Hi Richard,
I doubt that a list is officially available. This is what I know regarding the
Prefixes in ITSM.
Maybe someone could give an info about the ? to complete this list, please?
Thanks. :-)
HTH
Prefix - Application Area
===
AAS - Activity Audit System (?)
AIE or
Thank you! Can anyone add to the list to clarify the ? entries?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rüdiger Tams
Sent: Monday, January 09, 2012 7:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object/form information
**
Hi Richard,
I
Yes - for Admin and testing
-Original Message-
From: Dariusz Kuzara dariusz.kuz...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Tue, Jan 3, 2012 11:31 am
Subject: Re: POLL: would you like the user tool back (7.6.04)
** Yes, yes, yes
** Curiosity poll:
Of those who have tested, or
We are building and testing a new system. 7.6.04 on a Windows 2008
server.We have data from our production system on there already
and we are now testing full functionality of the system. If we set
the next id to what we want it, say 35000, and then do some test
tickets, can we go back in
This was posted back in October from Jason Lander, hope it helps!
bear in mind that although this is quite old, it should still cover most of the
modules:
ITSM 7.x Object Prefixes
AP: Approval Server
APR: Approval Server
APW: Approval Server
ASE: Assignment Engine
AST: Asset Management
BMC.AM:
Great! Thank you!!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Monday, January 09, 2012 8:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object/form information
**
This was posted back in October from Jason Lander, hope it helps!
Guys,
Do we have a Data Dictionary for Remedy ?
Regards,
Rahul
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Just looked through http://theremedyforit.com and it is quite a gem! The
posting on December 4th is good Why do they Call it Love when they mean Sex?
is all about why do they call it a form when they mean table or why to they
call it a filter when they mean trigger?
Very entertaining and a
I agree, there are some good ideas here in manageable bites; I may forward some
of these articles like the operational categorization strategy to some of my
department heads as primers.
Kelly Logan, Sr. Systems Administrator (Remedy), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 |
Hi,
I'm trying to enter into this list since two months ago. And after a couple of
mails from Misi, I got it. I'm in.
A month ago I started to write a blog about Remedy:theremedyforit.com
I'll be very happy if you visit it and make any comment. I'm allways trying to
improve.
Regards,
Jose
You should be able to do that. However, BMC recommends using the higher
number rather than setting back to already used numbers. See the knowledge
article from BMC
https://kb.bmc.com/infocenter/index?page=contentid=KA307774actp=searchviewlocale=en_USsearchid=1326121404730
Thanks,
Wirasat
If the community would like a persistent location for this, so it wouldn't need
to be reposted, I'd suggest considering making it a document on the BMC
Developer Network.
-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
The opinions, statements, and/or
Thanks, I needed something like that so that I can show management.
On Mon, Jan 9, 2012 at 10:07 AM, Wirasat Siddiqi
wirasat_sidd...@ao.uscourts.gov wrote:
** You should be able to do that. However, BMC recommends using the
higher number rather than setting back to already used numbers. See
[4]-[985]-[No active Currency Code found on the Currency Code form.]
Which is the exact error message that the White Paper says I will get.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Sunday,
Hi,
Do you have any active currencies?
You can must sync up your AR System Currency data between the systems
before running Delta Data Migrator?
This rrrChive config will do that:
source_server = oldprod
source_user = Demo
source_password =
target_server = newstaging
target_user =
Listers,
We have our new 7.6.04 system up and running and will be going live
soon. We have all of our data moved over and I am setting the next
id's.
I have set the nextid for change, incident, problem, Know error,
Knowledge Database. Is there any other places that I need to set the
nextid.
There is also a form for each object such as Incident, Change, Problem Task
that is called HPD:CFG Ticket Num Generator, for Incident that sets the visible
number separately from the Request ID. Yes you need to do task as well.
-Original Message-
From: Dan
For task, you would need to update arschema table for TMS:task enrty. Look
at page 334 in BMC Remedy Action Request System 7.6.04 Configuration
Guide. It provides the details about changing NEXT ID
Thanks,
Wirasat Siddiqi
Remedy Development Team
Desk Phone: 202-502-3204
Cell: 202-368-7190
I have updated all of the Ticket Num Generator for change, inc and
problem. Mainly wanted to find out if there was anything outside of
there that needed to be updated.
Also I just looked and could not find a TMS:task entry.
Thank you for your help.
On Jan 9, 1:56 pm, Wirasat Siddiqi
You would need to find out NextID for TMS:Task from arschema table. For
example, you would run
select name, nextId from arschema where name like ?TMS:Task%?
