I have been away from Remedy for quite a while, so forgive me if this is a
stupid question.
I have an old MACRO that is called by an Active Link on a form.
I am trying to get the server admin to get this file for me, but I do not
recall where it's located on the server.
Is there a
Does anyone know if there's an app that will work with BMC Remedy User, Action
Request System?
Andy L. Mayfield
Alabama Power Company
Protection Control Technician Staff
Linc # 10*19140
Cell # 205-288-9140
Office # 205-226-1846
Are you no longer able to search the archive for the ARSlist? It just times
out on me every time I try to run a search.
Andy L. Mayfield
Alabama Power Company
Protection Control Technician Staff
Linc # 10*19140
Cell # 205-288-9140
Office # 205-226-1846
@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Thursday, January 17, 2013 2:58 AM
To: arslist@ARSLIST.ORG
Subject: Audit a Character Field
**
Is there a way to log changes to a dairy?
I would like to log all changes and who made them to a dairy field that I can
review.
Any ideas on the best way
What's the easiest way to clear the values from a diary field? Or is there a
way to do this?
It seems it cannot be done through a filter or escalation.
Andy L. Mayfield
Alabama Power Company
Protection Control Technician Staff
Linc # 10*19140
Cell # 205-288-9140
Office # 205-226-1846
file.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, January 23, 2013 8:52 AM
To: arslist@ARSLIST.ORG
Subject: Clearing a diary field
**
What's the easiest way to clear the values from
Is there a way to log changes to a dairy?
I would like to log all changes and who made them to a dairy field that I can
review.
Any ideas on the best way to accomplish this?
Thanks,
Andy L. Mayfield
Alabama Power Company
Protection Control Technician Staff
Linc # 10*19140
Cell # 205-288-9140
@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, January 16, 2013 4:28 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Audit a Character Field
**
Is there a way to log changes to a dairy?
I would like to log all changes and who made them to a dairy field that I can
review.
Any ideas on the best
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Wednesday, January 16, 2013 3:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Audit a Character Field
**
FDA should be covering that, I think it is a law.
-John
On Wed, Jan 16, 2013 at 3:27 PM, Mayfield, Andy L
I have a macro that runs quarterly numbers.
To set the date range I'm currently using something like: '3' = 01/01/2012
AND '3' 4/1/2012
Is there a way to do this where the year will automatically adjust?
I thought of trying datepart(yy) , but I haven't been able to get the syntax
to work
can use the armaced
utility (AR Macro Edit)
It is available from the BMCDN
https://communities.bmc.com/communities/docs/DOC-2141
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Tuesday, September 18, 2012 4:06 PM
Can anyone tell me the last version that had the MACRO converter?
I have some active links that are using RUN MACRO and I would like to get them
converted to Active Links.
It seems like I remember this topic being discussed before, but I am unable to
search the archives for some reason. My
: public.remedy.arsystem.general
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: MACRO Converter
**
I think it was the v5.1 Admin Tool. I don’t think any later Admin tool had the
converter.
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L
.
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Tuesday, September 18, 2012 1:57 PM
To: arslist@ARSLIST.ORG
Subject: MACRO Converter
**
Can anyone tell me the last version that had the MACRO converter?
I have some active
I have an old active link that updates escalations and uses a MACRO as one of
the actions.
One of the steps in the MACRO is to set the Assigned Technician field on
Escalation to the Assigned Technician listed on the parent ticket.
That seems work fine until the ticket is assigned to a group and
Does anyone have, or know where I can get, a complete list of DDE commands for
Excel?
I'll settle for whatever information I can get.
Thanks,
Andy L. Mayfield
Alabama Power Company
Protection Control Technician Sr.
Linc # 10*19140
Cell # 205-288-9140
Office # 205-257-1556
.
Natalie Stroud
SAIC @ Sandia National Laboratories
ITSM Tester
Albuquerque, NM USA
(505)844-7983
nkst...@sandia.gov
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Tuesday, July 31, 2012 2:23 PM
To: arslist@ARSLIST.ORG
Subject
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Tuesday, July 31, 2012 3:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] DDE Commands
**
DDE is pretty much dead. Why not use OLE?
Rick
On Jul 31, 2012 4:55 PM, Mayfield, Andy L.
almay...@southernco.commailto:almay...@southernco.com
I am attempting to use an escalation to perform a set field action using
mathematical calculation.
