Roger,
thanks for the answer. Would you mind sharing some examples from your setup
(either offline or online) ?
Also, do you setup hardware in the same way as software, meaning you
include it in the Product Dictionary/DSL ? I am still confused by the two.
Wasn't there supposed to be a DHS
Hi Listers -
Looking at the skinnied-down CDM, how would you track the following:
Server w/ two network cards that each have two specific IP addresses (for
failover, for example) associated with them.
Server goes into ComputerSystem class, no problem.
From there, I could:
1) Put the
ARS 6.0.3 p20 installed on March 6.
win 2003, SQL 2000.
Import Tool 6.0.3 p20: Last Modified Date is OK, but field, wich was
imported with $DATE$ shows 3/14/2007 1:00:00 AM (User Tool p20).
eMail Escalation Notification setup to fire at 3PM goes on at 4PM.
ii
PS:
Did you hear that GOV
Hi
I changing some data on prod sys with Escalations and the escalations
should run quickly with the proper qualifier. But the problem I am facing
now is that if I give a Issue number = 99 That escalation is taking in
interval of 1 min is taking 30 min to 1 hr to update record. I have shut
Hi, i have to send a email every 15 minutes, that email contains a summary
of the ticket and a link (to the mide tier) of the ticket, but in this
email i cna have 4-7 or 20 ticket = 20 link
I don't know how to do that ...
i try with a filter guide that loops on a table that contains the
Job Description:
As part of this team, you will work on customizing our internal ticketing,
change management, and SLA Management applications used by our
production operations teams.
The team will develop and maintain applications using the Remedy Action
Request System, and collaborate
All,
Ok this might be a stupid question but here goes
Is there an easy way to set up the new ITSM v7 to accept some incoming
email messages and add them to existing tickets. Is this now out of the
box with ITSM v7 or will it still have to be customized? I do not want
all incoming emails
I have a couple of questions about incoming email in the new v7.
I would like to have customers send back replies to some email messages
and have them update the tickets within Remedy, is this customization or
out of the box? Will two email address be required and how do you prevent
out
If you are using Oracle, you can make an http call-out using the Oracle
utl_http package. Your ARS form should have an HTML character field (size
0) to receive the result, and a URL for the http source URL.
Then create an active link:
[Action 1]
Set Field: URL - http://www.google.com;
[Action
Hello,
I just found this community yesterday and it seems the most appropriate
place to ask questions pertaining to our development. Our shop is
currently running 5.1.2 Helpdesk tickets are stored on our 'Incident'
form. Every three months or so, to alleviate server load, we archive a
I have a manager that when he clicks on the Approval button on the
CHG:TSKJoinAPDetailSig form nothing happens except for you can see the
button being depressed. This happens in both the client and web. When
running the active link log no enteries are added on the log. He has the
same rights
Greetings List!
I found this thread from a couple weeks ago. We are planning to install
Patch 21 this weekend and we are wondering if there are anymore issues
found, or if anyone knows if these issues already stated have been resolved.
Thx!
Shawn Stonequist
EMNS, Inc.
All,
The company I work for is currently looking for a Remedy developer/s
to fill either a permanent position (or alternately a 3-6 month contract)
working primarily Government/US Air Force contracts. Position/s include/s
travel (covered Hotel and per-diem) with primary work areas in
Hi,
PERFORM-ACTION-ACTIVE-LINK action runs all Active Links that are set to
fire on that particular action, means 131072 runs all workflow that are
set to fire on Copy to New.
If you want to perform Copy to New workflow on submitting a new record,
then you have to use the Run Process
Hi All
Does anyone know if can get the results (counts) of a SQL update stmt
within a Filter DIRECT SQL or Set Fields-SQL Stmt to a field on a form.
I am running a SQL UPDATE on a table and I would like to know how many
records were modified.
TIA... dave
Hello,
We are installing AR Server v7.0.01 on Solaris 10 with Oracle 10.2,
upgrading a 5.1.2 db that was imported.
The install script completed but on start of the server we get the
following error:
/app/remedy/ar/teamtest/bin/arserverd:LoadSchemaDefnFromFile+0x120 [
Signal 11 (SEGV)]
Any
We arent tracking the card. We created a computer and and record in IP
Endpoint with a CTI of Hardware, Components, IP. The relationship type we
created is Hosted Access Point Date: Wed, 11 Apr 2007 11:30:35 -0400 From:
[EMAIL PROTECTED] Subject: CMDB 2.0.1 - Where would you put this data?
Hi All,
Does anybody had to do a massive import/export of the applications and the
data, while upgrading ARS from a version to another?
I think this operation is time consuming, using the ARS Import Tool.
So, is there a tool I could use, that would be more efficient?
Thanx all!
Renaude
Everyone, (and Anne B.)
thank you for the replies.
I had actually downloaded the add-on recently when I got all the 7.0.2
files but have not had a chance to install yet since I still need to get my
apps patched.
I am also a bit worried now after Christopher's comments about issues
affecting
Check to make sure that one user is in a group that has permissions to that
form.
HTH
Bill
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Hey Listers,
I have a really odd ball error. I am working on my development box
(Win2003svr/ARS 7.01 - midtier 7.01, linux RHEL 4/oracle 10gR2) getting
ready for a migration/upgrade to our production servers. All my forms
upgraded well from 5.12 to 6.3 to 7.01 except for one. It has no web
Dan Girish,
We are seeing this as well- exact same message. I don't have any solutions
yet (we are still struggling ourselves), but here's what we've tried (in
case it gives anyone any ideas):
1) It appears to be a Windows general fault message
2) It only occurs to us when we are using workflow
We are using 5.1.2 on SQL and am working with a homegrown app if it makes a
difference.
Currently the app is being used in a call center to handle incoming calls
where each incoming call is saved as its own ticket, regardless if the issue
is solved. Since it is important to know what previous
Hi all,
I previously posted a request for help with view forms, which i will
repeat below... However, i have discovered an extra piece of info. that
may help you to help me. It appears that the view form can only recognise
interga fields in the sql server view i am connecting to!
Any more
Shamhoon,
The log shows the following error from the mail server;
535 5.7.0 authentication failed
Double check the username and password specified in the mailbox
configuration form entry - in particular click on the expand box at the
end of the username field and make sure you don't have some
How can you do a return in a diary field with pushed fields.
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Remedy Developer/Administrator
San Diego, Ca
Contract to hire or Direct Hire
Salary: 80-100K DOE
ESSENTIAL DUTIES RESPONSIBILITIES:
1. Remedy Application Development and Administration
· Designs, develops, modifies, debugs and evaluates Remedy forms and
modules for functional areas.
·
Hi,
we also do have some problems with V7 (current patch) and LDAP.
I checked the ar.cfg. Our entries are right and I defined the Time-out.
I do have the problem on a windows 2003 server, MS SQL Server 2000, SP4
on local machine and got an ARERR 8760 no network connection to AR System
Hi All,
Does anybody had to do a massive import/export of the applications and the
data, while upgrading ARS from a version to another?
I think this operation is time consuming, using the ARS Import Tool.
So, is there a tool I could use, that would be more efficient?
Also, I know that there is
Hello
I am writing a custom Remedy web automation program which can calls some
Remedy Javascript function to for example call an active link etc.
In the generated HTML in a Remedy thin client form I see:
script src=form.js/5856b7c9.js defer=1/script
But if I do a search for form.js or
When i select the Date March 11 2:00 AM, I get the error ( The Date is out
of the allowed range of 12/31/1969 through 1/18/2038. There for the
Calender pop up will be initialized to the current date and the time drop
down will be set to 12:00 AM. Please Help.
Does anyone know how to do a return in a diary field if you are pushing
data to it? thanks
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Hi,
We installed email engine sucessfully,I configured and when I am
testing nothing is happening.
