hed
> in.
>
>
>
>
> From:Chetan <chetan.w...@vyomlabs.com>
> To:arslist@ARSLIST.ORG,
> Date:05/11/2017 10:49 AM
> Subject:Error message while building SLAs. "The statement has
> been terminated.String or binary data would be trunc
in.
From: Chetan <chetan.w...@vyomlabs.com>
To: arslist@ARSLIST.ORG,
Date: 05/11/2017 10:49 AM
Subject:Error message while building SLAs. "The statement has been
terminated.String or binary data would be truncated. (SQL Server 8152)"
Sent by:"
I am trying to create a SLA and which I have created successfully but when I am
clicking on built button I am getting error message "The statement has been
terminated.String or binary data would be truncated. (SQL Server 8152)".
I tried investigating the logs and found that some data is
Hi
I have seen this in our environment earlier which turned into delay in
firing of escalation
One is tab polling escalation other i dont remember the name but both
related slas
See to it they are running in pool with less load
Will pm the detail asap i get it
Rajesh Nair
send from Samsung
All,
We are on version 7.1 ( going to 8.1 soon). The SLA Service Target Status
colors don't' update except for once a day. I did recently have to add a
24x7 available time entity to all my SLAs and OLAs as a work around for a time
issue with the date 1/1/1970.
Since the workaround all
Hi Team,
I am facing an issue with SLM.We have created the SLA for Change
Management. Here, the SLA`s are attached but not started.
Have written the qualification as
start- Change request Status = 3 ie., planning in progress.
stop- Change request Status = 4 ie., school dule for review.
Goal
. If they keep the ticket with them then they have 30 min resolve the
ticket.
I know how to create service targets for 1,3 they are OOTB Incident Respose
and Incident Resolution SLAs.
Can anyone assist on how to achieve item 2
**
The SLAs are attached to the TTs without applying the milestones or
calculating the due target date.
The previous steps faced me in the below sequence:
1. The 24x7 business segments SLAs was accurate and work well while the
8x5 business segments SLAs was wrong calculated
I need someone using incident SLAs for ITSM 7 to confirm the following:
ARS7.1 P7/ITSM7.0.03/SLM7.1 P7
When the help desk creates a ticket, SLAs are attached for response and
resolution. I then do a search on the SLM:Measurement form, I see 5 entries
that have the same ApplicationInstanceID
to extend the SLM
functionality were disturbing the scenario. In the screen shot, the
attached are seen can you highlight them?
*Regards,*
*Mahendra Mahalkar*
On Mon, Aug 9, 2010 at 9:30 PM, Martinez, Marcelo A marc...@cpchem.comwrote:
I need someone using incident SLAs for ITSM 7 to confirm
I have an issue on 7.0.03 Incident module where I am noticing that some (not
all) incidents are getting multiple SLAs attached.
For example: I have a medium priority incident which is supposed to get 2 SLAs,
one for response (acknowledgement) and one for resolution. This incident is
getting 3
System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Tuesday, June 29, 2010 5:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: incident SLAs
Peter - Thanks for the suggestion. I will test it in Dev. I knew it had to be
easier than I thought.
What
I wanted to ping the list to see what others are doing/thinking regarding SLAs
and ITSM.
We currently have 2 SLAs per incident: response and resolution. - we'll focus
on the response SLA for now.
As normal, when a ticket is new, the SLAs are attached and are kicked off when
the status
...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Tuesday, June 29, 2010 4:12 PM
To: arslist@ARSLIST.ORG
Subject: incident SLAs
I wanted to ping the list to see what others are doing/thinking regarding SLAs
and ITSM.
We currently have 2 SLAs per incident: response and resolution. - we'll focus
)
[mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
Sent: Tuesday, June 29, 2010 3:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: incident SLAs
Set your Stop conditions for your Response SLA to the following:
'Status' = Resolved OR 'Status History.In Progress.TIME' != $\NULL$ OR
'Status
suggest, as they were not defined before. The manual confirms the Reported
Date+ is used for SLAs as they attach when the incident conditions like
priority change.
3. The SLA Due Times using assigned groups with different business hours,
are not correct. Not sure if I have wrong settings
Hi
Does anyone know how to configure things so that the SLA re-attaches when
it's re-assigned to another group? The new group's business hours (new
group's Business Entity) should be used in calculating the new SLA Due Date.
Currently Response and Resolution SLAs get attached to Incidents using
://www.lchclearnet.com/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mike Buck
Sent: 20 May 2010 14:30
To: arslist@ARSLIST.ORG
Subject: ITSM7.5 Incident SLAs
**
Hi
Does anyone know how to configure things so that the SLA re-attaches when it's
re
14:30
*To:* arslist@ARSLIST.ORG
*Subject:* ITSM7.5 Incident SLAs
**
Hi
Does anyone know how to configure things so that the SLA re-attaches when
it's re-assigned to another group? The new group's business hours (new
group's Business Entity) should be used in calculating the new SLA
: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mike Buck
Sent: 20 May 2010 15:17
To: arslist@ARSLIST.ORG
Subject: Re: ITSM7.5 Incident SLAs
**
Thank you Jiri, I really appreciate the time you took to respond.
