not resolve the printing issues for the user, you may
want to try a manual reinstall.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Saturday, 12 April 2008 5:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Printing Incidents
I
As we get closer (we thought) to full implementation of ITSM
7.0.02/3.007 on ARS 7.1.00.002, we now have users testing the
application and clicking on everything. We learned today that clicking
the Print button on the bottom of an Incident form and Change Request
not only does not print the ticket
Do you have the ODBC uses underscores option set?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Friday, April 11, 2008 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Printing Incidents
As we get closer (we thought
Of William Rentfrow
Sent: Friday, April 11, 2008 2:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Printing Incidents
Do you have the ODBC uses underscores option set?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent
manually re-installing the user tool on a test machine?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Friday, April 11, 2008 2:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Printing Incidents
Yes - it is also in all
Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Friday, April 11, 2008 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Printing Incidents
I presume you are using the user tool from your previous comments.
How was it installed? When it installs
for your limitations, and sure enough, they're yours.-- Richard
Bach
strauss [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
04/11/2008 12:04 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Printing Incidents
Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Friday, April 11, 2008 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Printing Incidents
I presume you are using the user tool from your previous comments.
How was it installed
To: arslist@ARSLIST.ORG
Subject: Re: Printing Incidents
**
Ok I had a weird one like that myself and server was set to a specific TCP
port. So in tools\options Advance tab in the Report section; I had to
specifically reference the server and the TCP port. That fixed the problem I
was having, perhaps
: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Friday, April 11, 2008 2:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Printing Incidents
**
I have experienced the same thing
.
Thanks,
Dave Fincher
- Original Message
From: Melissa Reed [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, November 7, 2007 9:51:14 PM
Subject: Re: Printing incidents from the web
Thanks for the info but I'm having trouble with the fact that the out
of the box functionality
We are running ITSM 7 and ARS 7.0.1.
It appears that crystal reports (or some other web reporting tool) is
required when printing an incident from the web. When you click the
print button from the user tool, a Crystal report comes up. When you
click the same button from the web, an error Error
issues with it.
HTHs
Dave Fincher
- Original Message
From: Melissa Reed [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Sent: Wednesday, November 7, 2007 3:28:34 PM
Subject: Printing incidents from the web
We are running ITSM 7 and ARS 7.0.1.
It appears that crystal reports (or some
[EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, November 7, 2007 3:28:34 PM
Subject: Printing incidents from the web
We are running ITSM 7 and ARS 7.0.1.
It appears that crystal reports (or some other web reporting tool) is
required when printing an incident from the web. When you
Subject: Printing incidents from the web
We are running ITSM 7 and ARS 7.0.1.
It appears that crystal reports (or some other web reporting tool) is
required when printing an incident from the web. When you click the
print button from the user tool, a Crystal report comes up. When you
click
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