Dear ArsList,
After eleven years as Remedy Developer here at James Madison University, I am
retiring. I hope to spend more time hiking thru Virginia's mountains and
biking thru its hills and valleys and playing with my grandchildren.
You have been a great community to work with, even tho I
Nice! A whole new look.
Thanks!
Dwayne
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of DDussie
Sent: Monday, May 02, 2011 4:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: What has happened to the ARSlist archives?
Try
Dear List,
For years I've been using
http://listserv.rbugs.com/cgi-bin/wa.exe?S1=arslistX=- to see the ARSList
archives. But now I am getting:
The connection to the server was reset while the page was loading.
Has something changed or is something wrong at my end?
Dwayne Martin
James
Dear List,
We have forms with fields with menus. On some of these there is an Append
Items check box, which means that instead of the menu choice replacing what is
already there, it will be added to it. But in some fields this Append Items
option is disabled. What determines whether this
Hi Rajesh,
How about running an sql query, eg select count(*) from whatevertable where
whateverconditions, then multiply that number by 20 or whatever.
Dwayne Martin
James Madison University
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nair,
Dear List,
We have a sequence of 9 Active Links that have worked for years. The first one
does a Commit, and the final one opens a Crystal Report. Yesterday morning the
sequence worked the first time we tried it, but suddenly it stopped.
The Active Link log shows the first Link doing the
Thanks, Misi. There is a message and 7 links that should fire but don't,
before getting to the Crystal Report, so I don't THINK the CR is the problem.
But I could be wrong.
Thanks again,
Dwayne
-Original Message-
From: Action Request System discussion list(ARSList)
fine in that
scenario.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martin, Dwayne - martinrd
Sent: Wednesday, March 16, 2011 6:41 AM
To: arslist@ARSLIST.ORG
Subject: Active Link sequence dies after Commit
**
Dear List,
We have a sequence
I did try deleting the .arf and .arv files, but that didn't help, so I
submitted the problem to BMC Support. They suggested upgrading to the latest
WUT version (7.6 p3) but that didn't help either. Meanwhile a PC expert took a
look at the issue and suggested this:
Rt-click on the WUT
Dear List,
Our Outgoing Mailbox Configuration has a Reply To Address of
nore...@jmu.edu, so that the reply won't go to anyone.
But we have a form in which we want the reply to go to a real person. So in
the Notify action Reply To: we enter:
$Requester name$$Email$.
In other words, if
Three seconds after sending the email I got the brilliant idea of writing the
Reply To value into a temp field, and entering the temp field into the Email
Reply To. That worked.
In the process I also discovered a problem with the offending filter, so my
twin filters weren't quite as identical
Dear List,
I don't seem to be able to get to the ARSList Archives
(http://listserv.rbugs.com/archives/arslist.html).
Is the website down, or is something wrong at my end?
Dwayne Martin
James Madison University
___
Dear List,
We have a radio button field with 9 options, that is supposed to look like this:
[cid:image005.jpg@01CBBBAA.8DA61F60]
But about 2/3 of the time it appears like this:
[cid:image006.jpg@01CBBBAA.8DA61F60]
Only the circle of the first option appears. If you close the window and
re-open
Dear List,
We have a Form that goes thru a rather lengthy process when saving an existing
entry. It used to run thru to completion. But now it gets to an AL Guide and
stops with the Save button still activated. The work log shows:
Checking active link name -- perform if actions
0:
Dear List,
We have a GN:ControlPanel display-only form full of buttons. Click on a
button and you get another view of the form. Click on a button on the second
view and you get a third view. It works fine in the WUT, but in Mid Tier the
third view comes up blank. The url looks OK. I can't
Kevin,
I don't know if this is simple, but you can:
1. Add a display-only Send email radio button field to your form with the
option of Yes.
2.Set your filter to fire whenever 'TR.Send email' = Yes.
3.Do a search and find all the entries that were supposed to send the email
but
One way around this problem is to do an sql query to get the “nextid” for the
form from the arschema table. Then add whatever letters and zeros you need to
create the Request ID in advance of phase 3.