From reading the documentation it seems that I should be able to do this, but
I can't seem to get it work.
I want to do something like:
Name: Testfield
Value: Field1 / 100
Field1 is a Real
.
Also, why can't Testfield be a real number also?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Monday, November 14, 2011 7:47 AM
To: arslist@ARSLIST.ORG
Subject: Set Field Calculation
**
I am attempting to use an escalation
@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Monday, November 14, 2011 7:47 AM
To: arslist@ARSLIST.ORG
Subject: Set Field Calculation
**
I am attempting to use an escalation to perform a set field action using
mathematical calculation.
From reading the documentation it seems that I should
We have a filter that creates an entry in the transaction diary anytime the
form is modified.
Would disabling the change flag on a field not keep this from running?
I seem to be generating entries in the transaction diary even though I have the
Disable Change Flag set on the field that's
the run-if qualification of your filter
to have it not fire in those situations.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Friday, November 04, 2011 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Transaction Diary - Change Flag
the
diary updated, you will need to update the run-if qualification of your filter
to have it not fire in those situations.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Friday, November 04, 2011 8:58 AM
To: arslist
I'm trying to count the number of weekdays between two dates.
Is there a way to easily do this? I've used DATEDIFF in the past, but it
counts every day and not just the week days.
Thanks,
Andy L. Mayfield
Alabama Power Company
Protection Control Technician Sr.
Linc # 10*19140
Cell #
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Thursday, October 27, 2011 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Time question
**
I'm trying to count the number of weekdays between two dates.
Is there a way to easily do
after).
Mike White
EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com
Office 813.978.2192
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Thursday, October 27, 2011 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Time
(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Thursday, October 27, 2011 1:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Time question
**
Can someone help me out with the syntax for the Application-Bus-Time2-Diff
command?
After reading the Configuring manual on page 341 I
question
**
Try $TIMESTAMP$
NOTE Business Time commands work only with Date/Time fields (not Date fields or
Time fields).
Dale Jones
DCS
Raleigh, NC
919-523-6034
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on
behalf of Mayfield, Andy L
for multiple time segments. 'Not sure how holidays are
treated.
-HTH
Mike White
EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com
Office 813.978.2192
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Thursday, October 27
be used in escalations?
From: Mayfield, Andy L.
Sent: Thursday, October 27, 2011 3:11 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Time question
Can $PROCESS$ Application-Bus-Time2-Diff be used in escalations?
I can get it to work in a filter, but the same syntax gives me an error whe=
n trying
I'm creating a new filter to send out notifications when a ticket is assigned.
How do I specify the order in which the selected fields are displayed in the
notification email?
I knew this answer once upon a time, but I'm getting old I guess.
ARS Version 7.1
MSSQL
Windows XP clients
Thanks,
that is treated differently by active links and
filters. I think TR prefix should work for this field.
--- On Wed, 3/16/11, Mayfield, Andy L. almay...@southernco.com wrote:
From: Mayfield, Andy L. almay...@southernco.com
Subject: Require Worklog Change
To: arslist@ARSLIST.ORG
Date: Wednesday
I would like to force a worklog entry on a form anytime the assigned group
changes.
I wanted to get opinions on the best way to accomplish this.
I was thinking you would use a filter with a Run If like: TR.Assigned Group
!= $NULL$ AND TR.Worklog = $NULL$
But I wasn't sure if this would
(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Monday, November 08, 2010 4:40 PM
To: arslist@ARSLIST.ORG
Subject: Print from Mid Tier
I have a print button on a few of my forms. I have been migrating users to the
Mid Tier interface and of course the print buttons
I have a print button on a few of my forms. I have been migrating users to the
Mid Tier interface and of course the print buttons no longer function since
they were using OLE.
Does anyone have an idea of a way to get a button to execute a print screen?
Thanks,
Andy L. Mayfield
Sr. SCADA
Can you still set a required user tool version? I know I've seen that option in
previous versions, but I can't seem to find it now.
ARS 7.5
Andy L. Mayfield
Sr. Protection Control Technician
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140
discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: 17 June 2010 18:06
To: arslist@ARSLIST.ORG
Subject: User Tool Version
Can you still set a required user tool version? I know I've seen that option
in previous versions, but I can't seem to find it now.
