Re: please help

2008-12-18 Thread arsadm
Thankyou very much Folks for your great help !!! LJ LongWing (Head) wrote: Members of dynamic groups are controlled by values in fields. Depending on which group you are discussing. So for example. If you are looking at the dynamic group 'Submitter', the member of that group, for any

Re: Display percentage

2008-12-18 Thread Grooms, Frederick W
Can you give us some more info on what you want? Do you mean formatting number fields or just calculating them? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gornto, Robert R Civ USAF AETC 37 CS/SCOO Sent:

Re: Another SLM Question

2008-12-18 Thread Meyer, Jennifer L
There's an SLM tab with a table that lists the applicable service targets, showing the status of each. The table references the Service targets you have established, and these are stored in the SLA module. From: Action Request System discussion list(ARSList)

Re: Remedy resource available Jan. - Referral Incentive!

2008-12-18 Thread Leah George
Gary, My client needs a team of 4 remedy developer but the only concern would be that of the years of experience. I have been on the search for a few days. They need someone between 3-5 years with pay rate of about $50 ph. Not sure if this helps Thanks, Leah _ From: Action

Re: OT: ARUtilities holiday special (ending soon)

2008-12-18 Thread ccrashh
It can be worth the effort, if you have a good contract. They come in piles sometimes, then dry up for a while. SI Systems has always treated me well. The only feature from RDP that I think would be good to have is it's ability to tell you all the code that impacts a field (uses it in Run If,

Group/User Notifications.

2008-12-18 Thread Frex Popo
Hello everyone,   I have a number of child Incidents linked to a parent Incident. Each child Incident has a number of tasks.   What I need is, when a user presses a button on the Incident form, a notification is sent to the user whom THE PARENT INCIDENT has been assigned to, (or the group in

Re: Remedy resource available Jan. - Referral Incentive!

2008-12-18 Thread Michiel Beijen
Is it because of the Credit Cruch that people think rates can go down? Of course I don't know any specific details about this engagement but in my opinion 50 dollars / hour for somebody with 3-5 years of experience is just too low... -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee

Re: Remedy resource available Jan. - Referral Incentive!

2008-12-18 Thread Tanner, Doug
For sure, you get what you pay for, Good Luck -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Michiel Beijen Sent: Thursday, December 18, 2008 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy resource available Jan. -

Re: Remedy resource available Jan. - Referral Incentive!

2008-12-18 Thread Pierson, Shawn
That depends on what type of work is required. If they want a junior resource for data entry or something like that, then it could be ok. Also keep in mind that some recruiting firms are getting their job requirements from other firms, who are getting it from other firms, and so on. This is

Re: Remedy resource available Jan. - Referral Incentive!

2008-12-18 Thread VanSickle, James W
It depends on whether the position is permanent or contract and what benefits come with it, which are not clear from the previous email. If this is strictly a 6-month contract job with no perm conversion or benefits, I agree that the rate is a bit low. If this is a perm position with full

Re: Remedy resource available Jan. - Referral Incentive!

2008-12-18 Thread Leah George
You know, you all are right from your stand point. How I see it is, A client knows what it wants the best. I would suggest the same thing you said, but they are the final decision makers. My only point is that if every client started hiring highly experienced candidates what about the ones that

Re: CMDB 2.0 Class mapping

2008-12-18 Thread VanSickle, James W
I agree that Equipment would probably be a good place. We went a step further and setup a subclass under Equipment to hold our mobile phones and other wireless devices since they had some specific attributes we needed to track that were not related to our other Equipment data. James Van

Re: Remedy resource available Jan. - Referral Incentive!

2008-12-18 Thread Sanford, Claire
I live in corporate America. lets make that healthcare in corporate America. Meaning I am a W2 employee with full benefits, vacation time, sick time, the works. The rates that are being quoted are not bad if you are a real employee and not a consultant who has to pay for all of those things.

