Thanks Doug,
In this case I really need to drag within the same table. Today we have a
visible field (Implementation order) that we manually edit and use to sort the
table. Takes some time if you wanna move around a lot of requests and get them
in the right prio order.
I have a solution for it
We are looking for the 8.1 ODBC driver setup for our clients to install on
their local machines and in this KB Article a Michael Boling built one for 7.1
7.6.03.
https://kb.bmc.com/infocenter/index?page=contentid=KA289117
I was able to get my hands on all of the appropriate 8.1 equivalent DLLs
There isn't an 8.1 ODBC driver - the latest version is 7.6.04 as this was the
last version of the User Tool which this component shipped with. I think you
may be getting confused about what the driver.exe included in the packages
linked from the KB actually is. It's not the ODBC driver, it is
Talent Service Integrity
These three words tell you why InfoPro should be your employer of choice.
We believe that our people are the reason for our success, and we back this up
Mark, would you be able to do some digging to find out about arodbc81.dll?
I am sure this is a very interesting find for many of us.
Jason
On Thu, Jun 19, 2014 at 8:18 AM, Walters, Mark mark_walt...@bmc.com wrote:
**
The driver.exe is shipped with the server, it’s not something specific
Axton,
I know a bit about the system and am sometimes even correct in my answers
For this case…..
I can definitively state that the AR System server cache of metadata is SHARED
across threads. There is by
default 1 and only 1 copy of the definition cache for a server regardless of
the
We would love to be able to automate the relating of CIs to one another as part
of the fulfillment of a Service Request. This could occur in Work Order or
Change.
Example . We have an SRD to request a desktop phone.
IF use chooses option for headset the headset CI instance would be auto
Yes, I'll try and find out a bit more about it. My suspicion is that it's
there to support Crystal based reporting but that's just a guess at this point.
It may be that it's functionally the same as the 7604 version but has been
compiled to use the 8.1 API files.
I'll report back when I
Thanks Doug
Axton
On Thu, Jun 19, 2014 at 12:08 PM, Mueller, Doug doug_muel...@bmc.com
wrote:
**
Axton,
I know a bit about the system and am sometimes even correct in my
answers
For this case…..
I can definitively state that the AR System server cache of metadata is
SHARED
All,
What is the best way to configure the email engine on the server side? I
know you can set up multiple inbound email records in the Email config form
but I'm more interested on the server side. Do I have to have multiple
email engine services installed on the same box? Can I install the email
The easiest way to do it is that I have distribution lists with just the
inbound Remedy email account, and filter the incoming emails based on those.
For example, I may have
remedyservert...@blah.commailto:remedyservert...@blah.com and
When I try opening up Dev Studio, all the sudden I'm getting this error:
The DevStudio executable launcher was unable to locate its companion
shared library
It just suddenly stopped working. So I uninstalled it and reinstalled a
later version (I was using 7.6.04) and I installed 8.1.
I'm running Windows 7 SP1 32-bit OS. It's driving me nuts. It's got to
be a java thing, but our desktop people uninstalled and reinstalled
different versions of Java and it still is giving me this error.
I have a weird suspicion that it has to do with Java Virtual Machine.
When I tried to
Thanks Shawn. Let me elaborate further on the issue.
Right now, there's a single email address. This email is receiving both
user requests and also what we call bulk requests from event management
systems etc... So what is happening now is that the bulk requests which are
high in number are being
If you set up separate inbound mailboxes, each mailbox should have its own
threads
Fred
Original message
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, June 19, 2014 4:53 PM
To: arslist@ARSLIST.ORG
Right, but my question is more on the how to set it up on the server itself or
if I should use multiple servers each with it's own instance of the email
engine. That's where I'm fuzzy and the documentation isn't there either.
Sent from my iPhone
On Jun 19, 2014, at 6:18 PM, Grooms, Frederick
Very much appreciated Misi and Doug for your explanation.
Can you give sime examples of fast queue and list queue operations? I do not
find much difference in them.
I guess list queue is used for API calls but what about fast queue?
Just use the one Email Engine and put multiple mailboxes in the Email
Configuration form. On Startup the engine reads the configuration and sets up
the necessary threads.
I don't think there is a way for an Email Engine to specify which mailboxes it
will process (You can specify which
Hi Tauf,
I had faced a similar problem in the past. Upwards of 30 mailboxes across
different departments. We did have just one email engine configured for
all of them, but ran into large latency since it would go through them all
serially, meaning that mailboxes with 1 or 2 unread messages
Thanks Randeep! Lots of good info here. I'll check it out and report back.
Sent from my iPhone
On Jun 19, 2014, at 9:28 PM, Randeep Atwal ratwals...@gmail.com wrote:
**
Hi Tauf,
I had faced a similar problem in the past. Upwards of 30 mailboxes across
different departments. We did
The api logs show what api calls are performed against each queue.
On Jun 19, 2014 6:33 PM, James Smith bmcremedyarslis...@gmail.com wrote:
Very much appreciated Misi and Doug for your explanation.
Can you give sime examples of fast queue and list queue operations? I do
not find much
Hello tipton,
yes this could be possible, but through customization.
I have below idea in mind:
For incidents,
You can relate the question of headset or any other CI, to some field on
HPD:Help Desk form. (Preferebly create a custom field and exposed this in
SRMS field mappings using Define
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