Confused on use of Assignment Engine

Hi List As per my understanding Assignment Engine is used for auto User Assignment based on load, skill availability etc and not for auto group assignment. Group Assignment is based on configuration of Company, location, Prod Cat and Op Cat. And even if we switch of Assignment Engine Group

Web Service Issue - Post Upgrade from ARS 7.1 to ARS 7.6.04 SP2

Hi List We have upgraded our ARS instance from ARS 7.1 to ARS 7.6.04 SP2. We have a custom application where we are consuming an external web service. The workflow is that an escalation sets a flag and then there is workflow (filters) which are triggered to gather a values from other forms and

Re: Post Upgrade - Server Information is empty

it to delete extra fields/views, this cleaned up the form and allowed it to work properly. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jaya munjal Sent: Thursday, July 12, 2012 9:21 AM To: arslist@ARSLIST.ORG Subject

Solaris Installer - 7.6.04

Hi List We are encountering a stranger behavior that while running the installer for ARS 7.6.04 SP2. Sometimes the installer gives us an error that the database client version is not supported and then we close the installer and re-launch it works. Currently we are testing the upgrade in our

Post Upgrade - Server Information is empty

Hi List We are upgrading our ARS 7.1 to ARS 7.6.04 SP2 , the installer runs fine but we have noticed that most time the server information becomes blank. The services come up and the host id is shown on the license console. But server information remains empty, we have tried restarting ar

Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group

. Enjoy ... William Rentfrow wrentf...@stratacominc.com Office - 715-204-3061 Cell - 715-498-5056 From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of jaya munjal [jaya_mun...@yahoo.com] Sent: Tuesday, July 10, 2012 7:23 PM

Re: how to change RMI port of email engine

://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs   From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jaya munjal Sent: Sunday, July 08, 2012 4:16 PM To: arslist@ARSLIST.ORG Subject: how to change RMI port of email engine   ** Hi List

Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group

. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jaya munjal Sent: Sunday, July 08, 2012 4:44 AM To: arslist@ARSLIST.ORG Subject: Upgrade ARS 7.1 to 7.6.04 SP2 in server group ** Hi List We are trying to upgrade our

Re: how to change RMI port of email engine

discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jaya munjal Sent: Sunday, July 08, 2012 4:16 PM To: arslist@ARSLIST.ORG Subject: how to change RMI port of email engine ** Hi List Is it possible to change the RMI port on which the email engine is running, I tried

Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group

@ARSLIST.ORG] On Behalf Of jaya munjal Sent: Sunday, July 08, 2012 4:44 AM To: arslist@ARSLIST.ORG Subject: Upgrade ARS 7.1 to 7.6.04 SP2 in server group ** Hi List We are trying to upgrade our environment (5 ARS in a server group mode) with email engine installed on all ARS servers. The problem we

how to change RMI port of email engine

Hi List Is it possible to change the RMI port on which the email engine is running, I tried changing the port in the emaildeamon.properties file but the email engine did not start. Is there somewhere else where configuration needs to be changes. ARS 7.6.04 SP2 DB - oracle OS - Solaris Thanks

Upgrade ARS 7.1 to 7.6.04 SP2 in server group

Hi List We are trying to upgrade our environment (5 ARS in a server group mode) with email engine installed on all ARS servers. The problem we see is upgrading the secondary servers if we select email engine along with the ARS server in the server group mode. Below are the steps we are

Upgrade ARS 7.1 to ARS 7.6.04

Hi List We are planning to upgrade our existing ARS server from ARS 7.1 patch 5 to ARS 7.6.04 SP2. Currently we are using Oracle 10g R2 which is minimum version of Oracle that is supported by ARS 7.6.04 as per the compatibility matrix. I wanted to check is there any merit or does BMC recommend

Re: Upgrade ARS 7.1 to ARS 7.6.04

reflect those of BMC Software, Inc.  My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc.   From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jaya

Re: Upgrade ARS 7.1 to ARS 7.6.04

will work with the 10g server.   Also I am with you that you never want to do both a DB upgrade and an application upgrade at the same time.   Fred     From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jaya munjal Sent: Tuesday, April 03, 2012 1:57 PM

