Re: Printing Incidents

2008-04-14 Thread Murray, Greg
not resolve the printing issues for the user, you may want to try a manual reinstall. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Saturday, 12 April 2008 5:26 AM To: arslist@ARSLIST.ORG Subject: Re: Printing Incidents I

Printing Incidents

2008-04-11 Thread strauss
As we get closer (we thought) to full implementation of ITSM 7.0.02/3.007 on ARS 7.1.00.002, we now have users testing the application and clicking on everything. We learned today that clicking the Print button on the bottom of an Incident form and Change Request not only does not print the ticket

Re: Printing Incidents

2008-04-11 Thread William Rentfrow
Do you have the ODBC uses underscores option set? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Friday, April 11, 2008 2:05 PM To: arslist@ARSLIST.ORG Subject: Printing Incidents As we get closer (we thought

Re: Printing Incidents

2008-04-11 Thread strauss
Of William Rentfrow Sent: Friday, April 11, 2008 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: Printing Incidents Do you have the ODBC uses underscores option set? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent

Re: Printing Incidents

2008-04-11 Thread William Rentfrow
manually re-installing the user tool on a test machine? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Friday, April 11, 2008 2:18 PM To: arslist@ARSLIST.ORG Subject: Re: Printing Incidents Yes - it is also in all

Re: Printing Incidents

2008-04-11 Thread strauss
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Friday, April 11, 2008 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Printing Incidents I presume you are using the user tool from your previous comments. How was it installed? When it installs

Re: Printing Incidents

2008-04-11 Thread Thad K Esser
for your limitations, and sure enough, they're yours.-- Richard Bach strauss [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/11/2008 12:04 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Printing Incidents

Re: Printing Incidents

2008-04-11 Thread Benedetto Cantatore
Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Friday, April 11, 2008 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Printing Incidents I presume you are using the user tool from your previous comments. How was it installed

Re: Printing Incidents

2008-04-11 Thread Lammey, Peter A.
To: arslist@ARSLIST.ORG Subject: Re: Printing Incidents ** Ok I had a weird one like that myself and server was set to a specific TCP port. So in tools\options Advance tab in the Report section; I had to specifically reference the server and the TCP port. That fixed the problem I was having, perhaps

Re: Printing Incidents

2008-04-11 Thread strauss
: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Friday, April 11, 2008 2:40 PM To: arslist@ARSLIST.ORG Subject: Re: Printing Incidents ** I have experienced the same thing

Re: Printing incidents from the web

2007-11-08 Thread [EMAIL PROTECTED]
. Thanks, Dave Fincher - Original Message From: Melissa Reed [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, November 7, 2007 9:51:14 PM Subject: Re: Printing incidents from the web Thanks for the info but I'm having trouble with the fact that the out of the box functionality

Printing incidents from the web

2007-11-07 Thread Melissa Reed
We are running ITSM 7 and ARS 7.0.1. It appears that crystal reports (or some other web reporting tool) is required when printing an incident from the web. When you click the print button from the user tool, a Crystal report comes up. When you click the same button from the web, an error Error

Re: Printing incidents from the web

2007-11-07 Thread Melissa Reed
issues with it. HTHs Dave Fincher - Original Message From: Melissa Reed [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Wednesday, November 7, 2007 3:28:34 PM Subject: Printing incidents from the web We are running ITSM 7 and ARS 7.0.1. It appears that crystal reports (or some

Re: Printing incidents from the web

2007-11-07 Thread [EMAIL PROTECTED]
[EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, November 7, 2007 3:28:34 PM Subject: Printing incidents from the web We are running ITSM 7 and ARS 7.0.1. It appears that crystal reports (or some other web reporting tool) is required when printing an incident from the web. When you

Re: Printing incidents from the web

2007-11-07 Thread Elinore AR
Subject: Printing incidents from the web We are running ITSM 7 and ARS 7.0.1. It appears that crystal reports (or some other web reporting tool) is required when printing an incident from the web. When you click the print button from the user tool, a Crystal report comes up. When you click