Re: Stop/Activate Escalations

: Action Request System discussion list(ARSList) [mailto:ars...@arslist.orgjavascript:] On Behalf Of Guillermo Alfredo Torres Barron Sent: Monday, September 10, 2012 1:06 PM To: ars...@arslist.orgjavascript: Subject: Stop/Activate Escalations Hi dear listers How I can stop/activate escalations via

Stop/Activate Escalations

Hi dear listers How I can stop/activate escalations via a command line or via API? We have AR Server 7.6.03, Solaris 10, Database Oracle 11g Thanks in advance Greetings Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es

Help with LDAP Configuration

Hi dear listers We need to have two LDAP servers configured in our production server, we can have users from both LDAP's, we did a test in our QA environment but receive Authentication Error with every user, so we had reverse the configuration. How can we configured this?? Thanks in advanced

Re: Somebody BMC Remedy on Linux

(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillermo Alfredo Torres Barron Sent: Wednesday, July 18, 2012 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: Somebody BMC Remedy on Linux Hi all We are planning mígrate from Solaris to Linux platform, we have Oracle 11g database, AR Server 7.6.03

Re: Somebody BMC Remedy on Linux

Alfredo Torres Barron Sent: Monday, July 16, 2012 12:03 PM To: arslist@ARSLIST.ORG Subject: Somebody BMC Remedy on Linux Hi All Somebody comments about BMC Remedy Action Request System on linux platform server pro cons? Please Thanks in advance Greetings from Mexico Este correo electronico es

Somebody BMC Remedy on Linux

Hi All Somebody comments about BMC Remedy Action Request System on linux platform server pro cons? Please Thanks in advance Greetings from Mexico Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona

Re: Help For Depurate ITSM Forms

your data files? Joe -Original Message- From: Guillermo Alfredo Torres Barron Sent: Monday, April 23, 2012 6:22 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Help For Depurate ITSM Forms Hi folks We have a problem with disc space of the database, so we

Re: Help For Depurate ITSM Forms

: Guillermo Alfredo Torres Barron Sent: Monday, April 23, 2012 6:22 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Help For Depurate ITSM Forms Hi folks We have a problem with disc space of the database, so we need delete registries and backup them but don't know

Help with depuration ITSM

Hi dear listers We need to depurate and back up Incident and Change Management modules of ITSM, but we don't know which forms must be depurate and back up, only we want to do this with principal forms not with foundation o configuration catalogs Is there any manual or document where we can know

Help For Depurate ITSM Forms

Hi dear listers We need to depurate and back up Incident and Change Management modules of ITSM, but we don't know which forms must be depurate and back up, only we want to do this with principal forms not with foundation o configuration catalogs Is there any manual or document where we can know

Re: Help For Depurate ITSM Forms

Message- From: Guillermo Alfredo Torres Barron Sent: Monday, April 23, 2012 5:52 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Help For Depurate ITSM Forms Hi dear listers We need to depurate and back up Incident and Change Management modules of ITSM, but we don't

Re: Can any one tell if BMC analytics 7.6.04 is compatible/supported with ITSM 7.6.03 or not?

Hi I have worked with a virtual machine with ITSM 7.5, SQL Server 2005, Windows 2003 Server and BMC Analytics 7.6.04 and analytics work very well Greetings from Mexico City De: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] En nombre de

Help with Approval Change Request

Hi dear listers!! We have the next situation, we need to authorize change request through mobile devices (Blackberry and Iphone principally), as many of our directors who approve CRQ's cannot be all the time on their PCs to enter the authorization console and approve the change, we know that

Re: Help with Approval Change Request

Thanks patchsk We have a Solaris server, the email engine MAPI configuration asked us a Profile Name, What data put in that field? Greetings De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] En nombre de patchsk Enviado el: Lunes, 03 de Octubre de 2011 03:14 p.m.

