Re: Remedy Email Engine not polling inbound emails

2009-05-05 Thread O'Brien, Keith KOB. (Citco)
) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: 28 April 2009 19:19 To: arslist@ARSLIST.ORG Subject: Re: Remedy Email Engine not polling inbound emails I just noticed the time when you sent this. OUCH! :) What specifically did your Unix team say when they said the email engine

Re: Remedy Email Engine not polling inbound emails

2009-04-29 Thread O'Brien, Keith KOB. (Citco)
: Remedy Email Engine not polling inbound emails I just noticed the time when you sent this. OUCH! :) What specifically did your Unix team say when they said the email engine wasn't running? Was the process running but hung? Or was it just not running at all? And did your AR System Email Error

Remedy Email Engine not polling inbound emails

2009-04-28 Thread O'Brien, Keith KOB. (Citco)
Hi, Yesterday our production server stopped polling the inbound mailboxes, 1. The logs (email and arerror) do not should anything for the time window 2. Our UNIX team reported that the email engine was not running 3. All outbound email was working fine 4. We are on ARS v7.1

Re: Remedy Email Engine not polling inbound emails

2009-04-28 Thread Jackie Morris
: Tuesday, April 28, 2009 4:18 AM To: arslist@ARSLIST.ORG Subject: Remedy Email Engine not polling inbound emails ** Hi, Yesterday our production server stopped polling the inbound mailboxes, 1. The logs (email and arerror) do not should anything for the time window 2. Our UNIX

Re: Remedy Email Engine not polling inbound emails

2009-04-28 Thread lee
...@arslist.org Subject: Remedy Email Engine not polling inbound emails ** Hi, Yesterday our production server stopped polling the inbound mailboxes, 1.      The logs (email and arerror) do not should anything for the time window 2.      Our UNIX team reported that the email engine was not running 3

Re: Remedy Email Engine not polling inbound emails

2009-04-28 Thread Chowdhury, Tauf
Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of lee Sent: Tuesday, April 28, 2009 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Email Engine not polling inbound emails We had this issue on a Windows box. We had to change the java heap

Re: Remedy Email Engine not polling inbound emails

2009-04-28 Thread O'Brien, Keith KOB. (Citco)
. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jackie Morris Sent: 28 April 2009 14:11 To: arslist@ARSLIST.ORG Subject: Re: Remedy Email Engine not polling inbound emails Check the number of messages in the AR Email Message form. We have found

Re: Remedy Email Engine not polling inbound emails

2009-04-28 Thread lee
] On Behalf Of O'Brien, Keith KOB. (Citco) Sent: Tuesday, April 28, 2009 4:18 AM To: arsl...@arslist.org Subject: Remedy Email Engine not polling inbound emails ** Hi, Yesterday our production server stopped polling the inbound mailboxes, 1.      The logs (email and arerror) do not should anything

Re: Remedy Email Engine not polling inbound emails

2009-04-28 Thread William Rentfrow
To: arslist@ARSLIST.ORG Subject: Remedy Email Engine not polling inbound emails ** Hi, Yesterday our production server stopped polling the inbound mailboxes, 1. The logs (email and arerror) do not should anything for the time window 2. Our UNIX team reported that the email engine