.
This makes no sense to me and I can't find anything similar in the logs
- anyone else ever run into this?
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
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Email me off list with your questions.
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bill Myers
Sent: Tuesday, October 28
system. It makes the IT department
look bad when I don't know is a common answer to when a specific bug
will be fixed.
So - could I fix this? Sure - it's pretty easy really. But I don't
know what else would break...and I'd be violating policy.
William Rentfrow
Principal Consultant, StrataCom
and
error.
What do YOU do with this sort of problem?
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
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- and the most scenic.
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gareth Oliver
Sent: Monday, October 13, 2008 10:42 PM
To: arslist@ARSLIST.ORG
to walk in (unlike the VAST majority of
suburbs in the US and many of the major cities).
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED
seconds to do so. I can't imagine
anyone with health issues even making it halfway across.
As a general rule people are as friendly as you are wherever you go.
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
From: William
with this as well. I'd
take it to BMC engineering.
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Kemes, Lisa
Sent: Friday
Agreed on all counts.
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, October 10, 2008 3:14 PM
Not even - $55 inclusive? That's $2200/week.
My travel expenses for this week alone are about $3200. Granted that's
a bit expensive...
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
-Original Message-
From: Action Request System discussion
I agree on Josh's knowledge, etc - I have talked/emailed him a few times
myself. I certainly wasn't trying to give him a hard time - just
commenting on the market in general...
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
-Original Message
The single worst rate I have ever seen was after the tech bubble burst
in late 2001 or so - it was $35/hr all inclusive.
I hope we're not headed that direction againif so I may take up
breadmaking or some other tangible products career :)
William Rentfrow
Principal Consultant, StrataCom
. This still doesn't really address the issue though
because they want up to 4PM on any given day to fulfill requests that
came in after 4:00PM the previous day and requests for the current day
that came in prior to 4pm.
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701
by Monday
might be a minor miracle.
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon
Sent: Wednesday, October 08, 2008 6:54 PM
This is a good road to start down...I'll have to give it a try and see
if the overhead on the server justifies it for this one ST.
I don't know how much volume there is for this particular issue.
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
error message. And everything
installs correctly.
On both boxes the user running the install has correct administrative
permissions, etc.
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
Just to clarify - BMC support thinks the installer is trying to install
the collector based off of our log files. Since we've re-run this
process multiple times I can say authoritatively we are NOT doing that.
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157
- you can open up the DEF file and check and they will
all be there. However, the Admin tool just hangs in it's white screen
looking like it is still waiting for something to complete. THere's no
processor activity and no apparent SQL activity.
Anyone run into this? It's annoying...
William
Just for kicks we tried exporting from another machine and it is fine -
it's probably some local admin tool install issue.
Theoretically I am on vacation.
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
From: Action
timeout?
I have tried this on multiple platforms - windows + SQL Server, Solaris
+ Oracle, etc. It never works.
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
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I do not know of any alternatives except custom builds.
What are your concerns with the SLM module? I have worked with it and I'm
pretty familiar with it's strengths and limitations.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
.
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Oscar Herrera
Sent: Thursday, October 02, 2008 3:32 PM
To: arslist@ARSLIST.ORG
Subject
confused because we are not hitting peak usage or anything
at these times (which are random) and there's no consistency to it.
Thoughts?
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
At the same time this happens the websphere logs indicate the following:
ERROR (90): Cannot establish a network connection to the AR System
server: Connection timed out servername
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
I got the answer back from BMC - this was fixed in Patch 003 of IM. So it
actually was a bug - it's just fixed already.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
From: Action Request System discussion
. You also have the change the ar.conf file.
2.) Make sure your db cursor-sharing is set and matches the configuration you
have in your ar.conf cursor-sharing. Search the list here for that term and
you'll find plenty of information.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL
' ($TIMESTAMP$ -
1296000)).
On Wed, Sep 10, 2008 at 9:24 AM, William Rentfrow
[EMAIL PROTECTED] wrote:
**
If you are using IM 7.03 (and I presume all of the versions)
there is a bug/inefficiency worth fixing that I stumbled across -
especially if you are using auditing
Management
860-766-4761
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Wednesday, September 10, 2008 9:24 AM
To: arslist@ARSLIST.ORG
Subject: Incident Management bug worth noting
**
If you
Of William Rentfrow
Sent: Wednesday, September 10, 2008 9:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management bug worth noting
**
Weird.