Re: Problem with JAVA API --- RESOLVED

) { ARExceptionHandler(e, Problem); } } -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillermo Alfredo Torres Barron Sent: Thursday, June 16, 2011 5:40 PM To: arsl

Problem with JAVA API

Hi dear listers I try to modify a ticket from java api program, the program will modify some fields in determinate registry with a entry-id proportionate for the user, and not all fields will be modified at the same time, but I run my class appear the next error # ./ejecutar APImod 002

Problem with JAVA API

Hi dear listers I try to modify a ticket from java api program, the program will modify some fields in determinate registry with a entry-id proportionate for the user, and not all fields will be modified at the same time, but I run my class appear the next error # ./ejecutar APImod 002

Problem with web service

Hi dear listers I am using a web service to send data to oracle database, I use a filter set field action with web service option, the problem is that this web service is unavailable appear that the set field try put in field id 8 a NULL value, causing a error messages like this: Failure

Re: Problem with web service

) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillermo Alfredo Torres Barron Sent: Wednesday, June 01, 2011 11:48 AM To: arslist@ARSLIST.ORG Subject: Problem with web service Hi dear listers I am using a web service to send data to oracle database, I use a filter set field action with web service option

Create Task with a Push Field

Hi dear listers I need to create a Task for a Incident using a Push Field. Can I do Push Field directly to TMS:Task or is there a form like HPD:IncidentInterface_Create to create a Task?? I have AR Server 7.6.03 and ITSM 7.6.03 Thanks in advance Greetings from Mexico City

Create Task with a Push Field

H dear listers I need to create a Task for a Incident using a Push Field. Can I do Push Field directly to TMS:Task or is there a form like HPD:IncidentInterface_Create to create a Task?? I have AR Server 7.6.03 and ITSM 7.6.03 Thanks in advance Greetings from Mexico City

Migrate Foundation

H dear listers We need to migrate foundation data from production server to quality server, in your experience, what is the best way to migrate foundation data from a server to other? The architecture is the next for both servers: Oracle 11g Database Solaris 10 AR Server 7.6.03 ITSM 7.6.03

Re: Help with atrium web services

Of Guillermo Alfredo Torres Barron Sent: 26 September 2010 21:24 To: arslist@ARSLIST.ORG Subject: Help with atrium web services Hi dear listers During the execution of the BMC Atrium Web Services´s installer after the specification of the data base server and after entering the username and password system

Help with atrium web services

Hi dear listers During the execution of the BMC Atrium Web Services´s installer after the specification of the data base server and after entering the username and password system displays the following message: Listener refused the connection with the following error:ORA-12505, TNS:listener

Mask information

Hi dear lister In our organization we have some users that need to capture privileged information, p.e. id cards, therefore we need mask this information in the character or diary fields, how can we do it? For example, the user capture id card but when search and display ticket the id card apper

Help with People interface

Hi dear listers We need to development a interface between human resources database and ITSM 7.6, with People form, for update staff of our organization, we want to do with web services and java The questions are: - Do we need update others forms apart from People?, Which? - Other

Re: Problem with JAVA API

2010/3/18 Guillermo Alfredo Torres Barron guillermo.torres.bar...@banorte.com: Hi dear listers I try to do a java program with java api 7.1, the program compile without errors but run it appear the next ERROR (91): RPC call failed; ONC/RPC call timed out I send you a extract of the program

Problem with JAVA API

Hi dear listers I try to do a java program with java api 7.1, the program compile without errors but run it appear the next ERROR (91): RPC call failed; ONC/RPC call timed out I send you a extract of the program import com.bmc.arsys.api.*; import java.io.*; import java.lang.*; import

Help with runmacro.exe

Hi listers I try to execute a rummacro command for export CSV file, I have a report definition with the data I need, how can I execute runmacro command with the report definition? Thanks Regards ... Este

Re: Problem with BMC Analytics

directories.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Guillermo Alfredo Torres Barron Sent: Sunday, January 24, 2010 7:45 PM To: arslist@ARSLIST.ORG Subject: Problem with BMC Analytics Hi dear listers I

Problem with BMC Analytics

Hi dear listers I have installed BMC Analytics in a Windows 2003 Advanced Server, but when I try to open a report appear the next message HTTP Status 404 - /AnalyticalReporting/WebiView.do type Status report message /AnalyticalReporting/WebiView.do

Problem with double quote

Hi listers How to replace double quote with replace function? I have a filter and I want to replace any double quote. It could be possible to warning with an active link but the flow of the ticket is an automatic interface no human front desk. Thanks in advance Greetings

