Hi ALL,
When a user selects from the menu Tools Options Locale Time Zone and
selects a time zone other than the PC default, that selected time zone needs to
be populated in one field. How is it possible?
This is not for preference server option where i can take from the AR System
User
Hi List,
Anyone has the knowledge for Configuration tasks template.
Regards,
Ramy
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Listers,
Is there a simple (no too time consuming) way of loading contracts into R7 and
relating them to assets already there?
We're talking about over fifty support contracts, some of which are related to
100's of assets.
BMC Remedy User
Version 7.0.01 Patch 002
Using Change, Incident,
Thank you! Say Hello to NYC for me it's been sometime since I've been in
the Big Apple.
John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120
Benedetto Cantatore [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
Glad that was helpful and if that nudged you in the right direction,
that's great. If you need additional help let me know.
Big Apple, is doing fine :).
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
[EMAIL PROTECTED] 06/17/08 8:11 AM
Good Morning List,
We are running CMDB v 2.0 under AR System v 7.0.1 patch 006. I am in
the
process of trying to load Asset Data to Remedy Asset Inventory, also v
7.0.1 patch 006. I've loaded data to a regular form via the Remedy
Import
Tool. I've then created an Active Link to Push the
We created our own classes for blackberry devices and Cell phones. It was
no big deal, with the exception of a severe bug that BMC is working on
related to cloning BMC_Computer_system class. There are no other options
unless you like snipe hunting.
Roger Justice [EMAIL PROTECTED]
Sent
*Cooper's BBQ in Llano, TX*. Pretty darn good stuff, especially the pork
chops. It is on the list
*Rocky*
Rocky Rockwell
Remedy/BMC Application Designer
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
Ph#1: 214-567-8874
Ph#2: 325-450-5076
bullcreek.com wrote:
Rick,
Here is a link to the BBQ
The cloning issue to due to BMC not yet having implemented the BMC_Stem_Cell
Class. :-)
Seriously though, for the edification of the rest of us, what is the bug?
Thanks!
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
Hey Lou,
From what I've seen, you generally want to use a staging dataset and
then reconcile the data into your production dataset. Which it sounds like
is where you are at. The CMDB Install Config guide shows how to setup the
reconciliation.
Also, I don't know if you thought
Thanks for the information Brian. You've confirmed what I thought. I
am also in the process of downloading AIE and its documentation.
Thanks for your help,
Lou
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brian
More info:
I have changed the MSP from No (Default) to Yes, Selected Group Access and
then did Modify fields to enable the MSP option which resulted the
specified message in the SLMSetup.log.
I am surprised (no:-() I did not get any reply for this question..
Any relevant information
Hello All,
We created a customization for ARS 7.1 patch 002 so we could Email By
Site.
Without boring everyone to death with a superdiatribe, can anyone tell me if
my below suspicion is correct?
I have a zero length char field represented as a column on a table field,
everytime you try to view
I know in 6.3 you are not able to add a column larger than 255
characters to a table field. I thought 7.1 had the same restriction.
Fred
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon
Sent: Tuesday,
Thanks for confirming my suspicions Rebecca and Fred - issue RESOLVED -
FYI to All - don't make the same mistake I did - trying to add a 0 length
char field as a column in a table field.. DOH! :)
Thanks! :):):)
Jase
On 6/17/08, Grooms, Frederick W [EMAIL PROTECTED] wrote:
** I
I think you are correct...you must have added it before it was 0 length, and
then increased itbecause you can't add 0 length fields as columns.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon
Sent: Tuesday, June 17, 2008
Can someone explain why when I open some of the forms in the admin tool are
opened in a state thats requires to be saved before closing? For example,
when I open CHG:InfratructureChange form and try to close it without doing
any modification, it asks if I want to save the form before closing? Any
Thomas Pit BBQ in Huntsville, AL. I have my parents bring me some every time
they come (I am from Atlanta ... BBQ is terrible here!).
