ___

Re: Huge Number of Groups in Group form... is it a good idea???

Scope creep warning! Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Satya Gandhi Sent: Wednesday, August 10, 2011 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Huge Number of Groups in Group form... is it a good idea??? ** Hi, Do

HPD:INC:ResetKickbackCount Escalation question .... out of the box escalation seems to be updating every incident older than 31 days

Verson Info: ARS 7.5 running on Oracle 10g ITSM 7.6 patch 1 Problem: There is a escalation called HPD:INC:ResetKickbackCount that has a qualification: 'Closed Date' ($TIMESTAMP$ - 2678400) I.e. - if the closed date is less than 31 days from the current timestamp (only runs at the 1st

Re: Integrating with CTM:People vs. BMC_People

We are on ITSM 7.6 patch 1 so my answers on based on that. I personally have found the BMC_Person class rather useless and a waste of time to maintain. The reason is that most of the ITSM workflow fires on the AST:AssetPeople relationships. In addition the related CIs on the CTM:People form

Re: Huge Number of Groups in Group form... is it a good idea???

Vikram, Now that I have let the 3 lac replies asking about lac pass On to your question! We have a number of customers with large numbers of groups. We have systems with 100,000 groups on them. As to performance Correctly configured and used, there is no problem. Incorrectly, and

Re: Integrating with CTM:People vs. BMC_People

We load people from a Peoplesoft-LDAP-SQL Server source with AIE, pushing to a custom form, then to CTM:People, User, and CTM:PeoplePermissionGroups as well as User Preferences. To get that working again on the 7.6.04.01 system (developed/used originally on ITSM 7.0) required that I overlay

Atrium Core 7.6.04: Table View (Atrium Explorer) does not allow to add specific subclasses fields as columns in table.

Hi Fellows CMDB 7.6.04 When using Atrium Explorer and searching for CI's and adding them to a view (i.e to Sandbox.USER view or BMC.ASSET view) you can see all CI's searched as a Topology view (which show all CI's instances and relationships between CI's related) or a Table view (List

Re: java.lang.OutOfMemoryError: Java heap space.

We have been using it with 3000 row limit without any crashes on user facing servers. On non-user facing server we set it upto 30,000 for reports etc... Also there is a table chunk size -- we set it to 200 rows. On Aug 10, 11:41 am, Shetler, Cindy S cindy.shet...@gdit.com wrote: I think we

SRM: Request Console vs. Direct Entry

Hi, If we enter the request via a direct entry form versus the request console, what functionality do I lose? Am I able to redirect surveys to the direct entry form or the work order form? Thanks. ___

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SRM: SLA's

Hi, Can we have SLA’s attached to a particular requestable service Will the Global or Assignment group SLA”s over ride service SLA. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11

Re: Request Console vs. Direct Entry

Are you talking about the OOB requester console that comes with Service Desk or the Service Request Management module? Either way, there is some functionality lost such as being able to see the Open tickets table. It all depends on what the requirement is. If all your users want to do is enter

Re: SLA's

1st question: What version of SRM/SLM/ITSM/AR are you on? I think you are talking about 2 separate things when you mention Global or assignment group SLAs. I would think that the SLA that you attach to the requestable service (SRD in SRM) should take into account the underpinning OLA's for your