Re: New command line tool RRR|MenuToNav added

2012-12-04 Thread Elry
Very Nice Misi... I know - I will make use of this for the next upgrade project. On Tuesday, December 4, 2012 7:54:18 AM UTC-5, Misi Mladoniczky wrote: Hi, This tool converts your old-style forms with Menu Bars for starting Active-Links to the new Horizontal Navigation field supported by

Re: Using a BIRT Editor to Create or Modify Web Reports

2012-12-04 Thread Elry
Hi David... *Can BMC Analytics be used with custom applications?* On Tuesday, December 4, 2012 11:35:22 AM UTC-5, Easter, David wrote: There are currently no short term plans to support later versions. I do not expect that later versions will work since the editor version is limited by

Re: Using a BIRT Editor to Create or Modify Web Reports

2012-12-04 Thread Elry
in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Elry [mailto:elry...@gmail.com javascript:] *Sent

Re: [EXTERNAL] Re: Using a BIRT Editor to Create or Modify Web Reports

2012-12-04 Thread Elry
– Windows 2003 – SQL Server 2008 *From:* Action Request System discussion list(ARSList) [mailto: ars...@arslist.org javascript:] *On Behalf Of *Elry *Sent:* Tuesday, December 04, 2012 3:45 PM *To:* ars...@arslist.org javascript: *Subject:* [EXTERNAL] Re: Using a BIRT Editor to Create

Re: AR System ITSM Upgrades (we are WAY behind)

2012-11-21 Thread Elry
I like Jiri's approach... Sometimes the devil is in the details. Even well planned out approaches usually result in more time and effort that originally imagined. Upgrades that involve major jumps between versions can become uncontrollable. Maybe back in the day when the ITSM deployments

Re: Returning to Remedy after a long hiatus

2012-07-25 Thread Elry
Hey Rick... Welcome back! If you really want to ramp up quick - I would suggest some of the online courses (they are not that expensive anymore). http://www.bmc.com/education/learning-paths It's not like the old days where one guy can know all the modules - let alone the ARS platform. Hey

View Form Fails With Linked Database

2012-03-23 Thread Elry
Hi Folks... I am having a little trouble creating and saving a View Form based on a MSSQL to MSSQL database link. Environment: - Windows Server 2008 - ARS 7.5 Patch 2 - MSSQL Server 2008 Preface: We have followed what is outlined in the manual for this procedure:

Re: View Form Fails With Linked Database

2012-03-23 Thread Elry
database engine after you did that change? To the best of my knowledge, that change mandates a restart of the database engine.. Joe *From:* Elry elryal...@gmail.com *Sent:* Friday, March 23, 2012 11:48 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG

Re: View Form Fails With Linked Database

2012-03-23 Thread Elry
. This way you get much better chance that the view form gets built since Remedy can see it as a simple local view. Regards Jiri Pospisil LCH Clearnet *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Elry *Sent:* 23 March 2012 15:48

Re: Job opportunities for foreigners

2012-02-23 Thread Elry
Jose... Come to Canada buddy. Lots of work in Vancouver, Toronto, and Montreal. Canada is always looking for technical professionals. On Feb 23, 1:31 am, Jose Huerta jose.hue...@sm2baleares.es wrote: Hi all, Thank you for your answers (including the ones from people that reply me

Re: 7.5 to 7.6.04 upgrade estimate?

2012-02-21 Thread Elry
Sammy... If you were following a thread - it somehow got lost... On Feb 21, 1:30 pm, Samuel J Albury III sjalb...@dne-llc.com wrote: Are there customizations ? ___ UNSUBSCRIBE or access ARSlist Archives

Re: How to create an archival server in remedy in windows platform!!!

2012-02-16 Thread Elry
is always a ray of light to eliminate the darkness of ignorance. With a smiling face Regards Hari On Tue, Feb 14, 2012 at 8:23 PM, Elry elryal...@gmail.com wrote: Hey Hari... Some quick opinions : 1. Looks like you will be doing selective archiving not fixed archiving

Re: How to create an archival server in remedy in windows platform!!!

2012-02-14 Thread Elry
our production data to be moved from production to archival se On Tue, Feb 14, 2012 at 1:17 AM, Elry elryal...@gmail.com wrote: Well Hari... We currently just finishing up the creation of an archival server. I guess my key questions would be: 1. Do you have any Archive Policies

Re: How to create an archival server in remedy in windows platform!!!

2012-02-13 Thread Elry
Well Hari... We currently just finishing up the creation of an archival server. I guess my key questions would be: 1. Do you have any Archive Policies in place (i.e. Incident Tickets will be automatically closed after 90 Days). 2. What applications are you running (i.e. ITSM or Custom

Re: Abydos - experiences

2012-02-09 Thread Elry
Yes agreed... Version 8.0 of BMC Remedy should include both the Analyzer and Designer as standard toolsets. Much like how the Ostream Migrator become the Remedy Migrator. This would be a wonderful marriage - we just have to set up a blind date first...;-) On Feb 8, 4:34 pm, Jose Huerta

Re: Abydos - experiences

2012-02-09 Thread Elry
and they are probably not pursuing that as priority right now. On Thu, Feb 9, 2012 at 9:31 AM, Elry elryal...@gmail.com wrote: Yes agreed... Version 8.0 of BMC Remedy should include both the Analyzer and Designer as standard toolsets. Much like how the Ostream Migrator become the Remedy Migrator

Re: WWRUG12 - Prepare for the Call For Papers!

2012-02-03 Thread Elry
That's too bad Jose... You are going to miss a really good time, and opportunity to interact with your peers. I say we start a new movement: Bring Jose Huerta to WWRUG 2012 On Feb 2, 9:14 pm, Jose Huerta jose.hue...@sm2baleares.es wrote: It's not about having time, but about the cost of

Re: WWRUG12 - Prepare for the Call For Papers!

2012-02-02 Thread Elry
Hey Phil... If we present - do you waive the admission fee On Feb 2, 1:53 am, bullcreek.com bauti...@bullcreek.com wrote: Hi Listers, Just a heads up to let you all know that we will soon be putting out a call for papers for the WWRUG12 to be held this year in San Jose, California.  

Re: Data Visualization Field - Developer Tool

2012-02-01 Thread Elry
Hey Ven... Which documentation are you looking at? Chapter 10 of the BMC Integration Guide for 7.6.04 looks pretty good. On Jan 31, 5:53 pm, Ven computer...@yahoo.com wrote: Mid-tier is installed. Developer tool points to midtier's url. Running it from the remedy client gives the usual:

Re: Numera Acquisition

2012-01-31 Thread Elry
Wow... I agree - what an interesting deal that is... Now they own the small, medium and large product markets for ITSM style tools. On Jan 31, 9:52 am, Andrew C Goodall ago...@jcpenney.com wrote: Interesting acquisition - there sure is a lot of overlap with Remedy. I wonder how this will

Re: Exporting a full server def file using Dev Studio

2012-01-20 Thread Elry
I agree... With our larger custom applications - we have actually created multiple def files by object types (in some cases multiple form def files too). Then you would import one object type at a time (first forms - then workflow objects - then guides). This should work - you may have to

Re: WWRUG: WWRUG12 Registration and Conference Hotel Booking are Open, as is the web site

2012-01-17 Thread Elry
. - Maybe doesn't work from Canad EH...;-) On Jan 16, 12:46 pm, arslist arsl...@danielbloom.ca wrote: www.wwrug12.comseems fine -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry Sent: January 16

Re: Can RUG 12 survive this...

2012-01-17 Thread Elry
Don't worry - Canada is stepping in to fill this void: http://www.vachon.com/en/ Shipping will commence January 17, 2012. On Jan 11, 4:30 pm, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: End of an era? http://www.bbc.co.uk/news/business-16514426 Cheers Peter

Re: WWRUG: WWRUG12 Registration and Conference Hotel Booking are Open, as is the web site

2012-01-17 Thread Elry
Hey Dan... I should have noticed this before... The link re-directs to: http://www.google.com/www.wwrug12.com Typing in www.wwrug12.com works just fine. Thanks. On Jan 17, 8:40 am, Elry elryal...@gmail.com wrote: Hi Dan... I get this error

Re: WWRUG: WWRUG12 Registration and Conference Hotel Booking are Open, as is the web site

2012-01-16 Thread Elry
Hi Dan... Looks like this link might be down...??? On Jan 13, 5:15 pm, Daniel Bloom danielbl...@rogers.com wrote: On behalf of the Advisory Board for the World Wide Remedy Users Group (WWRUG), I am happy to announce that our upcoming conference: WWRUG12 - Sharing Tools, Technology and

Re: POLL: would you like the user tool back (7.6.04)

2012-01-04 Thread Elry
I think YES. The mid-tier is great for enterprise deployment, but there will always be a need for a power tool for power users to perform advanced queries, macros and reports. Unless we agree not to empower the Power Users and have them tell Developers what to add to the interface

Re: Mid-tier Pros and Cons of running mid-tier with or without IIS?

2012-01-04 Thread Elry
I agree John We now have 7.6.04 (and the ITSM suite) running in our Sandbox with Tomcat alone... So far we have no difficulties. On Jan 3, 2:58 pm, John Baker jba...@javasystemsolutions.com wrote: Hello, There are no good reasons to run IIS in 99% of cases. IIS is acting as a front

Re: Request for Comments

2011-11-04 Thread Elry
This interface discussion is interesting and all , but I do not think that the ITSM application will readily conform to this approach. I think we are forgetting that ITSM is meant to be ITIL compliant. For those who have worked on the process side of ITIL - I am certain that you will be aware of

Re: Request for Comments

2011-11-04 Thread Elry
be somewhat abstracted from the underlying forms, processes, and customizations. The interface contract should be generic and flexible enough to handle/anticipate customizations and schema changes (similar to xml). Elry,  I believe Abydos Designer already does most of what you were

Re: Request for Comments

2011-11-02 Thread Elry
Excellent Points... Now how do we do that - that is the million dollar question. They would probably have to rebuild the application from the ground up! I do a lot of RD in this space and we are working on a prototype with similar capabilities that would allow the client to do plug and play

Re: Complicated Table Loops

2011-11-01 Thread Elry
Hi Lisa. Table Looping can get a little wonky - when you try to walk them in a filter guide. I for one cannot think of a way to refresh a table field in a filter. At this point I am at a bit of loss trying to figure out what you are trying to accomplish - I have questions like: 1. Do you

Re: Job Washing DC area

2011-11-01 Thread Elry
Hey Tom.. The title threw me off - I said to myself - I think we are in tough economic times when IT guys have to go out and cleanup DC to put food on the table. On Oct 31, 8:02 pm, Tom Hamill tompham...@gmail.com wrote: Hi All, Acuity, named one of the 2011 Best Places to Work by Washington

Re: RRRChive

2011-10-04 Thread Elry
System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry Sent: 04 October 2011 01:33 To: arsl...@arslist.org Subject: RRRChive Hi Folks... We just started using the RRRChive utilitty to do a large migration. I was wondering if any of the power users - could provide

RRRChive

2011-10-03 Thread Elry
Hi Folks... We just started using the RRRChive utilitty to do a large migration. I was wondering if any of the power users - could provide examples of how to: 1) Create qualifications. 2) Pass parameters to the cfg file. Any help that could be provided - would be greatly appreciated. Thanks.

Re: Why ITIL is not standardize till now?

2011-09-29 Thread Elry
-Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Wednesday, September 28, 2011 2:16 PM To: arsl...@arslist.org Subject: Re: Why ITIL is not standardize till now? Hi Elry

Re: Where are the WWRUG11 document

2011-09-29 Thread Elry
Hey David.. Unfortunately, if you did not attend WWRUG - they are not available. They are available to WWRUG attendees. You would have to contact the WWRUG organizers and ask them if they can make the information available. On Sep 29, 10:45 am, David Durling durl...@uga.edu wrote: Does anyone

Re: Why ITIL is not standardize till now?

2011-09-28 Thread Elry
- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry Sent: Monday, September 26, 2011 12:45 AM To: arsl...@arslist.org Subject: Re: Why ITIL is not standardize till now? To further add to that - check the following links see if they help... 1

Re: Why ITIL is not standardize till now?

2011-09-25 Thread Elry
To further add to that - check the following links see if they help... 1) Pink Verify Standards http://www.pinkelephant.com/pinkverify/ 2) OGC Standards http://www.itil-officialsite.com/SoftwareScheme/ITILSoftwareScheme.aspx 3) BMC is gold level member of the OGC Standards.

Re: Where are the WWRUG11 document SOLVED

2011-09-25 Thread Elry
Thanks Misi... I don't think I would have found this unless - someone sent me a link. On Sep 23, 8:05 pm, Misi Mladoniczky m...@rrr.se wrote: Hi all WWRUG11 participants, I have attached an image, showing where to find all the WWRUG11 presentation PDFs from

News From WWRUG

2011-09-21 Thread Elry
Hi Folks... If you are a developer - you definitely have to check this out: http://www.corear.se/corear_products.html Create and ERD Control Field ID's. We got a peek at this thanks to Anders Wilhelm. ___ UNSUBSCRIBE

Re: Dymanic Text in Trim Text field

2011-08-17 Thread Elry
For those that are HTML savvy - try using a VIEW FIELD and using an active link to dynamically change the HTML. Here is a procedure for creating a dynamic text field using a View Field. I can't take credit for it - someone posted something about a scrolling marquee a couple of years ago - I just

Re: Enable trace (SQL and Filter logs) for single user

2011-08-17 Thread Elry
Has anyone tried setting this on the AR System User Preference form when a Preference server is setup. I am curious to see if the same permissions would be required under this scenario. If permissions is not an issue - then this would be a nice segway into administrator controlled logging for

Re: ODBC not returning the expected values from Incident form

2011-08-03 Thread Elry
ARODBC Can return odd things if there is no WHERE clause. Even if the WHERE clause returns all entries. On Aug 2, 8:42 am, Jonas Stumph stevnsvig jo...@stevnsvig.com wrote: Hi again, I'll try not to hit ctrl+enter again... sorry for the triple posts. I am still fiddling with this problem,

Re: ITSM ERD

2011-07-13 Thread Elry
Hi Gary... I don't think there is an ERD in the traditional sense for ITSM. The only way one could create an ERD would be to treat each form as a virtual table. With that being said - we created a type of ERD for ITSP4 (the predecessor for current ITSM Suite). That ERD was massive and time

Re: ODBC not returning the expected values from Incident form

2011-07-08 Thread Elry
Hey Jonas... ODBC Connections can sometimes return unusual results. Here are some quick points that might help: 1) Historically different versions of the ODBC Drivers have had problems returning data when there are not qualifications (where clause) even if the qualification returns all records.

Version 8.0

2011-07-06 Thread Elry
Hi Folks... I suppose there are other folks out there with questions about ARSystem Releases. Here are a couple of mine: 1) When will versions 7.5, 7.1, 7.0 be retired? 2) When is the next scheduled release? 3) Will the next release be version 8.0? Can anyone help with these Questions?

Re: Version 8.0

2011-07-06 Thread Elry
Gentlemen... Thank you. This helps a lot. On Jul 6, 10:36 am, LJ LongWing lj.longw...@gmail.com wrote: Elry, 7.0 is already retired earlier this year with the release of 7.67.1 is next to go with the next release...their policy has been for quite some tim R-2...current R is 7.6

Re: Question about NULL

2011-03-14 Thread Elry
Just a quick question Mark... Did you mean $NULL$ OR NULL. On Mar 14, 2:05 pm, Brittain, Mark mbritt...@navisite.com wrote: HI All, I have a table that uses the following query which searches for any open record that is not assigned to me. 'Status' Closed AND ('Assigned Person' != Mark

Re: Urgent please help! how to refresh table using filters

2011-03-14 Thread Elry
Sounds right to me - unless she is trying to use a dynamic qualification. If so - I don't think this will work on a server side table walk. On Mar 14, 1:25 pm, Thad Esser thad.es...@gmail.com wrote: Mary, I think Jason hit the nail on the head.  Just remember: Server Side Table Field +

Re: 'The End' of support for Remedy 6.3.

2011-03-08 Thread Elry
I agree John... I have been around since version 2.0 and I would have to say 6.3 was a good one. On Mar 8, 8:07 am, John Baker jba...@javasystemsolutions.com wrote: It's a shame as it was a good solid release. Good news, we still support SSO Plugin for AR System 6.3 and I believe others

Re: ARS 7.5 Flashboard Issue

2011-03-07 Thread Elry
Hey Kevin ... We have a similar setup. I did notice that we had problems displaying and refreshing the flashboards when we made them dynamic. I found I could make the problem go away by giving the flashboard default parameters that load when the form the loads. That way a default flashboard is

Re: Abydos Analyser Recommendation

2011-03-07 Thread Elry
Abydos Analyzer is the way to go... We have been using this product for over 2 years now. We have a custom solution. Once our developers know how to use Abydos - it is all the documentation they need to get going... On Mar 7, 11:22 am, Support supp...@arsmarts.com wrote: ** Hi Mark, Don't

ARERR 1900: No Applications in Application List

2010-11-15 Thread Elry
Hi Guys... I have seen several posts for this issue. We have a situation where a number of microsoft patches were applied to our servers over the weekend. We have a Development and a Staging environment that are all on VMWare, but our production environment are three tiered standalone servers.

Re: ARERR 1900: No Applications in Application List

2010-11-15 Thread Elry
Thanks Folks... I have two new things to check on now. On Nov 15, 4:04 pm, Murnane, Phil pmurn...@windwardits.com wrote: Elry: I've run into something similar where the links are displayed but don't work when clicked.  In our case it was a Windows security policy for IE that was the root

Re: Software Tool House Meta-Update

2010-10-21 Thread Elry
)) On Wed, Oct 20, 2010 at 5:05 PM, Elry elryal...@gmail.com wrote: Are you finding it useful for data ETL JOBS? We have custom applications that need movement of a lot of data based on record status.  Have you it in this capacity? On Oct 20, 4:21 pm, Jason Miller jason.mil...@gmail.com wrote

Software Tool House Meta-Update

2010-10-20 Thread Elry
Has anyone used this product or know the pricing/llicensing scheme? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Software Tool House Meta-Update

2010-10-20 Thread Elry
to license model and pricing. Jason On Wed, Oct 20, 2010 at 10:09 AM, Elry elryal...@gmail.com wrote: Has anyone used this product or know the pricing/llicensing scheme? ___ UNSUBSCRIBE or access ARSlist

Re: SQL Database Replication

2010-07-21 Thread Elry
Thanks Folks... There were a few issues to address witht the DBA, but once we were both on the same page - we got everything up and running. It was at least comforting to know that others had been successful at this endeavour; therefore, all that was needed was a little BST (Blood Sweat and

Re: SQL Database Replication

2010-07-21 Thread Elry
it in the ar.cfg File if this is after the restore. c) If you hard code any passwords - change it from the System Console to re-encrypt. I think these were key to getting the system up and operational. I hope this will help someone else in the future. On Jul 21, 2:39 pm, Elry elryal...@gmail.com wrote

Re: Preference Server in a Server Group (7.5)

2010-07-16 Thread Elry
William... We use the option: Use This Server In addition to that we created a AR Sysem User Preferecne entry in the Preference form for every User Profile. On the Preference Form there are a number of useful parameters that you can set for End Users that are logging into the system. i.e. 1)

SQL Database Replication

2010-07-15 Thread Elry
Hi Folks... I am going to ask this question again - because I have never seen a definitive answer. Here is what we have: 1) Independent SQL Database Tier (2005). 2) ARSystem Application Tier (7.5 Patch 2). 3) Mid-tier (7.5 Patch 2). Environments: 1) Sandbox 2) Development 3) Staging 4)

Re: SQL Database Replication

2010-07-15 Thread Elry
list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry Sent: Thursday, July 15, 2010 7:47 AM To: arsl...@arslist.org Subject: SQL Database Replication Hi Folks... I am going to ask this question again - because I have never seen a definitive answer. Here is what we have: 1

Re: Automate Report from Table

2010-07-15 Thread Elry
Hey Mark... I am assuming that you are doing the following with the macro: 1) Turn on macro recording. 2) Open the form in search mode. 3) Define a Query. 4) Select Menu:Tools/ Reporting 5) Select New Style 6) Select Fields and set parameters. 7) Preview the report. 8) Stop Recording and Name

Re: SQL Database Replication

2010-07-15 Thread Elry
familiar with this On Jul 15, 10:58 am, Guillaume Rheault guilla...@dcshq.com wrote: Elry, I believe option A is the best, because you will get all the data from production on your development and test environments. This is a huge plus. There are a few things that you would need to change

Re: Automate Report from Table

2010-07-15 Thread Elry
Scratch that... I think you are trying to right click on a table field to create a report and record it in a macro. I don't think that think this is supported. On Jul 15, 11:21 am, Elry elryal...@gmail.com wrote: Hey Mark... I am assuming that you are doing the following with the macro: 1

Re: SQL Database Replication

2010-07-15 Thread Elry
...@objectpath.com wrote: ** Elry: One thing to consider is that when you replicate from server A to server B, the replicated database may not be in an active state.   You may have to take it out of this state to actually start Remedy and have it connect to it...  have you tried this? Terry On Jul

Re: SQL Database Replication

2010-07-15 Thread Elry
- shoud we try starting it up with the ar.cfg adapted to look like the original? On Jul 15, 11:44 am, Joe DeSouza joe_rem...@yahoo.com wrote: Elry, One of the reasons answers differ and vary is the configuration. All depends on what applications you are using. Does the application have

Re: SQL Database Replication

2010-07-15 Thread Elry
a hitch. Right now - it looks like it is probably the differences with the ar.cfg that might be the issue. On Jul 15, 12:03 pm, LJ LongWing lj.longw...@gmail.com wrote: Elry, This is how we manage our refreshes of Dev/Test, I can let you know that for our custom application, that function works

Re: Automate Report from Table

2010-07-15 Thread Elry
it is expecting the report to be selected however the parameter is not in the book. Also the report would have to be on the server so all could use it. Thanks Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry Sent

Re: SQL Database Replication

2010-07-15 Thread Elry
(300 + fields) cannot be pulled up in the User Tool/ Dev Studio. 5) ARERR 556 Missing data in the SQL Database is littered throughout the arerror.log for forms and workflow. This begs the question: Has anyone out there had any such experience with 7.5 On Jul 15, 12:20 pm, Elry elryal

Re: SQL Database Replication

2010-07-15 Thread Elry
From: Elry elryal...@gmail.com To: arsl...@arslist.org Sent: Thu, July 15, 2010 11:50:26 AM Subject: Re: SQL Database Replication Thanks Joe... The application that we are using is not ITSM.  It is a custom application that we have built. All the developers were warned

Re: SQL Database Replication

2010-07-15 Thread Elry
guilla...@dcshq.com wrote: Hey Elry, One more thing that I forgot to mention to you, that is a new feature with ARS 7.5, I believe. As you may know, AR Server license keys are stored in the database, not in a file as it used be before. However, the new feature in ARS 7.5 is that you can

ARLABEL UTILITY AND ARTEXT UTILITY FOR 7.5

2010-06-03 Thread Elry
Hi Folks... I am looking for the artext/arlable utility for the 7.5 API. Tried using the 6.0 utility - it can export, but the import fails miserably. Can't seem to find it in the BMC Community. Maybe I am just not conducting my search properly. I would hate to have translate forms manually.

