Re: Mid Tier 7.1

Hi, Fred: As you mentioned, it doesn't seem to work using the ViewFormServlet syntax in your email below. However, I noticed that it works with the ViewFormServlet if the mode parameter is used, or at the very least it works with mode=Submit. Without the mode parameter, obviously it opens in

Using Source Control with ARS 7.1 and CMDB 2.1

Good Day, Fellow Listers: ARS 7.1 patch 002 ITSM 7.0 CMDB 2.1 Windows 2003 SQL Server 2005 Visual Source Safe 2005 I have a few questions regarding source-control brands and versions used with ARS 7.1, ITSM 7.x and CMDB 2.x. We've tried both Dimensions and Visual Source Safe 2005 on ARS

Re: AIE and Importing Date Fields Question .....

Hi, Sean: Someone feel free to correct me if I am wrong. You should be able to import an integer into a Remedy Date field since (as you acknowledged) it is stored as an integer. It will automatically be displayed as a Date when viewed through the GUI. At least I've done that in the past.

Re: Application-Delete-Query-Entry gives errors [pjm]

Hi, Rick: I think you have the gist of what everyone's saying. You already know that it is more efficient to point that escalation at the group form where groupId=0 or 1...or whatever. I believe your question was related to the error messages you're receiving. And although you understand

Re: Fwd: Mid-Tier 7.1.00 Patch 002 - Performance - UPDATE

on the new web server. Forwarded conversation Subject: Mid-Tier 7.1.00 Patch 002 - Performance From: Michelle L [EMAIL PROTECTED] Date: Wed, Apr 30, 2008 at 10:17 AM To: arslist@arslist.org ** Hello, Friends: Anyone else experience this slowness on Mid-Tier 7.1.00 Patch 002

Mid-Tier 7.1.00 Patch 002 - Performance

Hello, Friends: Anyone else experience this slowness on Mid-Tier 7.1.00 Patch 002?. It's quite noticeable. We've noticed an interesting thing on Mid-Tier 7.1.00 Patch 002 (on both Apache Tomcat and Servlet Exec). It doesn't seem to matter what if the version of the ARS Server is 6.3 or

Re: Mid-Tier 7.1.00 Patch 002 - Performance

7.1.00.002 Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michelle L Sent: Wednesday, April 30, 2008 12:18 PM

Re: Mid-Tier 7.1.00 Patch 002 - Performance

Hey, Christopher: I will definitely pass this good info on to my team...and to tech support..who has yet to give me a legitimate response besidesthe usual send me your log. I just want them to try it for themselves. By the way, I am using IE 6.0 for a browser. I have not tried this on

ARS 7.1.00 Audit form Flakiness

Good Day, Friends: Has anyone else experienced the flakiness of the ARS 7.1.00 Patch 001 (server) Audit form functionality? Oh ma gah, this is far worse than the Archive form flakiness of the earlier patches of ARS 6.3. The Flaky List: 1. Trim fields (boxes, lines and text) are not pushed

Re: Tips and Tricks - Where are they?

- From: Michelle L Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Thursday, March 20, 2008 16:56 Subject: Tips and Tricks - Where are they? ** Hey, Y'all: I've seen some emails flying back and forth about the new site for BMCRemedy Development Community, forums and other

Tips and Tricks - Where are they?

Hey, Y'all: I've seen some emails flying back and forth about the new site for BMCRemedy Development Community, forums and other documentation. It's great and I have it bookmarked BUT, is there one place to find the Tips and Tricks. I cannot find any of the older Tips and Tricks articles

DST - Leap Year Issue with Date Only fields

Hey Y'all: Remedy ARS 6.3 P23 (Server is in Central time zone) Windows 2003 SQL Server 2000 Admin tool ARS 6.3 P23 User Tool 6.3 P23 and 7.0.1 Patch 005 We're not sure if this issue is DST only related or DST and Leap Year related. We discovered an interesting phenomenon when we reviewed

Re: DST - Leap Year Issue with Date Only fields

customer who encountered the same issue, so I am surprised that BMC was unable to reproduce it. I haven't tested to see if it has been corrected in ARS 7.0.1+. The issue seems to be related to the DST change, not leap year. --Thomas - Original Message - From: Michelle L [EMAIL PROTECTED

