The basic structure of the BMC and EffectTech utilities are very similar. Each
performs these (approximate) tasks:
1. Accept user inputs via spreadsheets (preferably Excel files)
2. Generate text files (*.csv) data files for their specific
command/mappings/staging forms
3. Develop a
Concerning the BMC ITSM Data Management Tool:
I have copied the entire directory structure to our server under same pathname,
then re-checked settings in the batch/data files for consistency.
Import completes successfully. Operation is with identical import tool
(7.1.0.1)
and exact same
Hi J.T.--
We are using ARS 7.1/ITSM7latest, multi-tenancy, ca twenty-something
companies (all within the University), and 120K+ authorized users.
First--the checkbox 'Unrestricted Access' on CTM:People will override
any
company-level accesses. I have our support staff 'compartmentalized'
Good Morning Listers!
We are developing Assignment rules for ARS7.1/ITSM7, and I hope
this group can educate me as to observed behavior. Modifications are
mild and few--ITSM is mostly OOB.
By my understanding, assignment rules follow these behaviors,
in this sequence:
1.
Hi Donanswers interspersed.
1. Are you having the same results in each application? Change,
Incident, etc.
A Only current implementation is Incident.
2. Did you configure the applications to use the assignment engine?
A Assignment Configuration records are generated from
And, software engineering (including Remedy development/configuration!) shares
another point:
The actual time to create/modify server object(s) may be very trivial compared
to full-analysis-
of-expected-results, so the change does what is required, AND NOTHING MORE
(how many of us spend
Ron,
First observation: Your basic configuration is indeed complete in the
application's viewpoint. Limitations:
- only requires one location to be listed in ITSM--your company may need more
for your actual needs
- only requires one support group--again, YMMV
- only one support staffer is
and.per an earlier thread, on PCs running Vista, this timezone-entry
being blank will let the client browser
display ticket times as UTC rather than local time. Viva la Vista!
dwm
**
Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED]
19-Jul-07 4:08 PM
Hmmm*it is blank, I think.
We have also encountered an inconsistency with MS Vista. Specifically:
Experiment was: observe the same helpdesk record (HD 5.5) with:
- Windows UT, XP -- timestamp correct and local
- MT, IE 7.0, XP -- timestamp correct and local
- MT, IE 7.0, Vista -- timestamp reading GMT (sorry,
Question ... Does the user you are testing Mid-Tier with have a AR
System User Preference record? (And if so does it have the correct Time
Zone?)
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Don McClure
Sent: Thursday, July 12, 2007 12:35 PM
Philip,
Our work with ARS7/ITSM7 has led us along similar
lines--multi-tenancy,
with a company/group strata within the University (33,000+ students
and
approx 300 support staff).
By our experience: a ticket will always be visible to its submitter,
regardless
of company affiliation of that
I have encountered this behavior, with the following environment:
ARSYSTEM SQL SERVER
* DL385 2 x Dual Core 2.6 ghz 10 gb RAM
* Windows Server 2003 Enterprise x64
* SQL Server 2005 x64
* ARSystem Database
REMEDY AR SERVER
* DL385 2 x Dual Core 2.2 ghz 10 gb RAM
* Windows Server 2003 Enterprise
Good information--I was looking for a GMT Friday escalation...
firing on: 'OPS:TensionHighNeedRefresh' = $Yes$ (from a current menu, of
course).
d
**
Don W. McClure, P.E.
Systems Engineer
University of North Texas
dwmac_at_unt.edu
940.565.3287
J.T. Shyman [EMAIL PROTECTED]
Stephen,
Concerning the User Tool -- do NOT uninstall 7.0.01 Patch 1 first,
UNLESS THE INSTALLATION DID *NOT* INCLUDE CRYSTAL REPORTS.
Specifically--it is the uninstallation of the Crystal Reports segment that
contaminates the machine, unrecoverably (unless one has already
captured a late,
And, I just received this line from a BMC tech rep concerning an open issue:
snip
Are we able to Close this ticket (the ticket status will not affect the bug
in any way) with the bug attached to it?
/snip
This message only mentioned recording a known bug, and contained no other
David,
I am interested in these observations as well. We did not rollout 6.3
other than MidTier against ARS 5.1.2, so I cannot address Stephen's
concern directly.
However, we have experienced the 'start-over' issue with UT 7.0.0
removal (with/without previous UT versions involved)--and have
I also remember my agricultural heritage/interests.and the cousin
who said:
'It is SO GREAT of the government to give my corn an extra hour of
sunshine each day...
should be a real help with growth!'
---groan...
dwm
Don W. McClure, P.E.
Systems Engineer
University of North Texas
[EMAIL
Multiple processors are most effective in multi-threaded environments--
which should help with all those packages(I believe Rick Cook's
comments
are well-positioned on this point, including workload of separating
these
packages onto separate hardware platforms). However, I cannot see 8
Gb
as
**
Lisa,
These are the Crystal Report components of the 7.0.x User Tool. The size as installed on my machine
is running 228.00MB.
Welcome to the wonderful world of 7.0...
Don McClure, P.E.
Systems Engineer
University of North Texas
[EMAIL PROTECTED]
**
"Kemes, Lisa" [EMAIL PROTECT
User Tool. The size as installed on my machine
is running 228.00MB.
Welcome to the wonderful world of 7.0...
Don McClure, P.E.
Systems Engineer
University of North Texas
[EMAIL PROTECTED]
**
"Kemes, Lisa" [EMAIL PROTECTED] 31-Oct-06 1:44 PM
Hello fellow listers!
Not sure when
**
Hi Jamie,
Rick Cook mentions complete new architecture; subject re-work includes a change in use of java.
Specifically, MT 5.1.2 and earlier relied on client-side java, with some JRE version-specific issues.
Example: MT 5.1.2 would not work with Java 1.5.01 mentioned in your architecture, at
st(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Don McClure Sent: Tuesday, October 17, 2006 7:58 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Long Applet Load Time
** Hi Jamie, Rick Cook mentions complete new architecture; subject re-work includes a change in use of java. Specifically
**
One might find other methods, but...
Open the file with Excel--then select "Save as"...one of the choices is *.csv.
HTH
d
Don W. McClure, P.E.Systems EngineerUniversity of North Texas[EMAIL PROTECTED]
940.565.3287 [EMAIL PROTECTED] 12-Sep-06 2:00 PM **
Hello,
I am trying to convert an
Hello to all.
I have recently encountered another situation with the CTM:People form
which may be related to the stated issue:
Data was exported from CTM:People, then attempt to re-import back
to same form (both in-place/same box, and to another box sit ARS
ITSM7).
Migrator 7 fails with an
**
These are great examples of both unintended consequences and customer treatment!
rant
Unfortunately, most customers receive the LESSER of the followingquantities for their
purchase amount:
a- the minimum a Marketeer promises in order to secure business;
b- the minimum deemed 'acceptable' by
I have downloaded the documents successfully with:
IE 6.0 -- WinXP SP2, latest patch--java 1.4.2_09 (Sun)
Java 1.5anything has broken a number of services on our campus,
I strongly suspect such is possible with BMC sites themselves.
You might try reverting to Sun/java 1.4.2_09 or earlier, if your
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