Hi All,
Is it possible to configure Remedy Application Cluster OR Remedy Server Group
is the only solution from BMC for HA [High Availability].
Thanks Regards,
Pintu
-
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2008/4/30 Toby White [EMAIL PROTECTED]:
Hi List,
http://system.devdor.net/ and
http://www.mattreinfeldt.comhttp://www.mattreinfeldt.com/site/component/option,com_docman/task,cat_view/gid,35/Itemid,28/do
not work at the moment. Where can I get the latest version of ARInside
tool?
Thank
Hi List,
http://system.devdor.net/ and
http://www.mattreinfeldt.comhttp://www.mattreinfeldt.com/site/component/option,com_docman/task,cat_view/gid,35/Itemid,28/do
not work at the moment. Where can I get the latest version of ARInside
tool?
Thank you!
Toby.
Hi Gary
I've seen this before. I don't know whether it will be the same cause for
you, but in my case it turned out to be a problem with a vertical navigation
field in the Mid-Tier. I narrowed it down to this by removing fields from
the Mid-Tier view until I no longer got the error. I could
Does anyone know when an email is sent to a Group, how are the Group
members and their email addresses determined. I have one Group where one
of the members email address is incorrect. It is being sent to someone
with a very similar ID. This person does not even have a license in
Remedy. I am on
Check your Notify Setup Filters to see the value that is being put into
the notification fields (something similar to the zTmpGroupNotMethod
field on the Help Desk form). You will also have to check The Notify
Filters on the notify action for User Name and Mechanism (Cross
reference to the
UNCLASSIFIED
We have used Veritas clustering with ARS 6.3 patch 21, Help Desk 5.5,
SLA 5 on Windows 2003 server with a SQL database since February 2005.
It works great; in 3 years, Remedy has not been unavailable for more
than 30 minutes. If a server has an issue, it is failed over to the
Brian,
Saw your earlier post about this: user logins of btestin and
btestins
I'm going to going to make a few guesses here and let's see if
we can confirm them.
First, you mentioned that btestins is the support group member
and btestin isn't. If this
I will be out of the office starting 30.04.2008 and will not return until
26.05.2008.
I will respond to your message when I return.
Remedy Europe, Asia: Christoph Sommerlik
Remedy Nafta, Spain: Janette Galvan
Service Desk EU1: August Janker
eMail to all available SIMS staff (global):
[EMAIL
Listers,
I am working on a Actice Directory integration where I need to pull user's
(people) data from AD. The environment that I am in is a forest with 4
domains. I wanteto make a connection the the forest level AD server, and
get the information from the domains below. I am having issues
This should work but you will need to use the global catalog port (3268
IIRC) rather than the default LDAP port (389). Also, when specifying
the BaseDN in the plugin config form, start with a specific user and
modify it via the vendor form properties later. If you just point to
the root of the
Hi Michael,
Those fields are being populated. It seems to be a problem with IDs in
the SHR:People form being very similar. The two IDs in question are:
Btestin
Btestins
Btestin is not a support person and not a member of the Group but the
Group email is being sent to him. It seems that when the
Rick,
We've needed that, too. Your solution is brilliant!
Jennifer Meyer
Data Manager
Mystikal Solutions
Bringing Order to Chaos
desk: 843-218-7120
cell: 919-995-2402
[EMAIL PROTECTED]
[EMAIL PROTECTED]
From: Rick Cook
Sent: Tue 29-Apr-08 20:50
To: arslist@ARSLIST.ORG
Subject: Re:
Dear List,
We have an “IT:Resource” form. I can search for individual entries and display
them, but if I do an unqualified search I get:
ARERR [552] Failure during SQL operation to the database : ARERR [552] Failure
during SQL operation to the database : ORA-01406: fetched column value was
Hi J. T.
What do you mean by this:
I'm going to guess that the btestins people ID is lower than the btestin
people ID
Do you mean it was created first and therfore the workflow selects it
first? I did turn on logging but still could not find the workflow that
is selecting the group members and
Right, that is exactly what I mean.
Open up CTM:People and do a search on the Login ID of btestin. You should
get two records. If not repeat the search using a Login ID of btestin%. Look
at the People ID field and see which has a lower number.
--- J.T. Shyman
_
From: Action
Actually I had it backwards. btestins is the non-support person who got
the email. btestin is the support person. If I search on btestin I only
get that record. Same if I search on btestins, I get that record. I know
btestin% will return both. Seems that btestin has the lower number. I
would think
I have always considered Server Groups to be Remedy's implementation of a
'cluster', what features of an Application Cluster are you looking for that
server group doesn't provide?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of pintu mallick
Hello,
Has anyone seen this error before?
Failed to process the request!!
All the servers with CMS servername, cluster @servername:6400 and kind
fileserver are down or disabled
com.crystaldecisions.sdk.exception.SDKException$OCAFramework: All the
servers with CMS flsservername, cluster
Is the SQL Server instance that hosts the CMS database running?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Which one comes first, by first name and by full name, alphabetically?
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Wednesday, April 30, 2008 11:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Group
When you look at AR System Email Messages, presuming that you are
copying each message, is the notification showing the group's email
address or multiple messages showing each individual's email address?
Is the GAL listing correct in outlook?