Re: Date/Time Field Create Entry Format

2008-12-18 Thread Bala Patel
Hi All, Does anyone know the correct syntax for filling in a Date Time field? I am writing a program that fills in a date time field. // Date/Time datatype fieldValues[536870916] = new System.DateTime(2004, 02, 02).ToUniversalTime(); // Date datatype fieldValues[536870918] = 125000;

In need of help with Assigned To Individual field drop down menu (UNCLASSIFIED)

2008-12-18 Thread Nguyen, AnhThien Mr CTR NG NGB ARNG
Classification: UNCLASSIFIED Caveats: NONE Hi all, I upgraded our ARS 6.3, HPD 5.6, SQL Server 2000 -- ARS 7.1 p5, HPD 5.6, SQL Server 2000. I've only upgraded the Remedy system baseline and left everything as is. The upgrade went through successfully, however, I am having a problem that I

Mid-Tier Report Form

2008-12-18 Thread Ron Pierce
Report form is pretty buggy. Here is what I submitted to Remedy Support. They had no clue. It is odd and I am running out of trouble shooting steps. It is definitely something on the App server it seems. Mid-Tier 7.1 patch 5 and Patch 2 have both been tried. ARServer version 7.1 patch 5.

Re: In need of help with Assigned To Individual field drop down menu (UNCLASSIFIED)

2008-12-18 Thread Tanner, Doug
If you are talking about the Assigned to Individual field on the Help Desk form, this menu is referencing SHR:Assignments, my guess is the permissions on the Request id (1) of the SHR:Assignments got wacked. Check the permissions there first, I bet public got removed and is only referencing

Re: Date/Time Field Create Entry Format

2008-12-18 Thread LJ Longwing
What language? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bala Patel Sent: Thursday, December 18, 2008 9:44 AM To: arslist@ARSLIST.ORG Subject: Re: Date/Time Field Create Entry Format ** Hi All, Does anyone know the correct syntax

Re: In need of help with Assigned To Individual field drop down menu (UNCLASSIFIED)

2008-12-18 Thread LJ Longwing
In the admin tool open the User tool and give the Request ID field public permissions, that should solve your issue. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG Sent: Thursday,

Re: Display percentage

2008-12-18 Thread Robert Halstead
My guess is that you would have to use a character field and perform the calculation yourself. number/max*100 is it's percentage. On Wed, Dec 17, 2008 at 4:29 PM, Gornto, Robert R Civ USAF AETC 37 CS/SCOO robert.gor...@lackland.af.mil wrote: ** Anyone know of a way to calculate /display

Re: OT: ARUtilities holiday special (ending soon)

2008-12-18 Thread Robert Halstead
Hi Les, That is a feature I would love to see in the 6.3 version of ARUtilities as well. If you could extend that functionality to Active Link and Filter searches when you search for a field ID that would be great! On Thu, Dec 18, 2008 at 7:43 AM, ccrashh ccra...@gmail.com wrote: It can be

Re: Midtier 7.1 and Firefox

2008-12-18 Thread Rob Wherry
Sorry I meant Left side of screen not right. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rob Wherry Sent: Wednesday, December 17, 2008 1:45 PM To: arslist@ARSLIST.ORG Subject: Midtier 7.1 and Firefox ** Has anyone had problems displaying

Re: OT: ARUtilities holiday special (ending soon)

2008-12-18 Thread remedy
Actually the functionality is already there: Search for your field in the Fields list, and then Right-Click the desired field and choose References. This will allow you to select the reference type. This is also a feature that is currently being extended. Hope this helps. Les Hi Les, That is

Re: Midtier 7.1 and Firefox

2008-12-18 Thread LJ Longwing
What version of Firefox? I use Firefox all the time and have never experienced this.. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rob Wherry Sent: Thursday, December 18, 2008 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Midtier 7.1

Re: Midtier 7.1 and Firefox

2008-12-18 Thread Grooms, Frederick W
Also ... What patch level of MidTier 7.1.0? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, December 18, 2008 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier 7.1 and Firefox What version

Resolved: In need of help with Assigned To Individual field drop down menu (UNCLASSIFIED)

2008-12-18 Thread Nguyen, AnhThien Mr CTR NG NGB ARNG
Classification: UNCLASSIFIED Caveats: NONE Thanks to those that responded. The way it's set up here, in addition to the Request ID, I had to open up in the User form the Group List field with Public permissions in order for the Assignee to see the other Individuals in a group. Thien

OT: Remedy Developers needed

2008-12-18 Thread James Chafin
We are looking for Remedy developers with ITSM 7.x experience. This is a full time position located in Charleston SC. Please reply off line with your resume' to remedy@med.navy.mil Thank You, James Sent from my Verizon Wireless BlackBerry

Re: Resolved: In need of help with Assigned To Individual field drop down menu (UNCLASSIFIED)

2008-12-18 Thread LJ Longwing
That's a common problem when upgrading the remedy server...they reinstall the default forms with default permissions...and it always breaks this type of functionality. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of

JOBAIDS?

