Re: BMC Remedy Attachments
Hi Ben, Can you elaborate more on how I can extract the attachments and transfer it to another database without using workflows? TIA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedy Attachments
Attachments are compressed using a proprietary algorithm of BMC. There are posts in the BMC Communities https://communities.bmc.com/welcome of people who say they have de-compressed them without using the AR System, but I have not tried them. You can use tools like the User tool to export them Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Allan See Sent: Tuesday, March 10, 2015 1:00 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Remedy Attachments Hi Ben, Can you elaborate more on how I can extract the attachments and transfer it to another database without using workflows? TIA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Need info about private queue
Amit, That's the problem with this particular solution...if your Remedy servers are using a load balancer then you can either configure the 'main' name to use this RPC, but that makes ALL of your traffic go to through this new RPC, not just the Web Service trafficso, that's why I would actually recommend standing up a separate standalone Mid-Tier specific to this function that goes through this RPCthat way your standard traffic would not be impacted, and your users would not be affected. On Mon, Mar 9, 2015 at 11:41 PM, Remedy consultant raccons...@gmail.com wrote: ** Hello LJ, Is it like i have to configure AR server RPC value on mid tier config page under AR server setting section? One more thing i would like the share here is we have configured production application LB name here in AR server setting so is it going to work ? I am mainly confused about actual configuration of this change. Regards, Amit On Mon, Mar 9, 2015 at 6:44 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Amit, When a .NET application is consuming a Remedy web service, it is published through Mid-Tier server. Mid-Tier has ability to specify a specific RPC Port to communicate onso, the answer to your question is Yeseither configure your Mid-Tier to use the specific RPC Port you want, or you could even stand up a 'special' Mid-Tier just for Web Services, and utilize this Mid-Tier to specify the RPC Port in question... Either way, yes, you can do exactly what you are looking for. On Mon, Mar 9, 2015 at 5:55 AM, Remedy consultant raccons...@gmail.com wrote: ** Hello All, We have inegration with third party apllication built in .NET with Remedy. This integration uses web services to create request in remedy application. Is there any way to configure private queue directly or indirectly for web services? Regards, Amit _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedy Attachments
Hi Allen, Meta-Update uses the API to do the extracts to the file system. To insert into the database you can issue a process call or direct SQL statement (through the ARADMIN user) within the Meta-Update script (one line). You can then delete the extracted file (one line). All in all it would be a 10 line script counting comments J ARS has additional attributes related to attachments such as original file name. These can be manipulated with Meta-Update in an automated was (such as getting rid of path info or changing file names). Attachments can also be transferred to other fields and forms through a reference not involving an extract to the file system. Meta-Update will not require any server changes at all and can be run on the server or on a workstation. Installation is a simple unzip. Available for Intel (Windows, Linux) and Sparc (Sun). Trials are free and only restricted by date (generally 30 days). Some quotes: “I love Meta Update and still believe every large Remedy implementation team must have it in their kitty.” – Consultant from Oz - – Customer’s technical manager “I recommend Meta-Update for all those who want the flexibility of a scripting language to handle bulk ARS data. For more info please contact me off list. I am currently in MST (GMT – 6) Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Currently: +1 403 240 4377 GMT - 7 + [ DST ] Email:mailto:ben.cher...@softwaretoolhouse.com ben.cher...@softwaretoolhouse.com Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and our Freebies Section for ITSM Forms and Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. Meta-Archive does ITSM Archiving your way: with your forms and your multi-tenant rules, treating each root request as the tree of data and forms that it is it is. Pre ITSM 7.6.04? Clarify? Roll your own? No problem! You can keep your valuable data! http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Allan See Sent: March-10-15 00:00 To: arslist@ARSLIST.ORG Subject: Re: BMC Remedy Attachments Hi Ben, Can you elaborate more on how I can extract the attachments and transfer it to another database without using workflows? TIA ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: Redirect to a View on Query
