PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
Unfortunately the users with the problem are in St. Louis and the guy with
the direct access is here in the Twin Citiesso that's not really an
option.
-Original Message-
From: Action Request S
August 05, 2008 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
Unfortunately the users with the problem are in St. Louis and the guy
with the direct access is here in the Twin Citiesso that's not
really an option.
-Original Message-
Fr
: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
It could be an option if you temporarily set a password that you know,
and log on as him with that workstation. That should be able to
replicate the issue.
-Original Message-
From: Action Request System
Sent: Tuesday, August 05, 2008 1:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
Unfortunately the users with the problem are in St. Louis and the guy with
the direct access is here in the Twin Citiesso that's not really an
option.
-Original Me
, CMMI(r) Level 3 Rated Company
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
Unf
orate)
Sent: Tuesday, August 05, 2008 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
If the user moves to a different machine, are they still experiencing
the same issues?
If so, which I'm assuming they are, have them go to the one guy's
comput
PROTECTED]
On Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
That is what I did. The results were the same. I am pretty sure this
is not LDAP related.
-Original Message-
From: Ac
: Re: "You do not have write license" woes
All of the users experiencing this problem are authenticated via AREA?
If so would you be able try the following with a user currently having
the issue? Temporarily assign them a password in the User form to
prevent the use of AREA and s
From: Action Request System discussion list(ARSList) on behalf of William
Rentfrow
Sent: Tue 05/08/2008 18:12
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
Okay, we just eliminated this as a possible cause. The remaining
possible known susp
9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
William,
Are your users using the LDAP password or the passwords from the User
form?
If they use the LDAP password and the password in the User form is
blank, then try turning off the EA chaining mode and
lliam Rentfrow
Sent: Tuesday, August 05, 2008 9:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
**
No - it is not possible due to the way our firewalling, etc, is configured.
There is no direct path to the mid-tier except from one user workstation
that is u
est System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Mohan
> Panchangmath
> Sent: Tuesday, August 05, 2008 9:40 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: "You do not have write license" woes
>
> William,
>
> Are your users using the
ction Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, August 05, 2008 9:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
**
Do you have any method to bypass the load balancer for some of these
users? ha
: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
William,
Are your users using the LDAP password or the passwords from the User
form?
If they use the LDAP password and the password in the User form is
blank, then try turning off the EA chaining mode and see if
on, 8/4/08, William Rentfrow <[EMAIL PROTECTED]> wrote:
> From: William Rentfrow <[EMAIL PROTECTED]>
> Subject: Re: "You do not have write license" woes
> To: arslist@ARSLIST.ORG
> Date: Monday, August 4, 2008, 11:21 PM
> The users are configured properly - I was 1
PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 8:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
**
No resolution yet! :)
We are investigating the "sticky" settings on the load balancer. It was
supposed to be set -
Rentfrow
Sent: Monday, August 04, 2008 9:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
**
Nothing in the error logs.
Even more frustrating - there's nothing in ANY of the logs when this happens
- nothing client side, nothing server side, nothing
__
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Joe D'Souza
Sent: Monday, August 04, 2008 23:06
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
**
I think my earlier message from yahoo di
Sent: Monday, August 04, 2008 23:06
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
**
I think my earlier message from yahoo didn't get through..
Can you check to see that some users do not have a duplicate record in
the user_cache table? Do a count
a netscaler load balancer.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
Sent: Monday, August 04, 2008 3:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
William,
Eventho
I think my earlier message from yahoo didn't get through..
Can you check to see that some users do not have a duplicate record in the
user_cache table? Do a count(*) and then a count(distinct username) on
user_cache and see if it returns a different result.. If count(*) returns
more records you ha
8:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
Just a question here. What happens with the issue if you remove his
license using the admin tool and license manager. Any differences (ie:
issue is gone after login or issue is still there)?
*Rocky*
Rocky
D] On Behalf Of Leonard Neely - FOJ
Sent: Monday, August 04, 2008 3:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
William,
What's your environment? I know this may sound odd, but whenever I've
seen this problem, it usually ended up being
: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
Sent: Monday, August 04, 2008 3:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
William,
Eventhough you say the system has adequate application and use
orest Laboratories, Inc.
Sr. Analyst
Office: 631.858.7765
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, August 04, 2008 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write
PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
Guest users are not allowed. The user is connected as themself.
All good questions! :) So far - no indication of what the problem.
_
From: Action Request System discussion list(ARSList)
[mailto:[E
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Grooms, Frederick W
Sent: Monday, August 04, 2008 2:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
Another thing to check is your web server timeou
<[EMAIL PROTECTED]> wrote:
> From: William Rentfrow <[EMAIL PROTECTED]>
> Subject: Re: "You do not have write license" woes
> To: arslist@ARSLIST.ORG
> Date: Monday, August 4, 2008, 4:25 PM
> Guest users are not allowed. The user is connected as
> themself.
&
ST.ORG
Subject: Re: "You do not have write license" woes
Guest users are not allowed. The user is connected as themself.
All good questions! :) So far - no indication of what the problem.
From: Action Request System discussion list(ARSList)
[mailto:[EMA
, 2008 3:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
**
Another suggestion - something you might have already crossed out but
worth a shot..
Is the user typing in the correct password? If not is the system set up
to allow guest users? If so the us
should..