When I see in emaid.sh_log or emaild.stat.It says suceeded ro successfully
connected.But when I go there and test email from email Messages form the
send message column doesn't change.
In API
I've seen multiple posts about this error via MidTier and was wondering if
anyone has gotten resolution. We just upgrade from 5.12 to 7.01 due to the
whole DST issues and now we not only have these Authentication Failed
issues the 7.01 email engine isn't working as welll.
Any one get ARERR
Oxford Properties is a leader in the real estate industry, with 1,500+
employees across Canada, located downtown Toronto, in the financial
district.
We currently offer a 1-year contract opportunity for an intermediate Remedy
platform support specialist/ developer. The successful candidate
Shawn,
After you install SLM 7, you need to install the SLM ARS integration which
will setup SLM Goal Types for any ITSM applications that you have
installed. For example, if you have Incident Management installed, it
will install the Incident Response Time and Incident Resolution Time Goal
Hi to all.
I need to migrate only any tabs with fields from my principal form from dev
to prod environment (ARS 6.3 HPUX). Its possible without Migrator? How?
Thanks in advanced.
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Hello,
I am using a filter guide to process a table field and keep getting this error:
ARERR [8910] The field is referenced in the qualifier of a table field.
The table field does not have a qualification on it and I am not attempting
to delete a field as the error indicates.
I have version
I have a question and I did some searches didnt really find what I was
looking for. I need very basic scanning abilities...Just scan to a
field...But I need it to work in the mid tier...So question would be is that
possible...and without heavy needs what is the best type of scanner to
use...I
Has anyone had the issue with vista and Remedy Client 7, where when you have
everything set for the preferences to save the settings and the work area of
the client on exit it doesn't save on exit. but it works just fine in XP.
Same settings/same client/same user.
Has anyone writted a LDAP URL string to pull all Active Directory accounts
that are not Disabled. If not, has anyone built any workflow against the
vendor form to filter just Active accounts form Active Directory.
We have tried this and it returns all Disabled accounts:
Hello Dan
I am happening similar problem. How did you cleanup this deleted SLA? I
commented the statements for brsvcbrie.exe and arsvcdsp.exe in the
armonitor.cfg file, and restatred the ARServer. Still no luck.
Thanks
Shweta
I have a somefields being pushed into a diary. and i want to find out if
there was any way to do a carriage return or just a returned to seperate
each field and value that gets put into that diary. Just it does not mesh
together. Thanks
Good Morning:
After applying server patch 21 to ARS 6.03 our users are encountering
problems on date fields.
On our asset form we have a Date only field called disposal date.
On searches when we select a date from the menu and search for that date
we do not find any records even though we can
Hi List,
I am getting stuck here.
ARS 7.0.0
Sun OS 5.10
Oracle 10g
When i open a AREA LDAP Configuration form to configure in user tool. i
am getting this error.
ARERR [8760] Cannot establish a network connection to the AR System Plug-
In server : mrroboto (10010) : RPC: Success
Hello All,
I was trying to get the role infomation from outside database(our Remedy
working with db_link). I got
the roles creating a SQLMENU.
my problem is:
We have a unified ticketing system that works for different types of
tickets authenticating login name and check
role from outside
Hi Dave,
in ARS 7.0.1 I send mail with in text section:
http://remedy.intranet.servizi/arsys/servlet/ViewFormServlet?form=formnameserver=servernamew3eid=$LASTID$
in body mail the user will receive:
I've been working with Remedy Support on this. It seems to be tied to an
active link in HD 6 Patch 1465. There is an active link, SHR:Report:
GetReportInformation1, that appears to have a set field that does the
following:
REPLACE($zTmpAdditionalQual$, $, )
I'm trying to get them to
Listers, I can barely believe that Help Desk 5.5 is Yes on the ARS 7.0.1
compatibility matrix under Supported on Server 7.0.1?! I keep blinking
and focusing my eyes and using a ruler to make real sure...