I've checked it on two different installs of the system and it
was the same. I do
Message
From: William Rentfrow [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 10, 2008 9:24:14 AM
Subject: Incident Management bug worth noting
**
If you are using IM 7.03 (and I presume all of the versions) there is a
bug/inefficiency worth fixing that I stumbled across
Do you mean W2 or contract-W2? The rules are different.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roberts, Chas
Sent: Monday, September 08, 2008 10:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: W-2 vs. 1099
**
The IRS website has the answer to your original question...but there's
more you should be aware of. As an independent there are some issues
with being correctly classified as a contractor vs.. an employee.
The rules for this are pretty clearly laid out on the IRS website. They
are well laid
Dumb question - why are you modifying their record in the User form?
I agree this is likely a caching issue.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
From: Action Request System discussion list(ARSList
Not sure about doing it that way - but I've been in multiple situations
where there's a load balancer which effectively did the same thing using
multiple MT servers.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
enjoy..weekend.
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
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help others at some
time.
Re: Lesson Three. Could you elaborate on the apps helping you by
changing the DB CLOB settings? This is disturbing.
Rick
On Fri, Aug 15, 2008 at 8:28 AM, William Rentfrow
[EMAIL PROTECTED] wrote:
**
This one was a proverbial hum-dinger to fix. It's
would overwrite it.
Good catch.
--- William Rentfrow [EMAIL PROTECTED]
wrote:
I'd like to add that if your Oracle server is separate from your AR
server you absolutely need to change the CLOB storage option to in-row
or else there are severe performance penalties that are a royal pain
Currency Ratios actually been defined on the system?
Janie
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Wednesday, August 13, 2008 12:31 PM
To: arslist@ARSLIST.ORG
Subject
, August 13, 2008 8:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARGetMultipleCurrencySetRatios X a zillion
Can you elaborate on this?
we are having performance problems
Anything specific? Any examples?
Axton Grams
On Wed, Aug 13, 2008 at 3:31 PM, William Rentfrow
[EMAIL PROTECTED] wrote:
**
I
: ARGetMultipleCurrencySetRatios X a zillion
Can you post an entry from the api logs for one of the calls?
Axton Grams
On Wed, Aug 13, 2008 at 3:31 PM, William Rentfrow
[EMAIL PROTECTED] wrote:
**
I have been troubleshooting an unrelated problem. In 40 minutes of
server side logging I have 509 instances
: Thursday, August 14, 2008 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARGetMultipleCurrencySetRatios X a zillion
Are there currency fields on the form that the user is opening?
Axton Grams
On Thu, Aug 14, 2008 at 11:54 AM, William Rentfrow
[EMAIL PROTECTED] wrote:
Here's a snippet of what's
some problem occur, even in 7.1, if currencies
aren't defined in any way. I would make sure that you at least have
default currencies defined.
Rick
On Thu, Aug 14, 2008 at 8:54 AM, William Rentfrow
[EMAIL PROTECTED] wrote:
Here's a snippet of what's happening - User ID's and IP
I've experienced this with a total of 5 servers now. As mentioned below a
server restart is mandatory.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
From: Action Request System discussion list(ARSList
12, 2008 11:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Major index problem
**
I think you're right.
On Tue, Aug 12, 2008 at 9:30 AM, William Rentfrow
[EMAIL PROTECTED] wrote:
**
Anyone know what escalation? There's no escalation based directly off
of that table so I suspect it's one
, Raritan, NJ, 08869
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Wednesday, August 13, 2008 10:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error when opening the server information with user tool
7.1 patch-4
how to slow this down to something more like once an hour
per user? It's overkill X a zillion right now.
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
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Consultancy Services Ltd.
work: +1-908-655-4090
cell: +1-848-391-8178
On behalf of:
Information Technology Services
1003, Route 202N, Raritan, NJ, 08869
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Wednesday
between creations of incidents.
4.) There appear to be old/extra records in HPD:CFG Ticket Num
Generator from the past two days. There are no entries prior to Monday
Does anyone know how the form HPD:CFG Ticket Num Generator works in
terms of when/how it gets emptied?
William Rentfrow, Principal
:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Major index problem
**
William, if memory serves, the records in that form get flagged for
deletion after the Incident is created, and an Escalation deletes them.
Rick
On Tue, Aug 12, 2008 at 9:18 AM, William Rentfrow
[EMAIL PROTECTED] wrote
:30 AM, William Rentfrow
[EMAIL PROTECTED] wrote:
**
Anyone know what escalation? There's no escalation based directly off
of that table so I suspect it's one of the cleanup ones.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED
.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
From: Action Request System discussion list(ARSList) on behalf of Hugo Ruesga
Sent: Thu 8/7/2008 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: user_cache question
** Yep
on sub-contracting
situations but the real point is this: There is risk for the middle-men.
And often they do provide a service both parties need. We have been on
both sides of that - good and bad - and you can usually very quickly
tell what kind of outfit you are working with.