I actually tried something very similar to what you
for this assignee group
Incident with error - Two SLAs are attached. One defined for the
assignee
group and other one is the 'DEFAULT P1(P2/P3)' SLA
I am new to the SLM module and i am not sure why system is trying to
attach
two SLAs to specific incidents. Can someone help me?
AR system server 7.0.1
Of Viswanathan Balakumar
Sent: Monday, July 07, 2008 1:15 PM
To: arslist@ARSLIST.ORG
Subject: Issue(?)\Question related to SLAs \ SLM Module
**
HI ARSListers,
This is an Issue (?) related to SLAs \ SLM Module.
We have OLA Service Targets for Response based on the Priority and while
testing various
\ the Priority is changed as detailed. Any sparks?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield
Sent: Monday, July 07, 2008 2:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Issue(?)\Question related to SLAs \ SLM Module
What
@ARSLIST.ORG
Subject: Re: Issue(?)\Question related to SLAs \ SLM Module
**
Thanks for the info Lisa,
Response OLA:
Start: 'Status' = New
Stop: 'Status' = In Progress
We also have Resolution SLA:
Start: 'Status' = Assigned
Stop: 'Status' = Resolved
The issue that I am facing is Response OLA getting
Hi List
ARS 7.0.1 Patch 5
SQL Server 2005
Windows 2003
We have two servers operating as a server group with a single database.
The Problem is this. We needed to change one of our service targets and after
doing so clicked build. The status of the service target has gone to build in
this was not worth the time it took to get
through it.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alan West
Sent: Monday, April 14, 2008 6:32 PM
To: arslist@ARSLIST.ORG
Subject: SLAs stuck at Build In Progress
Hi List
: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alan West
Sent: Monday, April 14, 2008 6:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLAs stuck at Build In Progress
Is that not the process/service in UNIX or have I got this wrong? I am
operating on windows
Thanks for the advice but I am not using UNIX.Kind Regards Alan D West
Date: Mon, 14 Apr 2008 18:43:48 +0530From: [EMAIL PROTECTED]: Re: SLAs stuck at
Build In ProgressTo: [EMAIL PROTECTED]
You need to restart this service via unix sideā¦
Thanks Regards
Saravanan Palaniappan
ITSM
Is that not the process/service in UNIX or have I got this wrong? I am
operating on windows.Kind Regards Alan D West
Date: Mon, 14 Apr 2008 18:34:25 +0530From: [EMAIL PROTECTED]: Re: SLAs stuck at
Build In ProgressTo: [EMAIL PROTECTED]
Hi,
There is service associated with the SLM
Of Alan West
Sent: Monday, April 14, 2008 6:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLAs stuck at Build In Progress
** Thanks for the advice but I am not using UNIX.
Kind Regards
Alan D West
Date: Mon, 14 Apr 2008 18:43:48 +0530
From
Thanks will give this a go.Kind Regards Alan D West
Date: Mon, 14 Apr 2008 16:24:53 +0100From: [EMAIL PROTECTED]: Re: SLAs stuck at
Build In ProgressTo: [EMAIL PROTECTED]
++
Please Read The Disclaimer At The Bottom Of This Email
question. We have the ITSM suite, but installed
SLM last. What I am curious about is if there was supposed to be standard
out of the box SLAs that apply to Incidents, Changes, etc. or if that has
to all be built manually. I could have swore that it came with some SLAs
other than their sample
Good morning all,
This should be a simple question. We have the ITSM suite, but installed
SLM last. What I am curious about is if there was supposed to be
standard out of the box SLAs that apply to Incidents, Changes, etc. or
if that has to all be built manually. I could have swore
to be standard out of
the box SLAs that apply to Incidents, Changes, etc. or if that has to all be
built manually. I could have swore that it came with some SLAs other than
their sample application, but I don't see any in my list.
Thanks,
Shawn Pierson
The information in this e-mail, and any files
System discussion list(ARSList)
arslist@ARSLIST.ORG
03/28/2007 04:12 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: SLAs and TR values help. (U)
UNCLASSIFIED
We have a similar need to measure SLAs response by group assignment.
Instead of having the SLA do
UNCLASSIFIED
I'm not sure. Having the Status set to Assigned each time the ticket was
reassigned initiates other workflow for us, not just SLAs.
Sandra Hennigan
OSD Remedy Administrator
Office # 703-602-0980 x174
CACI - Ever Vigilant(tm)
Apparently, there is nothing that cannot happen today
on qualifications the SLA attaches and
measures how I need, except milestone actions will never fire, due to the
fact that I need TR values specified in the Attach criteria and the TR
value is appended to the qualification of the filter that performs
milestone. If I remove the TR values, SLAs attach
UNCLASSIFIED
We have a similar need to measure SLAs response by group assignment.
Instead of having the SLA do the work, a Filter sets the Status to
Assigned when the ticket changes Group+ assignment. Similarly, a
Filter could change the Status to Assigned for change of Individual+
assignment
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