Hi,
I am trying export an audit form from Server A to Server B.
When I import the audit form on server B, I get an error.
Am I supposed to enable/or disable something first before exporting from
ServerA?
If so, I did not see options to do this.
Thanks LJ. How do you know which form the audit log is made from? I do not
see another form with a similar name in the objects list.
From: tekkyto...@aol.com
To: ARSLIST@ARSLIST.ORG
Sent: 8/7/2015 12:28:34 P.M. Eastern Daylight Time
Subj: Audit Form
LJ, Unfortunately on this system I do not have access to ARInside, and I go
through multiple tunnels to get to the Client info. I do have access to
even run ARInside.
From: tekkyto...@aol.com
To: ARSLIST@ARSLIST.ORG
Sent: 8/7/2015 12:28:34 P.M.
Hi,
We are trying to configure the DDMT - and having trouble with the syntax
for the config files. We were able to see differences, but not migrate
successfully.
We just want to migrate People data from one server to the next. We
checked the RRRChive web page which shows this works
Hi,
I added some custom fields via an overlay to Base Element. For some
reason, I am unable to delete the overlay and remove the fields. Does anyone
know why?
___
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***
We were having technical issues with the CMDB so we did not use the Class
Manager. In Best Practice mode, we added character fields to the
BaseElement temporarily, and now we are getting errors that the field are
referencing
Computer System.
**
I'm 99% sure that you are not
Hi,
We have a new ITSM 8.1.2 environment. When I import custom forms from
7.0.3 into 8.1.2, I receive a SQL error: ORA 04063, and view ARADMIN.T1232 is
missing.
Does anyone know what causes this error.
___
Hi,
I worked with web services years ago. I forgot one important piece
what do I need to know from the other provider in order to consume their web
service?
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Hi,
Our company is upgrading from 7.0.3 ITSM/AR System 7.5 to 8.1.2.
We are trying to figure out if we should do:
a) implement new 8.1.2 install on a separate server, and bring selected
customizations over (after we modify them via Dev Studio) OR
b) upgrade in place the AR System and ITSM
Site needs to have
Alexandria. Create workflow against your Staging form to modify Office =
Alex to Site=Alexandria prior to pushing the data.
Thank you,
Sandra
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P
Hi,
We have some bad data in AD. Our team plans to disconnect the location
information that we are receiving from AD, and upload new location
information into Remedy from a spreadsheet. From that point location updates
will be
done manually, but authentication will still continue between
Hi,
We are trying to fix our sites in Remedy. As an example, 1 site is
spelled 5 different ways. In DMT, I changed the first site name to the new
value. Now I want to change the other 4 site names to the same value. I get
an
error that displays Tthis site already exists. Yes, but I
Hi,
Environment: 8.1 x Oracle 11 R2. We are trying to integrate AD with
Remedy to update our people profiles. Our challenge is that the data in AD is
messed up. Approximately how long does it take to typically integrate AD
and Remedy (when there are data problems)? (from the concept
Hi,
We are upgrading to 8.1.2 with the new install approach. I have workflow
in AIE on the old Remedy 7.0 system. We installed the CMDB 8.1.2 and I am
wondering if a) we should just rebuild everything in the new AI or b) Do
should we install AIE also and migrate the workflow over? (as
Hi,
We are on 8.1, in Incident Management, suddenly the Assignee menu is not
working on Mid Tier only. I flushed the cache. We can select the Support
Group / Assignee on the Client and it works. Has anyone seen this before or
have any ideas as to what is causing this?
Hi All,
A colleague of mine is looking for part-time Remedy Support remotely.
Requirements:
- at least 5 years of Remedy experience (AR System 8.x, ITSM, SRM or SLM)
- strong advanced knowledge of Remedy's workflow (Active links, Active
Link guides, Filters, Forms, etc... via Dev
Hi,
Is there a way in AR System to convert a form from a regular form to a
vendor form without creating the form again?
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Where the Answers Are, and have
Hi,
It's been a while since I've done this so memory escapes me. I want to
enter a task number in a field on a display only form, and pull up the
specific task from Form A and put this on List Table B on the display form.
I have a set fields action to search the task Table A, however
Hi,
We have a requirement to create SRDs.
The info that I received from our team::
- New service Tier 1, Tier 2, Tier 3 Category
- The name of the Service requested
- The support group details
- A Work order needs to be created.
Is there any info missing that I need to create the SRD?
Hi,
We have been experiencing latency, and other errors on our Remedy
Production Server. In QA, we received an RPC error.
