Re: Error message while building SLAs. "The statement has been terminated.String or binary data would be truncated. (SQL Server 8152)"

2017-05-16 Thread Satpal Singh Ply
hed > in. > > > > > From:Chetan <chetan.w...@vyomlabs.com> > To:arslist@ARSLIST.ORG, > Date:05/11/2017 10:49 AM > Subject:Error message while building SLAs. "The statement has > been terminated.String or binary data would be trunc

Re: Error message while building SLAs. "The statement has been terminated.String or binary data would be truncated. (SQL Server 8152)"

2017-05-11 Thread Ben Cantatore
in. From: Chetan <chetan.w...@vyomlabs.com> To: arslist@ARSLIST.ORG, Date: 05/11/2017 10:49 AM Subject:Error message while building SLAs. "The statement has been terminated.String or binary data would be truncated. (SQL Server 8152)" Sent by:"

Error message while building SLAs. "The statement has been terminated.String or binary data would be truncated. (SQL Server 8152)"

2017-05-11 Thread Chetan
I am trying to create a SLA and which I have created successfully but when I am clicking on built button I am getting error message "The statement has been terminated.String or binary data would be truncated. (SQL Server 8152)". I tried investigating the logs and found that some data is

Re: SLAs

2014-06-30 Thread Rajesh Nair
Hi I have seen this in our environment earlier which turned into delay in firing of escalation One is tab polling escalation other i dont remember the name but both related slas See to it they are running in pool with less load Will pm the detail asap i get it Rajesh Nair send from Samsung

SLAs

2014-06-24 Thread teresa S Fannin
All, We are on version 7.1 ( going to 8.1 soon). The SLA Service Target Status colors don't' update except for once a day. I did recently have to add a 24x7 available time entity to all my SLAs and OLAs as a work around for a time issue with the date 1/1/1970. Since the workaround all

SLAs attached but not started .

2014-02-20 Thread Suresh Loganathan
Hi Team, I am facing an issue with SLM.We have created the SLA for Change Management. Here, the SLA`s are attached but not started. Have written the qualification as start- Change request Status = 3 ie., planning in progress. stop- Change request Status = 4 ie., school dule for review. Goal

Incident ticket SLAs

2012-02-22 Thread patchsk
. If they keep the ticket with them then they have 30 min resolve the ticket. I know how to create service targets for 1,3 they are OOTB Incident Respose and Incident Resolution SLAs. Can anyone assist on how to achieve item 2

SLAs are attached to the TTs without applying the milestones or calculating the due target date

2010-12-11 Thread Ramy S. Ayoub
** The SLAs are attached to the TTs without applying the milestones or calculating the due target date. The previous steps faced me in the below sequence: 1. The 24x7 business segments SLAs was accurate and work well while the 8x5 business segments SLAs was wrong calculated

FW: SLAs - please confirm

2010-08-09 Thread Martinez, Marcelo A
I need someone using incident SLAs for ITSM 7 to confirm the following: ARS7.1 P7/ITSM7.0.03/SLM7.1 P7 When the help desk creates a ticket, SLAs are attached for response and resolution. I then do a search on the SLM:Measurement form, I see 5 entries that have the same ApplicationInstanceID

Re: FW: SLAs - please confirm

2010-08-09 Thread Mahendra Mahalkar
to extend the SLM functionality were disturbing the scenario. In the screen shot, the attached are seen can you highlight them? *Regards,* *Mahendra Mahalkar* On Mon, Aug 9, 2010 at 9:30 PM, Martinez, Marcelo A marc...@cpchem.comwrote: I need someone using incident SLAs for ITSM 7 to confirm

multiple SLAs attaching to inc ticket

2010-08-06 Thread Martinez, Marcelo A
I have an issue on 7.0.03 Incident module where I am noticing that some (not all) incidents are getting multiple SLAs attached. For example: I have a medium priority incident which is supposed to get 2 SLAs, one for response (acknowledgement) and one for resolution. This incident is getting 3

Re: incident SLAs

2010-06-30 Thread Lammey, Peter A.
System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Tuesday, June 29, 2010 5:53 PM To: arslist@ARSLIST.ORG Subject: Re: incident SLAs Peter - Thanks for the suggestion. I will test it in Dev. I knew it had to be easier than I thought. What

incident SLAs

2010-06-29 Thread Martinez, Marcelo A
I wanted to ping the list to see what others are doing/thinking regarding SLAs and ITSM. We currently have 2 SLAs per incident: response and resolution. - we'll focus on the response SLA for now. As normal, when a ticket is new, the SLAs are attached and are kicked off when the status

