Re: [EXTERNAL] SLM Question

ReplyTo: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] SLM Question Aditya: From everything I know about SLM (and I will acknowledge that I am no expert), what you are asking about is not really what SLM is intended for. That’s going to put a lot of load on the system to do something like

SLM Question

Hi List, My Requirement - Want to configure a Service Target to keep track of Work Info Entries until Work Order is Completed. *If Work Order is not being updated by Assignee or anyone from Assignee Group every 24 Hours until the WO is Completed, the response OLA should mark WO as breached.*

Re: [EXTERNAL] SLM Question

...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Aditya Sharma Sent: Monday, December 23, 2013 12:05 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] SLM Question ** Hi List, My

Re: [EXTERNAL] SLM Question

To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] SLM Question Aditya: From everything I know about SLM (and I will acknowledge that I am no expert), what you are asking about is not really what SLM is intended for. That's going to put a lot of load on the system to do

Re: SLM Question

I did a little more digging for my own refresh on this topic. You can't beat arinside documentation tool for these type of questions. Thanks to Misi for making it readily available for the group. As the other post mentioned it is indeed coming from Incident Manager functional role of the Support

Re: SLM Question

@ARSLIST.ORG; Shaw, Geri 000 Subject: Re: SLM Question I did a little more digging for my own refresh on this topic. You can't beat arinside documentation tool for these type of questions. Thanks to Misi for making it readily available for the group. As the other post mentioned it is indeed coming from

SLM Question

Hi All, Hoping you can help...we are in the process of upgrading to Remedy 7.6.4. For SLM, for the OOB Manager escalation where is the manager ID coming from, the Assignee's People Record or the Incident Manager role for the Support Group? Thanks, Geri Shaw Process Quality Lead T

SLM Question - Availability - Goal

Hi guys. I read what I sent last night regarding my question and I must have been more tired than I realized as it wasn't very clear. Let me try again... Overview: We want to do 4 things: 1. Document a goal for availability % 2. Document actual availability % 3. Document Whether we've

SLM Question

Hi , Is there any way that we could automate this Service target Bulid? If so How? Hi #2 - it would be extremely difficult to configure all of the Svc Tgts for all customers via the SLM module. The number of variations is enormous. You would also need to consider variations of

Re: SLM Question

A little SLM fun I did 2 years ago or so: http://img.skitch.com/20090328-1b4nax88g5nyhiiwn687nybi9f.jpg -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com On Mar 27,

Re: SLM Question

@ARSLIST.ORG Subject: Re: SLM Question A little SLM fun I did 2 years ago or so: http://img.skitch.com/20090328-1b4nax88g5nyhiiwn687nybi9f.jpg -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb

Re: SLM Question

Subject: Re: SLM Question A little SLM fun I did 2 years ago or so: http://img.skitch.com/20090328-1b4nax88g5nyhiiwn687nybi9f.jpg -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb

SLM Question

Hi All I have a question on SLM. On our system we have two companies, the SLA is currently only implemented for one company. Ok the question In about 5% of the Incidents the SLM Status field is not getting updated properly. The SLM Status field shows No Service Target Assigned, even though the

Re: SLM Question

Recently my customer upgraded to SLM 7.1 Patch 1.. i have seen this No Service Target Assigned scenario that you have explained... In my case when the SLM measuremnt staus is Warning it would change the SLM status to No Service Target Assigned this is a known issue .. check with BMC support for

Re: SLM Question

Sam thanks, appreciate it very much. I will check the BMC site for the KB. shafqat --- On Sat, 3/28/09, Sam Rx sam...@gmail.com wrote: From: Sam Rx sam...@gmail.com Subject: Re: SLM Question To: arslist@ARSLIST.ORG Date: Saturday, March 28, 2009, 5:48 AM Recently my customer upgraded

Re: Another SLM Question

) [mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz Sent: Wednesday, December 17, 2008 6:03 PM To: arslist@ARSLIST.ORG Subject: Another SLM Question ** Hi All currently we have 2 Service Targets defined. One is for Acknowledgement of Incidents and another for Resolving of Incidents. The SLA

Re: Another SLM Question

only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz Sent: Wednesday, December 17, 2008 6:03 PM To: arslist@ARSLIST.ORG Subject: Another SLM Question ** Hi All currently we have 2 Service Targets

RESOLVED:Another SLM Question

Anne thank you very much, that was exactly what i was looking for   shafqat --- On Thu, 12/18/08, Ramey, Anne anne.ra...@its.nc.gov wrote: From: Ramey, Anne anne.ra...@its.nc.gov Subject: Re: Another SLM Question To: arslist@ARSLIST.ORG Date: Thursday, December 18, 2008, 7:42 PM

Another SLM Question

Hi All currently we have 2 Service Targets defined. One is for Acknowledgement of Incidents and another for Resolving of Incidents.   The SLA Status field gives the following values   Service Target Breached and All Service Targets Breached   My question is this, when it says Service Target

SLM Question

Hi All Having installed the SLM Module, according to the manual, I now need to run the Integrator. Unfortunately the file does not exist. I have looked at the extracted file, and there is no file that matches the name of bmcarintegrationOS.bin Any one have any ideas where I can find this

Re: SLM Question

arintegrator (at least thats what it is called in Windows with an exe extension.)   Joe - Original Message From: Shafqat Ayaz [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, September 19, 2008 5:33:21 PM Subject: SLM Question ** Hi All Having installed the SLM Module, according

Re: SLM Question

PM Subject: Re: SLM Question ** I saw this email you wrote to the list after I replied to the mail you sent me offline..   Unfortunately I do not have the Solaris version of the file.. What is the file listing that you see when you try to download the solaris version from Remedy's download page

Re: SLM Question

it there.. Also if its not there, try unzipping what you have downloaded. Maybe for solaris it is in the main gz file? Joe - Original Message From: Shafqat Ayaz [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, September 19, 2008 7:09:52 PM Subject: Re: SLM Question ** After

Re: SLM question

PROTECTED] On Behalf Of Saravanan Palaniappan Sent: Tuesday, June 24, 2008 12:38 AM To: arslist@ARSLIST.ORG Subject: SLM question ** All, I am trying to understand the SLM module in ITSM. Can any one of us explain me about the Mesaurement criteria in SLM module. I am little confused

SLM question

All, I am trying to understand the SLM module in ITSM. Can any one of us explain me about the Mesaurement criteria in SLM module. I am little confused with one of the parameter defined in the Mesaurement criteria called Exclude. What does Exclude means ? What exactly happens behind the