Then, run the update query from the database .
update arschema
set nextId = Put your value here
where name = ?TMS_Task?
Thanks,
Wirasat
I finally got this to work.
After added all the servers to out Mid-Tier Config page. I am able to hit each
testing server with a unique URL. No need for special jsp pages or index.html
redirectors, etc.
Instead of using the url format
ARSERVERNAME for TESTSERVER
Did you move your Application Configuration data? Should probably look in the
CTM area - people records, user records, support groups. If you use templates,
I'd also check that out. Basically anything you're moving over should be
checked.
- Original Message -
From: Dan
Depends what you mean by Data Dictionary:
ERD? No, and if they had one it would be VERY large. It's been requested over
and over by almost every customer I've worked with. Reality is there isn't one
and it would be so complex it would likely be out of date by the time you
finished it.
**
We are currently working on an ARSmarts Data Manager module. It
will not "replace" the User Tool, but it will offer useful
functionalities:
- presentation of the AR System data in "table" format (meaning the
fields are column, the records are lines)
- access all
ITSM 7.6.4
Looking for input on using a Crystal Reports Server instead of SAP
BusinessObjects Enterprise (BOXI).
What we really want is just the ability to view a Crytal report in the midtier.
Both products have a ton more functionalty than we will ever use but CRS
appears to be the smaller
Two other options:
1. Purchase the BMC Analytics Premium option directly from BMC. This will give
you the Business Objects Premium Enterprise option necessary to integrate with
the Mid-Tier at a price typically much lower than going directly to SAP. If
you migrated to the Suite pricing
ARUtilities produces a very nice Data Dictionary. I have attached a sample.
Thank you,
Sandra Hennigan
sandra.hennigan@whs.mil
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of rahul bose
Sent: Monday, January 09,
I normally connect directly to the database to see all fields
On Mon, Jan 9, 2012 at 20:57, Support supp...@arsmarts.com wrote:
** **
We are currently working on an ARSmarts Data Manager module. It will not
replace the User Tool, but it will offer useful functionalities:
- presentation of
When I do a search for all Active records in the AR System Currency Codes it
returned 89 records. I have even validated that USD is there and active (we
only operate in the Pacific Northwest).
-Original Message-
From: Action Request System discussion list(ARSList)
TEKsystems is searching for a Remedy Admin/Engineer. This is a one year
contract with the high possibility of extending beyond that. This role will
involve some travel to the corporate for the first 4-6 weeks of the contract.
Below is the job description as well as some examples of issues that
What do you see in the Admin Console (Server Information - Currency Types)?
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS
Sent: Monday, January 09, 2012 2:24 PM
To: arslist@ARSLIST.ORG
Moving my workflow and forms over to a new server and a new version of AR.
(From AR 7.5 p4 to AR 7.6.04)
A filter that works in AR 7.5 4 is all of the sudden not working in 7.6.04.
I'm setting an Assignee Group Field (112) with a list of Group Names (for
example: Contract-TEIS;
All types on the left hand tables. Do I have to add something to the right
hand tables?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Monday, January 09, 2012 12:59 PM
To: arslist@ARSLIST.ORG
Yes, Currency types you wish to use should be placed in the Right-hand tables
(Highlight in the Left hand table and click the appropriate Add button).
The Left-hand tables are basically available types. The Right-hand tables are
actively used values.
-Original Message-
From: Action
Hi All
Few years ago I worked with the ARS 42I component making an interface between
an ASP Application and Remedy 6.3.
The ASP application is in Windows 2000 and IIS 6 and now I'm trying to upgrade
to Windows 2008 and IIS 7 whit the same Remedy version, but I found several
errors.
Some of
I believe that was James Croom at http://www.croomconsulting.com/default.asp
On Mon, Jan 9, 2012 at 6:30 PM, VARGAS, JESUS EMILIO (JESUS EMILIO)
jesus_emilio.var...@alcatel-lucent.com wrote:
**
Hi All
** **
Few years ago I worked with the ARS 42I component making an interface
Hi Frank,
Take a look at Yurbi for BMC Remedy as an alternative to BOXI and Crystal.
http://www.yurbi.com/solutions/bmc-itsm-remedy/ or
https://communities.bmc.com/communities/community/tap/showcase/yurbi
thanks
On Mon, Jan 9, 2012 at 3:02 PM, Frank Caruso caruso.fr...@gmail.com wrote:
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