Re: Limiting AIE data exchange

(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jaya munjal Sent: Monday, November 28, 2011 2:06 PM To: arslist@ARSLIST.ORG Subject: Re: Limiting AIE data exchange   ** looks there is some bug with AIE 7.6.03 version that its not considering the qualifaction for AIE data exchange. I have opened

Re: Limiting AIE data exchange

data exchange ** Hi, AIE till v7.6.04 has the 2GB limit on data that can be transferred on a exchange. IF you feel the number of records to be transferred exceeds this 2GB size limit  split it across multiple exchanges and use queries. Satya On Tue, Nov 29, 2011 at 2:36 PM, jaya munjal

Re: Limiting AIE data exchange

looks there is some bug with AIE 7.6.03 version that its not considering the qualifaction for AIE data exchange. I have opened any issue with BMC but they have as usual collects logs and screenshot but have not been able to confirm if its a syntax issue or a product issue.   Anyone else who has

Limiting AIE data exchange

Hi   I want to transfer only sites which are enabled and have been created in the last 24 hrs to be transfered from SIT:Site form to a table in External database (oracle).   I have defined the below query in the data query section of the AR form data mapping but transfers all records.  

Re: Limiting AIE data exchange

Thanks Misi.. I'll try this syntax and get back. From: Misi Mladoniczky m...@rrr.se To: arslist@ARSLIST.ORG Sent: Monday, November 28, 2011 12:43 PM Subject: Re: Limiting AIE data exchange Hi, If you use $-signs, you are typically referencing your current transaction, not columns in the

Re: Limiting AIE data exchange

Hi Misi   This doesnt work either :-(, on the AIE data exchange there is an option to select AR form fields and the Syntax there comes as $field$   Regards jaya From: Misi Mladoniczky m...@rrr.se To: arslist@ARSLIST.ORG Sent: Monday, November 28, 2011 12:43 PM Subject: Re: Limiting AIE data

Def files back up

Hi list   Please can someone suggest whats the best way to take back up of def files on a daily basis. Below is our environment details, we do have a daily DB level back up taken but we would like to take additional def file backs for easy restoration of functionality.   Environment   ARS

Convert Datetime field to GMT

Hi List   I am working on an integration of remedy with Siebel and  have a requirement to convert the date time field to GMT time zone and 24 hrs format while the remedy application server is in CST timezone and using standard time format (AM/PM).   any ideas whats the best way to implement

AR Server not starting

Hi List   I have an issue with my arserver as the services are not starting up. There is no error in the arerror log but the event view has the below error.   Faulting application arserver.exe, version 7.6.3.0, time stamp 0x4c6a4b05, faulting module OCI.dll, version 6.0.6002.18005, time stamp

Remove Logos from ITSM Forms

Hi List   Can anyone suggest the best way to remove logos from all the ITSM forms. Does anyone have the utility which can do this?   I am on ARS 7.6.03, ITSM 7.6.03, Mid-Tier 7.6.04, OS - Windows 2008 and Oracle 10g database.   any suggestions would be helpful.   Thanks Jaya

Remove logos from Remedy forms

Hi Friends   Can anyone suggest the best way to remove logos from all the ITSM forms. Does anyone have the utility which can do this?   I am on ARS 7.6.03, ITSM 7.6.03, Mid-Tier 7.6.04, OS - Windows 2008 and Oracle 10g database.   any suggestions would be helpful.   Thanks Jaya

Relating Task and Problems

Hi List   I have instllated ITSM 7.6.03 and have done no customization.  I have an issue that I am able to resolve Problem Tikcets even if related tasks are still open. Do I need to do any configuration for the same.   ITSM 7.6.03 ARS 7.6.03 OS - Windows 2008 DB - Oracle Mid-Tier - 7.6.04  

ARERR 9093

6.3 Patch 24 Mid Tier - 6.3 Patch 24 DB - Sybase OS - Unix Any pointer in resolving this issue would be highly appreciated. Thanks in advance Jaya Munjal GIS India The Royal Bank of Scotland Group O +91 124 479 1714 M +91 9582893243 F +91 124 479 0023 jaya.mun...@rbs.commailto:nisha.ram