Re: DST - Leap Year Issue with Date Only fields

for this problem. We had the same problem, but we are on 6.0 and would need to upgrade to 6.3 and install the patch. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michelle L Sent: Wednesday, March 12, 2008 11:29 AM To: arslist

Re: who can advice on new features of version 7

Hi, Serouche: You do not have to do a full blown upgrade to take advantage of this feature. One can remain on ARS 6.3 for example and use a 7.x Mid-Tier to take advantage of this. All you would need is for someone to send you the def file for saved searches and import it into your ARS 6.3

Re: URL to a specific incident record

Melissa, I am not sure whether or not you received the answer to your query yet, but have you tried? And...I'm kind of late coming into it. https://webserver/arsys/servlet/ViewFormServlet?server=arserverform=HPD%3AHelp%20Deskview=Default%20User%20View

Re: Mid-Tier 6.3 report file location

Hello, It is my understanding that CSV is not available on Mid-Tier 6.3, according to the documentation. The statement below can be found at the bottom of page 230 in Chapter 7 of the Action Request System 6.3 Developing AR System Applications: Advanced pdf. The CSV, AR Export, and XML

Re: Complete list of defects? open and closed?

Hi, Mary: Yes, there is a product defects section. Log into the support site, click Issue Management, click Product Defects. One can search by product, version and problem area. The one request that is still not available is the ability to search by defect ID.

Re: ARS v7.1.0 Patch 001 Released

Good Morning, Christopher: Thank you for the heads up on this patch. Just to confirm, you're on a Windows 2003 /SQL Server platform right? Carey Black or anyone else that downloaded the restricted release version of 7.1 patch001; did you run into similar problems? We were also asked to

Re: Error 302: Entry does not exist in database

Hi, Michael: This error also occurs on CREATE when one doesn't have permission to the entry just created. Is it possible that the report that was just created is assigned to an Assignee group (Field 112) that the account used to create the report is not a part of? Hope that helps, Michelle

Re: Mid-Tier displays GMT time

Hi, Folks: I meant to respond to this last week. There is a documented bug in the Mid-Tier regarding Timezone. It was allegedly fixed in Mid-Tier 7.0.1 Patch 003, but I'm here to tell you that it's not. We're on Mid-Tier 7.0.1 Patch 004 (Windows 2003, IIS 6, Servlet Exec, Internet Explorer)

Re: Possible DST Issue

: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michelle L Sent: Friday, November 02, 2007 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: Possible DST Issue ** Hi, Stephen: Thank you for the workaround and passing this along to the masses. Is there already

Re: Possible DST Issue

Hi, Stephen: Thank you for the workaround and passing this along to the masses. Is there already a defect id for this? Thanks, Michelle Heider, Stephen [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/02/2007 07:37 AM Please respond to

Re: First patch for ARS 7.1

Good Day To you all (and Mr. Easter) Mid-Tier 7.1.00 (Windows 2003, IIS 6.x, Apache Tomcat 6.0.13, Java Version 1.6.0_01) ARS 6.3 Patch 20 (Windows 2003, SQL Server 2000) I.E. 6 browsers Thank you for providing the defect id, Joe. We are also receiving the message below after upgrading from

RESOLVED: BMC Remedy Product Documentation Filenames

Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michelle L Sent: Friday, October 05, 2007 6:45 PM To: arslist@ARSLIST.ORG Subject: BMC Remedy Product Documentation Filenames ** Hi, David Easter and Fellow Listers: I'm sure this question has been posed before. I've

BMC Remedy Product Documentation Filenames

Hi, David Easter and Fellow Listers: I'm sure this question has been posed before. I've noticed that for at least the past year that all of the product document PDFs have numbers for filenames. Although, I will always have a preference for the dark ages of books, I've adapted to the PDF

Re: BMC Remedy Support Site Problems

I just attempted to search for an old case on the support site and received the following error dialog: Failed to connect to ServletExec Group=hou-remprd-03 Address=an IP address at port The error number is 146 Sigh, Michelle