--
Chris Danaceau
AttivaSoft Solutions Architect
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it was
necessary to push this value to the DatasetID field on the CHG:Template
Association form.
--
Chris Danaceau
AttivaSoft Solutions Architect
From: Action Request System discussion list(ARSList) on behalf of Chris Danaceau
Sent: Mon 5/2/2011 3:08 PM
To: arslist
Association records for the BMC.ASSET dataset
AND my staging Dataset. Ran AL and filter logs on this and did not see the
second create.
Has anyone else run into this?
--
Chris Danaceau
AttivaSoft Solutions Architect
Short = -r $Request ID$ (for the particular record to transfer)
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Chris Danaceau
AttivaSoft Solutions Architect
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production dataset? I'm
asking because I've tried this for an attribute where production has a higher
precedence and and is NULL, and the non NULL attribute did not get merged.
--
Chris Danaceau
AttivaSoft Solutions Architect
no sense to me, since the Printer
CI is in the BMC_Printer Class (child of BMC_ComputerSystem).
The Run If qualification for the second filter does not distinguish based on
Class ID.
Anyone else experience this? Any chance it's a known bug in Asset Management?
--
Chris Danaceau
AttivaSoft
Found the KB/Defect right after I sent this:
KB KA317461, Defect SW SW00358735. The solution was to remove some of the
associated froms from the second filter (including Printer, Computer System)
--
Chris Danaceau
AttivaSoft Solutions Architect
From
as
supporting.
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Chris Danaceau
AttivaSoft Solutions Architect
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Richard, People records have supported images since 7.0 in ITSM. On the
General tab there is an attachment field for an image which is displayed in a
view field at top right of the form.
--
Chris Danaceau
AttivaSoft Solutions Architect
From: Action Request
in 7.6?
Thanks,
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AttivaSoft Solutions Architect
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Fred, here's the entirety of my devstudio.ini file
-vm
C:\Program Files\Java\jre1.6.0\bin\javaw.exe
-vmargs
-Xms64m
-Xmx512m
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Chris Danaceau
AttivaSoft Solutions Architect
From: Action Request System discussion list(ARSList) on behalf of Grooms,
Frederick
,
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Chris Danaceau
AttivaSoft Solutions Architect
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for the dataset. I
shouldn't need a product catalog or company alias.
--
Chris Danaceau
AttivaSoft Solutions Architect
From: Action Request System discussion list(ARSList) on behalf of arslist
Sent: Thu 1/13/2011 12:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Has anyone
Thanks Dan, that's how I understood normalization aliases. I did look at the
NormalizationStatus field and it now has a value of Not Applicable for
Normalization, which I don't understand since the Dataset and Class ARE
configured to be normalized.
--
Chris Danaceau
AttivaSoft Solutions
OK I'm getting smarter at this. I had Normalize All Instances deselected.
I selected it and ran my job and it did normalize the two CI's I've been
testing with. So the scheduled normalization works, but Inline does not seem
to be working.
--
Chris Danaceau
AttivaSoft Solutions Architect
Chris the only answer I've gotten from support so far is What does your
environment look like?
But that's another story ...
I'll have to try turning off inline normalization. It wasn't working anyway.
Thanks,
--
Chris Danaceau
AttivaSoft Solutions Architect
environment. After fixing
an error that was logged because I hadn't set the product as Approved, when I
run my normalization job it completes w/o erroring on my CI instance (that has
the alias model name) but it is not updating my product name as I expected.
--
Chris Danaceau
AttivaSoft Solutions
It looks like the problem was one of the messages on the Lotus Notes server.
We cleared the inbox and that seems to have resolved the issue.
--
Chris Danaceau
AttivaSoft Solutions Architect
From: Action Request System discussion list(ARSList) on behalf
)
at
com.bmc.arsys.emaildaemon.ReceiverModule.terminateIncommingMailbox(ReceiverModule.java:1940)
at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:397)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Unknown Source)
Any help is appreciated
Thanks,
--
Chris Danaceau
Thanks, Jon. That's exactly the info I was looking for.
--
Chris Danaceau
AttivaSoft Solutions Architect
From: Action Request System discussion list(ARSList) on behalf of Weigand, John
Sent: Fri 10/29/2010 2:18 PM
To: arslist@ARSLIST.ORG
Subject: Re
changed in 7.6 to account for
these differences in behavior? My requirement is to pause the measurement
when the Incident is not assigned to Group A.
