We just set up a brand new 7.6.04 SP5 system and are migrating over our
reports.
The records moved over, but all of the Web Report attachments did not.
I tried manually exporting the attachment from our 7.6.04 SP2 system and
adding the attachment to the new system and when I save
: Monday, August 04, 2014 12:43 PM
To: arslist@ARSLIST.ORG
Subject: 7.6.04 SP2 to 7.6.04 SP5 Report Weirdness
We just set up a brand new 7.6.04 SP5 system and are migrating over our
reports.
The records moved over, but all of the Web Report attachments did not.
I tried manually exporting
] On Behalf Of Joe D'Souza
Sent: Monday, August 04, 2014 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 SP2 to 7.6.04 SP5 Report Weirdness
**
Check the entry mode for that attachment field in your attachment pool..
Has it somehow been created as a Display Only attachment?
Joe
, 2014 1:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 SP2 to 7.6.04 SP5 Report Weirdness
I think it might have to do with the Report Definitions form.
I'm going to check that out.
I don't think it's display only, but I'll check.
I'll keep everyone posted.
Thanks!
Lisa
-Original Message
: Tuesday, November 12, 2013 12:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC ITSM 7.6.04 SP2 and Mid-Tier 8.1?
We are running ITSM 764sp2, ARS 764sp2 and just upgrade to Midtier 8.1sp2 hot
fix.
Weblogic 10; everything is RHEL 64bit
- Performance has been better.
- Issues with SRM not showing
Folks,
It might be my lack of understanding or knowledge on the use of Business Object
and their Universe. Our Business Object team just told me that they are having
some data issues related to some of their reports. More correctly some of the
users are reporting that the data reported in
**
I'm pretty sure you are going to have to modify the universe to see this new table. That's one of the reasonswhy the Analytics install/configure guide mentions to create a linked universe.
Terry
on Nov 27, 2013, Terje Moglestue te...@mogle.com wrote:
**
Folks,
It might be my lack of
There are a few known issues related to the re-open functionality.
What I am trying to do should be very simple - but I cannot get around and
fully understand how the out-of-the-box functionality is working. The client
have added a few more fields to the HPD:Helpdesk. When using the
Folks,
My client is running BMC ITSM 7.6.04 SP2 for all components including the
mid-tier.
MS SQL 2008
ARS server groups.
Mid-tier with load balancer.
Tomcat 6
All server are well configured with memory and processers to hold the load of
250-400 concurrent users.
All servers are virtual
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue
Sent: Monday, November 11, 2013 11:09 AM
To: arslist@ARSLIST.ORG
Subject: BMC ITSM 7.6.04 SP2 and Mid-Tier 8.1?
**
Folks,
My client is running BMC ITSM 7.6.04 SP2 for all components including the
mid-tier.
MS SQL 2008
ARS server groups
We are running ITSM 764sp2, ARS 764sp2 and just upgrade to Midtier 8.1sp2 hot
fix.
Weblogic 10; everything is RHEL 64bit
- Performance has been better.
- Issues with SRM not showing fields with menus - still researching with BMC.
- Before applying hotfix table columns could not be resized or
Thanks for your input of categorization class usage Peter!!
Basically I got need 10 classes each with apprx 8-10 custom attribute minimum.
The design question is,
a)
if I should have 1 regular class(at tier 1 level) with all these attributes
and then derive 10 categorization classes out of it
the
Component and Dependency classes as regular classes)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sathish Kumar
Sent: 19 September 2013 17:50
To: arslist@ARSLIST.ORG
Subject: A.CMDB 7.6.04 SP2 - Categorization vs Regular Class
Hello,
We have few custom attributes were we need to create a custom class. But the
question is which one to use regular or categorization?
Can you please share your experience on how to decide on creating a regular vs
categorization class.
Any rules?
