Remedy 7.1
Hi: I have created a form where users make requests and when they hit
the submit button, instead of popping up confirmation in a new window, I
want to show confirmation with details from the request in the current
window. Is this possible?
Thanks
--
Thank you,
RaVi
I have done this by concatenating all the groups and/or users (from child
incidents and tasks) to a character field and passing this to a TO field for
the notification along with some data to another form where a filter fires on
submit and notifes the group(s) and/or user(s) in the TO field.
Hello Jason,
I tried it, but unfortunally there are some records which have colon (,) and
semi-colon (;) as part of its values, so the import cannot be done.
Thanks
Jason Bess wrote:
Sergio, you should be able to export all the fields of a single entry with
the correct settings to a CSV.
When I load the extension loader it's supposed to create a log file, but
I can't seem to locate it.
Could anyone let me know where it puts it? Thanks.
The fact that someone owns a hammer and a saw doesn't make them a
carpenter
Portions of this message may be confidential under an
You can use a custom delimiter, maybe use a pipe (|)?
Hello Jason,
I tried it, but unfortunally there are some records which have colon (,)
and
semi-colon (;) as part of its values, so the import cannot be done.
Thanks
Jason Bess wrote:
Sergio, you should be able to export all the
Well...you could have an AL that fires on 'After Submit' that opens a new
window in modify mode where 'Request ID' = $LASTID$...and then a close
window action. Is that what you were looking for?
-Original Message-
From: Action Request System discussion list(ARSList)
%TEMP%cmdbext_install.log
And there is a directory within %TEMP%\CMDBCMDBExtLoader with log files of
the individual scripts
Regards
Danny
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Richard Copits
Sent: 12 January 2009 15:27
To:
Hi All,
Usally Reported Date should be less than Submitted Date but in my case for
some tickets Reported Date is greater than Submitted Date that's why i am
getting negative value for time and its giving error.
So if you have any suggession regarding this please mail me.
Thanks Regards,
Manoj
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The or higher policy is being put into place with the release of AR
System 7.5.00. It does not apply to versions prior to AR System 7.5.00.
AR System 7.5.00 is expected to be the first release to support SQL
2008.
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC
David,
Thanks for the clarification.
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerNall Yahoo IM
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf
Hi All,
I have total of 10 floating licenses, and I have a group called 'Group
A', five users are assigned to 'Group A'. (Those five users only belong
to Group A, not to others) I want to put some limit on Group A, which
means at any given time, there will not be more than 2 users from 'Group
Yea...you need to use poolsput group A in one pool...put everyone else
in another pool...grant 2 to the first and 8 to the second pool.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Bao, Hui-Qing
Sent: Monday, January 12, 2009 10:19
Sorry, I forgot to mention in my previous email that I still want users
from other groups to utilize all 10 floating licenses, if no user from
Group A is log on to Remedy. Thanks
Hui
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ
Hui,
You can do that too But you likely need two new groups to do it.
Create two new groups, that we can call these two names:
Floating_2
and
Floating_8
Set each group to have access to the right number of licenses.
Then...
For the people who should only get to use the Floating_2
Sorry...I'm not thinking there is any way to get done what you are looking
for.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Bao, Hui-Qing
Sent: Monday, January 12, 2009 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to restrict
Manoj,
Thats possibly the way the time is captured - one Reported date could be a
custom field that is set using an Active link so is the Client time, while
Submitted date could be the system field (ID 3) so is set from the server. Or
even if it is a custom field you must be setting it from a
Hello,
I am a Senior Remedy consultant available for contract. I recently ended a 2
year successful ITSM 7.x project on windows platform for a large utility
corporation.
I am a prior Remedy Corporation field consultant and started with the Remedy
product back in 1996. I'm currently self employed
Thanks, that make sense, I will try that.
Hui
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Monday, January 12, 2009 1:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to restrict floating
UNCLASSIFIED
ARS Server Version/Patch- ARS 6
Help Desk 5
ARS MidTier Version/Patch- 6
OS/Version- Windows Sever 2003
SQL 2000
The ARS server was virtualized about 4 months ago.
Help - both the mid-tier and the email engine have stopped responding.
ARS, Help Desk and Mid-Tier are all housed on
UNCLASSIFIED
Resend without certs.
Sandra Hennigan
OSD Enterprise Remedy Administrator
Office # 703-601-0789
Apparently, there is nothing that cannot happen today. Mark Twain
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
One warning on that thoughgroup a will only be able to use the 2 that
they are assignedgroup b, if assigned to both groups will be able to use
all 10, so it's possible that group b would be able to use all 10 and group
a would be left without anyso you can't control group b to only use
Both the Mid-Tier Applet server (Tomcat, NewAtlanta)?, and the email engine
have log files that should tell you if they connected to remedy
properly...the services can start and not connect properly...without any
outward error.
