Thanks Robert
The incident form we have is overloded with tones of fileds, field tables,
attachment tables and the rest of it, so I am trying to avoid using tables and
instead was thinking about an additional form ... anyway, I will think a little
bit about it and let you know if I manage to
I will be out of the office starting 12/19/2008 and will not return until
01/05/2009.
VCU Offices are Closed for Winter Break. If you need immediate attention
please call the VCU Help Desk at 804-828-2227. I will respond to your
message when I return.
If you have a look at this thread it will give you some more information
http://n2.nabble.com/SQL-Reporing-Services---making-sense-of-Remedy-Table-structure-tt1562658.html#none
http://n2.nabble.com/SQL-Reporing-Services---making-sense-of-Remedy-Table-structure-tt1562658.html#none
I am not sure
I just spoke with my Remedy Admin - Cindy Hegge. She worked as a Remedy
Instructor for some years. She's never heard of it
On Thu, Dec 18, 2008 at 3:28 PM, Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE
norm.kai...@eglin.af.mil wrote:
That's what I suspected, too, but this admin insists it's
Maybe its a tool kit built by one of the partners (docs and some example
code).
Howard
On Fri, Dec 19, 2008 at 8:59 AM, Warren Baltimore warrenbaltim...@gmail.com
wrote:
** I just spoke with my Remedy Admin - Cindy Hegge. She worked as a Remedy
Instructor for some years. She's never heard
In 7.x the form's view is stored in the arschema table for any form
created/modified since the upgrade to 7.x
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of RFrench
Sent: Friday, December 19, 2008 6:40 AM
To:
We just got our 7.1 system up and running in test mode. We have a user
who says that they entered some service desk tickets but now they don't
seem to be there. We'd like to use the log files to see if we can tell
what's
happening, but there are a ton of log files. Which ones might be of the
I am working on an old server on and off doing some archiving for a
customer. I'm so used to 7 now I can't remember all the differences
between 6.3 and 7 when it comes to archive forms - and I haven't worked
with modifying them all that much anyway...
Case in point - we've archived the main
Bill,
I always had issues using the archiving function on 6.3, maybe others had
better luck, but I stayed away from it. Now in 7. it did work and worked
very well.
Just an example in 6.3 I tried to use it for the e-mail messages form. There
appeared to be a record limit on the receiving form
We just archived 1.2 million records :) I feel your pain
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Friday, December 19, 2008 11:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: 6.3 archive
Can you defined entered some service desk tickets... a little more?
Did they enter them from the Support Console? From the Requester
Console?
Typically I'd start this with user-side API/AL/Filter logs - you may
have to put them in the admin group (or change the client side logging
group) but
It's Friday and I have some other stuff to finish today so I haven't
gotten too far into researching this yet - so I thought I'd ask if
anyone else has a solution for this already.
Problem: SLM:Measurement is gigantic. We have 240,000 requests in
HPD:Help Desk (IM 7.x) and 4,400,000+
Thank you - that gives us a good starting place...
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Rentfrow
Sent: Friday, December 19, 2008 12:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Log File Question...
**
Can you defined
Couldn't the table fields be hidden or even on a separate view and then
walked by AL Guides? Or, another idea, create Join forms for the
Parent/Child, include assigned to and assignee group for both forms (4
fields) and the parent requestID. Then join that to the task form, include
assigned to
William:
Sounds like a pretty good solution to me. Just out of curiosity, are you
seeing performance problems due to the 4.5M records in SLM:Measurement?
--Phil
From: William Rentfrow wrentf...@stratacominc.com
To: arslist@ARSLIST.ORG
Sent: Friday, December
There are some pretty severe Oracle performance problems we had to
address - the Push fields if filters that fire to populate the form
end up causing many, many table scans.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
Bill,
On my past two systems (that had SLM) we trashed anything in the
SLM:Measurement, older then 30 days and that was not tied to active ticket.
I think we were able to report, but I don't remember from where.
hbr
On Fri, Dec 19, 2008 at 12:35 PM, William Rentfrow
wrentf...@stratacominc.com
I didn't think about that too long, obviously :-). You'll still have to
walk a table (if joined) or tableS (not joined), in any case, right?
Come to think of it, shouldn't the parent form already have a a table field
with the child incidents displayed? And the Child incident probably already
William:
At one customer site, we added some indexes to help those Push Fields If
conditions and avoid the table scans. SLM benefits quite a bit from some DB
tuning. So does the DSL, but that's another topic. :)
--Phil
From: Howard Richter
We just implemented the Change Management module and I have a few other
questions that I'm hoping you may know the answer to. Both questions are
actually relating to approvals of change requests.
1. How can you set up an approval rule to allow a specific number of
approvers (say you have
We are investigating some changes now - we've also done some tuning via
Oracle profiles (and by we I mean the dba's).
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Phil Murnane
Sent: Friday, December 19, 2008
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