Could you send the workflow log? I could compare to
Sorry for the inconvenience, Toby. My site was unexpectedly offline this
morning, however it has been restored. J
Please go to the following link (cut and paste if the URL gets broken) to
obtain the latest copy:
http://www.mattreinfeldt.com/site/component/option,com_docman/task,cat_view/
Dear List,
We have a form (IT:Request) with two buttons, each of which calls an Active
Link, which launches a Crystal Report stored in the Report form.
On one of our PCs, if someone, it doesn’t matter who, clicks one of these
buttons they get:
“An unknown error occurred while generating the
Hello, Friends:
Anyone else experience this slowness on Mid-Tier 7.1.00 Patch 002?. It's
quite noticeable.
We've noticed an interesting thing on Mid-Tier 7.1.00 Patch 002 (on both
Apache Tomcat and Servlet Exec).
It doesn't seem to matter what if the version of the ARS Server is 6.3 or
I have MySQL database which I chose to install as part of the BO XI R3
installation.
strauss wrote:
Is the SQL Server instance that hosts the CMS database running?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
I guess so... when I open a list of all Incidents (726 records) and
click on any one of them, anywhere in the list, it blacks out - then
displays the record in 7 seconds consistently. It was about 6 seconds
on a returned list of 1000 of the 142,869 records in CTM:People.
Did you measure faster
BTW, the same test on the Incident Results list of 728 Incidents takes 1
second to switch between records in Safari 3.1.1, and no black
screen/spinner appears. Firefox 2.0.0.14 works the same as IE 7 on XP
did (original test), with 6 seconds to switch records, and the spinner
showing over grayed
You piqued my curiosity enough to pollute my XP box with new installs
of Safari and Firefox. The results were almost the same as on the
MacBook Pro, only Firefox was twice as slow as it had been on the Mac.
Safari changes Incident records in 1 to 1.5 seconds Firefox is more
like 11 or 12
**
Remedy 7.1 Patch 002 solved this issue.
Rick Parry
Application Engineer
[EMAIL PROTECTED]
801-861-1747
strauss [EMAIL PROTECTED] 4/29/2008 1:40 PM
Which patch of the 7.1 User Tool? Patch 001 or 002 was supposed to have fixed a problem with not reading the local form cache - I know it is
Can someone give me where there might be additional information on how
to
set up the LDAP interface stuff - i.e. which manual may explain it a bit
more
than the install manual? I've tried the master index manual under LDAP
and
AREA LDAP but found almost nothing. I've gone through the index on
If you are on ARS 7.x, check the Integrating with Plug-ins and Third Party
Products
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Wednesday, April
Richard,
Look in the Integrating-700.pdf, chapters 8 and 9. See if that helps you.
Good luck!
Matt R.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Wednesday, April 30, 2008 2:53 PM
To: arslist@ARSLIST.ORG
Subject:
I think the integrations manual has pretty good instructions in it. It was
good enough to lead me through the process the first time.
Rick
On Wed, Apr 30, 2008 at 12:53 PM, Richard Copits
[EMAIL PROTECTED] wrote:
**
Can someone give me where there might be additional information on how to
Thanks to all who replied - that was the one manual I never thought
would have
it in since we don't have any third party products. apparently that
was where it
was but wasn't listed in the master index.
Figures
From: Action Request System discussion list(ARSList)
No it is the individual email records and has nothing to do with the
GAL. The email addresses are stored in Remedy. This is not a part of any
workflow. It is from the api. I would say it is a bug.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
This issue was finally resolved. And when I say Resolved I mean It
works fast now but there are plenty of unanswered questions.
First of all - if you are going to install any of the 7.x apps with a
remote Oracle database - you should be using the in-row LOB storage
option. When we switched
Hi Dwayne,
What version of Crystal are the reports created in?
Did you recently upgrade from a lower version of ARS?
What kind of a/l action are you using to initiate the reports, macro or open
window?
In tools/options/advanced do you have ODBC user Underscores checked?
Is the ODBC driver
Hi, Christopher:
Thank you for responding.
I've tested it on Mid-Tier 7.1.00.00 Patch 002. I don't have another
7.1.00 mid-tier version in the environment.
I forgot to mention that we are also using prefetch. We've also followed
all of the instructions to improve performance on the
Hey, Christopher:
I will definitely pass this good info on to my team...and to tech
support..who has yet to give me a legitimate response besidesthe usual
send me your log. I just want them to try it for themselves.
By the way, I am using IE 6.0 for a browser. I have not tried this on
Hi Toby,
Try the link below. I just went there so it appears to be up.
http://www.mattreinfeldt.com/site/component/option,com_docman/task,cat_view/gid,35/Itemid,28/
Jason
On Wed, Apr 30, 2008 at 2:43 AM, Toby White [EMAIL PROTECTED]
wrote:
**
2008/4/30 Toby White [EMAIL PROTECTED]:
Hi
Hi All,
Is there a way to configure WUT to set the date/time format to include
the timezone information?
For example, currently the timestamp and user name in a Diary field are
displayed as follows:
04/10/2008 14:36:20 AR_ESCALATOR
The preferred format would be:
04/10/2008 14:36:20 GMT
Hello OC LA RUG Members:
This is just a short note to advise you that we are currently planning our
next meeting for June 12, 2008. We are still finalizing the presentation
schedule, and wanted to poll all of you to find out what type of
presentations you would be interested in attending at the
**
Has anyone installed ITSP 4.0 on ARS 7.1? Appreciate if anyone could
share some knowledge on the same.
Thanks and regards,
Anesh A Kurian
Email: [EMAIL PROTECTED]
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