Rocky Mountain RUG Meeting June 23rd - Denver, Colorado, USA

please RSVP as soon as possible! Special thanks to Northcraft Analytics http://sendy.raptek.com/l/dZMTaKMgBvRE12VUkwKAOQ/6awHZgL7638fcea16W5DObew/bPvNjJQ2SVMFLwaaiQKqwg for helping us sponsor this event! Davin Lindner-Green Software Engineer, Rapid Technologies Inc. * BMC Level 1 Support Partner

Re: DB Copy Issue

A second vote to use the Remedy Restore Tool, plus some hints on licenses. In version 7.x they are stored in the database so will get copied along with everything else. Also, if you are on version 7 or newer the only license key that is tied to your Host ID (your hardware) is the AR Server

Re: Mobility App

and promotions can be found at http://www.raptek.com/rmobility http://www.raptek.com/rmobility including a test-drive. Try it on your iPad or Android tablet. Thanks Davin Davin Lindner-Green Software Engineer, Rapid Technologies Inc. * BMC Level 1 Support Partner * BMC Software Solutions Partner

Re: Email engine out of memory error

Hello Hany, You don't mention the version of Email Engine or whether you are on Windows, but if you are on Windows one problem that exists with the email engine at least in version 7.6.4 (and others as well) is that there is a leading space in one of the registry keys. If you click Start Run

ADV: Remedy Training Event featuring Lenny Warren -- November 11-13

/close-to-you/ Register Today! * Click to register: http://www.raptek.com/close-to-you/ * Please contact i...@raptek.com for any questions about this event. Davin Lindner-Green Software Engineer, Rapid Technologies Inc. www.raptek.com * BMC Level 1 Support Partner * BMC Software Solutions Partner

Re: Mobile solutions for Remedy ARS/ITSM

(with the Responsive bundle) are other mobile solutions that are worth comparing as the each offer different features and approaches. Thanks, Davin Davin Lindner-Green Software Engineer, Rapid Technologies Inc. * BMC Level 1 Support Partner * BMC Software Solutions Partner * BMC Education Partner

[ADV] Remedy ITSM end user mobility that works!

Test Drive Now!-- * See screenshots, discover more features, free test drive and more see www.raptek.com/rmobility - Davin Lindner-Green Rapid Technologies Inc. i...@raptek.com www.raptek.com ___ UNSUBSCRIBE

Re: Remedy 7.6: Bulk Loading of elements of Asset Management.

Lisa, quite right you are about the DMT not having a spreadsheet for Asset! Thanks for pointing that out. I must have been remembering about Incidents and Change but when I actually looked at DMT 7.6.4 you can only import asset relations, work logs and things like that. Asset (or CI) import is

Re: Remedy 7.6: Bulk Loading of elements of Asset Management.

already be on your server, look for Program Files\BMC Software\DataManagementClient folder. Hope that gets you started in the right direction! Thanks, Davin Lindner-Green On Apr 1, 2014, at 1:58 AM, team.rem...@libero.it team.rem...@libero.it wrote: Hi all, we work with AR Server 7.6.0.4 SP5

Re: Assignment Menu Locked.

Hello Pietro, It depends on what version of ARS you are on, but if the fields are locked maybe you need to start by creating an Overlay? If you right-click on the field, do you have an option to Create Overlay? You will also have to create a view overlay. Do you want to replace the 3 fields

ADV: Webinar announcement: rMobility end user mobility solution

Lindner-Green * BMC Level 1 Support Partner * BMC Software Solutions Partner * BMC Education Partner * Remedy On Demand - Hosted ITSM Solutions ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers

Free trial announcement: ITSM and Atrium CMDB Web-based training

Rapid Technologies is excited to announce a free trial program for the following best-in-class Web-Based Training (WBT) for using Remedy ITSM v8.1: * Using Remedy Service Desk (IM/PM) v8.1 * Using Change and Release Management v8.1 * Using Asset Management v.8.1 * Using Service Request

