Hi Folks,
Environments:
1) ARS / ITSM 7.6.04 p4 Linux Oracle (customer dev machine - ie larger
than the average VM)
2) ARS / ITSM 7.6.04 p0 Windows 2003 x64, MS SQL VM
2 cores (4 cpu to the OS) 8 Gb
3) ARS / ITSM 8.0.0 p0 Linux Oracle
VM 2
When the news broke and which was kind of anticipated.. I believed it’s just a
financial decision and such big financial decisions always come out of personal
perspective.. and it’s always the people who make the technology and business
flourish..
With so many of great people here.. (and I
Hi Ben,
Thats interesting. Here are some thoughts:
Is there always a crash after 4?
Is it the same 4 forms? e.g. If you just created 4 other sample forms and
used those do you get the same crash after 4?
Do you think its something to do with form number 4? e.g. it didnt like
diary fields or
Hi Danny,
I haven't done much investigation. I expect there is a core but it will be
relatively useless without source. I haven’t run arserver under any of the
tracing utilities. I do run with server tracing on but truth to tell, I
haven't inspected them.
As I said, it is on random forms
Hi Ben,
The core actually can help. You will find the function names recognisable
to us that work with the api. I was thinking you might see a a createfield
then then something like a malloc error on null etc. I have found a few
bugs in my time with that. Work a look.
Data should not matter.
My
Hi List,
I am currently having trouble updating a Support Group in ITSM 7.6.03 to a new
name using the Data Wizard.
All steps for the update remain in status pending. When I check HPD:Helpdesk or
Support Group Forms, the new group name is already displayed and the old one is
missing.
Is there
For group/LoginName may be still in the cache you need to re-load.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas
Sent: Wednesday, May 22, 2013 1:58 PM
To: arslist@ARSLIST.ORG
Subject: DataWizard update hangs while
Howard's right. Keep in mind that ServiceNow has as many customers around the
world as Remedy has in the US. Not to mention the fact that the Service
Management business unit revenue grew double-digits last year. The reason it
seems scary is because the perpetual licenses are being
Hello,
We are running ARS incident (customized) version 7.6.03 and we are seeing some
debilitating slowness in some of our end user desktop UTs. We run Windows 7 64
bit on the desktop and overall have had no real issues, except for some of our
power users who are having system lock ups and
One time I had a problem because there was an existing alias with the same
name as the group I was trying to rename. Hope that makes sense. I found
this by looking through the list of forms that get updated when a Support
Group name is changed.
Also, you might want to check out SW00346842 or
Howard,
Filters DO fire when doing a Mod-Allthere is no way to modify a record
that doesn't cause the filters to fire (other than special api
tricks)it's AL's that don't fire on Mod-All...
On Tue, May 21, 2013 at 6:21 PM, Howard Richter hbr4...@gmail.com wrote:
**
Good evening
Rebecca,
big thanks, I found exactly the same situation you described.
The alias caused all the trouble. Even after deleting it, wizard would stay at
Pending for all it's tasks, so I deleted the DLD:Lock entry and tried to rerun
it. That caused a bit of data mess for the renamed group.
LJ, You beat me to saying that
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Wednesday, May 22, 2013 8:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Esclation to update all of my people records
**
I would say run the data wizard to change the new group back to the old
group, then again from old to new...should catch all of the stragglers.
On Wed, May 22, 2013 at 7:16 AM, Thomas thomas.anders@atos.net wrote:
Rebecca,
big thanks, I found exactly the same situation you described.
Wasn't sure if this would be okay after the mess my first update caused. But it
went through smooth in a matter of seconds.
Big Thanks to your contributions, you just saved my day :-)
br,
thomas
___
UNSUBSCRIBE or
Hello ,
Filters on modify all will also trigger the underlying filter written on
modify condition.
If you have an very distinct search possible on those records ,and the
fields you are trying to update are not display only then you can try
updating the records using an simple sql procedure.
What you're saying definitely makes sense, but it still makes it look like even
BMC doesn't know how to use Advanced Interface Forms. As I may have mentioned
when I posted this, the last time I had to do it was with the Admin Tool. It's
much harder with Developer Studio despite me being
This is smart! Oracle would love this because they get to dump BMC Analytics,
replace it with an OBIEE solution and get more of a leg up in the BI market.
They're struggling in 4th place... and are trying to make it up with
acquisitions. Not to mention the fact that Microsoft has been
How about an Oracle Cloud as well?
Sent from my iPhone 5
On May 22, 2013, at 12:49 PM, Lee Cullom lee.cul...@northcraftanalytics.com
wrote:
This is smart! Oracle would love this because they get to dump BMC
Analytics, replace it with an OBIEE solution and get more of a leg up in
the BI
I am testing calls to some of the OOTB ITSM Web Services. Many appear to be
working fine. However, the most important one that we'd like to use
(HPD_IncidentInterface_WS to pull up a list of users Incidents on our Intranet
Portal) is not returning a response and the SOAP UI tool just times out
Hello List,
Just to inform you that a new version of ARSmarts is available on our
website. This version includes some bug fixes, and some minor
modifications to existing functionalities both in the definitions
modules (Navigator, Documenter, Grapher) and in the Data Manager.
Don't hesitate
Totally fits. It just makes sense. If I were SAP, I wouldn't let it happen...
therefore... bidding war over Remedy and relevant pieces between the 2
companies. Who will win? I think Oracle because they have a better balance
sheet. Plus, Larry Ellison just loves to stick it to competitors.
Ken,
The arjavaplugin log should tell you what is happening. The fact that wrong
authentication returns an error indicates that the request is indeed hitting
the AR Server. If there is a problem after that, the arjavaplugin log would
say more.
Joe
_
From: Action Request
Do you really think its as high as 80%? I would have given Oracle a little
more credit than that. At least I end up working at sites that are more
Oracle centric to meet their database needs.
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
I'm not even that close to retirement but for me I would like to not spend a
lot of time trying to learn something new that would sustain my living, rather
spend that time doing things I enjoy - lately its been photography once again -
I used to be into it a long time ago until DSLR's killed
Hello All,
We are trying to integrate ITSM with service now (in which ITSM will create
incidents tickets in service now) . could you please provide your inputs
about what needs to be done from remedy side ?
---Amar
___
Amar,
You have very loosely used the word integrate.
Integrate could mean any number of things.
So with that very abstract idea of what you need to get done, I would
suggest the use of web services to do what you need to.
While there are some limitations going that path (most of
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