Total memory = 24 G
Cache memory = 4 G
Buffer = 6 G
Swap = 8 G
Free memory = 150 mb.
Our Lead, who has some Linux, and no Remedy Development - advised us to
ignore
Hi,
We have been experiencing latency and other errors on our Remedy
Production Server.
Total memory = 24 G
Cache memory = 4 G
Buffer = 6 G
Swap = 8 G
Free memory = 150 mb.
Our Lead, who has some Linux, and no Remedy Development - told us to ignore
the 150 mb, because with Linux, as long
.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt
Sent: Tuesday, March 25, 2014 12:40 PM
To: _arslist@ARSLIST.ORG_ (mailto:arslist@ARSLIST.ORG)
Subject: Integration SCCM
Hi,
I am trying to bring data from SCCM into the CMDB. Would it be better to
use AIE, or a script, write a program to bring the computer system, software,
processor, Network devices, etc...into the CMDB. I do not want to use
any third party tools like the Seamless Connector, so I was
Hi,
Who can we speak with at BMC on a Sr. Management Level about problems we
are experiencing with Remedy On Demand Support? The support we are getting
is horrific - a real nightmare. At this point, our company does not plan
to renew with BMC - specifically because of Remedy On Demand
.
-Original Message-
From: Koyb P. Liabt _Tekkytommy@AOL.COM_ (mailto:tekkyto...@aol.com)
To: arslist _arslist@ARSLIST.ORG_ (mailto:arslist@ARSLIST.ORG)
Sent: Fri, Nov 22, 2013 1:13 pm
Subject: BMC Support
**
Hi,
Who can we speak with at BMC on a Sr. Management Level about problems
Hi,
Does anyone have experience with having a firewall between the AR Server
and the database? What are your thoughts with this architecture? Do
businesses set up Remedy with a firewall between the AR Server and the
database.
Our company says it's for security purposes. We are having
person. Don’t
you get periodic visits from them or have access to the regional tech
person?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt
Sent: Friday, October 18, 2013 5:56 PM
To: _arslist@ARSLIST.ORG_ (mailto:arslist
Hi,
We have a serious issue. Our company has strictly mandated that no
customizations be made to our ITSM system - unless BMC does it via a Hotfix.
Management states that BMC informed them not to customize. (I believe
it's more than an issue related to upgrades - not sure what all was
the direction of the product and
what you should/shouldn't do.
Worst case scenario, hit the job market. Sounds like a crappy environment
to work in. There are plenty of great opportunities out there. I believe
Unisys is hiring.
Hope this helps.
On Fri, Oct 18, 2013 at 9:32 AM, Koyb P. Liabt
?
Feels like a Friday type thread, only a Dilbert version of it.
Dan
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt
Sent: October 18, 2013 11:06 AM
To: _arslist@ARSLIST.ORG_ (mailto:arslist@ARSLIST.ORG)
Subject: Re: Customization
Hi,
Is there a way in the CMDB that if an asset fails normalization - to not
load these specific CI data into the CMDB? We want to filter bad data.
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Hi,
Are there any tools to measure the performance of the ITSM workflow, and
possibly the server? We are having major performance issues and hoping to
get some metrics to see where the bottlenecks are. Hopefully there are free
tools also.
] On Behalf Of Koyb P. Liabt
Sent: Wednesday, August 21, 2013 6:13 PM
To: _arslist@ARSLIST.ORG_ (mailto:arslist@ARSLIST.ORG)
Subject: Escalation
Hi,
I do not want an escalation to run. I disabled the escalation via the Dev
Studio and restarted the AR System services. I did not go
Hi,
We have data that is discovered from ADDM and loaded into the CMDB (7.6.4)
that is very inconsistent. For example the CTIs are:
Hardware
Processing Unit
Server
vs.
Hardware
Processing unit (lower case)
Server
This happens with a lot of the CTIs from ADDM. We do not want the data
Hi,
I do not want an escalation to run. I disabled the escalation via the Dev
Studio and restarted the AR System services. I did not go into ar.cfg and
set Disable Escalations to True. Is there another way to stop the
escalation from running?
Hi,
Is there a free utility that we can use to compare differences between the
OOB workflow and what we have on our system. We are planning an upgrade to
8.1 and we are trying to figure out the changes that have been made to our
environment.
Before I used ardiff. Not sure what happened
Hi,
One of our users, made the decision that she does not want to see LAN
endpoints in her practice service model that she is building so a filter is set
from ADDM blocking all LAN Endpoints. There is a way to filter LAN
endpoints from the model without shutting discovery of all LAN
with ease. We
filter numerous CI types and some host attributes as well.
