Re: ARDBC LDAP

2010-04-21 Thread ARSmarts Support
The fact is that I do not have ownership on the LDAP directory, and I have to use the dn. I cannot add any sn or uid, and the process owner will not make the change for me... Kais On 20 Apr 2010, at 17:46, Grooms, Frederick W wrote: I believe someone in the past suggested using uSNCreated

Re: ARDBC LDAP

2010-04-21 Thread Misi Mladoniczky
Hi, Something tickles in the back of my mind about the 15-char limit had been removed, or should be removed... If the 15-char limit is in place, you must have a unique attribute that will fit. Unless, as I said, you can leverage a table-field to do what you want to do. The reason is that the

Re: Logic in active links vs. filters

2010-04-21 Thread Misi Mladoniczky
Hi, Old entries can never be changed. You can have multiple filters adding to the same diary entry in this way: FLTR Set-Fields CURRENT diary = hello FLTR Set-Fields CURRENT diary = goodbye In ACTLs you have to do it like this to append data, if you do not want to replace something

Re: need to design a counter

2010-04-21 Thread Halleux, Jean-Louis
Hi Raj, Create 2 filters and a temporary checkbox on form 1 1 filter is linked to form 2, and it does a push to form 1, setting the temporary checkbox to 0 The other filter is linked to form 1, and it does a set action. The Run If is 'TR.Checkbox' = 0, and the Set Field is Integer field = Integer

Cannot create classes in CMDB

2010-04-21 Thread Sergio Tomillero
Hi List, I cannot create classes in CMDB. Each time I try to create one, instead I do not get any message in the screen, the class shows Error status and is not created. arerror.log returns (I translate) Wed Apr 21 09:04:00 2010 CMDB Dispatcher : Server busy. Exhausted the time of wait during

Re: ARDBC LDAP

2010-04-21 Thread Halleux, Jean-Louis
Hi Misi, Have you been able to find the source of the AREA/ARDBC plugins ? I am very intersted in getting these. Best regards, Jean-Louis -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: mercredi 21

SV: Cannot create classes in CMDB

2010-04-21 Thread Steinar Halland
Have you tried creating the class with the cmdbdriver utility that ships with the CMDB? Best regards Steinar -Opprinnelig melding- Fra: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] På vegne av Sergio Tomillero Sendt: 21. april 2010 09:58 Til:

Re: ARDBC LDAP

2010-04-21 Thread Misi Mladoniczky
Hi Jean-Louis, I thought it was included in the API, but as it appears, only the sample for the AREA-LDAP is included. Not the ARDBC-LDAP... The ARDBC-LDAP would be much more complicated I guess. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: *

Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

2010-04-21 Thread koray
@Juan Ingles: The C script exits with 0 in any case. Trying above arsystem env mypath/script results with Abort - core dumped However the script isn't directly called in order to set the environment variables. mypath/script consists of #!/usr/bin/sh LD_LIBRARY_PATH=paths export LD_LIBRARY_PATH

Re: need to design a counter

2010-04-21 Thread Daniel Condrea
Hi Raj, In your example 'form1' is parent. 'form2' is child. In form2 tickets are created based on ticket created in form1. In this case on 'form2' you must have a required field that hold 'Request ID' for ticket submitted in form1. Create a display only field of type integer on form1. Define a

Re: Service-now.com

2010-04-21 Thread Tanner, Doug
Well said Tim, in the past I watched the list and replied much more often. As being a true old timer (1996 – Present) But there are just too many annoying people like “Oracle4Me”, and people that are not even willing to open a pdf manual or crack a book. I think it’s a generational thing ☺

Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

2010-04-21 Thread koray
Hello again, Can anyone send me the output of env command related to Remedy or APIs? Best Regards, Koray On Apr 21, 12:24 pm, koray ko...@alkankoray.net wrote: @Juan Ingles: The C script exits with 0 in any case. Trying above arsystem env mypath/script results with Abort - core dumped

AW: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

2010-04-21 Thread Conny Martin
following env-vars are set by arsystem LANG TWO_TASK ARCONFIGDIR LC_ALL PATH ORACLE_HOME LD_LIBRARY_PATH ORA_NLS ORA_NLS32 ORA_NLS33 NLS_LANG NLSPATH CLIENT_LOCALE -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von