We finally have a better box for development. So, now it is Catchup Time for
our ARS
We are on ARS 5.1.2 and planning to upgrade. Is it okay to upgrade ARS to
6.3 and leave email at 5.1.2. I am concerning about memory leak issue in
ars email for version 6.3.
Thanks
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Anyone integrating Track-it with Remedy? Thanks!
Alex
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Hi All,
Environment: ARSystem 6.3 Patch 20,HPUX 11i,Oracle 9i currently using
ARSystem authentication
We are planning to implement the LDAP plugins (both AREA and ARDBC) to
connect to the corporate Novell eDirectory (Recent Version - tbc), running
on separate hardware.
Our eDirectory team
Hello;
My company is looking for an experienced Remedy developer or
installation/upgrade engineer to help us upgrade from version 5.1 to the
latester verion of 6.X. We have a very minimally configured/customized
environment.
Job Requirements:
Must Have:
1. 5 or more years of experience on
Been a LONG time since I've had to do much with ARS 5.12, and in
particular, configuring AREA...
I want to try to enable AREA LDAP for my 5.12 server, but when I enter the
information in a New window and click Save, nothing happens - doesn't
seem like it takes the input!
I'd ask Remedy
We installed the 7.0 installer first and followed with the 7.0.1 installer
and it worked when upgrading from 6.x.
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Good afternoon, Listers...
We recently upgraded to 6.3 patch 21. We have a load-balancing switch with
3 web servers. We have configured the switch to allow for session affinity.
We also have some AR System reports that are opened with active links on
buttons (Open Window action, Window Type
I need to send the $LASTID$ in a URL via email. I'm at a loss as how to
encode it. I can't find an example in the Basic or Advanced manuals.
Here's what I have so far:
http://remedyweb/arsys/forms/servername/AccessRequest/Web/$LASTID$
Thanks,
Dave
I am trying to find a simple solution to scan a barcode and have it enter
said barcode number on the screen into a field...I was wondering what
solutions are available and also wondering if that same solution would load
that number into a field in a web page ala the mid tier
well, it's a .dll so it's be a windows box. I'd try using oraload before
the install. If you have issues, it will be apparent using oraload.
Search for the executable in the extracted installation files. Remedy uses
this to install.
Hi to all.
I need to migrate any tabs with fields from my dev server to production( ARS
6.3 HPUX), and not all the form.It's possible without Migrator?.
Thanks in advanced.
Regards.
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I have installed the email engine and i have configured in email
configuration form(out going )and email server name, port,polling interval.
(We are only using ut going and with SMTP)
When i am trying to test from email messages form nothing is happening,the
status still in send and I don't
Good afternoon, Listers...
We recently upgraded to 6.3 patch 21. We have a load-balancing switch with
3 web servers. We have configured the switch to allow for session affinity.
We also have some AR System reports that are opened with active links on
buttons (Open Window action, Window Type
The ARS 7.0.01 compatibility matrix says Help Desk 5.5 is compatible still.
Has anyone actually done this? If so, I'd like to hear about the adventure...
We currently have
Help Desk 5.5.1
ARS 5.1.2
Mid-Tier 6.3
Solaris 8
Oracle 9i rel 2
We are moving to a different box for development.
Humble
Hello All,
I was trying to get the role infomation from outside database(our
Remedy working with db_link). I got
the roles creating a SQLMENU.
my problem is:
We have a unified ticketing system that works for different types of
tickets authenticating login name and check
role from
I believe address for Georgeann is [EMAIL PROTECTED], if that's who
you're trying to contact..
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Hi,
You can loop the results into a single field.
For example if the single field is field is $Mail_Output$ and the
column is $TableFieldColumn$, the set fields on the table loop would
be;
$Mail_Output$ = $Mail_Output$ + Hard Return+$TableFieldColumn$
That way each row in the table would be
Hi List,
My client is facing a bit of configuration data mismatch issue.