Cheers
Joe
- Original Message
From: William Rentfrow <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, August 4, 2008 3:35:06 PM
Subject: Re: "You do not have write license" woes
Once a user gets the error it's there to stay - we can log out
RSLIST.ORG
Subject: Re: "You do not have write license" woes
Another thing to check is your web server timeout settings (not just the
ones in the Mid-Tier Config pages, but the ones for the actual web
server). If your web server is dropping the session due to a timeout
setting it mi
Tauf
Sent: Monday, August 04, 2008 2:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
William,
I'm going with Carey on this one. If you have a load balancer, take a
look at how it is handling the sessions. Is it using a shorter timeout
than what is c
.
Sr. Analyst
Office: 631.858.7765
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, August 04, 2008 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" wo
ffice: 631.858.7765
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, August 04, 2008 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
Hm.this bears som
he user tool - this is just a
> mid-tier error.
>
> From: Action Request System discussion list(ARSList) on behalf of
> William Rentfrow
> Sent: Mon 04/08/2008 17:21
> To: arslist@ARSLIST.ORG
> Subject: "You do not have write license" woes
>
>
&
- Original Message
From: Darrell Reading <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, August 4, 2008 2:05:52 PM
Subject: Re: "You do not have write license" woes
Recache that thing and see what happens. Login as Admin, and refresh
the cache.
Darrell
T.ORG
Subject: Re: "You do not have write license" woes
**
Joe, that's a pretty good suggestion about checking the Mid-Tier server.
I would hope remedy support would have already had him do that :-)
I'm just curious though, I'm assuming he would have noticed this be
a mid-tier
> error.
>
> From: Action Request System discussion list(ARSList) on behalf of
> William Rentfrow
> Sent: Mon 04/08/2008 17:21
> To: arslist@ARSLIST.ORG
> Subject: "You do not have write license" woes
>
>
> **
> I have a variety of users who ar
Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Joe DeSouza
Sent: Monday, August 04, 2008 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: "
<[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, August 4, 2008 2:05:52 PM
Subject: Re: "You do not have write license" woes
Recache that thing and see what happens. Login as Admin, and refresh the
cache.
Darrell Reading Systems Engineer
Phone 479.204.5739
[EMAIL PROT
Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, August 04, 2008 12:59
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
Also, did I mention it works in the user tool - this is just a mid-tier
error.
---
ou do not have write license" woes
Are you using any form of AREA plugin?
Mark
From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent: Mon 04/08/2008 17:21
To: arslist@ARSLIST.ORG
Subject: "You do not have write licen
PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
Are you using any form of AREA plugin?
Mark
From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent: Mon 04/08/2008 17:21
To: arslist@ARSLIST.ORG
S
te license" woes
Are you using any form of AREA plugin?
Mark
From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent: Mon 04/08/2008 17:21
To: arslist@ARSLIST.ORG
Subject: "You do not have write license" woes
**
I ha
Are you using any form of AREA plugin?
Mark
From: Action Request System discussion list(ARSList) on behalf of William
Rentfrow
Sent: Mon 04/08/2008 17:21
To: arslist@ARSLIST.ORG
Subject: "You do not have write license" woes
**
I have a variety of
ssion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Garrison, Sean (Norcross)
Sent: Monday, August 04, 2008 12:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
**
We had mega license issues with earlier patches of 7.0.1 ARS. We
upgraded to ARS 7.0.1
est System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Monday, August 04, 2008 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
**
If its reading the Host ID from the wrong network card after a restart,
it won't ma
SList) [mailto:[EMAIL PROTECTED]
On Behalf Of Tortolero, Joseph
Sent: Monday, August 04, 2008 12:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
**
I have seen this as well and EMS and BMC have not been able to help either
Thank you,
-j
Joe Tortolero
Re
Engineer, EMEA Customer Support
BMC Software
*
Thanks
Naveen
From: Action Request System discussion list(ARSList) on behalf of Lisa
Westerfield
Sent: Mon 8/4/2008 10:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
ust 4, 2008 1:06:24 PMSubject: Re: "You do not have write license" woes**
No - not that I know of...but even then it doesn't matter because if I delete/re-add the user I have the same thing happen.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On
ST.ORG
Subject: Re: "You do not have write license" woes
It's almost like the user cache is getting corrupted or something, user_x table.
You might do a select from user_x for those users while they're having issues
and seeing what it says their license types are.
Thanks,
G
ay, August 04, 2008 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
No - not that I know of...but even then it doesn't matter because if I
delete/re-add the user I have the same thing happen.
From: Action Reque
12:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
**
By any chance do you guys have dual network cards? I have seen cases
where the license gets invalid after a restart, because the system reads
the Host ID from the wrong network card..
Joe
- O
@ARSLIST.ORGSent: Monday, August 4, 2008 12:24:44 PMSubject: Re: "You do not have write license" woes**
I have seen this as well and EMS and BMC have not been able to help either
Thank you,
-j
Joe Tortolero
Remedy Consultant
Desk - 561-682-2780
Cell - 561-665-1363
[EMAIL
System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, August 04, 2008 12:21 PM
To: arslist@ARSLIST.ORG
Subject: "You do not have write license" woes
I have a variety of users who are experiencing a weird error.
Occasionally the server
I have a variety of users who are experiencing a weird error.
Occasionally the server acts as if their license has disappeared when
trying to save an Incident in ITSM 7.03. They will be working fine one
minute and then they will get the long series of errors that says...
"You do not have appli
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