Remedy DB / customization - Basic question

2011-10-11 Thread Christine Milton Hall
Trying to understand how Remedy works from a customization perspective.. We have Incident, Asset, Change and Release Management currently running in our environment, 7.5 Is there a DB for each module or does Remedy contain 1 DB that all modules map to? When we customize (add a field to a

Re: Remedy DB / customization - Basic question

2011-10-11 Thread Misi Mladoniczky
Hi, It is only one database. It is easy to add a field. The server will automatically add a column to the form-specific table. It is NOT that easy to maintain or do correct customization of ITSM applications. In theory, this will be easier when you are on 7.6.04 and later, as you can separate

Re: Remedy DB / customization - Basic question

2011-10-11 Thread Misi Mladoniczky
Hi, And here is a document at BMCDN: https://communities.bmc.com/communities/docs/DOC-17063 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by

Re: Remedy DB / customization - Basic question

2011-10-11 Thread Joe Martin D'Souza
: Remedy DB / customization - Basic question Hi, And here is a document at BMCDN: https://communities.bmc.com/communities/docs/DOC-17063 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License

Re: Remedy DB / customization - Basic question

2011-10-11 Thread Jason Miller
- From: Misi Mladoniczky Sent: Tuesday, October 11, 2011 2:02 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Remedy DB / customization - Basic question Hi, And here is a document at BMCDN: https://communities.bmc.com/**communities/docs/DOC-17063https

Re: Remedy DB / customization - Basic question

2011-10-11 Thread Joe Martin D'Souza
: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Remedy DB / customization - Basic question ** Documenting the underlying DB is a great idea! Joe, you rock! Jason On Tue, Oct 11, 2011 at 1:11 PM, Joe Martin D'Souza jdso...@shyle.net wrote: That documentation is a work