As we have Remedy Process Engine installed, we have loads of configuration
that is done which runs the workflow. Every time we move the configuration
data from Dev to UAT or UAT to Pre Prod, business team has
ok thanks but I tried and I don't get it.
In my filter guide I have 2 filters. First one set a character field to
the column-2 found in the table field
And second filter checks if the character field is not empty and append
the content to a final character field with a set field action.
So I
Hello everyone,
I am in the process of creating a calss ...
The system hangs and then comes back with an active link error.
The active link called a filter API ...
When I look at the Plugin Log I see the followings:
+CALL ARFilterApiCall -- filter
Hi!
I would definitely suggest that you try out RRR|Chive which can help you
move the data in one run.
You would need to build a config file similar to this one. I have added
the verify-options that may be a little redundant. In any event, it will
make RRR|Chive fetch each merged record from the
Are there issues with the list? I was just notified that emails I sent in
March/April had just been posted
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The director of Technical Support is Jayanthi Shankar.
[EMAIL PROTECTED]
Charles Roth
Sealed Air Corporation
Office (864) 433-2429
Cell (864) 431-2961
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This might explain why I'm seeing what looks like double and triple posts
overnight.
I think the web interface to submit to the list has been flakey. The server
may have rebooted which let lose posts that were hung up there.
Dave
--
[EMAIL PROTECTED] (Wireless)
-
Welton,
Try Aeroprise. It is an off-line/ online (Wireless) connection client
for the ARSystem.
You can configure it for most PDA's and WEP Phones.
http://www.aeroprise.com/
John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns
All,
Georgeann left some time ago. I am not sure who is the overall director.
Howard
On Mar 14, 2007 3:53 PM, Julie Kanakanui [EMAIL PROTECTED] wrote:
I believe address for Georgeann is [EMAIL PROTECTED], if that's who
you're trying to contact..
We were told that patch 5 of the client tool works the best with vista
(but I am not sure anything really works well with Vista).
Howard
On Mar 15, 2007 6:54 PM, Wesley szwarc [EMAIL PROTECTED] wrote:
Has anyone had the issue with vista and Remedy Client 7, where when you have
everything set
Wesley, I believe this is not difficult.
On your push fields action, where you are defining what you want to
push, hit the expand box to pull it up in a big window. Then, add what
you want to push, then hit the enter key so your cursor drops down to
the next line.
Whenever you close the expand
Get a patched version of 7.0.1 and perform the upgrade install with that.
Axton Grams
On 4/3/07, John Peto [EMAIL PROTECTED] wrote:
Hello,
We are installing AR Server v7.0.01 on Solaris 10 with Oracle 10.2,
upgrading a 5.1.2 db that was imported.
The install script completed but on start
Classification: UNCLASSIFIED
Caveats: NONE
I sent this question in April and never received a response. Anyways, we
have a unit that currently uses Track-it and didn't have the resources to
purchase Remedy. We wanted to see if we could interface Track-it, but just
didn't provide the necessary
This has to do with the way that ARS wraps all select statements with a
BEGIN and END transaction.
The MS DTC (Data Transaction Coordinator) on windows server 2005 is by
default turned OFF, so these types of statements fail because it chops
off the BEGIN and END transaction statements.
This
List~
I'm experiencing an issue using dynamic template names. I have several
buttons on one of our forms, each sends a different HTML Template. To
consolidate workflow and make things a bit easier to use, I'm try to have
each button set a temp field with the Template name, then have 1 Filter use
Interesting question. My question to that is, why would anyone want to?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alex Alicea
Sent: Tuesday, April 10, 2007 7:24 AM
To: arslist@ARSLIST.ORG
Subject: Track-it
Anyone
I don't know precisely what the problem is based off of what you have
said, but I would suggest seeing what type of column it is. I seem to
remember there being limitations on what types of fields Remedy can read
via view forms. While this shouldn't affect varchar, int, etc. it could
prevent you
yes... I agree with Charles, it is J Shankar([EMAIL PROTECTED])
On Nov 15, 2007 6:54 PM, Howard Richter [EMAIL PROTECTED] wrote:
All,
Georgeann left some time ago. I am not sure who is the overall director.