William Rentfrow
usually work in environments that are locked down with
limited access to direct sql, etc - but I still find it funny.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
From: Action Request System discussion list
MT timeouts are set to 60 minutes.
All of the Business Objects timeouts are 20 minutes.
Workstation keep alive browser timeouts are 10 minutes - same as on IIS.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
of my users in question who can not save has a # of 38 in her
BADPWDTOTAL field in user_cache...
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
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that.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
From: Action Request System discussion list(ARSList) on behalf of Darrell
Reading
Sent: Tue 8/5/2008 8:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: You do not have
I'd vote for Submitting the most obscure questions in the last year but then
I'd look like I was nominating myself.
I have run into more weird stuff on my current engagement than the last 5 years
combined.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C
be checked.
Let know.
Thanks,
Mohan
--- On Mon, 8/4/08, William Rentfrow [EMAIL PROTECTED] wrote:
From: William Rentfrow [EMAIL PROTECTED]
Subject: Re: You do not have write license woes
To: arslist@ARSLIST.ORG
Date: Monday, August 4, 2008, 11:21 PM The users are configured
properly - I
directly to a specific web server...that
should eliminate the load balancer fairly easily if you have that
capability.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 8:08 AM
- but I have no idea what.
Anyone have any ideas?
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
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password must be checked.
Let know.
Thanks,
Mohan
--- On Mon, 8/4/08, William Rentfrow [EMAIL PROTECTED] wrote:
From: William Rentfrow [EMAIL PROTECTED]
Subject: Re: You do not have write license woes
To: arslist@ARSLIST.ORG
Date: Monday, August 4, 2008, 11:21 PM The users are configured
it?
Mark
From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent: Tue 05/08/2008 18:12
To: arslist@ARSLIST.ORG
Subject: Re: You do not have write license woes
Okay, we just eliminated this as a possible cause. The remaining
Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: You do not have write license woes
That is what I did. The results were the same. I am pretty sure
(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 1:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: You do not have write license woes
Unfortunately the users with the problem are in St. Louis and the guy
with the direct access is here in the Twin Cities
permissions for the user that starts the web server..
Joe
- Original Message
From: William Rentfrow [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tuesday, August 5, 2008 11:54:30 AM
Subject: BOXI users with large data quantities
**
Is anyone else using BOXI or CE to print reports
something stupid.
BMC Support has been unable to assist in this issue - it's been going on
for months. Has anyone else run into this? I don't even know how to
troubleshoot what is going on really since all of the app/workflow/api
stuff seems to be correct.
William Rentfrow, Principal Consultant
- 561-682-2780
Cell - 561-665-1363
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, August 04, 2008 12:21 PM
To: arslist@ARSLIST.ORG
the user, its the license that is
invalid at that point.
Joe
- Original Message
From: William Rentfrow [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, August 4, 2008 1:06:24 PM
Subject: Re: You do not have write license woes
**
No - not that I know of...but even then it doesn't
]
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, August 04, 2008 12:21 PM
To: arslist@ARSLIST.ORG
Subject: You do not have write license woes
I have a variety of users who
woes
Are you using any form of AREA plugin?
Mark
From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent: Mon 04/08/2008 17:21
To: arslist@ARSLIST.ORG
Subject: You do not have write license woes
**
I have a variety of users who
To: arslist@ARSLIST.ORG
Subject: Re: You do not have write license woes
Are you using any form of AREA plugin?
Mark
From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent: Mon 04/08/2008 17:21
To: arslist@ARSLIST.ORG
Subject: You do
not have write license woes
Are you using any form of AREA plugin?
Mark
From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent: Mon 04/08/2008 17:21
To: arslist@ARSLIST.ORG
Subject: You do not have write license woes
**
I have
Systems Engineer
Phone 479.204.5739
[EMAIL PROTECTED]
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday
[EMAIL PROTECTED]
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, August 04, 2008 12:59
To: arslist
Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On Mon, Aug 4, 2008 at 1:59 PM, William Rentfrow
[EMAIL PROTECTED] wrote:
Also, did I mention it works in the user tool - this is just a
mid
? Is it storing the cookie
properly?
Tauf Chowdhury | Forest Laboratories, Inc.
Sr. Analyst
Office: 631.858.7765
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, August 04, 2008 2:37 PM
| Forest Laboratories, Inc.
Sr. Analyst
Office: 631.858.7765
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, August 04, 2008 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: You do not have write license
get.. also turn on your LDAP
logging to verify if the user is being authenticated as he should..
Cheers
Joe
- Original Message
From: William Rentfrow [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, August 4, 2008 3:35:06 PM
Subject: Re: You do not have write license woes
Once
, do the users have application write license configured
properly?