ARAPI.NET 7.5.xxx

2010-04-21 Thread Paul Kowalski
I have a VB.NET program that reads Active links. It's a simple loop thru all active links and output the RunIfQualification, out of over 3000 active links around 10 fail and I'm getting an error from arapi.net. The active links that fail pretty simple (not complex). Are there any known issues or

Re: ARAPI.NET 7.5.xxx

2010-04-21 Thread Frank Caruso
I have had issues doing this with alinks that fire on Service. On Wed, Apr 21, 2010 at 3:03 PM, Paul Kowalski paulkowalski...@msn.comwrote: I have a VB.NET program that reads Active links. It's a simple loop thru all active links and output the RunIfQualification, out of over 3000 active

Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

2010-04-21 Thread koray
A few of them were missing such as ARCONFIGDIR but although I tried copying them from another server it didn't work again.. I did the server restart to see shell messages and it is exactly the same : X Abort(coredump) I am totally lost. On Apr 21, 3:05 pm, Conny Martin

Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

2010-04-21 Thread koray
By the way, is there any way I can view the coredump file generated? On Apr 21, 3:47 pm, koray ko...@alkankoray.net wrote: A few of them were missing such as ARCONFIGDIR but although I tried copying them from another server it didn't work again.. I did the server restart to see shell messages

Re: Cannot create classes in CMDB

2010-04-21 Thread Jarl Grøneng
Hi, Try to set the server in developer mode. -- Jarl 2010/4/21 Sergio Tomillero stomill...@gmail.com: Hi List, I cannot create classes in CMDB. Each time I try to create one, instead I do not get any message in the screen, the class shows Error status and is not created. arerror.log

Re: ARDBC LDAP

2010-04-21 Thread Grooms, Frederick W
Is this a Microsoft Active Directory? uSNCreated should be a standard indexed attribute. Grab a copy of the free Softerra LDAP browser http://www.softerra.com/download.htm to see the AD. Fred -Original Message- From: Action Request System discussion list(ARSList)

Re: SV: Cannot create classes in CMDB

2010-04-21 Thread Sergio Tomillero
Yes, I have. From cmdbdriver I can create classes but it is not the appropiate procedure. From Class Manager I should be able to create classes and its corresponding fields. Kind regards, Sergio Tomillero -- View this message in context:

Flashboards Not In Admin Tool

2010-04-21 Thread Frank Caruso
ARS 7.1 p5 Trying to figure out why I cannot not see the Flashboards objects in the ARS Admin tool. We do not have a Flashboards license but all of the pieces are installed so I think we should be able to create and edit existing objects. However, I cannot get the Flashboard objects to show up in

Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

2010-04-21 Thread koray
Update: FreeAREntryListFieldList causes this error, included with arfree.h file.. On Apr 21, 4:09 pm, koray ko...@alkankoray.net wrote: By the way, is there any way I can view the coredump file generated? On Apr 21, 3:47 pm, koray ko...@alkankoray.net wrote: A few of them were missing

Re: Flashboards Not In Admin Tool

2010-04-21 Thread Meyer, Jennifer L
I had this problem with my 6.x admin tool. I seem to recall that it was an issue with my admin tool. What version of the admin tool are you using? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of

Re: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade

2010-04-21 Thread Shyam Attavar
I have set the log level to Finest for plugin logs and I only see the following entries... I don't see any failures in the log. PLGN TID: 56671136 RPC ID: 000110 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 21 2010 06:59:12.9027 */+GLEWF ARDBCGetListEntryWithFields -- vendor

Re: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade

2010-04-21 Thread Walters, Mark
Are there any entries from the AREA plugin at all? Are you sure it's being loaded? Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shyam Attavar Sent: 21 April 2010 15:19 To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP issue after upgrading

Re: {Remedy ARS} AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade

2010-04-21 Thread remedy lee
I had an ldap issue with an update to 7.1 patch 3 long ago. It was a little different. I could authenticate with the first ldap in the config but the rest wouldn't work. So not sure if this will help. = Found out a little bit of information,