Re: ITSM on Mobile

...@raptek.com or http://www.raptek.com/about/#footer Thanks, Davin Davin Lindner-Green Software Engineer, Rapid Technologies Inc. * BMC Level 1 Support Partner * BMC Software Solutions Partner * BMC Education Partner * Remedy On Demand - Hosted ITSM Solutions On Jan 8, 2014, at 12:47 PM, James Smith

Re: ITSM on Mobile

...@raptek.com for details on the pilot or webinar. Thanks, Davin Davin Lindner-Green Software Engineer, Rapid Technologies Inc. www.raptek.com * BMC Level 1 Support Partner * BMC Software Solutions Partner * BMC Education Partner * Remedy On Demand - Hosted ITSM Solutions On Jan 9, 2014, at 12

Re: Upgrade Advice - Remedy 7.5 P003 + ITSM 7.6 Upgrade to 8

can get a copy here: http://www.raptek.com/remedyupgrade There is some information on all aspects, from customizations to workflow to data migration. Thanks, Davin Davin Lindner-Green Software Engineer, Rapid Technologies Inc. www.raptek.com * BMC Level 1 Support Partner * BMC Software

JOB: US Florida - Rapid Technologies - Senior Consultant

. Version 7.6.x required. Experience with the BMC Atrium CMDB. Experience with Dashboards Analytics Strong communication skills and experience in a leadership role. ITIL designation, or experience, is preferred. Please submit a resume to bill.m...@raptek.com for consideration. -- Davin Lindner-Green

RMRUG Meeting 2/29 - Denver, Colorado, USA

to contact Bill Mell (bill.m...@raptek.com mailto:bill.m...@raptek.com) with any questions. Regards, Bill -- Davin Lindner-Green Software Engineer, Rapid Technologies Inc. www.raptek.com * BMC Level 1 Support Partner * BMC Software Solutions Partner * BMC Education Partner * Remedy On-Demand

JOB: Rapid Technologies Inc. Senior Consultant

. · RAC designation is preferred. · ITIL designation, or experience, is preferred. Please submit a resume to bill.m...@raptek.com mailto:bill.m...@raptek.com for consideration. Thanks! -- Davin Lindner-Green Software Engineer, Rapid Technologies Inc. davin.lindner-gr

JOB: Rapid Technologies Inc. Senior Consultant

. · RAC designation is preferred. · ITIL designation, or experience, is preferred. Please submit a resume to bill.m...@raptek.com for consideration. -- Davin Lindner-Green Software Engineer, Rapid Technologies Inc. www.raptek.com * BMC Level 1 Support Partner * BMC Software Solutions

JOB: Rapid Technologies Inc. Senior Consultant

. ?ITIL designation, or experience, is preferred. Please submit a resume to bill.m...@raptek.com for consideration. Regards, -- Davin Lindner-Green Software Engineer, Rapid Technologies Inc. www.raptek.com * BMC Level 1 Support Partner * BMC Software Solutions Partner * BMC Education Partner

Re: Group Notifications

Do you have a record in the NTE:CFG-Notification Events form with Notification Event Type = System, Module Name = Incident and Notification Event = Assignment? Are the Group Notifications set to Yes? That should be the NTE CFG record for incident notification. HTH, Davin Lindner-Green On Oct

Job: Colorado USA - Senior Remedy Consultant with DOD Clearance

background, as well as experience mentoring customers on Remedy best practices. Please submit a resume to bill.m...@raptek.com mailto:bill.m...@raptek.com for consideration. Thanks, Davin Lindner-Green davin.lindner-gr...@raptek.com Rapid Technologies Inc. * BMC Level 1 Support Partner * BMC

JOB: Sr. Remedy Consultant - DOD Secret Clearance - 4 month contract Colorado

on Remedy best practices. Please submit a resume to blocked::mailto:bill.m...@raptek.com bill.m...@raptek.com for consideration. Thanks, Davin Davin Lindner-Green Software Engineer, Rapid Technologies Inc. davin.lindner-gr...@raptek.com www.raptek.com http://www.raptek.com/ Mobile