Especially pros and cons of going for a
We are in a process of upgrading all remedy modules to 8.1 from 7.6.04. First
we ran the installer for AR server and it upgraded but with 1 severe message
saying that approval server sanity check failed. Then we ran the atrium core
installer and it's in same state from the last 18 hours. It got
I am having issues with my SP2 to SP4 upgrade. BMC Support said it is because
my SHR:Landing Console has a new view that I called Default Administrator View.
I copied the original, renamed it and then named my new view Default
Administrator View. I renamed the original to Default
Of Sanford, Claire
Sent: Tuesday, April 30, 2013 3:44 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.6.04 sp2 to sp4
**
I am having issues with my SP2 to SP4 upgrade. BMC Support said it is because
my SHR:Landing Console has a new view that I called Default Administrator View.
I copied the original
Shawn,
That was it exactly. It. I had to go to Base mode to fix it.
Thank you!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Tuesday, April 30, 2013 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.04 sp2 to sp4
Did you creat the form as an overlay or as a base customization? Change the
mode of Dev Studio to base developer and try renaming the view then
Good luck
Sent from my iPad
On Apr 30, 2013, at 4:44 PM, Sanford, Claire
claire.sanf...@memorialhermann.org wrote:
**
I am having issues with my
Subject:Re: Issues in DSO 7.6.04 SP2 Linux-Windows
Sent by:Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
**
Thanks guys for all the help. I am still trying to figure it out.
One more question.
When servers are geographically dispersed, how does this work
Brandt
Sent: Tuesday, April 09, 2013 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Issues in DSO 7.6.04 SP2 Linux-Windows
**
We are trying to setup DSO between 2 AR servers.
One is on RHEL 5.3, 7.6.04 SP2 and other is on Win 2k 8, 7.6.04 SP2
We enabled DSO on both the servers. Machines are in same network
Brandt
*Sent:* Tuesday, April 09, 2013 10:43 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Issues in DSO 7.6.04 SP2 Linux-Windows
** **
**
We are trying to setup DSO between 2 AR servers.
One is on RHEL 5.3, 7.6.04 SP2 and other is on Win 2k 8, 7.6.04 SP2
** **
We enabled DSO
: Tuesday, April 09, 2013 4:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Issues in DSO 7.6.04 SP2 Linux-Windows
**
Kiran,
That is already in place. I had put entries of each other in appropriate hosts
file on both Windows and Linux.There are no firewalls running on both servers
as well.
~ Nathan
On Tue
nathanrbra...@gmail.com
To: arslist@ARSLIST.ORG
Date: 04/09/2013 01:13 AM
Subject:Issues in DSO 7.6.04 SP2 Linux-Windows
Sent by:Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
**
We are trying to setup DSO between 2 AR servers.
One is on RHEL 5.3, 7.6.04 SP2
or government initiative expressly permitting the use of e-mail for such
purpose.
From:Nathan Brandt nathanrbra...@gmail.com
To:arslist@ARSLIST.ORG
Date:04/09/2013 01:13 AM
Subject:Issues in DSO 7.6.04 SP2 Linux-Windows
Sent by:Action Request System
I just edited /etc/arsystem/myars/armonitor.conf file and un-commented
/opt/bmc/ARSystem/bin/arservdsd line to enable DSO.
But after that I have been getting following error when trying to access
ServerInformation Forms from Midtier
GetServerInfo Failed to get initialization values. (ARERR 8762)
Subject: ARS 7.6.04 SP2 On RHEL 5.3 Error: GetServerInfo Failed to get
initialization values. (ARERR 8762)
**
I just edited /etc/arsystem/myars/armonitor.conf file and un-commented
/opt/bmc/ARSystem/bin/arservdsd line to enable DSO.
But after that I have been getting following error when
-server-name everywhere if FQDN is used.
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Nathan Brandt
*Sent:* Monday, April 08, 2013 3:35 PM
*To:* arslist@ARSLIST.ORG
*Subject:* ARS 7.6.04 SP2 On RHEL 5.3 Error: GetServerInfo Failed
We are trying to setup DSO between 2 AR servers.