You can compare the VUI in run if with the same view which u want on search and if not same ,you can write if action to open the desired view in open window -Original Message- From: Julia James julia.ja...@us.ibm.com Sent: 10-03-2015 10:38 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Redirect to a View on Query ** Actually it doesn't matter, as long as the search results are in the correct view it doesn't matter which view the search screen starts on. I need the NewDefaultAdminView (Form Alias: MECHModify). The way I have it currently set up is that the DefaultAdminView has a message on the top in Query Mode that says You are not in the correct search screen, click the Search button. The Search button will redirect the user to the correct view. The customer is not too happy with that option because he feels it should automatically bring him to the correct search window. Regards, == Julia James Application Developer and Support, IC3-SMI for Remedy and Impact ITIL® V3 Foundation Certified IBM Corporation, GTS - Strategic Outsourcing Delivery Office: 860-275-5625 (External) Internet: julia.ja...@us.ibm.com Address: 106 Moosehorn Road, Northfield, CT 06778 “Try to help others, if you are not able to be of help, then at least do them no harm.” Dalai Lama From:Jayesh jhpancha...@gmail.com To:arslist@ARSLIST.ORG Date:03/10/2015 12:01 PM Subject:Re: Redirect to a View on Query Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Do you want default search view to be shown as the newly created view? Or once you search the data,it should open in a new view? From: Julia James Sent: 10-03-2015 10:18 PM To: arslist@ARSLIST.ORG Subject: Redirect to a View on Query ** Hi, I am on Remedy 7.5 and the customer use Remedy User and not the web to access the application. I'm trying to write some code that on Query the system will redirect the user to another view. So when the user opens the form in search mode from the Object List it will bring them to the view. This is my form information. Form Name: MECH:Tkt Form Alias: MECH Ticket Form View Label: Default Administrator View Form Alias: MECHModify Form View Label: NewDefault Administrator View I have tired using Run Process for Application-Get-Form-Name and Application-Get-Form-Alias but I don't have the syntax right. I have tried every possible combination I can think of. My workflow is firing on Window Loaded with a Qualification on $OPERATION$ = QUERY When the system opens in Query I get the following RunProcess Active Link: Problem: Hint: The system cannot find the file specified. Any help would be appreciated. Julia James _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Redirect to a View on Query
Hi, I am on Remedy 7.5 and the customer use Remedy User and not the web to access the application. I'm trying to write some code that on Query the system will redirect the user to another view. So when the user opens the form in search mode from the Object List it will bring them to the view. This is my form information. Form Name: MECH:Tkt Form Alias: MECH Ticket Form View Label: Default Administrator View Form Alias: MECHModify Form View Label: NewDefault Administrator View I have tired using Run Process for Application-Get-Form-Name and Application-Get-Form-Alias but I don't have the syntax right. I have tried every possible combination I can think of. My workflow is firing on Window Loaded with a Qualification on $OPERATION$ = QUERY When the system opens in Query I get the following RunProcess Active Link: Problem: Hint: The system cannot find the file specified. Any help would be appreciated. Julia James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Redirect to a View on Query
Do you want default search view to be shown as the newly created view? Or once you search the data,it should open in a new view? -Original Message- From: Julia James julia.ja...@us.ibm.com Sent: 10-03-2015 10:18 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Redirect to a View on Query ** Hi, I am on Remedy 7.5 and the customer use Remedy User and not the web to access the application. I'm trying to write some code that on Query the system will redirect the user to another view. So when the user opens the form in search mode from the Object List it will bring them to the view. This is my form information. Form Name: MECH:Tkt Form Alias: MECH Ticket Form View Label: Default Administrator View Form Alias: MECHModify Form View Label: NewDefault Administrator View I have tired using Run Process for Application-Get-Form-Name and Application-Get-Form-Alias but I don't have the syntax right. I have tried every possible combination I can think of. My workflow is firing on Window Loaded with a Qualification on $OPERATION$ = QUERY When the system opens in Query I get the following RunProcess Active Link: Problem: Hint: The system cannot find the file specified. Any help would be appreciated. Julia James _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM Surveys Multi-Tenancy