-Original Message-
From: Action Request System discussion
Thanks for the warning, luckily, I think that works for our case,
because Group A has the lowest priority to access Remedy. They can have
either none or max 2 licenses J
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
UNCLASSIFIED
Thanks.
New Atlanta - I'm having the server admin check for log
AR Email Error log last entry is 13 December. I do not have the error but
it pertains to a lost Host ID which was corrected on 16 December.
I just found out that Microsoft patches were applied 16 December.
Sandra
LJ,
Actually what was said looked like this to me: (maybe I missed something)
1)
I want to put some limit on Group A, which means at any given time,
there will not be more than 2 users from 'Group A' can use the
floating license to make changes, even there are 8 floating license
are available
in your email log dir you should have a stdout.log and stderr.log that get
written every time you restart the service...so if your logs haven't been
written to since the 16th, I would think that you may be looking at the
wrong log set.
-Original Message-
From: Action Request System
LOL...you are so thorough as to put me to shame...the only piece I was
arguing was 'if no user from Group A is log on to Remedy'...as you pointed
out..it's possible to write a custom area plugin...but bar thatI can't
see a way to only allocate the remaining 2 licenses to group b 'ONLY' in the
UNCLASSIFIED
Thanks - will check
Sandra Hennigan
OSD Enterprise Remedy Administrator
Office # 703-601-0789
Apparently, there is nothing that cannot happen today. Mark Twain
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf
What I am trying to do is when the user hits the submit button, the
record gets created in the database and the current screen where user
was entering data just shows a text Thank you for submitting the request.
You kind of answered my question. I have to give it a try. I could have
a AL
Also,
Check your registry issue. Also, you may need to increase your java
heap size.
Qin Chen
Network Architect
Uni-Data Communications, Inc
718-445-5600 x3186
917-574-9340
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf
What he mentioned before
Well...you could have an AL that fires on 'After Submit' that opens a
new
window in modify mode where 'Request ID' = $LASTID$...and then a close
window action.
Works like a charm. I needed to do this before and used the same way.
Make sure you do a 'After Submit' in
You could first do a setfield of the text field and change it's label to be
Thank you for submitting Request ID: $LASTID$, and then do an unhide of
the field...:)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ravi
Sent:
Sandra,
I have a similar setup except we are not virtualized. Usually
restarting the Email service gets us going but you have done that, so
let's go the more obscure topics.
- What email type are you using for incoming and outgoing email? (We
use MAPI, so that's where my experience is.)
- Have
Hello All,
We currently have an opening in our company for a Senior Remedy
Solutions Architect in the DC area. If you are interested, please email
me your current resume or call at your earliest convenience.
Below are highlights:
This resource provides solution architecture and
Hello List,
My sincere and abject apologies for sending this posting twice. I
neglected to mention 2 important details and it is my fault.
1. Our Senior Remedy Solutions Architect position is in DC and we
can only consider local candidates at this time.
2. Our position requires
Hi: I have created a deployable application that has a form. I have also
created two roles roleA and roleB. roleA is associated with groupA and
roleB is associated with groupB. I want all users in groupA to just have
permissions to create new records, view existing records but no update
Hi AllWe have an requirement to change the Login Id's. I am pretty sure that I
know all the places Remedy storesthe Login Id, but it never hurts to make
sure!!Please could you let me know in which forms does Remedy store the login
Id? Many thanks for all your help Shafqat Ayaz
Fancy way,
Create a display only form to submit and view the records.
Quick and dirty,
Create a filter that on modify checks the group they belong to and
display an error that they aren't permitted to modify records on this
form.
Quoting Ravi rav...@cox.net:
Hi: I have created a
Funny you ask that as I was doing a similar exercise today.
What I did was wrote an SQL script that would pull all the fields from the AR
System database that had field names that contained the string Login in the
name, and then added fields C2 to that list. We didnt consider C5 as its an
Forgot to mention the Assignee field too..
Joe
From: Shafqat Ayaz shafq...@yahoo.com
To: arslist@ARSLIST.ORG
Sent: Monday, January 12, 2009 7:12:50 PM
Subject: How many places does Remedy store the Login ID?
**
Hi All
We have an requirement to change the
If you are using ITSM products, you may want to consider more then just
C2 (Submitter) and C5 (Assignee) for records that are still open.
Example: if you are on Helpdesk 6 or Change 6, if you don't update the
Requestor Login (field 24005), then notifications to the client will
fail because
Thats exactly what is returned if you do a search on the fields table if you
look for fieldname '%Login%' - I bet it returned 99% of what I had to modify..
and the remaining 1% I might find out while testing..
Joe
From: Wilson, Harry
dear list,
We plan to move the Remedy email account from MBOX to IMAP.
So just to make a test we changed the email mailbox type in the Email
Configuration form.
So we got the interface for MBOX in the user tool. We did our test and
we were happy.
But now we need to get back to MBOX in order to
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