Re: ARLABEL UTILITY AND ARTEXT UTILITY FOR 7.5

2010-06-03 Thread Elry
Ok - looks like it was a silly question: Turns out that all the utilities are automatically installed in the same directory as the AR System server; therefore, if you have the product installed you have all the utilities. On Jun 3, 10:41 am, Elry elryal...@gmail.com wrote: Hi Folks... I am

Top Positions SSO Solution

2010-03-30 Thread Elry
Hi Guys... Got an email from a company called Top Positions. http://www.remedy-sso.com/ They are offering a SSO solution out of the box for Remedy products. Has anyone heard of them or tried their product??? ___

Re: Top Positions SSO Solution

2010-03-30 Thread Elry
in hearing other feedback. On Mar 30, 8:01 am, Elry elryal...@gmail.com wrote: Hi Guys... Got an email from a company called Top Positions. http://www.remedy-sso.com/ They are offering a SSO solution out of the box for Remedy products. Has anyone heard of them or tried their product

Re: Top Positions SSO Solution

2010-03-30 Thread Elry
Thanks for all the responses... Konrad - quick question: Seems like you are saying that by signing on through the WUT - there is a secure protocol that is followed when using java system's plugin. Are there any issues when trying to do SSO through the Mid-Tier? Not that I perceive this as an

Re: Top Positions SSO Solution

2010-03-30 Thread Elry
encryption over the wire. I believe with all that above, we are confidently happy with our product and so could many BMC representatives and partners alike. Elry, This is turning into a bit of an advert, and for that I apologise Dan/List, but you can find out more information

Re: Making sense of user.log

2010-02-03 Thread Elry
Hi Robert... I agree the login/logout lines can be confusing, I am not sure why there are multiple login/logout lines. Maybe one of the other listers can shed some light on this. Try the Optimizing and Troubleshooting Guide (page 64-65).

Re: Archive data to file - ARX

2010-02-03 Thread Elry
Hi Anand... I have built something like this for a client - it utilizes the runmacro utility that was suggested above. See Page 215-220 of the Integration Guide. You would do something like this: - 1) Either hard code or create CLI statement on

ARERR 1904 Invalid TLV Record

2009-12-11 Thread Elry
Hi Folks... Got the following error when trying to run a Crystal Report using the Open Window active link action: An error occurred while generating the Crystal report: 0x80043ae3 - Invalid TLV record. (ARERR 1904)

ARS Server Client Patch 3 Released

2009-10-19 Thread Elry
Hi Folks... We are scheduled to go live this Monday with ARS Server 7.5 Patch 2. Just wondering if anyone has tried Patch 3 yet? If you have tried Patch 3 - is it stable? ___ UNSUBSCRIBE or access ARSlist Archives at

Re: Crystal Reports: Passing Parameters

2009-09-19 Thread Elry
to execute. On Sep 17, 6:55 am, Elry elryal...@gmail.com wrote: Hi Rod... Thanks buddy. We will try using subreports. The only other technique I have read about is to create a table that stores the selected report number - then use a join to generate the desired results.  I was looking

Re: Crystal Reports: Passing Parameters

2009-09-17 Thread Elry
the report is trying to show from the results returned by its qualification. I hope this makes some sense to you. I'm assuming that you know about crystal subreports. If you don't it's worth learning about them as they are a very useful feature. Rod On 17/09/2009, Elry elryal...@gmail.com wrote

Crystal Reports: Passing Parameters

2009-09-16 Thread Elry
Hi Folks.. Environment: SQL Server 2005 Windows Server 2003 ARS 7.5.2 Crystal Reports XI Issue: How do you pass a a simple parameter like Request ID to a Crystal report to ensure that you can generate a fixed report from a Dialog form. Any ideas.

Re: generate custom reports(GUI mode) using BMC Remedy AR System

2009-07-21 Thread Elry
Hey Bud... Try looking at flashboards. Especially in version 7.5 (uses Adobe Flash Technology). On Jul 21, 3:39 am, RKVKRKVK krishn...@ilantus.com wrote: Hi, Can anyone tell me how to generate Custom Reports(GUI Mode) like HTML or any other format which is in GUI mode using BMC Remedy AR

Re: Push Fields creating loop

2009-07-15 Thread Elry
Hi Akos... That kind of push can easily loop on you... I would suggest doing one of the following: 1) Using LastId keyword to locate the ID (providing that this is the only creation initiated by this process). 2) Put a GUID on form A that gets pushed to form B. Then you can fire another filter