Dwayne Martin
James Madison University
From: Action Request System discussion list(ARSList)
: Martin, Dwayne - martinrdmailto:marti...@jmu.edu
Sent: Monday, November 01, 2010 5:02 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Can't open attachment field in display-only form
**
Dear List,
I have a display-only form that on “Window
Dear List,
I have a display-only form that on Window Loaded copies an attachment field
from another form into its own field. The attachment appears in the pool, but
the users can't open it in either WUT or Mid Tier, even tho Public has read
permission to the field and pool, and the user is an
Dear List,
Can you install a wut 7.5 patch on a new Windows machine, or do you need to
install the base version, and then the patch.
(I did try to find this in the documentation, but obviously didn't look in the
right place.)
Dwayne Martin
James Madison University
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne - martinrd
Sent: Tuesday, October 26, 2010 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Installing wut patch from scratch
**
Dear List,
Can you install a wut
://www.softwaretoolhouse.com/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne - martinrd
Sent: September-30-10 17:26
To: arslist@ARSLIST.ORG
Subject: Including the database value of a diary field in an email
From: Martin, Dwayne
Dear List,
Is there a way to automatically log a user out of Mid Tier when heesh submits a
particular form entry?
Dwayne Martin
James Madison University
Mid Tier ARS 7.1 p3
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discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne - martinrd
Sent: Friday, October 22, 2010 10:28 AM
To: arslist@ARSLIST.ORG
Subject: Automatic log out of Mid Tier after submitting a form entry
**
Dear List,
Is there a way to automatically log a user out of Mid Tier
Dear List,
We have default form colors by mode (green for display, blue for query etc),
and they work in the WUT, but in Mid Tier they always come up white, no matter
what the mode.
If we define a specific color for the form Mid Tier displays it, but then we
lose the mode feature.
Is there an
Dear List,
I want to send an email about a form entry that will query the database for the
stored diary field value, and include it as a comprehensible text.
Challenge 1: Finding the date integers and converting them to texts. Right now
I can look for a character sequence that starts with 128,
Dear List,
I have a url that opens a single entry in Mid Tier in modify mode. There can
only be one entry that meets the qualification, so I would like to just see the
entry, not the Results List.
Can it be done?
Dwayne Martin
James Madison Uiversity
(ARS Mid Tier 7.1 p3)
Dear List,
I want to send the customers a url that will open a particular form in Mid
Tier, in Submit mode, with a submitted value in one of the fields. I have
tried various combinations of:
https://[web server]/arsys/forms/[ARS
of backslashes:
https://[web server]/arsys/forms/[ARS
server]/[FormName]/[ViewName]/?F540003300=abcdefgmode=Submit
On Tue, Sep 7, 2010 at 9:36 AM, Martin, Dwayne - martinrd
marti...@jmu.edumailto:marti...@jmu.edu wrote:
**
Dear List,
I want to send the customers a url that will open a particular
.
From: Martin, Dwayne - martinrd
Sent: Tuesday, September 07, 2010 10:25 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Mid Tier url in Submit mode with field value entered
Thanks, Frank,
I used your template:
https://[web server]/arsys/forms/[ARS
server]/[FormName]/[ViewName]/?F540003300
list and an
between each parameter.
The reason you get the search mode without any parameters is that the default
mode of the form is search.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne
Message-
From: Martin, Dwayne - martinrd
Sent: Tuesday, September 07, 2010 12:20 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Mid Tier url in Submit mode with field value entered
Thanks Fred,
When I do:
https://remedy.jmu.edu/arsys/forms/rem2/GN%3AExchangeAcctAction?mode=Submit
The system
An example is worth a thousand words of explanation (or at least 462). It
would be nice if Remedy included illustrations of an Active Link using a
Service to trigger an action in a Filter. But since they didn't, maybe some
knowledgeable person would be willing to draw up an illustrated
Dear List,
We have a GN:ControlPanel form as our Home Page, and it opens whenever a person
logs in via the WUT. We have a user whose Home Page opened fine until this
morning. Now not only does the home page not open, if she picks
GN:ControlPanel from the Object List it still doesn't open.
Sent: Thursday, July 29, 2010 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: User can't open Home Page
** Dwayne,
Have you tried to delete the cache and temp files from the instalation folder?
Regards,
Rogerio
On Qui 29/07/10 10:08 , Martin, Dwayne - martinrd marti...@jmu.edu sent:
**
Dear List
representative for BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne
Sent: Wednesday, July 21, 2010 11:07 AM
To: arslist@ARSLIST.ORG
Subject: What do you call Remedy-on-the-web?
**
Some call it Mid Tier, some
Some call it Mid Tier, some MidTier, some mid tier, and some Mid-Tier,
and most of the time it doesn't matter. The problem comes when you want to
search the ARSList archives for an old solution to a new problem. What do you
use for your selection criteria? It would be nice if we could agree
Create a Filter on AR System Email Messages form, that runs on Submit, and
whatever Run If conditions you want. Have it do a Push Fields to your
ticket form, with values based on what is in the Subject field.
Dwayne Martin
James Madison University
From: Action Request System discussion
Dear List,
I am trying to use the Migrator tool Differences report to reconcile our
Development server with the Production server. The report is supposed to list
objects that are different between the two servers in red. But it shows in red
hundreds of Remedy-created objects, such as Approval
Nevermind, I found the difference. The Source Timestamp is different from
the Destination Timestamp.
Who cares?
Dwayne
From: Martin, Dwayne - martinrd
Sent: Tuesday, July 13, 2010 8:21 AM
To: 'arslist@ARSLIST.ORG'
Subject: False differences in Migrator Differences report
Dear List,
I am
but I know small
things like that show up.
On Tue, Jul 13, 2010 at 8:20 AM, Martin, Dwayne
marti...@jmu.edumailto:marti...@jmu.edu wrote:
**
Dear List,
I am trying to use the Migrator tool Differences report to reconcile our
Development server with the Production server. The report is supposed
Dear List,
Trying to get the Migrator tool working. It is licensed on both our AR
servers. I open the tool and click the New Server Window icon. It lets me
log in to both servers, but the choice window only lists one of the two
servers. If I try again and only log in to the missing server,
right.
Thanks,
Sean
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne
Sent: Friday, July 09, 2010 2:58 PM
To: arslist@ARSLIST.ORG
Subject: Migrator tool: No servers for this account
**
Dear List,
Trying to get the Migrator tool working
Dear List,
We have a Crystal Report based on a main control panel form, and a sub-report
based on a related form. It displays fine in Crystal, but in Remedy, both WUT
and Mid-Tier, the main report appears with the data, but the sub-report just
shows the labels, no data.
We have dozens of
Rootuja,
Don't you think you should learn a bit more about Ram's situation before making
such an accusation?
I didn't know anything about Remedy when I took this job ten years ago, and
they knew it and apparently figured I was worth training.
If Ram is trying to pass himself off as an
Dear List,
How can I add a display-only field to a table field row? I've done it before,
but can't remember how, and can't seem to find it in the documentation (getting
senile in my old age). I'll then use an Active Link guide to set the field
values on display of the form.
Dwayne Martin
Sorry, I forgot to add the vital statistics.
ARS 7.2 p3, RH Linux server, Oracle 10.2 db
Dwayne Martin
James Madison University
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(display) to the table.
On Tue, Jun 15, 2010 at 8:56 AM, Martin, Dwayne
marti...@jmu.edumailto:marti...@jmu.edu wrote:
**
Sorry, I forgot to add the vital statistics.
ARS 7.2 p3, RH Linux server, Oracle 10.2 db
Dwayne Martin
James Madison University
Dear List,
How can I add a display-only field
is looking at). You need the display only field in the form where the
table field is.
i.e. You put a table on form A looking at Form B. The DisplayOnly field goes
on Form A
Fred
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne
Sent
a table on form A looking at Form B. The DisplayOnly field goes
on Form A
Fred
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne
Sent: Tuesday, June 15, 2010 9:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: FW: Adding display-only input
solved afterall
** Have you check the table property? The refresh could be triggered from the
option Refresh on Entry Change.
Andrew.
On Tue, Jun 15, 2010 at 10:55 AM, Martin, Dwayne
marti...@jmu.edumailto:marti...@jmu.edu wrote:
**
I have an Active Link that runs On Display, that calls a guide
Lawyers seem to be the butt of more than their share of jokes. So I'll make a
bad situation even worse:
Two kids are discussing their parents.
Kid 1: My dad's a Remedy Developer
Kid 2: That's nothing. My dad's a lawyer!
Kid 1: Honest?!?
Kid 2: No, just an ordinary lawyer.
Dwayne Martin
With
Dear List,
Some time ago our Remedy sales rep told us that we were entitled to one AR User
Floating license on our test server system. So I went into Add or Remove
License and increased the number of floating licenses from 0 to 1.
Now when I go to Add or Remove License the only license listed
and checking for the license entries
directly in the database? Check if they are present there..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Martin, Dwayne
Sent: Thursday, June 10, 2010 11:23 AM
To: arslist@ARSLIST.ORG
Subject
Dear List,
We have a form that hangs whenever we try to display a record, and we have to
kill the WUT. Neither the Active Link, filter, sql or api logs show any errors
or circular workflow. We can create new records in the WUT, but the query
hangs if we try to display them. But if we move to
, 2010 11:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Form won't display record in WUT
Can you display the form in search mode--i.e., without showing any data?
On Tue, Jun 8, 2010 at 11:19 AM, Martin, Dwayne marti...@jmu.edu wrote:
**
Dear List,
We have a form that hangs whenever we try
Dear List,
We have a Search menu that retrieves a character value from another form. For
some reason, the menu only retrieves 279 characters. Both the field on the
source form, and the field with the menu have 0 character limits. If we add
additional text to the beginning of source the
, select the field whose value will be
assigned to the lowest
level menu item selected in step 4.
Only the first 255 bytes of the field are displayed.
On Jun 2, 9:04 am, Martin, Dwayne marti...@jmu.edu wrote:
Dear List,
We have a Search menu that retrieves a character value from another form
Sorry to crush your hopes, but we've been using French 7.2.8 for years, and
still have the same problem. We've just learned to live with it.
Dwayne Martin,
James Madison University
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
You could try the opposite approach: 12345,23456,98745 LIKE %+ 'Account ID
+ %
Dwayne Martin
James Madison University
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, May 12, 2010
Dear List,
We are a university HelpDesk to which people submit problems via emails. Our
staff has to copy and paste this info into a Remedy HelpDesk form. It would be
nice if some product could automatically read the email and create a Remedy
form entry in which the email subject became the
, 2010 at 9:52 AM, Martin, Dwayne
marti...@jmu.edumailto:marti...@jmu.edu wrote:
**
Dear List,
We are a university HelpDesk to which people submit problems via emails. Our
staff has to copy and paste this info into a Remedy HelpDesk form. It would be
nice if some product could automatically read
the Description field to the Subject, and the body of
the email to the Notes field, use the email address to get the user info, and
you're good to go.
Rick
On Mon, May 10, 2010 at 10:08 AM, Martin, Dwayne
marti...@jmu.edumailto:marti...@jmu.edu wrote:
**
Thanks Rick!
Yes we've worked with having
Thanks, Lyle, Rick, and Raul,
Good ideas! Either have the Remedy email engine listen to the HelpDesk
mailbox, or have the HelpDesk mailbox forward its email to the Remedy mailbox.
Then parse out the AR System Email Messages entries. It gives us something
to work on.
Thank you!
Dwayne
are describing is not having write access to that file
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne
Sent: Monday, April 12, 2010 8:00 AM
To: arslist@ARSLIST.ORG
Subject: Can't change servers
. Verify that you have permissions to that as the user.
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne
Sent: Tuesday
Dear List,
We have a test (rem2) and a production (rem1) server. For years we could go
into the User, Administrator, or Import tools Accounts and check the server
we wanted and uncheck the server we don't want. But now when I click
Accounts I see that rem2 has a green check and rem1 has a red
but commented it out
just to see what would happen, but I don't get that message. Maybe it is the
wrong warning number.
So far it seems to work.
Thanks, Joe,
Dwayne Martin
James Madison University
From: Martin, Dwayne - martinrd
Sent: Friday, March 26, 2010 11:03 AM
To: 'arslist@ARSLIST.ORG
Brilliant answer, Darrell!
I'll save it in case my family ever gets mugged at the airport and can't get
any help from the police.
Dwayne Martin
James Madison University
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Darrell Reading
Sent: Friday,
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne
Sent: Friday, March 26, 2010 9:03 AM
To: arslist@ARSLIST.ORG
Subject: FW: Refreshing parent form display following child action - Not solved
afterall
**
I
that looks for that operation,
if it finds it close the form and open your control panel:)
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne
Sent: Monday, March 29, 2010 11:20 AM
To: arslist@ARSLIST.ORG
on the entry being displayed, without
removing it from the table displaying it if it no longer qualifies?
Dwayne Martin
James Madison University
From: Martin, Dwayne - martinrd
Sent: Wednesday, March 17, 2010 3:39 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Refreshing parent form display following
Dear List,
Excuse me, but I'm getting forgetful in my old age. About six years ago I set
up a PC to automatically open a particular form in Submit mode whenever someone
logs onto Remedy on that particular PC. Now we want to switch to a new
computer, which means switching the workflow. But I
in mid-tier of course you need to specify the appropriate URL
followed by the mode=Submit function I believe.
Hope this helps.
:)
Candace
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne
Sent: Thursday
Jim,
The H files are Status History. I don't know what will happen if you
truncate them. Maybe you just won't be able to see the Status History. Maybe
the form won't display at all. You could try it in a test environment and see.
Whatever you do, don't do anything irreversible in your
Dear List,
Has anybody gotten the Approval Server Lunch Scheduler Sample system to work,
who would be willing to offer some help, say, in return for a contribution to
their favorite charity?
Dwayne Martin
James Madison University
Hi Everyone,
We have an old PC (Dell optiplex 260 XP) that various users have been using to
log into Remedy for years. Remedy was running as system Administrator. For
security we downgraded the machine to run as User. As soon as we did, certain
users were unable to see certain Remedy forms.
(and sub folders) where the
Remedy cache files and user tool are stored
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne
Sent: Wednesday, March 24, 2010 1:30 PM
To: arslist@ARSLIST.ORG
Subject: Users can't
Dear List,
We are trying to get the demo Approval Server working. The documentation
refers to a Management Cost Authorization filter. We don't have it on our
system, altho we have hundreds of other AP filters. Is it supposed to come as
part of the demo, or are we supposed to create it
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne
Sent: Saturday, March 20, 2010 12:42 AM
To: arslist@ARSLIST.ORG
Subject: Approval Server Management Cost Authorization demo filter
Dear List,
We are trying
had a check to allow users to not install approval samples
as part of the installer.
Regards,
Abhijeet
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne
Sent: Saturday, March 20, 2010 12:42 AM
To: arslist
Is the ARSList Archive down?
Dwayne Martin
James Madison University
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Dear List,
We have a parent form and a child sub-file form. We open the parent record,
then click on a table row to open a child entry. When we update the child, it
pushes a new value to the parent entry, and we would to see that new value
automatically displayed.
So, we have the child send
Dear List,
I sent this question yesterday, but got no reply, and I got a reply to another
email I sent to the list saying that the system was having problems delivering
it. So I have no way of knowing whether my email got delivered, so I'll ask
the question again.
Is the ARSList archive
John,
Check out the Remedy Report form.
Good luck with your new job!
Dwayne Martin
James Madison University
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Melillo, John
Sent: Tuesday, March 16, 2010 10:55 AM
To: arslist@ARSLIST.ORG
Subject:
Dear List,
We have forms with attachments that open fine in the WUT. But in Mid Tier if
we click on Display we get a blank white window, and if we click Save to
Disk nothing happens.
What are we doing wrong?
Dwayne Martin
James Madison University
(ARS and Mid Tier 7.1 p3, RH Linux Server,
:)
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne
Sent: Wednesday, March 17, 2010 10:11 AM
To: arslist@ARSLIST.ORG
Subject: Can't download attachments from Mid Tier
**
Dear List,
We have forms with attachments that open fine
list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne
Sent: Wednesday, March 17, 2010 10:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Can't download attachments from Mid Tier
**
Thanks, LJ and Candace,
I was wrong about the download. I was in FireFox and nothing seemed
if you fire that on the parent form it
causes that record to refresh the results listthe equivalent of an F5 in
the client.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne
Sent: Monday, March 15, 2010
.. Glad to be of help.
Cheers
Joe
On Mon Mar 8th, 2010 5:45 AM PST Martin, Dwayne wrote:
Thanks for the suggestion, Joe. It sparked another idea.
True, the offending filter wasn't in the Admin Tool filter list, but it was in
the User form Login Name field Related Workflow. So I opened
Thanks for the suggestion, Joe. It sparked another idea.
True, the offending filter wasn't in the Admin Tool filter list, but it was in
the User form Login Name field Related Workflow. So I opened it and tried
disabling it, but still got the Form not found error. (You can't even
disable a
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