ARS 7.5
Of Mayfield, Andy L.
Sent: Monday, June 07, 2010 5:40 PM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier
Has anyone had any luck running mid-tier on a mobile device?
I know I've asked this before, but I keep hoping someone will finally have
some success.
Andy L. Mayfield
Sr. Protection Control Technician
Has anyone had any luck running mid-tier on a mobile device?
I know I've asked this before, but I keep hoping someone will finally have some
success.
Andy L. Mayfield
Sr. Protection Control Technician
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140
Good Morning All,
Did BMC close their training facilities in Atlanta? I was checking this morning
and they list no courses for that location. Clearwater, FL. was also empty.
The only locations I see available in the USA for ARS 7.5 Administering were
Dallas, TX and Downer Grove, IL.
Andy L.
Isn't there a way to have remedy prompt users for certain field values when
creating an automated report? I could swear that I've seen that before, but
I've been looking for it all morning and have been unable to find it.
I want to have a report run on a button push and have it prompt the user
...@usdoj.gov
*
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Thursday, April 01, 2010 12:02 PM
To: arslist@ARSLIST.ORG
Subject: Report Question
Isn't there a way to have
and set the password there again. The next
restart will set your db-password back into an encrypted value in ar.cfg
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, March 24, 2010 12:04 PM
We upgraded to new hardware for our test server.
We installed Windows 2008 and MSSQL 2007.
Installed ARS 7.5 Patch 004
Everything is working correctly at this point.
We then loaded the database from our production server, which is running:
Windows 2003 and MSSQL 2007.
Everything was working fine
When performing a Set Field action from an AL, I have it set to if multiple
requests match - Display a List. Is there a way to dictate the order in
which this list is displayed? I can't figure out how it's determining the
order.
Thanks,
Andy L. Mayfield
Sr. Protection Control Technician
,
Matt R.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Monday, March 08, 2010 10:00 AM
To: arslist@ARSLIST.ORG
Subject: Active Link Question
When performing a Set Field action from an AL, I have
: Mayfield, Andy L. almay...@southernco.com
To: arslist@ARSLIST.ORG
Sent: Mon, Mar 8, 2010 10:59 am
Subject: Active Link Question
When performing a Set Field action from an AL, I have it set to if
multiple
requests match - Display a List. Is there a way to dictate the order
in which
this list
Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Friday, September 11, 2009 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry
I would be interested in knowing if anyone out there has tried this on
the 7.1 Mid-Tier.
Andy L. Mayfield
We use email for our notifications.
I created a notification and selected the Include fields: selected option. I
highlighted the fields I want to be included. Is there a way to determine the
order in which the fields are displayed in the email notification? I want the
worklog to be the last
to appear on the notifications on your email..
I think the Admin Tool or the Developer Studio help should have the exact
name..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Mayfield, Andy L.
Sent: Monday, February 15
I tried getting this to work on the 7.1 MT using Blackberry (Storm I believe),
but always ran into an error when trying to load a page.
I know it would really be nice to have this functionality.
Andy L. Mayfield
Protection Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell:
Has anyone tried to access the mid-tier from a regular Blackberry browser
lately?
I found a few posts regarding this, but I didn't see anything recent.
Andy L. Mayfield
Protection Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140
Thanks for the info. I am currently on 7.1, but that could be a good reason to
upgrade.
Andy L. Mayfield
Protection Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140
-Original Message-
From: Action Request System discussion
I would be interested in knowing if anyone out there has tried this on the 7.1
Mid-Tier.
Andy L. Mayfield
Protection Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140
-Original Message-
From: Action Request System discussion
I'm testing a BB Curve 8350i against a 7.1 mid-tier and so far I have been
unable to get it let me login.
I get the main login screen then I get a warning about a java pop-up, when it
tell it to allow it, the browser closes.
Is this similar to what you experienced on 7.0 mid-tier?
Anyone
Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Friday, September 11, 2009 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry
I would be interested in knowing if anyone out there has tried this on
the 7.1 Mid-Tier.
Andy L. Mayfield
Does anyone know if there is a way to get the password management working
properly with the Mid-Tier? The Force Password Change does not appear to work
on the Mid-Tier.