Howard
On Mar 14, 2007 3:53 PM, Julie Kanakanui [EMAIL PROTECTED] wrote:
I
Raj,
1. Is your Remedy email engine service running? When you install it, the
service may default to manual start instead of automatic. You will have
to reset that and start the service.
2. If the service is started and no mail is outgoing, you will have to
make sure that you have a connection to
YeaI just got ~50 emails all sent back in March/April as wellweird
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shawn Stonequist
Sent: Thursday, November 15, 2007 5:56 AM
To: arslist@ARSLIST.ORG
Subject: List
All
Interesting responses and many thanks for the input. The list never lets me
down and for that I'm very grateful!!
I was hoping to use a simple single AL. Direct SQL was my first choice and it
works great IF... I put a WHERE clause at the end of
the statement with a specific request ID. Any
Hello,
I'm hoping someone has done an integration between the solution database within
Problem Management module of the ITSM suite and the Right Answers knowledge
base. I'm interested in hearing about all types of integrations, including but
not limited to database to database solutions.
Susan,
We are using 7.0.01 Patch 002.
We spent a lot of time figuring out this problem.
We fixed it by taking two steps:
1. Rename the folder
C:\Program Files\Common Files\Business Objects\3.0
To
C:\Program Files\Common Files\Business
listers,
in my form A I have a table field with 2 columns lists and logins.
And a qualification which is $Assignee$ = 'Lists'.
I have so the Assignee field which gets updated from the web via
filters. Basically on the web I fill in a form and I click on submit.
This sends one of the web form
You didn't specify what year or where you are (what TimeZone), but in
the US March 11, 2007 was the change for Daylight savings time so there
was no 2:00 AM that day.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Tried that too Fred.
Thanks for the thought
Pete
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Grooms, Frederick W
Sent: Thursday, November 15, 2007 10:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Is a Case function
Oops ... It should have been WHERE C1 = '$1$'
Or WHERE C1 = '$Request ID$'
Since it is a character string it must be enclosed in single quotes
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joran, Peter P, CTR, OSD-CIO
The web interface woke up briefly and sent
Out the emails from the last time it failed.
I will be upgrading to a new release of software
Over the Holiday break this year, so perhaps the web
Interface will be fixed.
... Daniel
-Original Message-
From: Action Request System discussion
Make your Where clause
WHERE C1 = '$C1$'
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joran, Peter P, CTR, OSD-CIO
Sent: Thursday, November 15, 2007 9:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Is a Case function
I am working on this right now. Just finishing an integration from
the self service portal. For integrations from aruser to right
answers, they have an activex control that uses the com automation as
the integration method on the client side to pass data around.
If you can provide some
Tried using 1, C1 and $Request ID$ and using the field selection menu but
$Request ID$ was not recognized. Maybe its time for plan
B.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Carey Matthew Black
Sent: Thursday,
Dennis,
Think of a scanner as an input device, like a keyboard. The scanner
plugs into an adapter cable that connects between your keyboard and your
computer. When it scans, it sends a signal that your computer
interprets as keyboard input.
Usually, these scanners can be programmed to allow a
I thought I tried that, but evidently not. It works!!
Many Thanks Fred!
Pete
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Grooms, Frederick W
Sent: Thursday, November 15, 2007 10:26 AM
To: arslist@ARSLIST.ORG
Subject:
Peter,
The your Field ID =1 field has been renamed to something else. Find
the field in the Admin tool by:opening the form and using the field ID
drop down at the top of the form. That should tell you what the field
is called.
However, the solution to use the value of $1$ should work too. In
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