Hi, This is OOTB as it uses a hard coded SRD for each fulfillment application. You have to customize in such a way, it can pick up the different internal SRD based on the tenant under which incident is created and then in turn SRD can have tenant specific surveys n questions. Others might have different apporach than mine. Would like to hear from them You can raise this as an idea also in communities as many customers like you are requesting this. Regards, Jayesh -Original Message- From: Hennigan, Sandra, CTR, DSS sandra.hennigan@dss.mil Sent: 10-03-2015 08:32 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: SRM Surveys Multi-Tenancy ARS 8.1.01 ITSM 8.1.01 SRM Surveys have been successfully turned on. My question is regarding SRM Surveys Multi-Tenancy. The issue I have is the inability to use separate Survey Questions by Company in our Multi-Tenancy environment. I know that singularly, a Survey can be attached to a SRD but only our customer users submit a request from the Request Entry Console using SRDs. All other Incidents are submitted by analyst using the Incident form. The Service Desk Incident, which allows every Incident to create a Service Request, allows for only a single -Global- Survey to be selected. Does anyone know if it is possible to setup a Service Desk Incident by Company so that Survey control belongs to each Company? Your assistance is greatly appreciated. Thank you, Sandra Sandra Hennigan DSS ITSS BMC ITSM Developer Office: 571-305-6579 CACI Email: shenni...@caci.com NIPR Email: sandra.hennigan@dss.mil DSS Service Desk: 1.866.377.4846 or dssitsupp...@dss.mil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Redirect to a View on Query
Actually it doesn't matter, as long as the search results are in the correct view it doesn't matter which view the search screen starts on. I need the NewDefaultAdminView (Form Alias: MECHModify). The way I have it currently set up is that the DefaultAdminView has a message on the top in Query Mode that says You are not in the correct search screen, click the Search button. The Search button will redirect the user to the correct view. The customer is not too happy with that option because he feels it should automatically bring him to the correct search window. Regards, == Julia James Application Developer and Support, IC3-SMI for Remedy and Impact ITIL® V3 Foundation Certified IBM Corporation, GTS - Strategic Outsourcing Delivery Office: 860-275-5625 (External) Internet: julia.ja...@us.ibm.com Address: 106 Moosehorn Road, Northfield, CT 06778 “Try to help others, if you are not able to be of help, then at least do them no harm.” Dalai Lama From: Jayesh jhpancha...@gmail.com To: arslist@ARSLIST.ORG Date: 03/10/2015 12:01 PM Subject:Re: Redirect to a View on Query Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Do you want default search view to be shown as the newly created view? Or once you search the data,it should open in a new view? From: Julia James Sent: 10-03-2015 10:18 PM To: arslist@ARSLIST.ORG Subject: Redirect to a View on Query ** Hi, I am on Remedy 7.5 and the customer use Remedy User and not the web to access the application. I'm trying to write some code that on Query the system will redirect the user to another view. So when the user opens the form in search mode from the Object List it will bring them to the view. This is my form information. Form Name: MECH:Tkt Form Alias: MECH Ticket Form View Label: Default Administrator View Form Alias: MECHModify Form View Label: NewDefault Administrator View I have tired using Run Process for Application-Get-Form-Name and Application-Get-Form-Alias but I don't have the syntax right. I have tried every possible combination I can think of. My workflow is firing on Window Loaded with a Qualification on $OPERATION$ = QUERY When the system opens in Query I get the following RunProcess Active Link: Problem: Hint: The system cannot find the file specified. Any help would be appreciated. Julia James _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SRM Surveys Multi-Tenancy
ARS 8.1.01 ITSM 8.1.01 SRM Surveys have been successfully turned on. My question is regarding SRM Surveys Multi-Tenancy. The issue I have is the inability to use separate Survey Questions by Company in our Multi-Tenancy environment. I know that singularly, a Survey can be attached to a SRD but only our customer users submit a request from the Request Entry Console using SRDs. All other Incidents are submitted by analyst using the Incident form. The Service Desk Incident, which allows every Incident to create a Service Request, allows for only a single -Global- Survey to be selected. Does anyone know if it is possible to setup a Service Desk Incident by Company so that Survey control belongs to each Company? Your assistance is greatly appreciated. Thank you, Sandra Sandra Hennigan DSS ITSS BMC ITSM Developer Office: 571-305-6579 CACI Email: shenni...@caci.com NIPR Email: sandra.hennigan@dss.mil DSS Service Desk: 1.866.377.4846 or dssitsupp...@dss.mil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to specify Company for uploading Location, Support Group, People DMT sheets v8.1