Andy L. Mayfield
Protection Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc:
I would like to change from Submitter Mode=Changeable to Submitter Mode
=Locked. From searching the archives and reading the previous
discussions on this I get the impression that as long as I do not have
workflow attempting to modify the submitter field that I should be ok.
Does anyone know of
I need to have an AL run for users on Mid Tier, but not users running
the WUT. How can I determine how they are connecting? I am trying to
search the archives, but it's running deathly slow for some reason
today.
I want to run an AL to logoff users when they close the mid-tier. I have
an AL
.
HTH,
Todd Arner
Great Lakes
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, July 08, 2009 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Determining how a user is connecting
I need to have an AL
Does anyone know where I can get a copy of the installation files for
the version 5.X admin tool? It had a feature to convert macros to
active links and wanted to give that a try.
Windows Based System
Thanks,
Andy L. Mayfield
Protection Control Technician Sr.
Alabama Power Company
Office:
.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Tuesday, June 30, 2009 12:11 PM
To: arslist@ARSLIST.ORG
Subject: Converting MACRO
I remember there was once a way to convert MACRO's to AL's, but I am
unable
Of Mayfield, Andy L.
Sent: Tuesday, June 30, 2009 12:11 PM
To: arslist@ARSLIST.ORG
Subject: Converting MACRO
I remember there was once a way to convert MACRO's to AL's, but I am unable to
find it now. I searched the documentation and found a reference in the Master
Index to the MACRO conversion
I remember there was once a way to convert MACRO's to AL's, but I am
unable to find it now. I searched the documentation and found a
reference in the Master Index to the MACRO conversion procedure in the
Workflow Objects Guide, but I cannot find anything about it there.
Is that still around?
ARS
The OLE print screen will work, but it is very, very, very flaky. The problem I
have is that it periodically prints blank sheets when used. From what I can
tell it seems to be random in occurrence. Then you have to go back and do it
again. It usually works on the second attempt, but of course
How can I search for records that contain a _ as part of a field, like
XYZ_123? I know underscore is a wildcard, but I would think there
would be a way.
Thanks In advance.
Andy L. Mayfield
Protection Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
Misi you're the bomb!!
Thanks so much, worked great!!
Andy L. Mayfield
Protection Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140
-Original Message-
From: Action Request System discussion list(ARSList)
I totally disagree. The thin client is simply unable to do everything
you can do with the fat client. It's a great tool for those not needing
all functionality of the WUT, but it's just not as powerful as the WUT.
Andy L. Mayfield
Protection Control Technician Sr.
Alabama Power Company
(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 15, 2009 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Reporting/Printing Question
We currently have a form that allows you to print screen by pressing a
button on the form. It works most of the time without
)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Thursday, April 16, 2009 7:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question
I had just looked up the price Crystal Reports 2008. Is that report
writer
tool you're talking about, or is there a different one.
The CR
We currently have a form that allows you to print screen by pressing a
button on the form. It works most of the time without problems, but
sometimes it prints blank pages and you have to go back and try again.
From what I've read the WUT is a little flakey when it comes to
printing.
I would like
Of Mayfield, Andy L.
Sent: Tuesday, February 17, 2009 7:28 AM
To: arslist@ARSLIST.ORG
Subject: User Password Configuration
OK, I know this is probably an easy question, but I'm struggling a bit
this morning.
How do you disable the Special Character requirement in the password
management
OK, I know this is probably an easy question, but I'm struggling a bit
this morning.
How do you disable the Special Character requirement in the password
management in version 7.1?
I could have sworn that I've seen that option somewhere before, but I am
unable to locate it now.
Thanks,
Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Mayfield, Andy L.
Sent: 28 January 2009 15:27
To: arslist@ARSLIST.ORG
Subject: Printing
Has anyone out there encountered a problem where when printing a form
the WUT (using Ctrl+P), they get
discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Mayfield, Andy L.
Sent: 29 January 2009 15:57
To: arslist@ARSLIST.ORG
Subject: Re: Printing
I really hate to hear that. Our guys have to print a copy of the ticket
for procedural reasons, but maybe I can find a way around
Has anyone out there encountered a problem where when printing a form
the WUT (using Ctrl+P), they get a blank sheet. You can attempt to print
again and it will come out fine most of the time. Sometimes you have to
do it two or three times. It appears to very sporadic and random in
nature.
ARS
I must say that was a good one.
Andy L. Mayfield
Protection Control Sr. Technician
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Steve
It seems the password management feature will only work if the WUT is
also running version 7.1.
I searched the list archives and found where others have noted this
behavior.
Does anyone know if there is a work-around for this or is it something
we will just have to deal with?
Thanks All,
Does anyone know of a place to get the documentation for ARS 7.1 in a
single download? It looks like to get the docs from the support site I
have to open then save each of the PDF's one at a time.
Also when downloading from the support site the files are named with a
five digit number and
, liaison or public relations representative for
BMC Software, Inc.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Monday, December 01, 2008 11:58 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1
We upgraded one of our servers to 7.1.00 and now some of our users are
getting a permission error.
Nothing changed on the forms that I'm aware of, but now users are
getting the ARERR [333] No access to field:7, which is the status field.
This field is supposed to be updated through workflow when
for the user (Make a change to the group
information for the user so the system will update their user_cache
record, and then have the user log back in to the server).
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy
that you need to open field 1 to public to make
your application work the way it used to...
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Tuesday, November 25, 2008 10:17 AM
To: arslist
)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Tuesday, November 25, 2008 4:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED)
We had a similar problem recently. We found that an Active Link was
causing our problem. It was a newly created
Of Mayfield, Andy L.
Sent: Tuesday, November 18, 2008 1:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Server Hangs
**
Help
I believe we may have found the culprit of our server hang ups. I believe
we’ve traced it to an Active Link (which really confuses me) and I’m hoping
that someone
We use it for logging people into and out of locations and we also use
it for inventory purposes.
Our guys submit requests for parts, requests to return parts and
discrepancy reports for failed parts.
Andy L. Mayfield
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140
Probably not the likely culprit, but. Have you tried checking it on
another machine? I have had problems in the past where my WUT cache was
not clearing and I would not see changes using the WUT that I had just
made to forms or workflow.
Andy L. Mayfield
Sr. System Operation Specialist
in the process of
finding which fields are causing this problem and eliminating it by
changing the properties of the field and saving it.
Joe
From: Mayfield, Andy L. [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, November 17, 2008 5:45:38 PM
Subject
I know this is probably simple, but my brain is having more problems
than usual this afternoon.
I want the active link to create a report from information on the
current screen. The thing that has me stumped is that I need to do this
prior to the record being saved.
I'm able to get it to work
We've begun having a strange problem. Our server has begun to hang
making searching or creating records on most forms impossible. It will
still allow you to log in and work with some of our smaller forms (6 or
so fields), but it makes our Trouble Report form hang.
The error message you get
the transaction to a
temporary table using Direct SQL prior to saving the request and pulling
the report off that temporary table.
Joe
From: Mayfield, Andy L. [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, November 17, 2008 5:29:13 PM
Subject: Active Link
the properties of the field and saving it.
Joe
From: Mayfield, Andy L. [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, November 17, 2008 5:45:38 PM
Subject: Server Hangs
We've begun having a strange problem. Our server has begun to hang
making searching
Has anyone gotten the following error message while trying to use OLE
via an active link?
Problem:
Error fetching requested interface object.
Details:
No such interface supported.
We are all Windows running MSSQL and the OLE is attempting to control
Microsoft MapPoint.
Thanks,
Andy L.
Does anyone out there have any experience with integrating Remedy with
MapPoint? I am trying to put something together to pass data from
Remedy to MapPoint on demand.
Thanks,
Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
Just out of curiosity, how are they violating the CAN-SPAM Act?
Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140
From: Action Request System discussion list(ARSList)
I have an AL that fires on a selection field. The AL does a set field
action, uses the Current Screen, and should take the value from a
character field ($Field$) and place it in another character field.
$Field$ has a drop down menu to pull it's available options. When the
AL fires, I get the
Subject: Re: AL Question
I'm not sure I understand what you mean 'I get the menu options for
$Field$', could you elaborate?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Tuesday, October 14, 2008 3:06 PM
Of Mayfield, Andy L.
Sent: Tuesday, October 14, 2008 4:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: AL Question
$Field$ is tied to a search menu and has a predetermined set of values
to pull from.
When my AL fires, instead of grabbing the value that's currently in
$Field$, it pulls up the menu
SoLinc: 10*19140
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Tuesday, October 14, 2008 4:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: AL Question
Since I am using the CURRENT SCREEN options
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