Help with BSM Dashboards

Hi dear listers I need to use a POD call Composite metrics from BMC BSM Dashboards, but I have used very much querys and this pod does not draw anything =(, I want to know if anybody call me how I can use this pod or if shared me an example. I want to do is show a percentage of availability of an

Help with ARERR 311

Hi dear listers I need to add Status Reason field (from the HPD:Help Desk form) in the Overview Console, in the forms SHR:ARDBC_OverviewConsoleTemplate and SHR:ARDBC_OverviewConsole this field is ConsolidatedStatusReason, and then I add this field on the table of the Overview Console, this work

Help with Table Field in Web

Hi dear listers I need the next: We have a table field in an application that it's open in web (internet explorer or Firefox), we want that a column of this table field appear a like a link bold, underline and color purple, and if user click over this link open a record with the information How we

Help with Table Field in Web

Hi dear listers if i make a querie by a character field against a remedy form to know all the matches the system respond with a windows pop=up with the matches found it Now how can i do a column from this win pop up like a internet link bold, underline and purpple color is it possible for the

Re: RPC in Java API

that there isn't a constructor for ARServerUser that would take an RPC number as an argument. --Tim From: Guillermo Alfredo Torres Barron guillermo.torres.bar...@banorte.com To: arslist@ARSLIST.ORG Sent: Wednesday, April 8, 2009 1:18:35 PM Subject: Re: [ARSLIST] RPC

RPC in Java API

Hi dear listers We have a java api program, we want that this program connects to ar server for a private RPC, but we don't know how we can set the rpc in the java api =(, we don't find some clear information on the documentation java api Any idea? Thanks in advance Greetings from Mexico City

Re: RPC in Java API

) { e.getMessage(); e.printStackTrace(); } return(lcl_RC); } HTH - Robert Molenda On Wed, Apr 8, 2009 at 10:17 AM, Guillermo Alfredo Torres Barron guillermo.torres.bar...@banorte.com wrote: Hi dear listers We have a java api program, we want that this program

Problem with IBR Integration for BMC Remedy Service Desk 7.1.00

Hi dear listers We are trying to install IBR Integration Module for BMC Remedy Service Desk 7.1.00, (IBR Integration is a BMC Impact Manager's module) after installation re-start arsystem services but appear this error message /usr/ar/app/bin/arplugin: error while loading shared libraries:

Remedy Deve3loper Studio 7.5???

Hi fellows How do you see the new remedy developer studio 7.5?, why to many clicks to make a system? before it was so very fast; rihgt now is nasty... Thanks in advance Greetings from Mexico ... Este correo

JSP and ARS

Hi dear listers We have a next Project, we need obtain information via JSP from our AR Server by AR System ODBC drivers, anybody have an example that you can provide me?, when try execute a query to a remedy form appear the next error java.sql.SQLException: The result set type is not supported.

Problem create Incidents from SRM 2.1

Hi Everybody I'm newbie in SRM, I try to submit incident from SRM, I configured the next - Incident Template - AOT - Process in SRM using AOT created before - SRD using the previous process, this SRD I have it in status Deployed However when I create a service request using the previous SRD the

Re: Problem create Incidents from SRM 2.1

- Original Message From: Guillermo Alfredo Torres Barron [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, October 7, 2008 7:52:03 PM Subject: Problem create Incidents from SRM 2.1 Hi Everybody I'm newbie in SRM, I try to submit incident from SRM, I configured the next - Incident

How to clean Diary Field

Hi dear listers I need set to $NULL$ a Diary Field after that modify the record, I try with a Set Field in a filter but appear a error that say: Error with one of the field/assignments in the set filter/active link/escalation definition : FIELD (ARERR 168). Diary field cannot be set to a NULL

Problem with Incident Management

H dear listers I have installed Service Desk 7.0.03, in the Flow Process appear the option Siguiente Fase (Next Stage) in last position when normally appear first, how do I order those options? The locale It's in es_MX Architecture: Windows 2003 Server BMC Datastore Oracle AR Server 7.1 and ITSM

Reset id on HPD:Help Desk

Hi dear listers I need reset incident id on form HPD:Help Desk, I try reset entry-id on table arschema for HPD:Help Desk and Ticket Num Generator after that reset remedy services, but not work, appear the next id of the last request+1 =( Any idea? We have: Windows 2003 Advance Server BMC

