Re: Web Services - You Have No Access Permissions

THAT DID IT!!! Thanks so much. I did check the permissions, but maybe I needed to flush the cache one more time. Thanks again... Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent:

Re: RightAnswers integration w/RKM 7.6.04

Thanks for the info but I'm still having problems. They gave me a def file to import called RKM:VendorTemplate_RightAnswers. I imported that with no issue. Then they gave me some sample data (arx file) which I also imported to the RKM:VendorTemplate_RightAnswers form. How do I connect that

ARS v7.5 client and MAS200 v4.x client Crystal conflicts

Hi everyone, The crystal viewer in Remedy clients has always had some quirks but we could always fix them. Last week they did a MAS200 server/client upgrade (Finance system) which also includes a crystal viewer like it did in the past. We've always had to tweak the crystal viewer especially on

Staging Forn for WSDL Data?

We are passing data from an External System to generate a work order and a task.. We are using WSDL. What is the name of the out-of- the- box staging form that is used to pass this data? I was told there is an out of the box staging form. Is this correct? Does anyone have a recommendation

Re: Staging Forn for WSDL Data?

For SRM you can use OOTB: SRM:RequestInterface_Create (For creating Service Requests) SRM:RequestInterface (For querying and modifying Service Requests) For Task you can use OOTB TMS:TaskInterface (For querying and modifying Tasks) Interface forms allow you to validate data sent from External

ARS/CMDB/Midtier 7.6.4 with ITSM 7.6.3

Hi List, Just want to find out if anyone out there is using ARS/CMDB/Midter 7.6.4 with ITSM 7.6.3 and if you have issues. Any experience or suggestion would be much appreciate. Thanks in advance T ___ UNSUBSCRIBE

querying Change tickets with associated tasks

Hi all We are running ITSM 7.0.03 Wondering if there is an easy way to query Change tickets with existing tasks associated to the parent ticket? Thanks! Vi ___ UNSUBSCRIBE

Re: querying Change tickets with associated tasks

No. -Original Message- From: Vianna Vianna vianna...@hotmail.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Aug 30, 2011 1:59 pm Subject: querying Change tickets with associated tasks ** Hi all We are running ITSM 7.0.03 Wondering if there is an easy way to query Change tickets

Enabling Survey engine for Service Requests but not Change tickets

Hi all Running ITSM 7.0.03 We currently have a survey configured and being distributed via the survey engine for all incident tickets on resolution. We would like to enable surveys for all Service Requests now as well. We are seeing that if we enable for Service Requests we need to enable

Re: querying Change tickets with associated tasks

Create a join form between task and change. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000

Re: querying Change tickets with associated tasks

That's too bad. Thanks! Date: Tue, 30 Aug 2011 14:01:32 -0400 From: rjust2...@aol.com Subject: Re: querying Change tickets with associated tasks To: arslist@ARSLIST.ORG ** No. -Original Message- From: Vianna Vianna vianna...@hotmail.com To: arslist arslist@ARSLIST.ORG Sent:

Re: querying Change tickets with associated tasks

Actually, you should be able to query CHG:Associations. Search Request ID01 for strings beginning TAS Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS

Re: querying Change tickets with associated tasks

Thanks Jennifer. We were hoping to query directly within the Change form itself. I will use the Chg: Associations form in the meantime though. Thanks again Date: Tue, 30 Aug 2011 18:03:50 + From: jennifer.me...@nc.gov Subject: Re: querying Change tickets with associated tasks To:

Analytics and Join form

I'll looking to see if my thinking is correct on this. I noticed today in BMC Analytics Universe that it doesn't list any join forms. My thinking of why is because Join forms do not hold information but gather it up at the time it is opened. Is this safe to say?

7.6.04 ITSM Web Keyboard Shortcuts

Is there a set of keyboard Shortcuts for the ITSM 7.6.4 version of Remedy? I've looked through the manuals and only found a few based on Section 508 rules. I have some users who are very Keyboard driven and when we move them to the web tool, they are going to ask for the shortcuts. We have

Re: Analytics and Join form

Correct, for Analytics the joins are built within the universe to define the relationships between objects. It builds the SQL join string which is really what a Join form is effectively. Nathan Aker ITSM Solution Architect McAfee, Inc. From: Action Request System discussion list(ARSList)

Re: Analytics and Join form

Thanks _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email:

Re: RightAnswers integration w/RKM 7.6.04

That’s true. Did not think of that.. In this case if you have a server group you would also need to make sure that there is a shared directory that all the servers in the server group have access to at all times, that would need to be configured as the full text search directory, for full

Re: 7.6.04 ITSM Web Keyboard Shortcuts

Since you mention 7.6.04 whose consoles are only supported over the web, and not the thick client, are you trying to use keyboard shortcuts over the web? Or the thick client? Joe -Original Message- From: Sanford, Claire Sent: Tuesday, August 30, 2011 2:22 PM Newsgroups:

Re: 7.6.04 ITSM Web Keyboard Shortcuts

Via the Web. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, August 30, 2011 2:02 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 ITSM Web Keyboard Shortcuts Since you mention 7.6.04

Re: 7.6.04 ITSM Web Keyboard Shortcuts

I haven't gone through the Remedy documentations with regards to this specific topic... But here's the general idea that I have become familiar with.. Windows keyboard shortcuts for all non browser based applications can be customized at the time of building those applications. This is

Migrating CMDB and Asset Synch

When migrating CMDB 7.6 Classes to another server, using the migratorCLI, will that also sych the Asset forms, or do we need to run Synch UI? thanks. Chuck G. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: Any Method to check within a record for 'not null' options?

Shiju, What are you trying to achieve.. I mean I know you are trying to push 20 or possibly more in the future, questions to another form, and if that is strictly what you are trying to do, performance wise you are stuck with what you got.. What I really mean to ask is what is the

Re: 7.6.04 ITSM Web Keyboard Shortcuts

you could create a console of hot links.. I suppose... for each person.. using $USER$ And $GROUPS$ and etc.. as part of the link (resolved of course) I can think of a couple of ways to do that.. Just to get the Juices Flowing.. On Tue, Aug 30, 2011 at 3:31 PM, Joe Martin D'Souza

WWRUG11: Last day for Hotel Discount

Just a friendly reminder that this is the last day to book your discounted Conference hotel. www.wwrug11.com and follow the links. .. Dan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11

Re: ARS/CMDB/Midtier 7.6.4 with ITSM 7.6.3

Hi, We are using that exact setup here at the moment, and other than the normal 'bugs' of midtier, we are not experiencing any issues. By 'bugs' I mean the stuff that BMC has to hotfix. We are on a load balanced system with 2 midtier and 2 ar servers, both our ARservers are 7.6.03(as is our

Hiding / Disabling Extended Price field in SRM 2.2

Hi there Even though I'm unselecting the Extended Price field when building SRDs, it will not go away. Anyone know if this is a bug or a work around to hide? Thanks! Vi ___

Re: Staging Forn for WSDL Data?

There is no out-of-the-box Web Service for Work Order. So, if you are creating a Work Order directly without a Service Request, you will need to build one using the form WOI:WorkOrderInterface_Create. You can also configure a Service Request Definition that uses a Work Order template associated

Re: 7.6.04 ITSM Web Keyboard Shortcuts

Hi, A couple of these works in Mid-Tier on Ubuntu, others do not. For example: - CTRL-ALT+L locks my windows session (password to resume) - CTRL-ALT-F2/F3 switches to prompt login in Linux I am very used to keyboard shortcuts in the native client, and I have made wide use of the possibility to