date:20190319

Re: Re: Re: How to consume Rest API within BMC Remedy version 9.1.04 ?

2019-03-19 Thread Adams, Peter

Unfortunately, I can’t make public comments about delivery timeline.

Peter

From: ARSList  on behalf of Dinesh Gottipati 

Reply-To: ARSList 
Date: Tuesday, March 19, 2019 at 2:06 PM
To: ARSList 
Subject: [EXTERNAL] Re: Re: How to consume Rest API within BMC Remedy version 
9.1.04 ?

Thanks Peter.

Any chances of getting in next 19.x release ? or any near future please..

On Tue, Mar 19, 2019 at 11:41 PM Adams, Peter 
mailto:peter_ad...@bmc.com>> wrote:
With LJ’s plugin or a self-developed plug-in, it’s certainly possible to do 
this today in Remedy
But we do have it on the roadmap to deliver something more ootb.
Please also see https://communities.bmc.com/ideas/15246

Peter

From: ARSList mailto:arslist-boun...@arslist.org>> 
on behalf of Dinesh Gottipati 
mailto:dineshchowdary.gottip...@gmail.com>>
Reply-To: ARSList mailto:arslist@arslist.org>>
Date: Tuesday, March 19, 2019 at 10:23 AM
To: ARSList mailto:arslist@arslist.org>>
Subject: [EXTERNAL] Re: How to consume Rest API within BMC Remedy version 
9.1.04 ?

Thanks Everyone for the response.

Just wanted to check, Is there any possibility of BMC to productize the 
consumption of REST webservice in the future versions ?
(or) something factored in 18.x or 19.x versions ?

Regards,
Dinesh

On Tue, Mar 19, 2019 at 9:50 PM Lippincott, Levi (OMA-GIS) 
mailto:levi.lippinc...@interpublic.com>> wrote:
LJ’s plugin is very useful. You can utilize Spoon if you have Atrium installed 
to consume a REST service. It is much more difficult than LJ’s plugin though. 
That plugin is very nice.

Levi Lippincott / Associate Remedy Developer

+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.com

Interpublic Group  6825 Pine Street, Omaha, NE 68106

"Talent is a Gift; But Character is a Choice." -Matt Grotewold-

From: ARSList mailto:arslist-boun...@arslist.org>> 
On Behalf Of Walters, Mark
Sent: Tuesday, March 19, 2019 10:24 AM
To: ARSList mailto:arslist@arslist.org>>
Subject: [EXTERNAL] RE: How to consume Rest API within BMC Remedy version 
9.1.04 ?

There is no BMC provided feature to consume a REST webservice but there is a 
3rd party option – see 
http://remedylegacy.com/tools/restful-api-plugin/

Mark

From: ARSList mailto:arslist-boun...@arslist.org>> 
On Behalf Of Dinesh Gottipati
Sent: 19 March 2019 15:10
To: ARSList mailto:arslist@arslist.org>>
Subject: [EXTERNAL] How to consume Rest API within BMC Remedy version 9.1.04 ?

  Hi Experts,

We have a requirement to consume REST API for B2B Integration.  Can you please 
assist.
I have already gone through 
the
 documentation,  but couldn't see the way to consume..

Also, from communities I understand there are no OOTB ways to consume, so any 
option that you have or other solution which can help ?

Regards,
Dinesh
BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, 
Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 
1927903 The content of this email is confidential. If you are not the 
addressee, you may not distribute, copy or disclose any part of it. If you 
receive this message in error, please delete this from your system and notify 
the sender immediately.
This message contains information which may be confidential and privileged. 
Unless you are the intended recipient (or authorized to receive this message 
for the intended recipient), you may not use, copy, disseminate or disclose to 
anyone the message or any information contained in the message. If you have 
received the message in error, please advise the sender by reply e-mail, and 
delete the message. Thank you very much.
--
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https://mailman.rrr.se/cgi/listinfo/arslist
--
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Re: Re: How to consume Rest API within BMC Remedy version 9.1.04 ?

2019-03-19 Thread Dinesh Gottipati

Thanks Peter.

Any chances of getting in next 19.x release ? or any near future please..