ARERR 9093

ARS 6.3 Patch 24 Mid Tier - 6.3 Patch 24 DB - Sybase OS - Unix Any pointer in resolving this issue would be highly appreciated. Thanks in advance Jaya Munjal GIS India The Royal Bank of Scotland Group O +91 124 479 1714 M +91 9582893243 F +91 124 479 0023 jaya.mun...@rbs.commailto:nisha.ram

Re: CRITICAL:URGENT: Couldn't login to ARADMIN

Hi Manish Try restarting the arsystem this should resolve your issue, incase its production box and you can't restart.. Try login with you adm account and provide the rpc number as the admin queue number, that should work. Regards Jaya Munjal Technology Services India The Royal Bank

URGENT HELP REQUIRED --- PROD ISSUE

Any suggestion would be appreciated... Let me know if you require any other information. Thanks Jaya Munjal Technology Services India The Royal Bank of Scotland Group O +91 124 479 1714 M +91 971 130 9277 F +91 124 479 0023 jaya.mun...@rbs.commailto:nisha.ram...@rbs.com 7B Building, DLF Cyber

Re: How to implement 'Follow the sun' at ARS6.3

Hi Manish Can you briefly describe your environment architecture, do you have different ARS servers across geographical locations. Do you use DSO. Regards Jaya Manish SINGLA [EMAIL PROTECTED] wrote: Hello List, Please advice how we can implement 'Follow the sun' at ARS6.3 as we

Highlight Text of a field

Hi List I have a requirement where the user wants that when he Tabs from one field to the next, data in the field should get highlighted so can he can write over the text, instead of deleting the text. Is it possible to implement this functionality. Thanks in Advance

Re: Diary Field Issue

the TR value of the Diary field, do a Set Field filter on form 2, on 'Submit'. Set fields will copy the whole shebang TR + DB value... Hope this helps. Joe D'Souza - Original Message From: jaya munjal [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, March 15, 2007 2:26

Diary Field Issue

Hi Listerner I am facing a problem while working with Diary Fields. Below is the scenario that I want to implement When ever the status is set to Closed on Form 1, it pushes the data to Form 2. There is a work log field( Diary Field) that also needs to be pushed to Form 2( Dairy

Re: Push Data from a Diary Field

are a result of pl/sql limitations, consider using workflow to copy the diary field to a zero length display only character field, then push the do/char field to the remote char/diary field. If the limitation is in Remedy, configure the above mentioned parameter. Axton Grams On 2/19/07, jaya munjal wrote

Push Data from a Diary Field

Dear List I have 2 Forms, Request Form and a Request History form. There is a Filter that pushes the data from Request Form to Request History on modify when TR.Status = Closed of the Request form. There is a dairy field that needs to pushed as well. This work flow only

IE7.0 Compatible with Mid- tier 6.3

Hi List In my organization, we are upgrading our browsers to IE7.0. I wanted to know if Remedy officially supports IE7.0 with ARS 6.3 In the compatibility matrix on IE 6 is mentioned, I thought may be that not upgraded. Therefore wanted your views if any one out there is also using

Re: What is ARTime

Hi ARTIME is an environment variable which is used incase you want to override the System Settings for the AR Server to use. Similarly there is ARDATE variable to overide date time. I hope this is helpful Regards Jaya Jegannath_Ramaswamy [EMAIL PROTECTED] wrote: **

Macro

** Hi ListI have macro that that performs Modify all action"Modify Bulk" on the server and is called from a cron job.The issue is it searches and modifies only first 300 records, where as I have about 2000 records in the form. Is there a limit to the number of records that can be

Unix User Tool

** Hi ListI am not able to locate the installable for Unix User tool on support web site. If any one has used the unix base user tool, please let me know from where can i download it and how can I install it. Thanks in Advance Jaya Munjal Talk is cheap. Use Yahoo! Messenger to make

Re: Server - Timestamp Issues generating random values

** Hi RobertI did the same test case as you did with some additions, and my test results are differnent from you. I got 1 minute difference between the create date and timestamp value.The other thing i tried is that I created 2 addition char fields and set the default value of one to