One is on RHEL 5.3, 7.6.04 SP2 and other is on Win 2k 8, 7.6.04 SP2
We enabled DSO on both the servers. Machines are in same network and
accessible from one another using machine name (same as AR Server name).
After making all configuration
Hi,
I have installed 8.0 on Scientific OS, which is another RedHat 6.3 derivate,
and it works fine. I have worked with CentOS as well earlier with 7.6.04.
For some reason I disabled portmapper when installing 8, and I think it had
some problem, but I do not remember exactly why...
Best
Has anyone tried installing ARS 7.6.04 on CentOS 6.* 64 bit version?
~ Nathan
___
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Where the Answers Are, and have been for 20 years
permission errors when upgrading from 7.6.04 SP2
to 7.6.04 SP4
**
Hello Paul,
You are upgrading form AR 7.6.04 Sp2 to SP4. i.e. from one overlay aware
platform to the other one (next version).
In this case if you already have overlays created in your system. You should
not use BPCU.
Secondly, Do
@ARSLIST.ORG
Subject: Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2
to 7.6.04 SP4
**
When we built our 7.6.4 SP2, since we are a strictly custom shop, we did not
convert items to custom or create any overlays at that point (I know, shame on
me), but we have since made some
@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: Friday, December 07, 2012 9:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2
to 7.6.04 SP4
**
Paul,
What about importing serveradmin.def manually in developer studio? Does that
throw same error
I am doing an upgrade on Solaris from 7.6.04 SP2 to SP4 after running the bpcu
utility in Overlay mode and when I run the setup.sh, I am getting failures in
the postInstall portion when it is loading the serveradmin.def. The
ARServer-RIK_PostUpgrade_error.log is showing the info below. When I
? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
I am doing an upgrade on Solaris from 7.6.04 SP2 to SP4 after running the
bpcu utility in Overlay mode and when I run the setup.sh, I am getting
failures in the postInstall portion when it is loading
Hi Listers:
I'm looking at the Known Error form (part of Problem Management) in ITSM 7.6.04
SP2 and am noticing that it has a field called View Access on the form itself.
My familiarity with View Access is only with what appears in the Work Info.
There, if it's set to Internal, it means
Hi Ziyan,
You can install ITSM 7.6.04 SP2.
we also did same and its working fine.
Regards,
Jayesh
On Mon, Nov 5, 2012 at 12:08 PM, syed Ziyan syedziya...@gmail.com wrote:
** Hi Members,
We have ARS 7.6.04 sp3 with CMDB 7.6.04 SP3.
Can we install ITSM 7.6.04 SP2 or we need to Install
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of jayesh panchal
Sent: Monday, November 05, 2012 1:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.04 SP2 and SP4 installation
** Hi Ziyan,
You can install ITSM 7.6.04 SP2.
we also did same and its working fine.
Regards,
Jayesh
Hi Members,
We have ARS 7.6.04 sp3 with CMDB 7.6.04 SP3.
Can we install ITSM 7.6.04 SP2 or we need to Install 7.6.04 SP4 ?
Waiting for help..
Thanks
Ziyan
___
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things up so often!
ITSM 7.6.04 SP2
ARS 7.6.04 SP3
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server
Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org
: Remedy ITSM - 7.6.04 SP2 CMDB Audit Trail/Log
Where is the Audit Log/Audit trail on Asset records? CI's etc. I look at the
fields and they are marked for Audit, the only thing I can find is the CMDB
Audits which keeps crashing my Dev system when I click on it. Any ideas? We
need the old Audit
tried 7.6.04 SP2 / and
SP3.. same cases with both.
I have modified till blue in the face (the plugins -- which have helped
some)..
hope you got an idea.. how do I prove it is the OS? or the server build..
---
symptoms ARERROR::
Wed Aug 15 21:52:02 2012 SLMCS : Timeout during data retrieval
Hi List
We have upgraded our ARS instance from ARS 7.1 to ARS 7.6.04 SP2. We have a
custom application where we are consuming an external web service.