Sean
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Rocky Rockwell
Sent: Tuesday,
Classification: UNCLASSIFIED
Caveats: NONE
In Baltimore, during a Baltimore Orioles game, you can dine at Boog's
BBQ. Boog Powell was a great Baltimore Orioles first baseman (MVP
-1970). He has now gone into the BBQ business. He cooks on very large
Weber Grills. Very tasty and one of the
Classification: UNCLASSIFIED
Caveats: NONE
Please submit your Resume for the following position to
[EMAIL PROTECTED]
Title: Remedy Developer
Type: DOD Contract
Authorization Status: US Citizen
Duration: Permanent
Salary: Negotiable (Intermediate to Advanced Remedy Developers)
I have been to Baltimore a few times, and had some Boog's BBQ (I do remember
those great O's teams of the 60's and 70's) at Camden one chilly April
night. It was so cold there that the meat was cold before I had paid for
it. I think it tasted good, though - I couldn't even feel my own tongue by
When you opened the form did you get a pop-up saying that the field layout
was automatically fixed?
If yes, those are the modifications that would be lost if you dont save
the form.
Also, if you accidentally moved a field, that mod could be lost.
HTH,
Joel
I've seen this happen as well - even when I don't touch a thing - it
opens as SAVE immediately. The only thing I can think of is the Form
was saved in an earlier version of Remedy and I have a newer patched
version and it realizes this and wants me to SAVE. I usually save the
Form.
On 6/17/08,
I have also observed this behavior. If I remember correctly certain
versions/patches of the admin tool were worse than others. I think there was a
version that always prompted you to save every time you closed the form no
matter how many times you had saved it before with no apparent
I’m getting the same thing on our test server. This is also happening when I
open up HPD:Help Desk. I didn’t get the typical “layout changes to improve
performance” message though.
Matt
Matthew C. Gayford
Technology Research Development
Information Technology Systems Division
University of
Hello all,
I am setting a required field from a web-service client.
But, when I open the form with the request ID that was returned on response, I
get this error msg
ARERR [326] Required field cannot be reset to a NULL value :
I thought I should be getting this error message on my create
And even in that situation I have seen the column drop off the table because
it is no longer under 255.
Jason
On Tue, Jun 17, 2008 at 9:55 AM, LJ Longwing [EMAIL PROTECTED] wrote:
** I think you are correct...you must have added it before it was 0
length, and then increased itbecause you
All,
None of the records (Incidents, Problems, Tasks, etc) are being populated in
the Assigned work table in the Overview console. Additionally, about every
5th time the Refresh button is pressed we receive the following errors:
ARERR 8760 Can't establish connection to the AR System Plug-in
Greetings Listers,
I really hope this will make sense. I am inheriting couple-year-old system and
have a question about NEW/SEARCH form appearance.
I have a form that has defaults set for several fields in New state but in
Search they are blank. At first I thought this would be set in view's
Hi Masha,
AFAIK the defaults are only set when the form is in new mode (listers
please correct me if I'm wrong). Alternatively, you can write an active
link to set the field to a value when $OPERATION$ = Query.
HTH,
Matt
Matthew C. Gayford
Technology Research Development
Information
Hi,
Its a user tool setting. Select Tools Options, then the Behaviors
tab. There are option boxes for On New and On Search. Options are
Clear All Fields, Keep Previous Field Values, and Set Fields to
Default Values. Choose your preference.
Thad Esser
Remedy Developer
Argue for your
In the User Tool, look in your Tools -- Options -- Behaviors. You will be
able to set the behavior you want there.
Rick
On Tue, Jun 17, 2008 at 12:53 PM, Masha Bench [EMAIL PROTECTED] wrote:
**
Greetings Listers,
I really hope this will make sense. I am inheriting couple-year-old
First of all thank you for the answers. :)
Correct me if I am wrong:
There is no way to set defaults for CERTAIN FIELDS ONLY in SEARCH mode. Tools
- Options-Behavior in User Tool will make is so that defaults displayed for
ALL forms in SEARCH mode on per user basis.
Masha Bench
From: Action
Right, unless you were to write active links that set all of the
defaults. Using that method would allow you to customize which fields
are defaulted.