Thank you Laurent! TERRI LOCKWOOD • SENIOR SYSTEM ADMINISTRATOR • SunGard • AvantGard • 701 San Marco Blvd, Suite 1100 • Jacksonville, FL 32207 Office +1 (904) 281-8069 • Cell +1 (904) 627-8651 • teresa.lockw...@sungard.commailto:teresa.lockw...@sungard.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Monday, March 09, 2015 6:55 PM To: arslist@ARSLIST.ORG Subject: Re: Unable to specify Company for uploading Location, Support Group, People DMT sheets v8.1 ** Hi :) Take a look at this :) https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2013/12/20/nyf-the-udm-strikes-back-multi-tenancy-time Mobilis in Mobile. Le 9 mars 2015 à 21:21, Terri Lockwood teresa.lockw...@sungard.commailto:teresa.lockw...@sungard.com a écrit : ** Has anybody else run into this? Apparently in 8.1 BMC removed the Company field from the foundation data spreadsheets. They say “The Data Management loads are single tenant. The Company is driven from the Data Management job. All of the data that is loaded by the Data Management job is associated with the company that you selected when you created the Data Management job. This means that you must create a separate spreadsheet for each company. In addition, you must create a separate Data Management job for each company spreadsheet. This is a design decision taken by Product Development based upon a few security concerns. With 8.1, a security vulnerability was closed by removing the direct ability to allow update to companies other than the one in which the user running UDM resides. This was deliberate. This prevents the risk that a user may insert/modify records in companies to which they should have no access to”. That’s great if you are single tenant but for those of us who are VERY multi-tenant (thousands of companies) it’s a problem. I don’t want to have to load this data 3000 times so any suggestions are appreciated ;) ~~~ Terri ARS 8.1.02 ITSM 8.1.02 Midtier 8.1.02 Windows 2008 MS SQL 2008 R2 SP2 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Redirect to a View on Query
I end up with 2 windows open the default view and the new view. I tried in three steps but that still didn't work On Window Open - Set temp field to Searching On Window Open - Close Window On Window Close - Open Window (with the temp field as my qualification) but it fails the qualification Regards, == Julia James Application Developer and Support, IC3-SMI for Remedy and Impact ITIL® V3 Foundation Certified IBM Corporation, GTS - Strategic Outsourcing Delivery Office: 860-275-5625 (External) Internet: julia.ja...@us.ibm.com Address: 106 Moosehorn Road, Northfield, CT 06778 “Try to help others, if you are not able to be of help, then at least do them no harm.” Dalai Lama From: Jayesh jhpancha...@gmail.com To: arslist@ARSLIST.ORG Date: 03/10/2015 12:34 PM Subject:Re: Redirect to a View on Query Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** You can compare the VUI in run if with the same view which u want on search and if not same ,you can write if action to open the desired view in open window From: Julia James Sent: 10-03-2015 10:38 PM To: arslist@ARSLIST.ORG Subject: Re: Redirect to a View on Query ** Actually it doesn't matter, as long as the search results are in the correct view it doesn't matter which view the search screen starts on. I need the NewDefaultAdminView (Form Alias: MECHModify). The way I have it currently set up is that the DefaultAdminView has a message on the top in Query Mode that says You are not in the correct search screen, click the Search button. The Search button will redirect the user to the correct view. The customer is not too happy with that option because he feels it should automatically bring him to the correct search window. Regards, == Julia James Application Developer and Support, IC3-SMI for Remedy and Impact ITIL® V3 Foundation Certified IBM Corporation, GTS - Strategic Outsourcing Delivery Office: 860-275-5625 (External) Internet: julia.ja...@us.ibm.com Address: 106 Moosehorn Road, Northfield, CT 06778 “Try to help others, if you are not able to be of help, then at least do them no harm.” Dalai Lama From:Jayesh jhpancha...@gmail.com To:arslist@ARSLIST.ORG Date:03/10/2015 12:01 PM Subject:Re: Redirect to a View on Query Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Do you want default search view to be shown as the newly created view? Or once you search the data,it should open in a new view? From: Julia James Sent: 10-03-2015 10:18 PM To: arslist@ARSLIST.ORG Subject: Redirect to a View on Query ** Hi, I am on Remedy 7.5 and the customer use Remedy User and not the web to access the application. I'm trying to write some code that on Query the system will redirect the user to another view. So when the user opens the form in search mode from the Object List it will bring them to the view. This is my form information. Form Name: MECH:Tkt Form Alias: MECH Ticket Form View Label: Default Administrator View Form Alias: MECHModify Form View Label: NewDefault Administrator View I have tired using Run Process for Application-Get-Form-Name and Application-Get-Form-Alias but I don't have the syntax right. I have tried every possible combination I can think of. My workflow is firing on Window Loaded with a Qualification on $OPERATION$ = QUERY When the system opens in Query I get the following RunProcess Active Link: Problem: Hint: The system cannot find the file specified. Any help would be appreciated. Julia James _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