Run Process more than 255 characters

Hi dear listers I want to run process in a filter, when the fully expanded command line exceed 255 characters don't obtain the hope result, but the command line is less 255 I receive the result in my application, in both cases there isn't any error in log files I need send more information in the

Re: Run Process more than 255 characters

255, I'm not sure what you can do without a bunch more information about what the process is and what it does. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillermo Alfredo Torres Barron Sent: Monday, August 11, 2008 4:23

Re: Run Process more than 255 characters

Hi Hugo Yes, I Transfer the data to my run process, this is the command cmd.exe /C c:\perl\proy\desarrollo\candy.pl -t $Proy-e-A$ -f $Proy-e-R$ -n Name -s $TaskName$ -a $AIS-FormatoFI$ -r $TaskName$ -l $Location Company$ -u $InstanceId$ The perl command send a meeting to user Thanks

Configuring notifications for tasks

Hi dear listers We have a BMC ITSM 7 suite (Incident, Problem and Change Management), we want to send notifications when a task set a status Pending for example, with a special text and a some particular users I want to know if is possible configuring this in the foundation, or It's necessary

Iframe in email template

Hi dear listers We have a email template with a iframe instruction, this template is used in a Notify action on a filter, we receive the email but only appear a blank space in the zone where should be the content of the iframe, anybody know why don't appear the content of the iframe? The source

LIKE Operator

Hi dear lister I want to use this qualification in an active link condition (Run If) 'Diary Field' LIKE %[']% OR 'Diary Field' LIKE %[|]% OR 'Diary Field' LIKE %[]% Can I have problem with this qualification on the performance of my remedy server?, in others words, this qualification will full

Re: LIKE Operator

] On Behalf Of Axton Sent: January 11, 2008 1:00 PM To: arslist@ARSLIST.ORG Subject: Re: LIKE Operator ** Same thing, a query to the db is a query to the db. Axton On Jan 11, 2008 12:47 PM, Guillermo Alfredo Torres Barron [EMAIL PROTECTED] wrote: Hi dear lister I want to use this qualification

Re: Help with PROCESS --- RESOLVED

Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillermo Alfredo Torres Barron Sent: Friday, 9 November 2007 11:02 AM To: arslist@ARSLIST.ORG Subject: Help with PROCESS Importance: High Hi dear listers I am a newbie in use of PROCESS in set

Help with PROCESS

Hi dear listers I am a newbie in use of PROCESS in set fields actions, I want to assign value from process result that execute on the client machine, I am test with a in C code, the source code is: #include stdio.h #include conio.h int main() { int num=8; printf('%d',num);

Date format in email notifications

Hi Dear listers We have a email notifications with some date/time fields, when the user receive the email date appear with the format MM/DD/, but in Mexico use the format DD/MM/, where can I configure in our ar server for date format appear how DD/MM/YYY in the emails notifications? We

Help with SHR:ARDBC_OverviewConsole and SHR:ARDBC_OverviewTemplate

Hi dear listers I need some modifications on SHR:ARDBC_OverviewConsole and SHR:ARDBC_OverviewTemplate forms, but I don't find documentation about the functionality for this forms, anybody you know where can I find documentation about SHR:ARDBC_OverviewConsole and SHR:ARDBC_OverviewTemplate forms?

Escalation without escalation

Hi dear listers Is it possible implement a escalation without use a escalation object?, If yes how can I do it? I have ARS Server 6.3, Oracle Database and Solaris Thanks in advance __ Atentamente Guillermo Alfredo Torres Barrón Proyectos ARS Remedy Grupo

Warning 69

Hi dear listers Some times when I save a form in my remedy Administrator appear this warning Creation of one of the SQL views for the form failed within the SQL database. Operation was completed successfully, but the SQL view is not in place. This happen with some forms, not at all, and I have

Vendor form example

Hi Listers Does anybody have a example of a Vendor form that can give me? Thanks in advance ARS Server 7.0 Oracle 10g Windows 2003 Server __ Atentamente Guillermo Alfredo Torres Barrón Proyectos ARS Remedy Grupo Financiero Banorte Calzada de Tlalpan #2980,

Warning 69

Hi dear listers Some times when I save a form in my remedy Administrator appear this warning Creation of one of the SQL views for the form failed within the SQL database. Operation was completed successfully, but the SQL view is not in place. This happen with some forms, not at all, and I have

