Re: Remedy Log Parsing Utilities

2013-10-30 Thread Theo Fondse
WOW! Thanks LJ!! On Tue, Oct 29, 2013 at 3:51 PM, LJ LongWing lj.longw...@gmail.com wrote: ** All, I have put together a set of tools that I utilize for log parsing that has worked rather well for me personally. I presented these tools at WWRUG13 this year and everyone was happy to take a

Which versio of analytics?

2013-10-30 Thread Frex Popo
Dear all, We have a slight dilemma. We are still on ARS 7.1patch011 and we are planning to install Analytics. BMC have advised us on different occasions to install different version/release/patches of analytics. They said only some versions (7.6.06, 7.6.5) would work with a certain ARS/BI (3.0,

Re: Which versio of analytics?

2013-10-30 Thread Frex Popo
  To simplify the question, we have BI 4.0 installed and using 3.0 is out of the quesiton, so since 7.6.06 does not support BI 4.0 what issues can we expect to have?   Many thanks frex     Le Mercredi 30 octobre 2013 11h03, Frex Popo frexp...@yahoo.fr a écrit : Dear all, We have a slight

Re: Which versio of analytics?

2013-10-30 Thread Pierson, Shawn
My company uses Analytics, but we have our own environment used for more than just Remedy, so our reporting team got in touch with BMC and got the definition of the BMC universe rather than trying to use the installer. I think for your reporting team (if you have any Business Objects experts

Global Variable not Stored in Commit

2013-10-30 Thread Marek
** Hi everybody, I have here a question about strange behavior under specific circumstances. - On Windows Loaded I call an active link which opens new window (i have defined one variable which I want to be send back on Dialog Close Action) - In the new window is a table and a ok button

Re: Training for new admin/developer

2013-10-30 Thread Em EszOt
Hi, I'm a certified instructor of BMC working with a partner in México, Ia have the material and can help you with that. It would be online course and in this case you will need the environment to make the practices. How many students you have? Regards, Emiliano Espinoza Otero Quitze

Re: Global Variable not Stored in Commit

2013-10-30 Thread Jason Miller
Global field (GF) data is stored in a cookie so it makes sense why a GF wouldn't behave as expected in private/incognito mode. These modes where not common when GFs were introduced. A GF isn't needed to pass data back and forth between windows though. Do you need a GF for some functionality of

Remedy notifications

2013-10-30 Thread Ron Young
I have Remedy user 7.6/Developer 8. I set up several filters for notifications when a ticket is created, closed, or reassigned. They all have been working fine until here recently. I had the guys that work on the server to reset the remedy - mail exchange server. He said nothing seemed wrong

Re: Remedy notifications

2013-10-30 Thread Tommy Morris
Try restarting the Email service on your AR server. BMC Remedy Email Engine - Server Name. Or is that what you are saying you had restarted already? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young Sent:

Re: Remedy notifications

2013-10-30 Thread Misi Mladoniczky
Hi, Check your email Engine Logs, and check that Email Engine is running. If all else fails, I usually create a debug version of Email Engine that I run from the command line to see what actually happens. How to do this is detailed in the Email Engine PDF. You basically copy the startup script

Re: Remedy notifications

2013-10-30 Thread Martinez, Marcelo A
Also check for AR System Email Messages. Do a search for outgoing messages that may contain an error, or, that has Send Message = Yes. You may also want to search for sent emails.. perhaps the ones you are looking for have been sent but the config of the mailbox is no longer valid?? Double

Re: Remedy notifications

2013-10-30 Thread Young, Ronald P.
Did the server restart or so the server admin says he did. Still doesn't work though. Yes, this is what I mentioned below...no worries. Thanks, Ron Young “To the world you may be one person but to one person you may be the world.” -Original Message- From: Action Request System

Re: Remedy notifications

2013-10-30 Thread Young, Ronald P.
That's one of my problems though and I think it's stupid. I can do the development and admin but I don't have access to the config tool or email server. That's another dept...dumb right? Thanks, Ron Young “To the world you may be one person but to one person you may be the world.”

Cisco Request Center and Prime Service Catalog inquiry

2013-10-30 Thread Mark Boyle
Is anyone able to share experiences (good/bad) using Cisco Request Center and Prime Service Catalog especially when compared with other request management systems (e.g. SRM, Kinetic Request, etc). The Cisco datasheets indicate integration into Remedy using application adapter kits and other

8.1 approval mappings for CHG...

2013-10-30 Thread Rick Phillips
Hi, ARS 8.1/Atrium 8.1/ITSM 8.1 When creating a CRQ, when I review the approvals that are generated (CRQWork Detail tabApprover table field), I find an approver present that shouldn't be. That is, there are numerous approvers at specific phases that should be there (and there are

CRQ stuck at completed and Next Stage button is disabled

2013-10-30 Thread Herrera, Danny
We have a crq that is stuck at complete status and will not allow us to close. The next stage button is disabled and I cannot figure what needs to be done to get moving. Any ideas? We are running version 7.5 patch 003 Danny Herrera

Need to Remove Application list from home page

2013-10-30 Thread Lokesh Jayaraman
Hi all, I want to remove some module from application list from home page. If the user logs with read permission, he should not see foundation Elements, Contract Mangement, Under quicks some custom application. As this is based on read permission, how to proceed on this? if i uncheck the entry

Re: Need to Remove Application list from home page

2013-10-30 Thread Joe D'Souza
Either I do not understand your question correctly or you have already answered it yourself.. Permissions.. Make sure those who do not need to see what need not be seen do not have the permissions to see it. Joe _ From: Action Request System discussion list(ARSList)

Re: 8.1 approval mappings for CHG...

2013-10-30 Thread Kulkarni, Adhwari
Hi Rick, Can you please send the approval server log which will give us the information about why things are happening. Please send the logs at adhwari_kulka...@bmc.com Regards, Adhwari -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]

Re: CRQ stuck at completed and Next Stage button is disabled

2013-10-30 Thread Kunal Das
Danny open that CRQ in Change Interface form and try to close it. Kunal Sent using iPhone On 31-Oct-2013, at 4:41 am, Herrera, Danny dherr...@columbia.com wrote: ** We have a crq that is stuck at complete status and will not allow us to close. The next stage button is disabled and I