2008-12-18 Thread Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE
Is anyone here familiar with a bundle of resources called JOBAIDS? Another developer I work with says she needs it...I'm not familiar with it. Anyone know about it and where I might get it? Thanks, Norm ___

Re: Another SLM Question

2008-12-18 Thread Ramey, Anne
It might be different in SLM 7.1 (we run 7.0 at the moment), but try SLM:Measurement or SLM:MeasurementSVT if you want to report on this data. Anne Ramey E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties

Re: JOBAIDS?

2008-12-18 Thread Pierson, Shawn
I'm pretty sure that jobs aids are just a fancy term for documentation. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Thursday, December 18, 2008 1:42 PM To: arslist@ARSLIST.ORG Subject: JOBAIDS? **

Re: Admin Tool Sync Search Database

2008-12-18 Thread Charles Baldi
Joe, BMC provided an updated DLL for the Admin tool that fixed the timouts trying to do Sync Search Database with 7.1.0 p 3/4. They said it was in the patch 4 of the admin tool but it was not there. We had to replace the DLL to fix the problem. I can dig it up and email it to you if you can't

Re: Group/User Notifications.

2008-12-18 Thread Robert Halstead
This is just a thought, but you could build a table field on the incident form of all the child tickets for that parent, and another for all the tasks related.. I guess the problem would be getting all the tasks that were related to the children and parent.. Essentially, you could walk a table

Re: JOBAIDS?

2008-12-18 Thread Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE
That's what I suspected, too, but this admin insists it's some executables she used in a Remedy class. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, December 18, 2008 1:49 PM To:

Re: Admin Tool Sync Search Database

2008-12-18 Thread Joe DeSouza
Charles, Sure I woudln't mind that although I had almost lost my faith in that function and avoided it - and relied more on direct DB queries to get what I wanted. Cheers Joe From: Charles Baldi charles.ba...@gmail.com To: arslist@ARSLIST.ORG Sent: Thursday,

Re: Remedy resource available Jan. - Referral Incentive!

2008-12-18 Thread Mahan, Janet L [EQ]
I recently had the pleasure of working with a Remedy developer from Gary's team (sounds a lot like the description below). He was definitely an expert in Remedy development and more. He is very detail oriented and thorough in both development and troubleshooting. Janet Mahan Network Systems

RESOLVED:Another SLM Question

2008-12-18 Thread Shafqat Ayaz
Anne thank you very much, that was exactly what i was looking for   shafqat --- On Thu, 12/18/08, Ramey, Anne anne.ra...@its.nc.gov wrote: From: Ramey, Anne anne.ra...@its.nc.gov Subject: Re: Another SLM Question To: arslist@ARSLIST.ORG Date: Thursday, December 18, 2008, 7:42 PM ** It

Re: Midtier 7.1 and Firefox

2008-12-18 Thread Rob Wherry
Firefox 3.0.1 on 1 machine and 3.0.4 on another and Midtier 7.1 patch 5 on new web server and our Development box is patch 2. The old web server is 7.0.1 patch 4 and does not have this problem on the same forms. -Original Message- From: Action Request System discussion list(ARSList)

Re: Midtier 7.1 and Firefox

2008-12-18 Thread LJ Longwing
So both versions of firefox exhibit the same behavior on both versions of 7.1, but neither exhibit it on 7.0.1? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rob Wherry Sent: Thursday, December 18, 2008 3:08 PM To:

Re: Admin Tool Sync Search Database

2008-12-18 Thread Grooms, Frederick W
That would be a nice thing to have. Perhaps they put it in patch 5 of the Admin tool, but wait, the Admin tool was not included in 7.1.0 patch 005. Can we hope for Patch 6? Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles

Re: Midtier 7.1 and Firefox

2008-12-18 Thread Rob Wherry
Yep. IE does not have this issue in either 7.1 patch nor the 7.0.1 midtier either. Just Firefox. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, December 18, 2008 2:22 PM To: