I believe another option would be using Windows Vista Business or Ultimate
edition. Harddrive and file encryption is a standard feature (that is, it's
available but not automatically enabled), and the files stay encrypted when
copying them. The catch is that you need to keep track of your key
Sorry if this seems silly, but as an Administrator can't you simply create an
appadmin account with the proper permissions for configuring ITSM and then log
in again using that account?
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
As I understand it, you shouldn't need to update the JAR files for the CMDB
viewer directly - they automatically get downloaded from the AR Server and
added as needed (at least with CMDB 2.1). Either way, you shouldn't be copying
DLLs (Windows specific) into your Linux server - that will never
If you select the reference (for example, by placing the cursor in the
reference name text field) and then click the red X in the toolbar, it will
delete the label.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ian Trimnell
Sent:
Or you would need to either export the data from Remedy and do the comparison
externally, or write an API program that would allow you to pull the data from
Remedy and still do the comparison externally.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
to be working. I'm wondering
if this is the best way to do things.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, February 27, 2009 5:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7 Permissions Model
**
Michael,
What
Yep, looks like a bug to me.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ian Trimnell
Sent: Wednesday, March 04, 2009 10:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Labels on Guides in Developer Studio
**
Lyle Taylor wrote:
**
If you
I agree with you, however that does appear to be correct. You select the
assignment process to use on a per application (or per assignment type in some
applications) rather than on a per group basis.
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
If you turn on plugin logging, turn the logging level way up and restart your
plugin server process, it will list the names of all the plugins that it loads
in the log file. You'll have to dig a bit to find them all, but they should
all be there.
Lyle
-Original Message-
From: Action
(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, February 27, 2009 1:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Errors migrating form using Migrator or by importing def file
Hi David,
Sorry, was trying to be quick and forgot to include the extra info. We're
on 7.1 patch
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, February 26, 2009 6:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Data level Security
You could potentially use multitenancy to accomplish this. You would
them?
Thanks,
Lyle Taylor
NOTICE: This email message is for the sole use of the intended recipient(s)
and may contain confidential and privileged information. Any unauthorized
review, use, disclosure or distribution is prohibited. If you are not the
intended recipient, please contact
Correction: the second field listed below is a table field. Again, however, I
haven't changed anything from the default except the name and adding a column
to the table.
Thanks,
Lyle
From: Lyle Taylor
Sent: Friday, February 27, 2009 1:09 PM
To: arslist@ARSLIST.ORG
Subject: Errors migrating
Clark
Remedy Programmer/Analyst
Lyle Taylor tayl...@ldschurch.org 2/27/2009 2:09 PM
Hi List,
I'm trying to migrate some forms from our development to our stage environment
and am getting odd errors that don't make sense to me. I get several errors
like this:
Migration Error: 3700: Unable
I'd like to see if I'm understanding something correctly. Are there 70,000
people in each of the companies, because you've added the same 70,000 people to
each company, or does each company have a separate set of 70,000 people
unrelated to the people in any of the other companies?
Lyle
From:
. Since the requester company ID goes into
field 112 we currently need to put all of the requesters into each company.
Otherwise anyone could see any ticket.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, February 27, 2009 4
What do you mean that each person must be available for each company?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Michael S. Davis
Sent: Friday, February 27, 2009 2:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7 Permissions Model
**
I
company then they can see any ticket logged for that
user, regardless of which operating company actually logged the ticket.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, February 27, 2009 4:42 PM
To: arslist@ARSLIST.ORG
Subject
for that
user, regardless of which operating company actually logged the ticket.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, February 27, 2009 4:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7 Permissions Model
**
What do
Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, February 27, 2009 4:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7 Permissions Model
**
Granting the customer Unrestricted
for that
user, regardless of which operating company actually logged the ticket.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, February 27, 2009 4:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7 Permissions Model
While I don't know about BOXI R3, I know that it is possible to use MidTier and
BOXI R2 on the save server, although I had to figure out how to get it to work
mostly on my own. In our case, we were using Tomcat for the MidTier and for
some reason (I don't recall what) we also had to use the
You could potentially use multitenancy to accomplish this. You would
essentially create another company with a support group that corresponds to
group YYY and add the users to that group. You would then add the new company
to their list of Access Restrictions on the People form and make sure
you got to live with it unless you decide to move to UNIX.
Joe
From: Lyle Taylor tayl...@ldschurch.org
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 6:02:40 PM
Subject: Re: ARS 7.1 server group issue
Correct……
From: Action Request System discussion
While AR is supposed to support it, in my experience it is best to shut down
everything but the primary server, make your changes, and then bring everything
back up again. Things just go more smoothly that way.
Lyle
From: Action Request System discussion list(ARSList)
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Lyle Taylor
Gesendet: Dienstag, 24. Februar 2009 20:43
An: arslist@ARSLIST.ORG
Betreff: 7.5 on Linux 64-bit?
**
Hi all,
So, we're getting ready to install AR 7.5 on Linux based
as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, February 24, 2009 11:43 AM
To: arslist@ARSLIST.ORG
Subject: 7.5
that there has been a
change...
When properly setup it does work as designed.
Anthony, are all your servers in the server group of the same configuration,
and running the same applications? What is the physical memory on the servers?
Joe
From: Lyle Taylor tayl
...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, February 24, 2009 12:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 on Linux 64-bit?
**
Thanks, David.
Here's another question. The Compatibility Matrix says this about Full Text
Search:
Known Issues for Full Text Search Supported Configurations
1
as a Remote
database?
Joe
From: Lyle Taylor tayl...@ldschurch.org
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 24, 2009 4:27:56 PM
Subject: Re: ARS 7.1 server group issue
**
I see server groups as being more useful for load balancing and redundancy.
While you
I'll point out one guiding principle that I try to follow that I haven't seen
anyone else point out yet:
Prefer bolt-on customizations over built-in ones.
That is, wherever possible, add desired functionality without changing existing
forms/workflow. For example, if you want
The templates for these messages are stored in the SYS:Notification Messages
form. You can simply find the entry that corresponds to this notification and
update the text there. Look for notifications where the Notification Event is
Assignment and then look for the notification whose
Try putting quotes around all arguments that have spaces in them. Otherwise it
will treat those arguments as multiple separate arguments rather than one
argument with a space in it:
C:\Program Files\AR System\runmacro.exe -h C:\Documents and
Settings\All Users\Application
Have you considered trying to have people use the Mid Tier instead of the User
client? That would get around any need for administrative access to the PC.
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Randy
Go to the product documentation page for BMC Remedy AR System Server 7.0.01.
The statement of direction can be found under the Product Change Notice section
((Statement of Direction) Change in BMC Remedy AR System Servlet Engine), and
the whitepaper can be found in the White Paper section (BMC
You might take a look at BMC Analytics for BSM. That gives you a set of canned
reports on top of Business Objects. The canned reports there are also a bit
lame, but then you have the ability to modify them and create new ones using
Business Objects, which is something that you can't really do
In my last position we struggled and fought with the Sandbox for quite a while,
finding issues here and there, and finally came to the conclusion that the
Sandbox provides no real value as it is currently implemented (at least ITSM
pre-7.5, I haven’t see how they’ve changed it there yet), is
That said, I've been experimenting with using the 7.5 tool with AR 7.1 and
haven't had issues for the most part yet. The only issue I had was probably
due to a minor bug in DS rather than the fact that I was using it with a 7.1
server. What happened is that I had a table in a page, and I went
a lot in terms of reducing complexity,
maintenance, etc.
-Guillaume
From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor
Sent: Wed 01/28/09 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Issue with Sandbox Enablement
In my last position
Alternatively, you might be able to give this user a Fixed license. I don't
recall having issues logging in from multiple locations with a fixed license.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patchsk
Sent:
of what I might be doing wrong or
missing?
Let me know if I need to provide more information.
Thanks,
Lyle Taylor
NOTICE: This email message is for the sole use of the intended recipient(s)
and may contain confidential and privileged information. Any unauthorized
review, use, disclosure
to convey a role as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
On Wed, Jan 28, 2009 at 12:00 AM, Lyle Taylor
tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote:
**
Hi All,
I'm trying to get started using the Java API and am running into something I
don't
.
(Ex:AST:Computer System) ?
Thanks
On Jan 22, 12:57 pm, Lyle Taylor tayl...@ldschurch.org wrote:
Actually, Sri has it right. The CMDB console is not really an appropriate
place to be working with CIs in general except for under special
circumstances. In general, you should have users creating
forms work. You could then customize
those without messing around with the CMDB classes.
Lyle
-Original Message-
From: Lyle Taylor
Sent: Friday, January 23, 2009 10:58 AM
To: arslist@ARSLIST.ORG
Subject: RE: best method to hide attributes in a cmdb class
You don't have to be doing Asset
We're not licensed for AM right now either, so I just did a test. I was able
to create a new computer system and edit it using the AST:Computer System form.
Several of the tabs were missing that you would normally see, but perhaps
that's because that's what you need the license form. You may
not need to do that. That would be
more limited to administrators and maybe your configuration manager.
Lyle Taylor
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of SriVamsi Patchipulusu
Sent: Wednesday, January 21, 2009 6:50 PM
To: arslist@ARSLIST.ORG
came from, so it still
applies all of your precedence rules regardless of what order you merge the
different datasets into Gold.
Lyle Taylor
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Heanai
Sent: Thursday, January 22
into Gold? Which version of the CMDB are you using? If
you're on version 2 or higher, it keeps track of which dataset each
attribute came from, so it still applies all of your precedence rules
regardless of what order you merge the different datasets into Gold.
Lyle Taylor
-Original Message
client.
Lyle Taylor
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Friday, January 16, 2009 12:55 PM
To: arslist@ARSLIST.ORG
Subject: Active link not refreshing
**
I'm running ITSM 7.0 patch 7 with the task module/patch
to the other server.
Lyle Taylor
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, January 15, 2009 2:25 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.0.1 changes to filters require client log-out to take effect
**
Listers,
I have
In addition, there's no limit as far as AR System is concerned for the number
of people that you can put in a support group, but you may encounter problems
with certain ITSM subsystems. For example, there's a design flaw in the
Approval engine where it stores a list of everybody in each
I think you can add your license(s) for your backup server to your primary
server. It will warn you that the license you're adding is not for the current
server, but you can ignore that, since you know that it will apply to the
backup server. When the backup server comes up on your backup
If you're using AIE, it references specific instances of the AIE service, so
any jobs you have will need to be updated on your backup server as well.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Danny Kellett
Sent: Wednesday, January 14,
What's the problem with calling CreateEntry for each record? Code-wise, it's
trivial to do if you organize your code correctly. Basically, you just have a
loop that calls the same code each time with the values for the current record
culminating in the CreateEntry call. Doing it for one is
Oh, if I had a nickel for all of the things that BMC tries to pass off as
training issues that wouldn't be issues at all if things were simply designed
and implemented properly in the first place...
-Lyle Taylor
-Original Message-
From: Action Request System discussion list(ARSList
The surest way to get it out of the way is to stop your AR Server and then
delete it, move it or rename it. Then, when the process restarts, it will start
writing to a new file.
Lyle Taylor
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED
Well, this particularly issue _is_ an application issue. It's due to poor
programming. The application should ensure that the location is valid before
trying to display the dialog there.
Lyle Taylor
-Original Message-
From: Action Request System discussion list(ARSList) [mailto
.
Lyle Taylor
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of J.T. Shyman
Sent: Wednesday, December 10, 2008 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.
As far as the application
That's a possibility. However, it think it's more likely that the developer
simply didn't try to validate it before showing the window.
Lyle Taylor
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of J.T. Shyman
Sent
We went back and forth with BMC on this one a while back. They either never
seemed to understand what was happening or seemed to think that it wasn't a bug
(Functions as Designed), so we never got anywhere. Alt-Space - m is your
friend... :-)
Lyle Taylor
From: Action Request System
included in the
approval...
Lyle Taylor
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Jones, Jonathan Clark
Sent: Friday, December 05, 2008 2:09 PM
To: arslist@ARSLIST.ORG
Subject: CHG Approval Woes ITSM 7
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