.: Mike T :.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt
Sent: Wednesday, July 10, 2013 9:50 AM
To: _arslist@ARSLIST.ORG_ (mailto:arslist@ARSLIST.ORG
Hi All,
For performance reasons, our Manager is talking about removing all the NIC
device CIs info from the CMDB because there are 130,000 NIC CIs that we
loaded into the CMDB from another repository. The NIC info we are
discovering includes attributes such as: Default Gateway, DHCP
Hi,
I explained that the NIC is connected to the computer, the switch, the
network router perhaps, the T1, the LAN segments, etc... allowing us to assess
the impact for an outage, upgrade, etc... This did not seem to matter. I
need to be able to communicate the value in user-friendly
Hi,
This is a problem for us.
What could have wiped out the AST:AssetPeople records? (outside of some
manually going into the table and wiping it).
The records were there before. We need this info for the used by
relationship. We cannot associate the CIs with the people without this
Message-
From: Koyb P. Liabt _Tekkytommy@AOL.COM_ (mailto:tekkyto...@aol.com)
To: arslist _arslist@ARSLIST.ORG_ (mailto:arslist@ARSLIST.ORG)
Sent: Mon, Jan 28, 2013 10:02 am
Subject: AST:AssetPeople
**
Hi,
This is a problem for us.
What could have wiped out the AST:AssetPeople
this through
workflow by merging data from other tables?
We would need the instance id - reconciliation id, person info, ci, etc..
**
What do you have to be able to rebuild this such as a spreadsheet with the
Computer name and the User Login?
-Original Message-
From: Koyb P. Liabt
Hi,
Entries from AST:AssetPeople are missing.
Do we have to reload spreadsheets?
Or is there a way through workflow to get this data populated?
Is there a way to automatically load this?
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Please reply if interested. Job starts 1/7/13 in northern NJ. C2C, W2,
1099
* Knowledge of Remedy v8
* Extensive Knowledge of SRM model.
* Ability to create forms.
* Import data/Create web-services to push data to other systems (CA
Clarity), pull data from
Hi,
Sr. Remedy Developer with over 12 years of experience. Looking for a
remote job. Please contact me directly if you know of any projects at this
time.
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***
Hi,
Will using cmdbdiag resolve this error message below?
I have a ARERR [120039] - operation violates the cardinality constraint
of
the relationship.
How do I resolve the error message?
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Hi,
CMDB 7.6.4
The utility cmdbdiag - why is this utility used?
Is this cmdbdiag utility used to clean cardinality constraint violations?
I have a ARERR [120039] - operation violates the cardinality constraint of
the relationship.
What value does this cmdbdiag tool provide? - for example,
Hi Everyone,
Have reconciliation jobs stuck in the queue and CMDB is not acting right.
What is the correct procedure to restart the CMDB running on Linux?
Thanks,
TekkyTommy
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Hi:
For multi-tenancy - if I have two separate companies
Company Enterprise J
Company Enterprise B
Can I have the same support group names when I configure multi-tenancy for
both Company A and Company B?
Are there any problems with naming the Company and the Support Organization
the
Hi Everyone,
What is the best way to convert a single tenancy ITSM installation to a
multi-tenancy installation?
Does it make sense to export the data out of the system into spreadsheets make
our changes '
and then use the ITSM Data Management tool to import / validate the changed
data?
The following feature(s) were detected to be of higher versions.
- BMC Atrium CMDB 7.6.4.010
- Feature DSL 7.6.4.010
- Atrium Impact Simulator Engine 7.6.04.01
After this message the install screen does not allow me to press the NEXT
button.
It does not go further.
Any idea why the AIE install stops. I executed the atriumcore installer.
The installer tries to verify the pre-existing workflow, then stops. I
want to only install AIE.
The install log files reads:
(Jun 11 2012 04:35:04.057 PM
Hi,
Is this the correct file (Atrium7604.Linux.tar.gz) to use to install AIE on a
Linux server. If not what is the correct file?
TeKkyTommy
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Hi,
I was attempting to re-install AIE using the AtriumCore setup program and got
the following error message.
Does anybody know what this means?
TekkyTommy
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Hi,
AIE was uninstalled by mistake on linux AR server with service pack 3
installed. What is needed / how do you re-install AIE?
Thanks,
TekkyTommy
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Hi,
It has been a long time, and I forgot how to start/stop the Mid Tier
services.
