Would you be able to send a screen shot of the error you are seeing when you
access overview console?
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To my knowledge MAPI is a microsoft protocol which works in windows only.
So you need to build a separate windows box just for to use for remedy
incoming emails.
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No doubt Misi will be along shortly with definitive information but in the
meantime...
Qualifications are pretty much what you would expect, for example -
qual= '2' = Demo
would select records where the Submitter (fieldID 2) is Demo. This one -
qual= ('Group Role' =
Dear All
I am currently looking for a
1x Technical Project Manager/Lead Consultant
1x ITSM Implementation consultant
1x Integration consultant
For a long term ITSM implementation assignment in Dallas.
There will be remote working available however the beginning of the assignment
will
Hi Mark,
Thank you for the input.
You can also add parameters on the command line that completely overrides
anything in the config:
rrrchive --qual='2' = \Demo\ rrr.cfg
(Note that this example is complicated, as it contains both spaces,
single- and double-quotes that needs to be taken into
Hi all,
I have to achieve the following in SLM:
When a Change Request / Incident is reported before 12:00 the SVT Goal Time
shall be 18:00 same day.
If the Change Request / Incident was reported after 12:00 the SVT Goal Time
shall be 13:00 next business day.
Any idea how to manage this without
Thanks LJ, I have tried this as well. I have decided to go with Web Services.
Was able to get this done relatively quick with no issues.
Rafael
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, October 03, 2011 10:52 AM
To:
Good Morning List,
I am a Remedy guy, not a DB guy,.. so I am looking for some help from the
DBAs on the List. Recently, our DBA ran a performance analysis of our
Remedy DB and came back with 9 fields that are recommended for indexing. 3
of those fields are recommended to have bitmap indexes.
go to the backup folder and look for the ar.conf, find the ldap section and
replace..
Hope that helps.. when installing it does make a copy.. nice...
On Mon, Oct 3, 2011 at 7:06 PM, Hyunkel v2.0 lord_dyna...@hotmail.comwrote:
**
Now After running an installer with upgrade option service is up
All,
Has anyone had any experience (good, bad, indifferent) of using other
(Non-Remedy/BMC) CMDB products with ITSM? We did look at BMC's CMDB module,
but it's cough/ cough/ too expensive. Is it even possible?
Thanks,
Regards,
Paul.
*CONFIDENTIALITY NOTICE*
This electronic
I've already checked that, even once the upgrade ended, I used the old ar.cfg
file to start up the services, but just the same result.
Hugo Ruesga
Software Development Advisor
US 972.577.7000 x 332.3868
MX +52 (33) 3332.3868
P Please consider the environment before printing this email
The
Gentlemen...
Thank you for your responses.
Misi - thanks for the more detailed email.
We are now moving forward with testing.
I must say that we are very pleased with the speed of the transactions
and the ease of use of the Configurator.
We have tried a number of command line utilities and
Do some research and test it in dev before turning on this option in
production.
Early this year we turned on this option hoping to do some usage statistics.
However it seems there is a bug in that feature, it completely hosed our
remedy system and no body could login.
BMC support suggested
Hi Paul,
Just to clarify, you are talking about the BMC ITSM products? The CMDB is
included if you have any of the ITSM products installed (Service Desk,
Change Management, Asset Management). The CMDB is considered a core piece
of all of these (and becoming even more with each release). If you
Not sure I understand your comment.
BMC Atrium CMDB comes for free with Remedy ITSM apps now (it's natively
included in the same database).
From an architecture point of view, Atrium CMDB often leverages data from
other repositories:
- Copy/Import from databases (what some vendors sometime
Hi Ron,
My thoughts are these bitmap indexes should be created at the database level,
so that Remedy is not aware of them, because all Remedy created indexes are
standard (i.e. b-tree indexes).
After these indexes are created, the DBA can profile the overall performance
again, to see if the
Do you guys do the database and Application server back up. You may want to
consider restoring from the backup if it is in place.
Thanks,
Wirasat
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0
Sent: Tuesday, October 04, 2011 9:46 AM
Restored the Application didn't work.
Hugo Ruesga
Software Development Advisor
US 972.577.7000 x 332.3868
MX +52 (33) 3332.3868
P Please consider the environment before printing this email
The information contained in and transferred with this electronic message is
intended only for the
Well, the immediate question is best answered by whether fast submits or
fast searches are more important. That's a form-by-form argument, and you
have to balance your users' needs and potential SLAs for performance in
there as you see best.
The longer-term question is about the viability of
Also keep in mind that certain form modifications will drop those indexes.
If that happens you will need to recreate the indexes. It used to be that
the alteration of the precision of a decimal field, or the modification of a
currency field would trigger this. Not sure if this still holds true.
Our environment -
Application Server:
MS Windows 2003 SP 1
ARS 7.0.01, patch 001
ITSM 6
CMDB 1.1, patch 4
Database Server:
MS Windows 2003 SP 2
MS SQL 2005
Our Remedy service suddenly began to run very sluggishly with users reporting
long wait times to bring up or to update a case, or to
I could comment on the drop table issue, but I think Misi or someone will
probably be able to do so more intelligently than I, and I don't think that
is causing your problem anyway. The thing that jumped out at me was your
Entry IDs, which were in seven or eight non-zero digits (3 million+/18
Is there a way to accomplish what he is asking for by configuring the ardb.conf
file? I would think that the index could be maintained that way via Remedy.
Just curious.
Sean
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Tuesday,
ARS 7.5 P7
I have a form (formA) that sets a field on Get Entry. This works
great when looking at records or running reports on FormA, even if the
field is display only.
Is there any reason why this filter wouldn't execute from another form
(FormB) performing a Set Fields operation of its
Unfortunately, no. The ardb.conf takes values to append to the related DDL
statement. The difference in the DDL to create an index, versus a bitmap
index, does not fit this mold. For example:
CREATE INDEX emp_bitmap_idx ON index_demo (gender);
CREATE BITMAP INDEX emp_bitmap_idx ON index_demo
I have 7.1 user and admin trying to install on windows7. I used to could
set compatibility mode on the install file to run as vista sp2, but this
stopped working. Any other ideas of what I can try?
Thanks,
Gary Opela, Jr.
Remedy Engineer
ITIL V3 Foundations Certified
Avaya Phone
Most of us use XP as the compatibility mode. More stable than Vista.
Rick
On Tue, Oct 4, 2011 at 11:30 AM, Opela, Gary L CTR USAF ABW 72 ABW/SCOOA
gary.opela@tinker.af.mil wrote:
**
I have 7.1 user and admin trying to install on windows7. I used to could
set compatibility mode on the
Hi,
There are three types of operations that gets data I guess.
1. GetEntry in variouse ways, that triggers get-entry-fitlers
2. GetListEntryWithFields and some alternatives that do NOT trigger the
get-entry-filters
3. Internal Filter Set Fields that do NOT trigger the get-entry-filters
In you
Your other option is to install the 7.5.00 Remedy User client and use Developer
Studio - both of which are supported on Windows 7 and are backwards compatible
to working with an AR System 7.1.00 server.
-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
The
@Rick: Thanks, I'll try xp.
@David: I always knew the user tool was backwards compatible, I never
did know that the admin tool would be. If xp won't work, then I'll have
to use 7.5
Thanks!
Thanks,
Gary Opela, Jr.
Remedy Engineer
ITIL V3 Foundations Certified
Avaya Phone Support
CNI/IT Tinker
It is expected behaviour.
A set fields filter action is NOT a get fields.
So, to do what you want, you'll need to
- do a GetFields and add the fields you need to your formB and to your push
fields or
- (better) add a condition on the get fields filter such as any of the
fields you are
Hello Garry,
I've managed to install both Remedy User and Admin 7.1.0.1 on Windows 7 64bits.
They both run without Windows XP compatibility mode. However I had to run both
(User and Admin) installers in Windows XP (SP3) compatibility mode.
The other option is running your tools under Win XP
Listers;
We're back... And the solution was what I expected, the path for the Java
version, but I wasn't aware on how Microsoft uses the ENV variables. For the
record and as a knowledge for everyone.
1. Do not set up automatic JAVA (JDK or JRE) upgrades, be sure that they're
turned of and
I would check all the searches that happen through workflow (set field if and
push field if conditions) and otherwise (table field qualifications on tables
that load on window open when the home page is opened). I’ll lay a bet some of
the searches on these are using fields that are not indexed
Thank you both for the responses. I've always skipped over the service
action docs thinking it was web services-- I'm trying the service action
first since I don't want to have to modify any records or do any push
fields operations, if I can avoid it. I can't get it to work so far,
though.
Hi,
I have mostly used services without loading the request, but to be able to
perform the normal filters of the get-entry, you would be required to pass
the Request ID of FormA. In other words, you may need a Set-Fields prior
to the Service-call to retrieve that Request ID.
This should make
Good move.. Never host the DB Server on the same box as the Application
Server...
Apart from maintaining the same database name, database user name and password,
all you need to do is point to the remote DB once you set it up on a remote
machine by editing the ar.cfg file..
Obviously in
Ignore this email – I am not sure why I was reading this now and didn’t notice
when it was posted before I replied to this..
Joe
From: Joe Martin D'Souza
Sent: Tuesday, October 04, 2011 5:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Separation of DB and Application server
Good move.. Never
Here are the steps I documented when we moved our DB from one SQL
Cluster to a different SQL Cluster.
Remedy
v Shut down ARS Service
v Copy ARSystem DB
o Verify permissions / owner is ARAdmin password
v Change Sybase_Server_Name in AR.CFG
o Program Files\AR
Also make sure your ars and db are with in same LAN and it is configured for
full duplex.
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