The workflow is that an escalation sets a flag and then there is workflow
(filters) which are triggered to gather a values from other forms
Is there a way to invoke a javascript / check to limit a character field to
255 rather than it blowing out the SRM submission.
--
Patrick Zandi
___
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attend
When you add a question in your SRD, you should be able to set a
character limit for each question.
Sent from my iPhone
On Jul 26, 2012, at 4:41 PM, patrick zandi remedy...@gmail.com wrote:
** Is there a way to invoke a javascript / check to limit a character field
to 255 rather than it
We got it.. we think..
Issue is really that a feild1 on one system says it is field length of 0
--Win 2008 Oracle 11 / ARS 7.6.04 sp2 -- works fine
however
--Sol 10, Oracle 11 / ARS 7.6.04 sp2 (same) -- did not work..
Unique index violation.. but there is no index on the field, so we made
primary server
upgrade and server group option during secondary server upgrades.
Thanks
Jaya
From: William Rentfrow wrentf...@stratacominc.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 11, 2012 9:18 AM
Subject: Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group
that it dont start
along with other dependent service.
Ravi Rai
Date: Mon, 9 Jul 2012 06:32:14 -0600
From: lj.longwing@mda.mil
Subject: Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group
To: arslist@ARSLIST.ORG
Jaya,
I experienced a similar issue with recent upgrades...and what I found
@ARSLIST.ORG] On Behalf Of jaya munjal
Sent: Sunday, July 08, 2012 4:44 AM
To: arslist@ARSLIST.ORG
Subject: Upgrade ARS 7.1 to 7.6.04 SP2 in server group
**
Hi List
We are trying to upgrade our environment (5 ARS in a server group mode) with
email engine installed on all ARS servers. The problem we
To: arslist@ARSLIST.ORG
Subject: Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group
Yes this looks to have worked, thanks
--
On Mon, Jul 9, 2012 6:02 PM IST Longwing, LJ CTR MDA/IC wrote:
Jaya,
I experienced a similar issue with recent upgrades...and what I found
the email engine on that
node and it upgraded just fine for me.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of jaya munjal
Sent: Sunday, July 08, 2012 4:44 AM
To: arslist@ARSLIST.ORG
Subject: Upgrade ARS 7.1 to 7.6.04 SP2
Jaya,
Also set the start option Manual during installation so that it dont start
along with other dependent service.
Ravi Rai
Date: Mon, 9 Jul 2012 06:32:14 -0600
From: lj.longwing@mda.mil
Subject: Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group
To: arslist@ARSLIST.ORG
Jaya,
I
Hi List
We are trying to upgrade our environment (5 ARS in a server group mode) with
email engine installed on all ARS servers. The problem we see is upgrading the
secondary servers if we select email engine along with the ARS server in the
server group mode.
Below are the steps we are
-haf...@vodafone.com
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Monday, July 02, 2012 9:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error when save form in 7.6.04 SP2
** Hi Mahmoud,
I have seen similar errors using Chrome
Hi Mahmoud,
I have seen similar errors using Chrome. Since Chrome is not a supported
browser I did not try to find a solution; just switched to a supported
browser.
Jason
On Sun, Jul 1, 2012 at 7:15 AM, Mahmoud Mahdy-Mohamed
mahmoud.mahdy-moha...@vodafone.com wrote:
**
Dears,
Please
I have a customer with an error that I cannot reproduce. I have highjacked
his account, and
tested IE with a proxy server, also Foxfire without a proxy server.
Yet he is getting the following errors, I do not know if he is traversing
two proxy servers.
he can get to SRM entries, but then at the
75024
jcp.com
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of patrick zandi
Sent: Friday, June 08, 2012 11:50 AM
To: arslist@arslist.org
Subject: 7.6.04 sp2 - midtier - permission denied error
** I have a customer with an error that I cannot
:
arslist@arslist.org] *On Behalf Of *patrick zandi
*Sent:* Friday, June 08, 2012 11:50 AM
*To:* arslist@arslist.org
*Subject:* 7.6.04 sp2 - midtier - permission denied error
** **
** I have a customer with an error that I cannot reproduce. I have
highjacked his account, and
tested IE
, this was not properly
reflected, as print button was enabled for work order records. In 7.6.04 SP2
we have changed this in Overview Console, so that there's no confusion about
which records printing is available for and which not.