On Tue, Mar 19, 2019 at 11:41 PM Adams, Peter  wrote:

> With LJ’s plugin or a self-developed plug-in, it’s certainly possible to
> do this today in Remedy
>
> But we do have it on the roadmap to deliver something more ootb.
>
> Please also see https://communities.bmc.com/ideas/15246
>
>
>
> Peter
>
>
>
>
>
> *From: *ARSList  on behalf of Dinesh
> Gottipati 
> *Reply-To: *ARSList 
> *Date: *Tuesday, March 19, 2019 at 10:23 AM
> *To: *ARSList 
> *Subject: *[EXTERNAL] Re: How to consume Rest API within BMC Remedy
> version 9.1.04 ?
>
>
>
> Thanks Everyone for the response.
>
>
>
> Just wanted to check, Is there any possibility of BMC to productize the
> consumption of REST webservice in the future versions ?
>
> (or) something factored in 18.x or 19.x versions ?
>
>
>
> Regards,
>
> Dinesh
>
>
>
> On Tue, Mar 19, 2019 at 9:50 PM Lippincott, Levi (OMA-GIS) <
> levi.lippinc...@interpublic.com> wrote:
>
> LJ’s plugin is very useful. You can utilize Spoon if you have Atrium
> installed to consume a REST service. It is much more difficult than LJ’s
> plugin though. That plugin is very nice.
>
>
>
> *Levi Lippincott /* Associate Remedy Developer
>
>
>
> +1 402 561 7014 office
>
> +1 402 321 5421 mobile
>
> levi.lippinc...@interpublic.com
>
>
>
> *Interpublic Group*  6825 Pine Street, Omaha, NE 68106
>
>
>
> *"Talent is a Gift; But Character is a Choice." -Matt Grotewold-*
>
>
>
> *From:* ARSList  *On Behalf Of *Walters, Mark
> *Sent:* Tuesday, March 19, 2019 10:24 AM
> *To:* ARSList 
> *Subject:* [EXTERNAL] RE: How to consume Rest API within BMC Remedy
> version 9.1.04 ?
>
>
>
> There is no BMC provided feature to consume a REST webservice but there is
> a 3rd party option – see http://remedylegacy.com/tools/restful-api-plugin/
> 
>
>
>
> Mark
>
>
>
> *From:* ARSList  *On Behalf Of *Dinesh
> Gottipati
> *Sent:* 19 March 2019 15:10
> *To:* ARSList 
> *Subject:* [EXTERNAL] How to consume Rest API within BMC Remedy version
> 9.1.04 ?
>
>
>
>   Hi Experts,
>
>
>
> We have a requirement to consume REST API for B2B Integration.  Can you
> please assist.
>
> I have already gone through the
> 
> documentation,  but couldn't see the way to consume..
>
>
>
> Also, from communities I understand there are no OOTB ways to consume, so
> any option that you have or other solution which can help ?
>
>
>
> Regards,
>
> Dinesh
>
> BMC Software Limited Registered Office: Building E2, Eskdale Road,
> Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in
> England No. 1927903 The content of this email is confidential. If you are
> not the addressee, you may not distribute, copy or disclose any part of it.
> If you receive this message in error, please delete this from your system
> and notify the sender immediately.
>
> This message contains information which may be confidential and
> privileged. Unless you are the intended recipient (or authorized to receive
> this message for the intended recipient), you may not use, copy,
> disseminate or disclose to anyone the message or any information contained
> in the message. If you have received the message in error, please advise
> the sender by reply e-mail, and delete the message. Thank you very much.
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
> 
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
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Re: Re: How to consume Rest API within BMC Remedy version 9.1.04 ?

2019-03-19 Thread Adams, Peter

With LJ’s plugin or a self-developed plug-in, it’s certainly possible to do 
this today in Remedy
But we do have it on the roadmap to deliver something more ootb.
Please also see https://communities.bmc.com/ideas/15246

Peter


From: ARSList  on behalf of Dinesh Gottipati 

Reply-To: ARSList 
Date: Tuesday, March 19, 2019 at 10:23 AM
To: ARSList 
Subject: [EXTERNAL] Re: How to consume Rest API within BMC Remedy version 
9.1.04 ?

Thanks Everyone for the response.

Just wanted to check, Is there any possibility of BMC to productize the 
consumption of REST webservice in the future versions ?
(or) something factored in 18.x or 19.x versions ?