Re: incident SLAs

2010-06-29 Thread Lammey, Peter A.
...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Tuesday, June 29, 2010 4:12 PM To: arslist@ARSLIST.ORG Subject: incident SLAs I wanted to ping the list to see what others are doing/thinking regarding SLAs and ITSM. We currently have 2 SLAs per incident: response and resolution. - we'll focus

Re: incident SLAs

2010-06-29 Thread Martinez, Marcelo A
) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Tuesday, June 29, 2010 3:23 PM To: arslist@ARSLIST.ORG Subject: Re: incident SLAs Set your Stop conditions for your Response SLA to the following: 'Status' = Resolved OR 'Status History.In Progress.TIME' != $\NULL$ OR 'Status

Re: ITSM7.5 Incident SLAs

2010-05-21 Thread Mike Buck
suggest, as they were not defined before. The manual confirms the Reported Date+ is used for SLAs as they attach when the incident conditions like priority change. 3. The SLA Due Times using assigned groups with different business hours, are not correct. Not sure if I have wrong settings

ITSM7.5 Incident SLAs

2010-05-20 Thread Mike Buck
Hi Does anyone know how to configure things so that the SLA re-attaches when it's re-assigned to another group? The new group's business hours (new group's Business Entity) should be used in calculating the new SLA Due Date. Currently Response and Resolution SLAs get attached to Incidents using

Re: ITSM7.5 Incident SLAs

2010-05-20 Thread Jiri Pospisil
://www.lchclearnet.com/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mike Buck Sent: 20 May 2010 14:30 To: arslist@ARSLIST.ORG Subject: ITSM7.5 Incident SLAs ** Hi Does anyone know how to configure things so that the SLA re-attaches when it's re

Re: ITSM7.5 Incident SLAs

2010-05-20 Thread Mike Buck
14:30 *To:* arslist@ARSLIST.ORG *Subject:* ITSM7.5 Incident SLAs ** Hi Does anyone know how to configure things so that the SLA re-attaches when it's re-assigned to another group? The new group's business hours (new group's Business Entity) should be used in calculating the new SLA

Re: ITSM7.5 Incident SLAs

2010-05-20 Thread Jiri Pospisil
: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mike Buck Sent: 20 May 2010 15:17 To: arslist@ARSLIST.ORG Subject: Re: ITSM7.5 Incident SLAs ** Thank you Jiri, I really appreciate the time you took to respond. I actually tried something very similar to what you

Two SLAs are attached into incidents

2009-01-08 Thread Jojy Jose
for this assignee group Incident with error - Two SLAs are attached. One defined for the assignee group and other one is the 'DEFAULT P1(P2/P3)' SLA I am new to the SLM module and i am not sure why system is trying to attach two SLAs to specific incidents. Can someone help me? AR system server 7.0.1

Re: Issue(?)\Question related to SLAs \ SLM Module

2008-07-07 Thread Lisa Westerfield
Of Viswanathan Balakumar Sent: Monday, July 07, 2008 1:15 PM To: arslist@ARSLIST.ORG Subject: Issue(?)\Question related to SLAs \ SLM Module ** HI ARSListers, This is an Issue (?) related to SLAs \ SLM Module. We have OLA Service Targets for Response based on the Priority and while testing various

Re: Issue(?)\Question related to SLAs \ SLM Module

2008-07-07 Thread Viswanathan Balakumar
\ the Priority is changed as detailed. Any sparks? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Monday, July 07, 2008 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: Issue(?)\Question related to SLAs \ SLM Module What

Re: Issue(?)\Question related to SLAs \ SLM Module

2008-07-07 Thread Lammey, Peter A.
@ARSLIST.ORG Subject: Re: Issue(?)\Question related to SLAs \ SLM Module ** Thanks for the info Lisa, Response OLA: Start: 'Status' = New Stop: 'Status' = In Progress We also have Resolution SLA: Start: 'Status' = Assigned Stop: 'Status' = Resolved The issue that I am facing is Response OLA getting

SLAs stuck at Build In Progress

2008-04-14 Thread Alan West
Hi List ARS 7.0.1 Patch 5 SQL Server 2005 Windows 2003 We have two servers operating as a server group with a single database. The Problem is this. We needed to change one of our service targets and after doing so clicked build. The status of the service target has gone to build in