Re: need to design a counter

2010-04-21 Thread Ravi
Thank you everyone for their replies. I really appreciate this. Somewhat did the same as mentioned by Jean 1. 1st filter, On submit of form 2, did a PUSH field action to a temp character field on form 1. 2. 2nd filter , On modify of form 1(In RUN IF qualification used the character field), did a

Re: ARAPI.NET 7.5.xxx

2010-04-21 Thread LJ LongWing
Can you provide the error? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Paul Kowalski Sent: Wednesday, April 21, 2010 6:03 AM To: arslist@ARSLIST.ORG Subject: ARAPI.NET 7.5.xxx I have a VB.NET program that reads Active

Re: {Remedy ARS} AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade

2010-04-21 Thread Martinez, Marcelo A
Shyam, Go to your armonitor.cfg file (assuming windows) and make sure your entries for arplugin.exe are correct. When I upgraded from 7.1P2 -- 7.1P7, 2 of my plugin entries were chopped off. You should be able to compare your Dev and your Prod environments. I use 3 plugins because I have 3

Re: ARAPI.NET 7.5.xxx

2010-04-21 Thread Grooms, Frederick W
Sending this for Paul ... Version 7.1.00 Patch 007 200904160530 AssemblyQualifiedName BMC.ARSystem.ARTypeMgr, BMC.ARSystem, Version=7.5.3397.30568, Culture=neutral, PublicKeyToken=8cae4d61f13dc9bb _ARControlStruct {Unable to cast object of type 'System.UInt32' to type

Log size and server performance

2010-04-21 Thread Ramey, Anne
We are looking at capturing more effective logging to try and catch some interrmittent problems in production that we can't seem to re-produce in test. The problem is that the arfilter log on our server that runs escalations is currently 50M and contains about 2 minutes worth of information.

Remedy Training

2010-04-21 Thread Mayfield, Andy L.
Good Morning All, Did BMC close their training facilities in Atlanta? I was checking this morning and they list no courses for that location. Clearwater, FL. was also empty. The only locations I see available in the USA for ARS 7.5 Administering were Dallas, TX and Downer Grove, IL. Andy L.

Re: Flashboards Not In Admin Tool

2010-04-21 Thread Frank Caruso
7.1 p8 On Wed, Apr 21, 2010 at 5:07 PM, Meyer, Jennifer L jennifer.me...@its.nc.gov wrote: ** I had this problem with my 6.x admin tool. I seem to recall that it was an issue with my admin tool. What version of the admin tool are you using? Jennifer Meyer

Re: ARAPI.NET 7.5.xxx

2010-04-21 Thread LJ LongWing
Ok...I'm really out of my element on this onebut here is the obvious error Unable to cast object of type 'System.UInt32' to type 'System.Object[]'. the un-obvious portion is why is it throwing this. I would suspect there is a bug in the api. But to troubleshoot this I would modify the

Re: Log size and server performance

2010-04-21 Thread Lyle Taylor
Well, this isn't a definitive answer by any means, but my suspicion would be that the log file size should be pretty much irrelevant from a performance perspective, since it is just appending to the existing file, which is a quick operation. The more important point is that if you're getting

Re: ARAPI.NET 7.5.xxx

2010-04-21 Thread Lyle Taylor
That's a good suggestion, LJ. Note, however, that the .NET API is not officially supported, so you will probably need to contact the actual developer of the API rather than BMC. I believe it is a BMC employee, so your e-mail will still go to BMC, but you would not go through the normal

Re: ARAPI.NET 7.5.xxx

2010-04-21 Thread Rick Cook
I believe that Appajee is the person still caring for the .NET API set. He has been pretty responsive in the past to issues brought up. Might want to go through the BMCDN, though, as he probably monitors that more than the ARSList. Rick On Wed, Apr 21, 2010 at 9:12 AM, Lyle Taylor

Re: Remedy Training

2010-04-21 Thread Rick Cook
I know that more and more of their classes are on-line - perhaps it's related to that. Also, the Dallas and Downer's Grove locations aren't BMC offices - they're Column IT's. It's possible that the Atlanta and Clearwater offices belonged to partners as well. Rick On Wed, Apr 21, 2010 at 7:13

Re: Remedy Training

2010-04-21 Thread Timothy Powell
Training in Clearwater was thru EMS and they are no longer among us Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L. Sent: Wednesday, April 21, 2010 10:13 AM To: arslist@ARSLIST.ORG Subject: Remedy

Re: Remedy Training

2010-04-21 Thread Roger Justice
Atlanta and Clearwater belonged to EMS. -Original Message- From: Rick Cook remedyr...@gmail.com To: arslist@ARSLIST.ORG Sent: Wed, Apr 21, 2010 12:14 pm Subject: Re: Remedy Training ** I know that more and more of their classes are on-line - perhaps it's related to that. Also,

Re: ARAPI.NET 7.5.xxx

2010-04-21 Thread Easter, David
Just as an FYI, Appajee recently left BMC (of his own decision) - so he's no longer a BMC employee. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily

Re: Log size and server performance

2010-04-21 Thread Ramey, Anne
I ask because I know appending to a 1 G file takes a lot longer (in computer time) than appending to a 1 M file. I was wondering if anyone was aware of a practical limit? Anne Ramey E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may

Re: Log size and server performance

2010-04-21 Thread Nicky Madjarov
Hi, I bare with Lyle there. Your performance will be the same regardless the size of the log. The only valid concern is if you have that much space on the file system. Bare in mind that when you reach thr max log size it will rename the log files into back-s (depending on your log setting) and

Re: ARAPI.NET 7.5.xxx

2010-04-21 Thread Rick Cook
Well, I think I join many of us in wishing him well in whatever he's doing now. Has someone else been handed the .NET API torch? It's been in good hands since Dan built it out several years ago, and I'd like to think it will continue to be so. Rick On Wed, Apr 21, 2010 at 9:27 AM, Easter, David

Re: ARAPI.NET 7.5.xxx

2010-04-21 Thread LJ LongWing
That's what I seem to remember as wellI also seem to remember that he's active on the list :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Wednesday, April 21, 2010 10:12 AM To: arslist@ARSLIST.ORG

Re: ARAPI.NET 7.5.xxx

2010-04-21 Thread LJ LongWing
Ok..now the next big question.did someone else unofficially pick up the support, did he take it with him, or is that API now dead? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, April 21, 2010 10:27 AM To:

SOLVED: Flashboards Not In Admin Tool

2010-04-21 Thread Frank Caruso
I reinstalled the Admin tool and that fixed the problem. On Wed, Apr 21, 2010 at 7:02 PM, Frank Caruso caruso.fr...@gmail.comwrote: 7.1 p8 On Wed, Apr 21, 2010 at 5:07 PM, Meyer, Jennifer L jennifer.me...@its.nc.gov wrote: ** I had this problem with my 6.x admin tool. I seem to recall

Re: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade

2010-04-21 Thread Joe D'Souza
Shyam, That's the same thing I would ask that Mark did. It appears as though the AREA plugin is not being called at all in the logs if that is all you see in your plugin log file. Joe -Original Message- From: Action Request System discussion list(ARSList)

Re: Log size and server performance

2010-04-21 Thread Lyle Taylor
Interesting. I haven't seen that behavior before. In that case, I'm not sure what to tell you. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Wednesday, April 21, 2010 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: Log

Re: ARAPI.NET 7.5.xxx

2010-04-21 Thread Lyle Taylor
Or did he leave the source code somewhere accessible so that anyone that wants can fix it and rebuild it? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, April 21, 2010 10:38 AM To: arslist@ARSLIST.ORG Subject: Re:

Re: Remedy Training

2010-04-21 Thread John Atherly
I saw training being offered at the Clearwater area about three weeks ago for Foundation II class _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy

Re: Service-now.com

2010-04-21 Thread Jarl Grøneng
You does not get a manual these days so thats may be the issue :-) -- Jarl 2010/4/21 Tanner, Doug doug.tan...@compass-usa.com: Well said Tim, in the past I watched the list and replied much more often. As being a true old timer (1996 – Present) But there are just too many annoying people

Creating Service Request Menu templates

2010-04-21 Thread William Abdo
Hi All, Can anyone tell me the steps required to create a service request menu item? One that can walk the user through some steps to create the actual service request. Since I have managed to have never created one in the past and I seem to be missing the how to part in the documentation I

AW: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

2010-04-21 Thread Conny Martin
Koray, to isolate the problem I would suggest the following. 1. . ar_install_dir/bin/arsystem don't forget the dot in front, so you will have all the env-vars set by arsystem in your actual unix-shell 2. try to start your script. It should abort with core dump 3. unset ENV-VAR 4. try to

Re: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade

2010-04-21 Thread Shyam Attavar
Joe, Mark, et al Thanks for your input. I'll confirm the AREA plugin is being loaded and see if there are indicators for errors. -- Shyam From: Joe D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Sent: Wed, April 21, 2010 10:02:18 AM Subject: Re: AREA

Re: Service-now.com

2010-04-21 Thread Oracle4Me
CLUE: I a newbie to development. That does not mean that I know nothing about the Remedy product. Don't assume - you sound silly. I know plenty about Remedy consistently throughout the 90s until 2010 OK. It was pretty clear in my email that unlimited access meant all year round - not 30

Re: Service-now.com

2010-04-21 Thread Mansur, Joanne
I would appreciate it if we didn’t have to listen to the hate fest. Please take it off-line. Joanne Mansur Client Systems Analyst Northeastern University (617) 373-3295 (office) (617) 373-5985 (fax) j.man...@neu.edumailto:j.man...@neu.edu From: Action Request System discussion list(ARSList)

Discovery Server Architecture

2010-04-21 Thread Kathy Morris
Hi, We are trying to set up Discovery Foundation 1.6. We currently have Discovery Foundation 1.6 with the datastore and the application on the same server. I know BMC does not recommend this and I did not set it up this way. I am here to fix it. The SQL database is separate. Do I

Re: ARAPI.NET 7.5.xxx

2010-04-21 Thread Easter, David
The code was not lost - it was transferred to others within BMC. However, I don't know that those individuals watch the ARSList. I'll softly suggest that they consider doing so. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements,

Re: ARAPI.NET 7.5.xxx

2010-04-21 Thread Lyle Taylor
Have you considered making the source code freely available? I can understand why you might not want to release the Java or C source code, but since the .NET API is just a layer over the C code, I'm not sure there would be any proprietary information in there that you wouldn't want getting

Re: Log size and server performance

2010-04-21 Thread Misi Mladoniczky
Hi, The important thing is to check the buffer logged lines. This improves logging significantly. The practical file size limit I have seen is 2Gb. If you turn on API/ESCL/FLTR/SQL into the same file, a max-size of 0.5Gb will produce a file of 2Gb. I have seen many instances of 2Gb log files

Re: ARAPI.NET 7.5.xxx

2010-04-21 Thread LJ LongWing
I love having unofficial ears listening to what we say around here J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, April 21, 2010 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: ARAPI.NET 7.5.xxx ** The code

Re: ARAPI.NET 7.5.xxx

2010-04-21 Thread Easter, David
There would be some effort involved in stripping out BMC or other intellectual property not appropriate for open source - so it wouldn't be trivial to do. But yes, it's been considered. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions,

Job: JR Remedy Developer

2010-04-21 Thread Mollie McFarlin
Hi, Kohl's Department Stores has an exciting opportunity for a JR Remedy Developer. Come grow your career with the IS team at Kohl's, a team who is committed to developing world-class systems with one of the fastest growing retailers in the country. This is a full-time, permanent position

Re: ARAPI.NET 7.5.xxx

2010-04-21 Thread Jarl Grøneng
BMC has an open source evangelist, so why not :-) http://www.bmc.com/news/press-releases/2007-archive/75225900-3701.html -- Jarl 2010/4/21 Easter, David david_eas...@bmc.com: ** There would be some effort involved in stripping out BMC or other intellectual property not appropriate for open

Re: Change the subject line too! WAS -Service-now.com

2010-04-21 Thread Sanford, Claire
Ditto to what Joanne said! Also, If you are no longer talking about Service-Now.com please change the subject line From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mansur, Joanne Sent: Wednesday, April 21,

Re: ARAPI.NET 7.5.xxx

2010-04-21 Thread Easter, David
Um... William Hurley (whurley) is also no longer with BMC. He left in Nov 2009. http://www.linkedin.com/in/whurley -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc.   The opinions, statements, and/or suggested courses of action expressed in this E-mail

Broken McAfee DAT update cripples Windows workstations

2010-04-21 Thread Drake, David
http://arstechnica.com/business/news/2010/04/broken-mcafee-dat-update-cr ipples-windows-workstations.ars mailto:k...@schwab.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com

Re: ARAPI.NET 7.5.xxx

2010-04-21 Thread Rick Cook
Ok, umm...well, make sure you turn out the lights when you leave tonight, Dave. And set the coffee pot to have a fresh pot for tomorrow, if you would. Never know, someone else might come in! ;- Rick On Wed, Apr 21, 2010 at 12:56 PM, Easter, David david_eas...@bmc.comwrote: Um... William

Re: How can an external program query to see if a ticket # exists?

2010-04-21 Thread Rabi Tripathi
Thanks John. Your post gives a new idea. I could have a perl cgi accessed by the external entity through http. Since this cgi can be in unix, it's easy for me to do here. --- I got runmacro.exe to work, but it's awfully slow. Takes 10+ seconds to query for one record. The trick is to use the

Oracle4me

2010-04-21 Thread Meyer, Jennifer L
Tim, Hope the newb didn't get under your skin. You're a pro in my book. Best wishes, Jennifer Jennifer Meyer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where

Oracle 10g Instant Client; Ok for ARS 7.5?

2010-04-21 Thread Rabi Tripathi
Hi all. In the process of installing ARs 7.5 on RHEL 5. Is Oracle Instant client usable, or do I need the regular oracle client? The instant one is on the box as the default client. Asking for the regular one here will cost me some...well...capital, so if somebody knows if this one works or

Re: Logic in active links vs. filters

2010-04-21 Thread Rabi Tripathi
LJ, you're not off base. That's exactly what I meant. On filters, if you do a set field on a diary field such as: Diary Field = new string + Diary Field Diary Field = new string The result is as if you had done Diary Field = Diary Field + new string What it means is that the transaction value

Re: Service-now.com

2010-04-21 Thread Shellman, David
When I started reading this thread I felt that it was a sales pitch for Service-now. It would be kind of nice to see a real name to associate with Oracle4Me. List etiquette is to include your rename with your posts. It's real easy to hide behind an email alias. Dave

Re: Logic in active links vs. filters

2010-04-21 Thread LJ LongWing
Cool….I just wanted to make sure you weren’t saying/thinking that you could replace the entire contents of the diary via AL J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: Wednesday, April 21, 2010 2:26 PM To:

Re: Service-now.com

2010-04-21 Thread Rick Cook
All I will say is that it's a bit hard to take someone really seriously as an IT Pro when they're sporting an AOL email address. I'm just sayin... 8- Rick On Wed, Apr 21, 2010 at 1:31 PM, Shellman, David dave.shell...@tycoelectronics.com wrote: ** When I started reading this thread I felt

Re: ARAPI.NET 7.5.xxx

2010-04-21 Thread Jarl Grøneng
Hehee . :-) -- Jarl 2010/4/21 Rick Cook remedyr...@gmail.com: ** Ok, umm...well, make sure you turn out the lights when you leave tonight, Dave.  And set the coffee pot to have a fresh pot for tomorrow, if you would.  Never know, someone else might come in!  ;- Rick On Wed, Apr 21,

Re: The truth about DEMO vs. TRIAL licensing (Was previously: Service-now.com)

2010-04-21 Thread Timothy Powell
Joanne, it’s not a hate fest (at least not on my part). Yes, all of us that have been around the product for awhile know that Oracle has gotten the whole DEMO vs. TRIAL thing messed up, and this seems like a giant waste of time and bandwidth. However, new people coming in to the list and the

Re: Log size and server performance

2010-04-21 Thread Benedetto Cantatore
I found 500 megs to be a good size. I can usually capture what I'm looking for within a 10-15 minute window. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 anne.ra...@its.nc.gov 04/21/10 12:29 PM ** I ask because I know

Re: Logic in active links vs. filters

2010-04-21 Thread Rabi Tripathi
Hmm...lets see. *Database* (old) value of a diary field, nothing/nobody can change. *Transaction* value (valued added this time) of a diary field: With an Active Link, you CAN change anything, such as wipe it out, add to the beginning of it. With a filter you can only add to the end. Agree?

Re: Logic in active links vs. filters

2010-04-21 Thread LJ LongWing
Agreed, On the side note. There are programs out there, one I keep handy is called ‘Diary Editor’….allows editing of diaries….it’s unsupported, but uses supported API calls….works good J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi

Re: Log size and server performance

2010-04-21 Thread Easter, David
I realize that this question is being asked about AR System 7.1.00, but for those who are on 7.5.00, another solution to this would be the Logging to Form feature introduced in AR System 7.5.00. You can configure the AR System to log information to forms instead of files. Administrators can

Re: Log size and server performance

2010-04-21 Thread Grooms, Frederick W
And since Anne is on Linux she can set up a cron job to archive the logs every 5 (or 10) minutes. I do that currently on production so I can always go back a complete day in the logs. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of

References for www.misicompany.com

2010-04-21 Thread Joe D'Souza
Anybody heard of them? Worked or contracted with them? I'm not sure I heard of them before and I got contacted by them with reference to some work in NYC and I was interested in references about them. Cheers Joe ___

Re: The truth about DEMO vs. TRIAL licensing (Was previously: Service-now.com)

2010-04-21 Thread Susan Palmer
Sometimes now I write a response to a post . save it for awhile . read it again and think do I want this to be around longer than most landfills. Then I click delete. Just not into people looking to stir up stuff (not referring to Tim). And I've come to the conclusion there's

Re: Oracle 10g Instant Client; Ok for ARS 7.5?

2010-04-21 Thread Jill E. Anderson
Greetings Rabi, On Wed, Apr 21, 2010 at 3:14 PM, Rabi Tripathi ars_l...@yahoo.com wrote: Hi all. In the process of installing ARs 7.5 on RHEL 5. Is Oracle Instant client usable, or do I need the regular oracle client? The instant one is on the box as the default client. Asking for the

Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

2010-04-21 Thread Alkan, Koray
Hi Conny, I did try removing the pre-set environment variables through my script one by one and it eventually I found the bad one and it worked. Thank you all for your efforts, the issue has been resolved! Best Regards, Koray On Apr 21, 8:56 pm, Conny Martin conny.mar...@t-systems.com wrote:

Re: Service-now.com

2010-04-21 Thread Shellman, David
Ahh man. Developing a disconnect between the brain and fingers. Must be old age or having one too many beers with Lenny and/or Phil. That was supposed to be real name instead of rename in the last line. Dave From: Action Request System discussion

Problem install in DB2

2010-04-21 Thread Socken des Teufel
Aplication: AR System 7.5 patch 4 and ITSM 7.6 S.O: AIX 6.1 Data base: DB2 9.7 (remote) Client DB2: 9.1 de 64 bit To perform an installation for a development environment in the architecture shown.We were unable to perform the installation on a tablespace structure of the database spread

Re: Logic in active links vs. filters

2010-04-21 Thread Jason Miller
ARUtilities also has a diary field editor. But the arx method works and is free :) You can safely (if I am wrong please correct me) replace parts of a string in a diary field at the db level. Where issues can come into play is where the diary field entries for a record start and stop. In your

Re: Broken McAfee DAT update cripples Windows workstations

2010-04-21 Thread Robert Fults
This killed us today... Cleanup will be going on for a bit. And I don't even want to think about how many students are being effected... :S Sincerely, Robert Fults Remedy Dev/Admin Florida International University From: Drake, David [david.dr...@schwab.com]

Indexing violations in the Remedy database..

2010-04-21 Thread Joe D'Souza
I need to collaborate with some of you SQL pro's out here to work with me to fetch a list of forms that may have indexes defined in Remedy that may violate a very basic rule in most standard RDBMS's. Indexes in most RDBMS's (Oracle, MS-SQL, Informix etc) that a Remedy server might be using, need