Peter
This should be classified as Friday Humor! BMC has pretty much said... We
don't know how to do it, so we will take the functionality away... The very
last line of the KB article makes my blood boil!
Hence, from 7.6.04 SP2 onwards the print option is removed
~
Knowledge
**
We have seen high CPU and Memory on the Server running FTS.
Date: Mon, 30 Apr 2012 14:49:45 -0400
From: joseph_willi...@transcanada.com
Subject: 7.6.04 sp2/sp3 Performance
To: arslist@ARSLIST.ORG
Hi listers, I would like to know if anyone is experiencing performance issues
Hi Guys,
Have any one noticed a major Memory/CPU consumption of the arserverd
process in Linux environment.
Please find the environment details below:
*ARS version :* ARS 7.6.04 SP2.
*ITSM Version:* ITSM SP2.
*Linux Version :* RHEL 5 Linux kernel 2.6.18
*Database :* Oracle 11g R2(64 bit)
We
/CPU consumption of ARS 7.6.04 SP2 in Linux.
**
Hi Guys,
Have any one noticed a major Memory/CPU consumption of the arserverd process
in Linux environment.
Please find the environment details below:
ARS version : ARS 7.6.04 SP2.
ITSM Version: ITSM SP2.
Linux Version : RHEL 5 Linux kernel 2.6.18
System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Shiju John
*Sent:* Monday, April 30, 2012 07:00
*To:* arslist@ARSLIST.ORG
*Subject:* Heavy Memory/CPU consumption of ARS 7.6.04 SP2 in Linux.
** **
**
Hi Guys,
Have any one noticed a major Memory/CPU
7.6.04 SP2 in Linux.
**
Hi Phil,
Thanks for your quick response.
Actually the issue is not bound to any particular activity. It happens whenever
we are performing an admin activity. Since we have the 'Development Cache' mode
on,its impacting the user actions also.
PS: Most of the time out
Hi listers, I would like to know if anyone is experiencing performance issues
with 7.6.04 sp2 or sp3 (ITSM and ARsystem) on windows server 2008 vm's with MS
SQL Server db. High memory usage, memory not reclaimed, high cpu usage or
anything else related to performance. Your input
have you checked to see if there are issues with IE8 and the mid tier? i
know there is something on the sign on screen that informs of IE version
issues ...
On Friday, April 20, 2012 1:39:55 AM UTC-4, Praveen Kumar wrote:
Hi all,
We have a test environment 7.6.04 SP2 ARS with SRM. While
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Praveen Kumar
Sent: Friday, April 20, 2012 12:40 AM
To: arslist@ARSLIST.ORG
Subject: Questionary issue in SRM 7.6.04 SP2 with IE8
Hi all,
We have a test environment 7.6.04 SP2 ARS with SRM. While creating a SRD, we
created a check box type question and added
) rather caching behaviour.
Any more thoughts on this issue appreciated.
BR,
Praveen Kumar K.
Date: Fri, 20 Apr 2012 01:16:15 -0500
From: nathan_a...@mcafee.com
Subject: Re: Questionary issue in SRM 7.6.04 SP2 with IE8
To: arslist@ARSLIST.ORG
I've not dealt with this specific hotfix
@ARSLIST.ORG] On Behalf Of Praveen Kumar
Sent: Friday, April 20, 2012 12:40 AM
To: arslist@ARSLIST.ORG
Subject: Questionary issue in SRM 7.6.04 SP2 with IE8
Hi all,
We have a test environment 7.6.04 SP2 ARS with SRM. While creating a SRD, we
created a check box type question and added condition
Hi all,
We have a test environment 7.6.04 SP2 ARS with SRM. While creating a SRD, we
created a check box type question and added condition to one of the checkbox
options. Next, configured another question within the above created condition
with question type as Radio Button, and made the SRD
Hello All,
I've been banging my head on the keyboard for the last few hours and was
hoping someone had already dealt with this.