Re: BRIE Malloc Errors

Server (or other Remedy component) which might be addressed by a patch. Hope that helps, Davin Davin Lindner-Green Software Engineer, Rapid Technologies Inc. [EMAIL PROTECTED] www.raptek.com * BMC Level 1 Support Partner * BMC Software Solutions Partner * BMC Education Partner * Remedy

Re: IIS remoteuser for Single-Sign On

Jiri, is another term for the token an NTLM hash? Just curious. Shawn, unless I have this wrong, in the context of Remedy authentication, I belive what you are getting from your SSO in the AuthString parameter would correspond to the 4th field on the OOB login screen (Authentication).

Re: Data dictionary? forms and field definitions, ITSM 7

, look for the document titled: (White Paper) BMC Remedy IT Service Management 7.0 Architecture If you want to understand CMDB classes and relationships, then you will probably want to look at the HTML documentation that ships with the CMDB product itself. Hope that helps, Davin Davin Lindner

Re: Web Services Namespace

(or possibly downgrading) your ARS and/or MT patch, or contact BMC support to see if this is a known issue and if they can point you to the correct patch. Hope that info helps, Davin Davin Lindner-Green [EMAIL PROTECTED] Office: +1.303.948.1014 Rapid Technologies Inc. * BMC Level 1 Support Partner * BMC

Re: ARS 7.1 API - java.lang.UnsatisfiedLinkError: ARInitialization

If you've checked both of the things Carey mentioned, also make sure your reboot your server after setting PATH, if Tomcat is running as a service. On Windows, a service will not see updated environment variables until a reboot is done. Davin Davin Lindner-Green [EMAIL PROTECTED] Office

Re: Form sql view not found

changing the database name (on the Database tab of field properties) of a regular field, or, add and remove a regular field. That should trigger a view rebuild. HTH, Davin Davin Lindner-Green Rapid Technologies Inc. [EMAIL PROTECTED] Office: +1.303.948.1014 ** www.raptek.com ** * BMC Level 1

Re: MessageText: An exception occurred from the WebService class

Have you tried increasing the logging level yet? Enable plugin-logging and set the logging level to 100 for the most verbose output. It may show something useful. Davin Davin Lindner-Green [EMAIL PROTECTED] Office: +1.303.948.1014 Rapid Technologies Inc. * BMC Level 1 Support Partner * BMC

Re: Anti Virus on AR System Web Server

What OS are you running on the Web server, and what Servlet Engine are you using? What is your Java maximum heap size? If you are running ServletExec on Windows 2003, you may be suffering from a DLL used by Sophos having a base memory address that fragments the available addresses in such a

Re: java.lang.OutOfMemoryError: Java heap space

300M (not Kilo) would be a starting point, but could go higher depending on the applications you have (ie, if you have ITSM 6 or 7). Particurly if you have no other applications on the Midtier box you might want to simply go up to 1024M. 512M is perfectly reasonable too. I would also

Re: java.lang.OutOfMemoryError: Java heap space

PROTECTED] On Behalf Of Davin Lindner-Green Sent: Friday, May 18, 2007 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space 300M (not Kilo) would be a starting point, but could go higher depending on the applications you have (ie, if you have ITSM 6 or 7). Particurly

Re: JDK Not Installed

Thats probably the Sun JDK 1.5.0_11 Registry Key bug. In Regedit check HKLM/Software/JavaSoft/Java Development Kit/1.5/JavaHome. It should have the path to the JDK, but you will probably see the number 1 there instead. Workaround is to edit that key. I'm pretty sure this has been documented

Re: ARERR 9351

on the compatibility matrix for MT 7.0 and/or try an alternate browser? Thanks Davin Davin Lindner-Green Rapid Technologies Inc www.raptek.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Reilly Sent: Friday, August 18, 2006 5:50