Re: ARDBC plug-in

for: ARDBC Plug-In Loaded: ARSYS.ARDBC.LDAP version 3 Axton Grams On 5/12/07, Guillermo Alfredo Torres Barron [EMAIL PROTECTED] wrote: Hi listers. Can you tell me how I can know if in my Windows Server has installed the ARDBC plug-in?, and too in case of It have not it, Can you tell me like

Help me please

Hi dear Listers! I have the next situation: for the management of the Status of the registers in the form HPD:Help Desk, I am added a new option in the field ConsolidatedStatus of the form SHR:ARDBC_OverviewConsole for then modify this option created in a map existing of the form

ARDBC plug-in

Hi listers. Can you tell me how I can know if in my Windows Server has installed the ARDBC plug-in?, and too in case of It have not it, Can you tell me like this plug-in is installed in the Windows Server for the Remedy Server 7.0? Thanks in advance Remedy ITSM 7.0 Windows 2003 Oracle 10g

Help with SHR:ARDBC_OverviewConsole

Hi dear listers We need modify the vendor form SHR:ARDBC_OverviewConsole The registers that comes of the form TMS:Task the status must change Assigned for Asignado but to do this affect to the HPD:Help Desk's registers puts them for the same Asignado status when in this form the status is

Re: Help with SHR:ARDBC_OverviewConsole

Thanks Roger, but I don't find the ARDBC:FieldMapping form in my system, how can i find it?? My system is AR Server 7.0 Remedy Service Management IT 7.0 OS: Linux Database: Oracle 10g Thanks and regards De: Action Request System discussion

Re: Help with SHR:ARDBC_OverviewConsole

Hi Chris I have searched in the white papers on the BMC Support Web Site but I don't find it What's the name of that white paper? Thanks and greetings De: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] En nombre de Chris

Help with Diary Field

Hi dear listers Exist a function or store procedure to read a diary filed directly from ODBC? Thanks in advance Greetings from Mexico __ Atentamente Guillermo Alfredo Torres Barrón Proyectos ARS Remedy Grupo Financiero Banorte Calzada de Tlalpan

Help with Windows Vista

Hi dear Listers We need install ar system user tool 6.3 in a machine with OS Windows Vista, Are Is supported this version in Windows Vista? Thanks and regards __ Atentamente Guillermo Alfredo Torres Barrón Proyectos ARS Remedy Grupo Financiero Banorte

Mkefile in linux

Hi dear listers I need examples of Makefile on gcc linux compiler, please send me Thanks in advance Greetings __ Atentamente Guillermo Alfredo Torres Barrón Proyectos ARS Remedy Grupo Financiero Banorte Calzada de Tlalpan #2980, Col. Ejidos de Santa Ursula

Email in AR Server 4.0

Hi dear listers I have a client with a AR Server 4.0 on a Windows 2000 server and SQL Server, Where I can find manuals for AR Server 4.0?, in bmc.com don't' find them =(. Other question, How can I sending emails notifications on AR Server 4.0?, In ARS 5.1.2 we have the email engine, but I don't

Re: QUESTION: MENU - NOT LIKE

** I use this qualification $GROUPS$ LIKE %Administrator% Work good ;) A question, somebady I said me that if I can use LIKE in a Run if quealification I do a FULL SCAN over database, It is true? Thanks in advance De: Action Request System discussion list(ARSList)

Help wth sending data to external CGI from remedy form

Hi dear listers I have the next problem, I need to send messages to movil phone from my remedy application, from a web application I execute the next command for sending the message http://smsweb.iusacell.com.mx/smsweb/msg.cgi?min=$pin$msg=$MSG$ How can I execute this from a filter in my remedy

Re: Help wth sending data to external CGI from remedy form

Pick two. On 10/4/06, Guillermo Alfredo Torres Barron [EMAIL PROTECTED] wrote: Hi dear listers I have the next problem, I need to send messages to movil phone from my remedy application, from a web application I execute the next command for sending the message http://smsweb.iusacell.com.mx

Re: help With API

product line. James Mckenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillermo Alfredo Torres Barron Sent: Thursday, July 06, 2006 10:48 AM To: arslist@ARSLIST.ORG Subject: help With API Importance: High H