Re: DEF File Manipulator

2009-07-15 Thread Elry
I agree.. The migrator is great tool for def file manipulation. The only drawback is that the def files gets translated into migrator format; therefore, you would have to do a little manipulation to get it back to regular def file format. On Jul 15, 7:02 am, Jonas Stumph Stevnsvig

Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

2009-07-13 Thread Elry
Hi Folks ... Environment: Windows Server 2003 MSSQL Database 2005 BMC ARS 7.5.0 Patch 2 We are currently working with a number of forms in the Developer Studio. We have found that forms with 330 fields or more cannot be rendered properly in the Developer Studio after being modified. This

Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

2009-07-13 Thread Elry
Thanks Joe - let me give that a try. On Jul 13, 10:55 am, Joe DeSouza joe_rem...@yahoo.com wrote: Elry, Have you tried allocating more memory to java? Joe From: Elry elryal...@gmail.com To: arsl...@arslist.org Sent: Monday, July 13, 2009 7:51:53 AM

Re: Developer Studio 7.5 : Patch 2 - Large Forms Fail To Load

2009-07-13 Thread Elry
applications or services that aren't being used at the time of using the Dev studio may also be a good idea. JoeP From: Elry elryal...@gmail.com To: arsl...@arslist.org Sent: Monday, July 13, 2009 11:08:34 AM Subject: Re: Developer Studio 7.5 : Patch 2

Re: AR System 7.5 Silent Install issues

2009-07-06 Thread Elry
Hi Rick ... We are having issues with the 7.5 Silent Install. We did not have any issues with 7.1. I am hoping with the release of Patch 2 for 7.5 - that some of these issues will be addressed - the other alternative would be to push more clients toward the mid-tier. The future of the WUT

Progress Bar

2009-06-01 Thread Elry
Hi Folks... We have created a number of custom reconciliation jobs that migrate data from external Databases. These jobs can take anywhere from 1 minute to 10 minutes. We would like to create some sort of progress bar to indicate how much time is remaining. Has anyone tried to do this?

Re: ARS 7.5 Install Issue

2009-05-26 Thread Elry
Hi Guys... We did an upgrade recently in our development and staging environment much like what started this thread. We found that: 1) 7.5 had installations issues - that were dealt with by using patch 1. 2) Even when using patch 1 - we found that we had to do a clean uninstall before trying

Re: Fw: transaction for parent/child changes

2009-05-26 Thread Elry
I agree... We have had the same difficulty. In our situation we had a CMDB for which we needed rollback capability for updating CI/Child records. For each table field we built a transaction storage form that stored all the Child Record transactions until the Parent record was committed. Once

Re: Best way to organize the Dev studio

2009-05-22 Thread Elry
Well That is difficult to answer - it really is up to your own personal preference. Here is what I have done: 1) In my SOHO (home office) I have a very large monitor and it is easy to organize, but at work I do not. 2) At work I use two monitors of the same size. 3) At work I stretch the

Re: Best way to organize the Dev studio

2009-05-22 Thread Elry
windows that you can move to other monitors.  I can keep the main eclipse window for the form design and arrange everything else on another monitor. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry Sent: 22

Re: Need some feedback on AR Server in a multiple language environment?

2009-05-14 Thread Elry
Hey Chris I have been involved in a number of localization projects here in Canada - due to the fact that we are a bilingual culture - in theory anyway. The answer to your question is quite simple actually - It Depends Once you have the answer to these basic questions - I can tell you

Re: ARDBC LDAP Novell eDirectory ARS 7.5

2009-05-13 Thread Elry
-Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry Sent: Wednesday, May 13, 2009 9:32 AM To: arsl...@arslist.org Subject: Re: ARDBC LDAP Novell eDirectory ARS 7.5 We now have another unusual situation = ldaperr

Re: ITSM 7.5.1 install failure

2009-05-08 Thread Elry
Hey Seth You bet there are some problems with the Patch 1 installer - as well as the 7.50 installer on windows. We have had to use a number of un-installer and registry cleaner applications to get the install right. Check your Add/Remove programs to see what's there. We have seen problems

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