We are on 7.6.04 SP2 and I need to add a 'Work Info Type' to the Incident
form of First Call Resolution.
I've ensured the form/view for HPD:HelpDesk and HPD:Worklog
| Development Services | jcpenney . www.jcp.com
http://www.jcp.com/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent: Wednesday, April 18, 2012 12:40 PM
To: arslist@ARSLIST.ORG
Subject: 7.6.04 SP2 - How to add a Work Info Type to the Incident
Jase,
Had same problem on earlier version where I had to change the field 'Selection
Code' to read-write. It was 7.6.0 something.
~
Terje
Sent from my iPhone
On 18 Apr 2012, at 18:40, Jase Brandon jasebran...@gmail.com wrote:
'Selection Code'
Hi JaseMaybe try edit|copy to new from a similar record?
Tks!
Juan
Date: Wed, 18 Apr 2012 13:40:29 -0400
From: jasebran...@gmail.com
Subject: 7.6.04 SP2 - How to add a Work Info Type to the Incident form
To: arslist@ARSLIST.ORG
**
Hello All,
I've been banging my head on the keyboard
Figueroa
Sent: Wednesday, April 18, 2012 1:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 SP2 - How to add a Work Info Type to the Incident form
**
Hi Jase
Maybe try edit|copy to new from a similar record?
Tks!
Juan
_
Date: Wed, 18 Apr 2012 13:40:29 -0400
From: jasebran
PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 SP2 - How to add a Work Info Type to the Incident form
**
I had to do this a few weeks back. I believe I had to just let the 'Selection
Code' be generated by the system and then put whatever value it creates into my
form fields.
R
After loading SP2 see this error when I try to create a Service request via
the Request Entry console:
Exception occur while retrieving USM data. (ARWARN 150502)
Which is attached to: SRM:REQ:USM_UpdateUSMDataFromAtrium
I can't find anything in the KB on BMCs site or in the Communities.
] On Behalf Of Bajwa, Ibrar
Sent: Monday, March 19, 2012 2:43 PM
To: arslist@ARSLIST.ORG
Subject: Unable to save preferences of tables in 7.6.04 SP2
**
Hello All,
We recently just went live with 7.6.04 SP2 and it seems like there’s an issue
with being able to save table preferences on the homepage
Hello All,
We recently just went live with 7.6.04 SP2 and it seems like there’s an issue
with being able to save table preferences on the homepage. For example, if I
select ‘Assigned to all my groups” with respective company and ‘save’ under
preferences, it does not save the settings for next
and that’s
when the issue really popped.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bajwa, Ibrar
Sent: Monday, March 19, 2012 2:43 PM
To: arslist@ARSLIST.ORG
Subject: Unable to save preferences of tables in 7.6.04 SP2
**
Hello All,
We recently just
@ARSLIST.ORG
Subject: Re: Unable to save preferences of tables in 7.6.04 SP2
**
I experienced this as well. It appears to be a permissions issue.