Thanks,
--
Chris Danaceau
AttivaSoft Solutions Architect
It would take up additional storage, and add extra processing time when records
were submitted or the value was modified. And in the end the index would
probably not even be used when the db analyzer determined it's low value.
--
Chris Danaceau
AttivaSoft Solutions Architect
When you are searching the Change form are you selecting a Company? On a new
change the customer defaults to you with your Company - which drives the
Categorization selections.
--
Chris Danaceau
AttivaSoft Solutions Architect
From: Action Request System
The filter is retrieving the field from a different form,
'CTM:SupportGrpShiftAssocLookUp'
--
Chris Danaceau
AttivaSoft Solutions Architect
From: Action Request System discussion list(ARSList) on behalf of Mauro Monteiro
Sent: Tue 7/20/2010 9:44 PM
this procedure for.
--
Chris Danaceau
AttivaSoft Solutions Architect
From: Action Request System discussion list(ARSList) on behalf of Shane Buchholz
Sent: Mon 7/12/2010 11:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: SYS Notification Messages Additional field configuration
a
dependency. In my case I was only modifying an existing value so I left alone
anything that was not customer facing. Fortunately this is a custom selection
field so you can remove/replace/insert values without adversely affecting
existing data.
--
Chris Danaceau
AttivaSoft Solutions
It's probably refering to the fact that the Product tiers you specified in the
PCT-ProductCompanyAssoc sheet for that record are not present in the Product
Catalog sheet (or present in your life product Catalog form).
--
Chris Danaceau
AttivaSoft Solutions Architect
Configuration forms.
--
Chris Danaceau
AttivaSoft Solutions Architect
From: Action Request System discussion list(ARSList) on behalf of John Atherly
Sent: Tue 4/27/2010 3:15 PM
To: arslist@ARSLIST.ORG
Subject: Data Management tool error Invalid Product Catalog
Operational or Product catalogs were added. It did not work that way. The
default mapping was still for the -Global- company. Does anyone know how to
effect this change? And what IS the purpose of the Catalog Mapping
configuration?
TIA
--
Chris Danaceau
AttivaSoft Solutions Architect
Have you considered using the Remedy Import tool to accomplish this? Export
the data to a .csv file along with the Request ID (field 1), make the necessary
changes and re-import using the update data option.
--
Chris Danaceau
AttivaSoft Solutions Architect
first approver# phrase, and the rest of
them will be evaluated independently. The AND takes precedence over the OR
operator here so you need the extra parens to override that and group all your
approver# phrases togeather.
--
Chris Danaceau
AttivaSoft Solutions Architect
From: Action Request System discussion list(ARSList) on behalf of honormine
Sent: Wed 11/25/2009 2:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Analytics Trainer
I have to say that I'm a beginner in this area,I would appreciate it very
much if you would give
ARS 7.1, ITSM 7.03, p8
Trying to use the DM tool to load People. Macro security is set to Low.
Continuously running into debug errors when the conversion is in progress for
each sheet. Anyone else come across this ? If so, any suggestions?
--
Chris Danaceau
AttivaSoft Solutions
So using the round robin process as an example, would you set up rules specific
to the individual support groups that took precedence over the OOB general
assignment rule?
--
Chris Danaceau
AttivaSoft Solutions Architect
From: Action Request System
I don't know if you can do what you are attempting to do. Normally a Set
Fields SQL statement reads from the ARSystem database. Look at your error
message it's an Oracle error. I'm assuming your underlying database is Oracle,
correct?
--
Chris Danaceau
AttivaSoft Solutions Architect
or
group approvers based on other criteria.
--
Chris Danaceau
AttivaSoft Solutions Architect
From: Action Request System discussion list(ARSList) on behalf of Chowdhury,
Tauf
Sent: Wed 4/15/2009 2:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Change Manager Role
Actually it's done by active links - so no chance of a Merge operation! IIRC
when I did this several months ago manually (w/o the DM tool) I pushed the
Template ID and the Authoring group information over to the
HPD:TemplageSPGAssoc form.
--
Chris Danaceau
AttivaSoft Solutions Architect
Was there a Manager who asked you to do that who now thinks he understands how
it works?
--
Chris Danaceau
AttivaSoft Solutions Architect
From: Action Request System discussion list(ARSList) on behalf of John
Sent: Sat 3/28/2009 12:00 PM
To: arslist
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