**
Ron,The field id's won't change, since you're making a copy of your original form, including view id's and such. The archive form in turn is just a copy of that form with some fields added. When you import a form in place the T# is also unchanged.
I've just tested it and it looks like it's worki
Subject: Re: Problem with Remedy Archiving when
adding Views to the form.
**
Ron,
As James has since pointed out,
you can not add data fields to an Archive form. Looking at Appendix E of
the new V7 manual "Form and Application Objects" (or Chapter 7 of the V6
"Configuri
**
Hugo is correct, I am trying to add the Radio button field because Remedy failed to carry it over when I added it to the original form. The reason that failed, is because we added a new veiw (the 10th view), to original form and that view failed to carry over. Remedy says this is normal becaus
**
Ian,As I understand adding fields to the archive form is just a work around for him, because Remedy's mechanism isn't adding those fields.What you could try is this, I haven't tested it (yes it's dirty):
Save your original form as a copy, turn on archiving on that copy so that the archive form y
**
Ron,
As James has since
pointed out, you can not add data fields to an Archive form. Looking
at Appendix E of the new V7 manual "Form and Application Objects" (or
Chapter 7 of the V6 "Configuring AR System") it says that 'Data fields
(including radio) cannot be modified or added to an archi
T.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Problem with Remedy Archiving
when adding Views to the form.
Chris,
Have you have exported the archive form and looked for that field ID in
the def?
Maybe.. Just maybe.. .this field is there, but in zero views?
BTW: The error text in v6
Chris,
Have you have exported the archive form and looked for that field ID in the def?
Maybe.. Just maybe.. .this field is there, but in zero views?
BTW: The error text in v6.3 and v7.0 docs have drastically changed for
this error code. (How strange.)
--
Carey Matthew Black
Remedy Skilled Pr
IST.ORG
cc
Subject
Re: Problem with Remedy Archiving
when adding Views to the form.
**
Chris:
This does not look good at this
point.
James McKenzie
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Cook
Sent: Tuesday, Sept
rom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Ron Tavares Sent: Tuesday, September
05, 2006 11:38 AM To:
arslist@ARSLIST.ORG Subject: Re:
Problem with Remedy Archiving when adding Views to the form.
** Chris, YES!! that is
exactly the issue. Th
RSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Problem with Remedy Archiving
when adding Views to the form.
**
Ron:
Create the field on the Base form and use the copy function to place it
on the Archive form. Have you tried this?
James McKenzie
Title: RE: Problem with Remedy Archiving when adding Views to the form.
**
Ron:
Create the field on the Base form and use the copy function to place it on the Archive form. Have you tried this?
James McKenzie
From: Action Request System discussion
cc
Subject
Re: Problem with Remedy
Archiving when adding Views to the form.
Ron,Since you and others have likely not found the driver
program I willspend a short minute on what it is and what it is
no
System discussion list(ARSList)" <arslist@ARSLIST.ORG
>
09/05/2006 12:35 PM
Please respond toarslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Problem with Remedy Archiving when adding Views to the form.
Ron,Since you and others have likely not found the dr
**
Carey,
Thanks for this info.
As per your advice, "use it when you have to", I'm going to hold off on this for now and have gone ahead and re-opened the ticket with
Remedy Support. I am using Remedy's OOB Archiving solution, so they should provide a solution to this.
I will post the so
ion list(ARSList)"
09/05/2006 12:35 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Problem with Remedy Archiving
when adding Views to the form.
Ron,
Since you and others have likely not found the driver program I will
spend a short minute on w
Ron,
Since you and others have likely not found the driver program I will
spend a short minute on what it is and what it is not.
It is:
) A very old Remedy base line program.
) It allows you to interactively "talk" to the ARS server from a command line.
) It requires a good deal of knowledge
quest System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG ] On Behalf Of Grooms, Frederick W> > Sent: Tuesday, September 05, 2006 6:30 AM> > To:
arslist@ARSLIST.ORG> > Subject: Re: Problem with Remedy Archiving when adding Views to the form.
://www.westoverconsulting.co.uk
From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron Tavares
Sent: Tuesday, September 05, 2006
2:15 PM
To: arslist@ARSLIST.ORG
Subject: Problem with Remedy
Archiving when adding Views to the form.
**
This is kind of a
ms, Frederick W
> Sent: Tuesday, September 05, 2006 6:30 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Problem with Remedy Archiving when adding Views to the form.
>
>
>
> **
> As for changing the view ID have you tried the archgid utility?
(Unfortunately I
LIST.ORGSubject: Re: Problem with Remedy Archiving when
adding Views to the form.
**
Hi Rick,
I have tried creating the field in just the Admin
view. It creates fine in the Help Desk form, but it still fails to carry
to the HD Arcive form. This is because of that 10th view, (fr_CA), which
i
rooms, Frederick WSent: Tuesday, September 05, 2006 6:30 AMTo: arslist@ARSLIST.ORG
Subject: Re: Problem with Remedy Archiving when adding Views to the form.
**
As for changing the view ID have you tried the archgid utility? (Unfortunately I can not answer the other as I do not use the out of t
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick
WSent: Tuesday, September 05, 2006 6:30 AMTo:
arslist@ARSLIST.ORGSubject: Re: Problem with Remedy Archiving when
adding Views to the form.
**
As for changing the view ID have you tried
05, 2006 8:15 AMTo:
arslist@ARSLIST.ORGSubject: Problem with Remedy Archiving when adding
Views to the form.
**
This
is kind of a 'long story' problem, but I'll try to keep the explanation brief
but clear and hopefully someone will understand this issue.
We
had 9 Views o
**
This is kind of a 'long story' problem, but I'll try to keep the explanation brief but clear and hopefully someone will understand this issue.
We had 9 Views on our Help Desk form when we turned on the out-of-box archiving. When we did that, Remedy created the Help Desk Archive form with the
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