Matt
Matthew C. Gayford
Technology Research Development
Information Technology Systems Division
University of North Carolina Wilmington
Jase,
Just an idea: If you really need that field represented in the table,
you could create a smaller character field that holds a truncation of
the 0 length field's value (using the LEFTC() function on a change in
value in the 0 length field), and use the smaller field in the table -
if it's
Hello Poornima,
You would probably have to create an active link with a set fields action using
the $PROCESS$ keyword to parse the ar.ini file, located in the AR System\home
directory on the client. For example, if the time zone is set to GMT+5:30
(IST) Asia/Calcutta, you should find the
You could accomplish this with an active link with the following properties:
Execute On: Window Loaded
Run If: $OPERATION$ = QUERY
Add a 'Set Fields' action, using the keyword $DEFAULT$ as the value for any
fields that you wish to set to their default values.
--Thomas
- Original
On 6/17/08, David Durling [EMAIL PROTECTED] wrote:
Jase,
Just an idea: If you really need that field represented in the table,
you could create a smaller character field that holds a truncation of
the 0 length field's value (using the LEFTC() function on a change in
value in the 0 length
Thanks David - great suggestion !
On 6/17/08, Jase Brandon [EMAIL PROTECTED] wrote:
On 6/17/08, David Durling [EMAIL PROTECTED] wrote:
Jase,
Just an idea: If you really need that field represented in the table,
you could create a smaller character field that holds a truncation of
the
Hi Mike, did you try restarting the plug in/whole server yet?
sounds like the plugin is not playing nicely... I would try that first.
HTH,
Jase
On 6/17/08, versicle [EMAIL PROTECTED] wrote:
All,
None of the records (Incidents, Problems, Tasks, etc) are being populated
in
the Assigned
Thank you very much for your help.
Thomas, I appreciate the detailed explanation, I was just trying to figure out
the logic for the Active Link.
Thank you.
Masha Bench
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Thomas Bean
Sent: Tuesday, June
Hi,
If you can hook it up as a View Form, you can just as well create a
Filter-Table-Loop to fill create the result. No external program would be
needed.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money
Another option would be to create a serialized query function or stored proc
and then execute it from a SQL Set Fields.
For example:
DECLARE @eid_list varchar(255), @eid_entry varchar(20)
DECLARE eid_cursor CURSOR FOR
SELECT Request_ID FROM User_x
OPEN eid_cursor
FETCH NEXT FROM eid_cursor
Hi Chintan,
Take a look at the filter log. The error may be because of workflow
that does a push fields action to another form, which is where the error
comes from.
Rick Ponzo
Chintan Shah wrote:
** Hello all,
I am setting a required field from a web-service client.
But, when I open the
Hi,
We are copying production to QA - via a database replication.? Should we shut
down the application server when this is in progress?
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I haven't messed around with the on-call paging etc much yet in IM so
this question may be dumb, but anyway...
I am not sure what I'd like to do is possible. Ideally I want to be able
to:
1.) Assign cases to people based off AE rules (round robin, capacity, #
assigned)
2.) Have this work when
All:
Has anyone had any problems running the 7.0.1 Windows User Tool against a 7.1.0
server with ITSM 7? I have a customer that would like to not lean on their
end-users too hard to install the new WUT first thing the morning after they
upgrade.
TIA,
--Phil
Yes you should keep your ARS down till the time replication is taking place
Regards
Himanshu Kohli
On 6/17/08, Koyb P. Liabt [EMAIL PROTECTED] wrote:
Hi,
We are copying production to QA - via a database replication.? Should we
shut down the application server when this is in progress?
So far I have witnessed no problems.
In our case, we have a mix of 7.0.1 patch 6 and 7.1 patch 3 user tools against
a 7.1 patch 3 QA server, with ITSM 7. I am doing some more testing before
upgrading the production server to 7.1 patch 3 and asking the users to upgrade
their user tools to 7.1
Guillaume:
Thanks! If you're interested in how our smoke test turns out, just ping me
in a few days. :)
--Phil
- Original Message
From: Guillaume Rheault [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tuesday, June 17, 2008 8:21:03 PM
Subject: Re: 7.0.1 WUT Against 7.1.0 Server?
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