Regards,
Dinesh

On Tue, Mar 19, 2019 at 9:50 PM Lippincott, Levi (OMA-GIS) 
mailto:levi.lippinc...@interpublic.com>> wrote:
LJ’s plugin is very useful. You can utilize Spoon if you have Atrium installed 
to consume a REST service. It is much more difficult than LJ’s plugin though. 
That plugin is very nice.

Levi Lippincott / Associate Remedy Developer

+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.com

Interpublic Group  6825 Pine Street, Omaha, NE 68106

"Talent is a Gift; But Character is a Choice." -Matt Grotewold-

From: ARSList mailto:arslist-boun...@arslist.org>> 
On Behalf Of Walters, Mark
Sent: Tuesday, March 19, 2019 10:24 AM
To: ARSList mailto:arslist@arslist.org>>
Subject: [EXTERNAL] RE: How to consume Rest API within BMC Remedy version 
9.1.04 ?

There is no BMC provided feature to consume a REST webservice but there is a 
3rd party option – see 
http://remedylegacy.com/tools/restful-api-plugin/

Mark

From: ARSList mailto:arslist-boun...@arslist.org>> 
On Behalf Of Dinesh Gottipati
Sent: 19 March 2019 15:10
To: ARSList mailto:arslist@arslist.org>>
Subject: [EXTERNAL] How to consume Rest API within BMC Remedy version 9.1.04 ?

  Hi Experts,

We have a requirement to consume REST API for B2B Integration.  Can you please 
assist.
I have already gone through 
the
 documentation,  but couldn't see the way to consume..

Also, from communities I understand there are no OOTB ways to consume, so any 
option that you have or other solution which can help ?

Regards,
Dinesh
BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, 
Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 
1927903 The content of this email is confidential. If you are not the 
addressee, you may not distribute, copy or disclose any part of it. If you 
receive this message in error, please delete this from your system and notify 
the sender immediately.
This message contains information which may be confidential and privileged. 
Unless you are the intended recipient (or authorized to receive this message 
for the intended recipient), you may not use, copy, disseminate or disclose to 
anyone the message or any information contained in the message. If you have 
received the message in error, please advise the sender by reply e-mail, and 
delete the message. Thank you very much.
--
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist
-- 
ARSList mailing list
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https://mailman.rrr.se/cgi/listinfo/arslist

Re: How to consume Rest API within BMC Remedy version 9.1.04 ?

2019-03-19 Thread Dinesh Gottipati

Thanks Everyone for the response.

Just wanted to check, Is there any possibility of BMC to productize the
consumption of REST webservice in the future versions ?
(or) something factored in 18.x or 19.x versions ?

Regards,
Dinesh

On Tue, Mar 19, 2019 at 9:50 PM Lippincott, Levi (OMA-GIS) <
levi.lippinc...@interpublic.com> wrote:

> LJ’s plugin is very useful. You can utilize Spoon if you have Atrium
> installed to consume a REST service. It is much more difficult than LJ’s
> plugin though. That plugin is very nice.
>
>
>
> *Levi Lippincott /* Associate Remedy Developer
>
>
>
> +1 402 561 7014 office
>
> +1 402 321 5421 mobile
>
> levi.lippinc...@interpublic.com
>
>
>
> *Interpublic Group*  6825 Pine Street, Omaha, NE 68106
>
>
>
> *"Talent is a Gift; But Character is a Choice." -Matt Grotewold-*
>
>
>
> *From:* ARSList  *On Behalf Of *Walters, Mark
> *Sent:* Tuesday, March 19, 2019 10:24 AM
> *To:* ARSList 
> *Subject:* [EXTERNAL] RE: How to consume Rest API within BMC Remedy
> version 9.1.04 ?
>
>
>
> There is no BMC provided feature to consume a REST webservice but there is
> a 3rd party option – see http://remedylegacy.com/tools/restful-api-plugin/
> 
>
>
>
> Mark
>
>
>
> *From:* ARSList  *On Behalf Of *Dinesh
> Gottipati
> *Sent:* 19 March 2019 15:10
> *To:* ARSList 
> *Subject:* [EXTERNAL] How to consume Rest API within BMC Remedy version
> 9.1.04 ?
>
>
>
>   Hi Experts,
>
>
>
> We have a requirement to consume REST API for B2B Integration.  Can you
> please assist.
>
> I have already gone through the
> 
> documentation,  but couldn't see the way to consume..
>
>
>
> Also, from communities I understand there are no OOTB ways to consume, so
> any option that you have or other solution which can help ?
>
>
>
> Regards,
>
> Dinesh
>
> BMC Software Limited Registered Office: Building E2, Eskdale Road,
> Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in
> England No. 1927903 The content of this email is confidential. If you are
> not the addressee, you may not distribute, copy or disclose any part of it.
> If you receive this message in error, please delete this from your system
> and notify the sender immediately.
> This message contains information which may be confidential and
> privileged. Unless you are the intended recipient (or authorized to receive
> this message for the intended recipient), you may not use, copy,
> disseminate or disclose to anyone the message or any information contained
> in the message. If you have received the message in error, please advise
> the sender by reply e-mail, and delete the message. Thank you very much.
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: How to consume Rest API within BMC Remedy version 9.1.04 ?