Re: SLAs stuck at Build In Progress

2008-04-14 Thread Saravanan Palaniappan
this was not worth the time it took to get through it. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alan West Sent: Monday, April 14, 2008 6:32 PM To: arslist@ARSLIST.ORG Subject: SLAs stuck at Build In Progress Hi List

Re: SLAs stuck at Build In Progress

2008-04-14 Thread Saravanan Palaniappan
: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alan West Sent: Monday, April 14, 2008 6:42 PM To: arslist@ARSLIST.ORG Subject: Re: SLAs stuck at Build In Progress Is that not the process/service in UNIX or have I got this wrong? I am operating on windows

Re: SLAs stuck at Build In Progress

2008-04-14 Thread Alan West
Thanks for the advice but I am not using UNIX.Kind Regards Alan D West Date: Mon, 14 Apr 2008 18:43:48 +0530From: [EMAIL PROTECTED]: Re: SLAs stuck at Build In ProgressTo: [EMAIL PROTECTED] You need to restart this service via unix sideā€¦ Thanks Regards Saravanan Palaniappan ITSM

Re: SLAs stuck at Build In Progress

2008-04-14 Thread Alan West
Is that not the process/service in UNIX or have I got this wrong? I am operating on windows.Kind Regards Alan D West Date: Mon, 14 Apr 2008 18:34:25 +0530From: [EMAIL PROTECTED]: Re: SLAs stuck at Build In ProgressTo: [EMAIL PROTECTED] Hi, There is service associated with the SLM

Re: SLAs stuck at Build In Progress

2008-04-14 Thread Abhijit Oak
Of Alan West Sent: Monday, April 14, 2008 6:46 PM To: arslist@ARSLIST.ORG Subject: Re: SLAs stuck at Build In Progress ** Thanks for the advice but I am not using UNIX. Kind Regards Alan D West Date: Mon, 14 Apr 2008 18:43:48 +0530 From

Re: SLAs stuck at Build In Progress

2008-04-14 Thread Alan West
Thanks will give this a go.Kind Regards Alan D West Date: Mon, 14 Apr 2008 16:24:53 +0100From: [EMAIL PROTECTED]: Re: SLAs stuck at Build In ProgressTo: [EMAIL PROTECTED] ++ Please Read The Disclaimer At The Bottom Of This Email

Re: ITSM 7.0 SLAs

2007-11-15 Thread Mary Ann
question. We have the ITSM suite, but installed SLM last. What I am curious about is if there was supposed to be standard out of the box SLAs that apply to Incidents, Changes, etc. or if that has to all be built manually. I could have swore that it came with some SLAs other than their sample

ITSM 7.0 SLAs

2007-04-06 Thread Pierson, Shawn
Good morning all, This should be a simple question. We have the ITSM suite, but installed SLM last. What I am curious about is if there was supposed to be standard out of the box SLAs that apply to Incidents, Changes, etc. or if that has to all be built manually. I could have swore

Re: ITSM 7.0 SLAs

2007-04-06 Thread Don Simmons
to be standard out of the box SLAs that apply to Incidents, Changes, etc. or if that has to all be built manually. I could have swore that it came with some SLAs other than their sample application, but I don't see any in my list. Thanks, Shawn Pierson The information in this e-mail, and any files

Re: SLAs and TR values help. (U)

2007-03-29 Thread Chris Cook
System discussion list(ARSList) arslist@ARSLIST.ORG 03/28/2007 04:12 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: SLAs and TR values help. (U) UNCLASSIFIED We have a similar need to measure SLAs response by group assignment. Instead of having the SLA do

Re: SLAs and TR values help. (U)

2007-03-29 Thread Hennigan, Sandra H CTR OSD-CIO
UNCLASSIFIED I'm not sure. Having the Status set to Assigned each time the ticket was reassigned initiates other workflow for us, not just SLAs. Sandra Hennigan OSD Remedy Administrator Office # 703-602-0980 x174 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today

SLAs and TR values help.

2007-03-28 Thread Chris Cook
on qualifications the SLA attaches and measures how I need, except milestone actions will never fire, due to the fact that I need TR values specified in the Attach criteria and the TR value is appended to the qualification of the filter that performs milestone. If I remove the TR values, SLAs attach

Re: SLAs and TR values help. (U)

2007-03-28 Thread Hennigan, Sandra H CTR OSD-CIO
UNCLASSIFIED We have a similar need to measure SLAs response by group assignment. Instead of having the SLA do the work, a Filter sets the Status to Assigned when the ticket changes Group+ assignment. Similarly, a Filter could change the Status to Assigned for change of Individual+ assignment