Do I start / stop the services in the configuration tool ? or by selecting
the Apache Tomcat service and stopping it?
I looked in the Mid Tier guide and it was showing me how to manually stop
the
Hi all,
How do we remove all of the CI's except business services/service
offerings? Is this just a matter of wiping the dataset and excluding Tier 1 =
Business Service a qualification?
How do we remove all entries except the Product Catalog services/service
offerings?
Hi,
We have 2 instances of AIE data exchanges. One of the instances points to
QA, and the other instance points to DEV. We want both instances to point
to DEV. I have never done this before. Is this difficult to modify? I
looked at the instances in AIE, and I am sorting thru this
Hi,
AR system 7.6.4
Using the client, the results list for a table is restricted to 15,000
records. Where can I find this configuration setting so that I can change it?
In the user tool, I used to go to the Tools / Options / and then the
Behavior tab, however this configuration for
Hi,
In the CMDB, the Client requested that there be a dataset for each of the
support users. Approximately 50 to 60 datasets. I normally build the
datasets based on the business need to manage the data. I do not create a
sandbox for each support user. Can this become an issue later? If
Hi,
Is there a way to stop overlays from triggering in our Change Management
system during a request of one particular service (i.e. Facilities) without
affecting other parts of the CM application?
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When I try to install Midtier on windows 7 I get an (Invalid Tomcat
installation folder) error.
The AR Server is installed and functioning.
I have tried to reinstall.
I have moved the ARSystemInstalledConfiguration.xml file.
I have tried with and without Apache Tomcat installed.
Is there
Hi,
Does anyone have ARS 7.6.4 with Midtier running on Windows 7?
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| Southern Union
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt
Sent: Wednesday, August 31, 2011 3:58 PM
To: arslist@ARSLIST.ORG
Subject: Windows 7 and ARS 7.6.4.
**
Hi,
Does anyone have ARS 7.6.4 with Midtier running on Windows
We are passing data from an External System to generate a work order and a
task..
We are using WSDL. What is the name of the out-of- the- box staging form that
is used to pass this data?
I was told there is an out of the box staging form. Is this correct?
Does anyone have a recommendation
Hi,
Can we have SLA’s attached to a particular requestable service
Will the Global or Assignment group SLA”s over ride service SLA.
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Hi,
On the Task tab in Change Management - Is there a reason the scroll bar is
not displayed under the Tasks table, but the scroll par is displayed in the
Work Info table?
One of our users is grumbling about this...the argument is consistency,
wanting to see more fields etc..
Hi,
Is there a field in the new ITSM 7.6.03 that shows you the login date that
the user last logged in?
We are trying to run reports on users that have not logged in within the
last 90 days.
There must be a way to capture this.
Hi,
Which Remedy table has the Support Organization, Support Group, and the
Location?
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Hi,
If our asset is marked as in inventory and Foundation Discovery does not
find the asset on the network (since it is in inventory), after
synchronization, what would the status be for this asset in BMC.ASSET after
reconciliation?
Hi,
We only have Discovery Foundation 1.6. Is there any other (free) way to
discover storage devices on our network, and load them into the CMDB?
I can program so I am not sure if there is way thru programming scripts to
gather this info that is part of our network. Our company will not
Hi,
I see the SYS:Notification Messages form contains our email messages.
However the emails are in plain text format. We want the emails in HTML
format.
How do we configure this to send emails as HTML. In the previous version
6.x we just used a template and a filter fired the
Is there any way to discover the database info (without buying Topology).
We only have Foundation 1.6 and we are transitioning into another Remedy
system soon. In the meantime, we need to discover the database info and
load it into the CMDB. Can this be done with perl scripts? or some
Hi,
Can you configure the Discovery Foundation tool to discover a location?
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If a server was discovered and marked as deployed and then later is not
pingable - what status would you give this server?
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Platinum
)
[mailto:arsl...@arslist.org] On Behalf Of Koyb P. Liabt
Sent: Friday, November 20, 2009 10:35 AM
To: arslist@ARSLIST.ORG
Subject: Parent _ Child Relationship Server Appliction
**
Hi,
We are having confusion in our organization.
Relationships - If let's say Solaris Applications sit
Hi,
We are having confusion in our organization.
Relationships - If let's say Solaris Applications sit on the UNIX server.
Is the Solaris Application a child of the Unix server. Or is the Unix
server a child of the Solaris Application.
We are just trying to understand what is the
Hello All,
Passing on a requirement we have for a Senior Remedy Developer - the rate
is $70/hr C2C. Please send me an email off line with your resume, contact
number if you are interested and available to be on site October 5, 2009.
A senior Remedy administrator. The resource will be
test
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We have a requirement to merge several Purchase Requisitions into 1 single
PO in Asset Management. Has anyone ever done this? Several orders are
going to be placed but the teams want this is on one Purchase Order.
**An Excellent Credit Score is 750. See Yours in Just 2 Easy
Does Remedy sell a Developer's license to cover AR System 7.5/SRM/Asset
Management/Incident/Change Management/BMC Topology discovery/Flashboards?
**A Good Credit Score is 700 or Above. See yours in just 2 easy
steps!
Hi,
Our receiving department is?looking to scan assets into Remedy.?
We are using the Symbol LS2208.??We checked with?Aerproprise and their software
is not compatible with this scanner.
What are others doing to scan their hardware into?Asset Management when new
hardware is received??
Hi,
AR System 7.1, ITSM. In HPD:HelpDesk, we want to reduce the database input of
the 'Incident ID' from 15 to 12.? We also plan to modify the Incident ID from
15 to 12 in the HPD Ticket Generation form.? Our team just does not want to see
all of the INC 0027 - they want to to trim it
Hello all,
We are on ITSM 7.0.3, patch 7.? We are having issues with?the Incident
Management application only.? When the user presses SAVE to create the ticket -
it takes 5 minutes to process the transaction, and then the error message comes
back and says:
ARERR [92] Timeout during database
/ Consultant,
Shyle Networks,
New Jersey.
- Original Message
From: Koyb P. Liabt [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, September 11, 2008 11:43:12 AM
Subject: Incident Management 7.x Slow
** Hello all,
We are on ITSM 7.0.3, patch 7.? We are having issues
customizations you have
done?runs a bad search?
?
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
- Original Message
From: Koyb P. Liabt [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, September 11, 2008 11:43:12 AM
Subject: Incident Management 7.x
?
?
These are the few things that come to my mind..
?
Cheers
?
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
- Original Message
From: Koyb P. Liabt [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, September 11, 2008 12:12:59 PM
Subject: Fwd
Hi,
We are on 7.x
What is the command to?restart the Remedy Services on Unix?
?
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30, 2008 at 1:54 PM, Koyb P. Liabt [EMAIL PROTECTED] wrote:
** Hi,
We are on 7.x
What is the command to?restart the Remedy Services on Unix?
?
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Hi,
Are there any best practice/ITIL white papers or guidelines for Pending
tickets’ time limit? Right now our Help Desk tickets are in the pending status
for 2 weeks. I have been searching the internet with no success finding this.
I would be interested in knowing how other company's are
Hi,
We are copying production to QA - via a database replication.? Should we shut
down the application server when this is in progress?
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I keep trying to add in our development server into the account login in
screen. For some reason it keeps wiping out the dev server. Before it used
to
work. Then I upgraded the user tool and now I can not add in the development
server. What a pain. I went to see if my preferences were
Hi All,
I am getting an ARERROR 1244 (External qualification error field unexpected
$Support Group...) when executing a Crystal report thru remedy.
I looked in the documentation and it says syntax error. The syntax has not
changed and has been working all along. I updated patches on the
Our company is not allowing developers to access the development server
remotely. How do others work around this? I find when I need to trouble shoot
some types of fixes require met to go directly onto the server?
**Biggest Grammy Award surprises of all time on AOL Music.
via remote desktop connection - no access to the dev box
**Biggest Grammy Award surprises of all time on AOL Music.
(http://music.aol.com/grammys/pictures/never-won-a-grammy?NCID=aolcmp00300025
48)
We designed a custom web page #1 with a URL that opens
web page #2.
On Web page #2 there is another URL that opens the
remedy login. When the user logins in to remedy and a custom web
page opens that our end-users want to modify. This custom web page is the
not the Remedy
OOB home page,
Hi All –
I have to recommend either building the CMDB from scratch or
using the OOB CMDB.
Currently we have a fully custom application. Would you
recommend building the CMDB from scratch?
Email and AIM
We have 3 environments and a SANDBOX. Code tested successfully in QA and
was imported into Production and broke workflow.
To fix, we ported code from Prod to a SANDBOX, then to QA, then to Prod
again. The technical staff took 25 hours for our OOB applications with minor
customizations
what it does, even
with massive changes to
migrate. What version of Migrator are you
using? The newest one is
supposed to address some performance issues, but
that doesn't address the
data corruption issue, which is the more serious
one, IMO.
Rick
On 8/23/07, Koyb P
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