Re: diff b/w .. Incident ..problem..change

2010-09-20 Thread Meyer, Jennifer L
PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change But out of all of this who is the contact person? The one with the fridge or the owner of the fridge? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Joe D'Souza
When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Pavan Kumar
D'Souza Sent: Friday, September 10, 2010 8:49 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread LJ LongWing
(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread pritch
, Pavan Kumar From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 8:49 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change When you are walking

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Benedetto Cantatore
] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 8:49 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Tommy Morris
To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problemif it keeps falling after it falls on the first person (through the earth into the core), it's just

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Pavan Kumar
:) Have a great week end. Cheers, Pavan Kumar From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 8:49 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Joe D'Souza
Of LJ LongWing Sent: Friday, September 10, 2010 11:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problem..if it keeps falling after it falls

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Benedetto Cantatore
, September 10, 2010 9:07 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change Although I enjoyed Joe's example and it is accurate... you might be looking for a bit more info. This link should help: http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread pascale . boyer
...@shyle.net Sent by: arslist@ARSLIST.ORG 09/10/2010 08:20 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Pavan Kumar
...@arslist.org] On Behalf Of Benedetto Cantatore Sent: Friday, September 10, 2010 9:15 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change So what are you looking for? More information or clarification on some of the finer points? Ben Cantatore Remedy Manager (914) 457

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Joe D'Souza
Sent: Friday, September 10, 2010 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problem..if it keeps falling after it falls on the first person

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread LJ LongWing
Sent: Friday, September 10, 2010 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** If the refrigerator is punching a hole through the earth I believe that a Broadcast Bulletin would need to be created with a critical priority. From: Action Request

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread LJ LongWing
Pascale, I upgraded 10 of them last month..god speed. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Friday, September 10, 2010 9:51 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change

Re: EXTERNAL: Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Reiser, John J
...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 12:00 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: diff b/w .. Incident ..problem..change ** Wouldn't it be cool if you could have voice recorded bulletins in Remedy? I wonder if it is possible by using an audio file or video file

Re: EXTERNAL: Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread pritch
: EXTERNAL: Re: diff b/w .. Incident ..problem..change ** Wouldn't it be cool if you could have voice recorded bulletins in Remedy? I wonder if it is possible by using an audio file or video file as an attachment, and somehow calling a media device such as quick time, and playing that audio file

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Richard Copits
(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** That is true.. Problem is usually something that has more of a global effect, effecting more than just 1 person

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Herb Partlow
Sent: Friday, September 10, 2010 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** That is true.. Problem is usually something that has more of a global effect, effecting more than just 1 person. A single persons problem even if it is the same

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Ramey, Anne
only by an authorized State Official. Re: diff b/w .. Incident ..problem..change Tommy Morris Fri, 10 Sep 2010 08:41:19 -0700 If the refrigerator is punching a hole through the earth I believe that a Broadcast Bulletin would need to be created with a critical priority. From: Action Request

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread pritch
Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. Re: diff b/w .. Incident ..problem..change Tommy Morris Fri, 10 Sep

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Ramey, Anne
, September 10, 2010 4:30 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If someone is hiding in the fridge, is that an undocumented feature? (friday humor from a couple months ago)! On Fri, 10 Sep 2010 16:22:21 -0400, Ramey, Anne anne.ra...@nc.gov wrote: And if you

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Tommy Morris
, September 10, 2010 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If the fridge falls on two people at once, the second person's is obviously a duplicate incident, but if the fridge bounces and falls on a second person, is that a duplicate incident as well

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Tommy Morris
@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If the fridge falls on two people at once, the second person's is obviously a duplicate incident, but if the fridge bounces and falls on a second person, is that a duplicate incident as well-or just a related incident? Anne Ramey

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Ramey, Anne
by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Friday, September 10, 2010 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change But out of all

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread pritch
of the fridge? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, September 10, 2010 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If the fridge falls

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread LJ LongWing
Sent: Friday, September 10, 2010 4:30 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If someone is hiding in the fridge, is that an undocumented feature? (friday humor from a couple months ago)! On Fri, 10 Sep 2010 16:22:21 -0400, Ramey, Anne anne.ra

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread pritch
Subject: Re: diff b/w .. Incident ..problem..change But out of all of this who is the contact person? The one with the fridge or the owner of the fridge? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Neely, Leonard
To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change But out of all of this who is the contact person? The one with the fridge or the owner of the fridge? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Tommy Morris
, 2010 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change All this is the result of incorrect Foundation Data... Leonard Neely -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pritch Sent

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread pritch
: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Neely, Leonard Sent: Friday, September 10, 2010 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change All this is the result of incorrect Foundation Data... Leonard Neely

Re: EXTERNAL: Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Joe D'Souza
: Re: EXTERNAL: Re: diff b/w .. Incident ..problem..change ** Joe, Couldn't you build a few small .html files with embedded audio files and run the appropriate one in a Data Visualization field? I tried something once with a view field and a .wav file welcoming you to the Helpdesk home

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Joe D'Souza
. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Neely, Leonard Sent: Friday, September 10, 2010 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change All this is the result of incorrect Foundation

Re: EXTERNAL: Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Tommy Morris
System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 6:04 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: diff b/w .. Incident ..problem..change ** I never tried anything to achieve something like that.. its just a thought

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Tommy Morris
: Re: diff b/w .. Incident ..problem..change Yes yes!! And a video of it posted duly on youtube or twitter!! lol Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of pritch Sent: Friday, September 10, 2010 6:03 PM To: arslist