Administrators can save and the settings keep. That kind of made it difficult
to troubleshoot since I kept telling users that it was working fine
@ARSLIST.ORG
*Subject:* Re: CMDB 7.6.04 SP2 Error
** **
**
Hi Mark
Thanks for that
Just had a look and it does seem to be related. Dont suppose anyone has
any idea on when SP3 is being released? The only other thing I can try is
to use SP1 and see if the same
*Subject:* Re: CMDB 7.6.04 SP2 Error
** **
**
Hi Mark
Thanks for that
Just had a look and it does seem to be related. Dont suppose anyone has
any idea on when SP3 is being released? The only other thing I can try is
to use SP1 and see if the same error occurs
zandi
Sent: 13 March 2012 12:44
To: arslist@ARSLIST.ORG
Subject: Re: CMDB 7.6.04 SP2 Error
** I kinda got the idea was that sp3 is core only.. period..
I also got the idea they were focused on 7.7, \but I would love to hear
otherwise.. Silence is not golden... It's nerve racking.. 8-P
On Tue
Symptoms: tomcat crashes,
*CATALINA.OUT:::*
- Connects to HOSTNAME: through *Java Rpc failed *with: ERROR (90):
Cannot establish a network connection to the AR System server; Connection
HOSTNAME:
ERROR (90): Cannot establish a network connection to the AR System server;
Connection
Patrick
I think you are into something here. We got a few unexplainable crashes. We
have not had time to look into them in more details. Your findings sounds
identical to what I have seen.
I do think we at sporadic random got DNS issues for some of our remote users.
If your findings are
I have a question:: why does my server Becon out to this address when all I
have installed is ITSM / and ARS/
is this bad code? going to terracotta?
MY-HOST-IP.53698 * 64.95.112.233.80* 0 0 49640 0 SYN_SENT
--
Patrick Zandi
] On Behalf Of patrick zandi
Sent: Tuesday, February 14, 2012 10:36 AM
To: arslist@ARSLIST.ORG
Subject: 7.6.04 SP2 Becon's to address... to terracotta
** I have a question:: why does my server Becon out to this address when
all I have installed is ITSM / and ARS/
is this bad code? going to terracotta
Any chance you have a recording of the conversation. I be curious to
see the payload in the get/post.
Axton Grams
On Tue, Feb 14, 2012 at 10:36 AM, patrick zandi remedy...@gmail.com wrote:
** I have a question:: why does my server Becon out to this address when all
I have installed is ITSM /
My guess is that it is leftover test data. Wouldn't be the first time.
Rick
On Feb 14, 2012 12:05 PM, Axton axton.gr...@gmail.com wrote:
Any chance you have a recording of the conversation. I be curious to
see the payload in the get/post.
Axton Grams
On Tue, Feb 14, 2012 at 10:36 AM,
Actually Axton: I did not .. but I thought about it.. I might pursue
looking at this..
I think it during startup of the server only, then it disappears..
On Tue, Feb 14, 2012 at 12:05 PM, Axton axton.gr...@gmail.com wrote:
Any chance you have a recording of the conversation. I be curious to
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 SP2 Becon's to address... to terracotta
**
My guess is that it's something to do with ehcache.
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
http://www.jcp.com/
_
From: Action Request System
@ARSLIST.ORG] On Behalf Of BradRemedy
Sent: 12 January 2012 02:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB 7.6.04 SP2 Error
**
Hi Mark
Thanks for that
Just had a look and it does seem to be related. Dont suppose anyone has any
idea on when SP3 is being released? The only other thing I can try
Has anyone else experience this issue where the Remedy users are unable to
access any applications from the web or user tool. This seems to happen to us
once a week since installing SP 2 for AR Server. We are running AR server on a
Windows 2008 R2 server with MS SQL 2008 R2 database.
Most everyone on the list has experienced that at one point or another.
Look in the arerror.log and see if there is a stack trace or report of a
crash of arserverd. That is the most common cause: arserver crashes,
armonitor restarts, while starting up, the application server is
inaccessible.
See if this thread could be of any help to you.
https://communities.bmc.com/communities/thread/60770?start=15tstart=0
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All, but it doesn't automatically map in the 7.6.04 sp2 data import tool, you
will have to manually map it. Yuck.
I know I can create a mapping file and use that (so I don't have to keep
remembering which fields are not in the proper case even though they are the
same name), and I
We are upgrading from 7.1.00 P007 to ARSytem 7.6.04 SP2.
In 7.1.00 P007, I would query the Remedy Alert_User table to retrieve the list
of users who were logged onto the Alert tool with an active session.
I would then present the list to the user, giving them the option of picking
one or more
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