Also what version of ARS and Midtier you are on though you say the ITSM
version is 7.0.3?
Thanks,
Mohan
--- On Mon, 8/4/08, William Rentfrow [EMAIL PROTECTED] wrote:
From: William Rentfrow [EMAIL PROTECTED]
Subject: Re: You do
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, August 04, 2008 1:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: You do not have write license woes
Guest users are not allowed. The user is connected as themself.
All good
? Is it storing the cookie
properly?
Tauf Chowdhury | Forest Laboratories, Inc.
Sr. Analyst
Office: 631.858.7765
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, August 04, 2008 2:37 PM
To: arslist
What do you want to do exactly?
Many corporations that use Exchange are also using MS Active Directory.
If you set up the ARDBC/AREA plugins you can authenticate and pull
information back from there.
It's not advisable however to let the system do an automatic match on
name to find the email
Apologies if you already know this...but ...if you are using ITSM the HD Agents
can manually send emails from the Incident itself. This way the email comes
from the system.
Naturally you have to address how to deal with if the user replies.
William Rentfrow
Principal Consultant, StrataCom
If you have the CMDB you also have a license for the Atrium Integration Engine.
There are connectors for this for both SQL and Oracle and they can connect to
remote databases to pull data as you suggest.
You may need to purchase the connector - I do not recall.
William Rentfrow
Principal
I have to agree on this - don't do it.
A while back we had a customer with AR 4.x clients connecting to a 6.x
server - a few workstations got missed in an upgrade. One API call had
changed on the backend. Whenever a user did a certain specific search
the entire server went down immediately.
Q: What is the difference between a DBA and a terrorist?
A: You can occasionally negotiate with a terrorist.
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
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getting no where.
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
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screens before.
Rick
On Thu, Jul 31, 2008 at 1:54 PM, William Rentfrow
[EMAIL PROTECTED] wrote:
**
I can not get crystal reports to run in the client - this is
quite mysterious.
They used to work - this is AR 7.1 patch 001 with matching
clients. I have re
4:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal reports in client = broken
Make sure that the report server AND port are listed in the user's AR
User Preference form record. We had a similar issue and this fixed it.
-Original Message-
From: William Rentfrow [EMAIL PROTECTED]
Sent
We are using Business Objects XI with ARS 7.1/MT 7.1 on Solaris. We're
running those on separate boxes and the BOXI server on a windows boxes.
All connections are secure and run through port 9443. Everything
workswhen you print an Incident for example it works just fine.
However,
I assume you mean the mid-tier?
We are currently running 7.1 on Websphere with IBM HTTP server. Email
me off list if you have specifics. I will say we did have to get a
custom WAR file at least once in the process - otherwise we're just
using the standard java version from the compatibility
file - this
one:
Server-Name: server001
Server-Name: server002
Correct?
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
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[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, July 29, 2008 12:18 PM
To: arslist@ARSLIST.ORG
Subject: ar.conf question for logical server names + ad hoc reports
This is AR Server 7.1 patch 001 running ITSM 7.03.
Our server has a physical host name (let's say it's server001
What are you trying to do? You can use the field 1005 in calculations (ie,
filter/active link run ifs) without it being on the form.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
From: Action Request System
of those weeks
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
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and the client tool?
hbr
On 7/25/08, William Rentfrow [EMAIL PROTECTED] wrote:
**
Sowe turned on the Advanced Search option on all views of
the HPD:Help Desk form in IM 7.03.
And we've flushed the cache, etc, on the mid-tier - but for some
reason
?
**
Its missing from both the web and the client tool?
hbr
On 7/25/08, William Rentfrow [EMAIL PROTECTED] wrote:
**
Sowe turned on the Advanced Search option on all views of
the HPD:Help Desk form in IM 7.03.
And we've flushed the cache, etc, on the mid
: Advanced Search?
Did someone turn off Advanced Search - open HPD:Help Desk, click on
Form, Current View, Properties, Menu Access.
On 7/25/08, William Rentfrow [EMAIL PROTECTED] wrote:
**
Sowe turned on the Advanced Search option on all views of the
HPD:Help Desk form in IM 7.03
@ARSLIST.ORG
Subject: Re: Advanced Search?
**
Ok, then try flushing the cache on the browser (client) side.
Just a guess,
hbr
On 7/25/08, William Rentfrow [EMAIL PROTECTED] wrote:
**
Sowe turned on the Advanced Search option on all views of
the HPD:Help Desk form in IM
/25/08, William Rentfrow [EMAIL PROTECTED] wrote:
**
Been there...tried that.plus we cleared the cache on all 11
MT servers
It just doesn't work.
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