2019-03-19 Thread Lippincott, Levi (OMA-GIS)

LJ’s plugin is very useful. You can utilize Spoon if you have Atrium installed 
to consume a REST service. It is much more difficult than LJ’s plugin though. 
That plugin is very nice.

Levi Lippincott / Associate Remedy Developer

+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.com

Interpublic Group  6825 Pine Street, Omaha, NE 68106

"Talent is a Gift; But Character is a Choice." -Matt Grotewold-

From: ARSList  On Behalf Of Walters, Mark
Sent: Tuesday, March 19, 2019 10:24 AM
To: ARSList 
Subject: [EXTERNAL] RE: How to consume Rest API within BMC Remedy version 
9.1.04 ?

There is no BMC provided feature to consume a REST webservice but there is a 
3rd party option – see 
http://remedylegacy.com/tools/restful-api-plugin/

Mark

From: ARSList mailto:arslist-boun...@arslist.org>> 
On Behalf Of Dinesh Gottipati
Sent: 19 March 2019 15:10
To: ARSList mailto:arslist@arslist.org>>
Subject: [EXTERNAL] How to consume Rest API within BMC Remedy version 9.1.04 ?

  Hi Experts,

We have a requirement to consume REST API for B2B Integration.  Can you please 
assist.
I have already gone through 
the
 documentation,  but couldn't see the way to consume..

Also, from communities I understand there are no OOTB ways to consume, so any 
option that you have or other solution which can help ?

Regards,
Dinesh
BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, 
Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 
1927903 The content of this email is confidential. If you are not the 
addressee, you may not distribute, copy or disclose any part of it. If you 
receive this message in error, please delete this from your system and notify 
the sender immediately.

This message contains information which may be confidential and privileged. 
Unless you are the intended recipient (or authorized to receive this message 
for the intended recipient), you may not use, copy, disseminate or disclose to 
anyone the message or any information contained in the message.  If you have 
received the message in error, please advise the sender by reply e-mail, and 
delete the message.  Thank you very much.
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: SNOW Migration

2019-03-19 Thread Lee Cullom

Our analytical solutions work with both.  We have a benchmarking database that 
covers Key Performance Indicators for customers using both systems.  Feel free 
to reach out for various comparisons amongst the different process areas 
(Change, Incident, Problem, etc…)

In other words, will my average resolution time for incidents improve if I 
switch from Remedy to ServiceNow… or self-service adoption %... Change 
Durations… Approval times… etc…


Lee Cullom | Northcraft Analytics
President | Business Intelligence Applications for IT
Main – (800) 
565-1375
 http://www.northcraftanalytics.com
Direct – (678) 438-7244
[cid:image003.jpg@01CD6684.40E6DBC0][cid:image004.jpg@01CD6684.40E6DBC0][http://citadel.sjfc.edu/students-virtual/A/act00294/public_html/webdesign/Responsive%20Web%20site/images/youtube.png]
What is Northcraft Analytics? Find out in 87 Seconds. 


[appsource-badge-small]

From: ARSList  On Behalf Of Rajesh Nair
Sent: Tuesday, March 19, 2019 9:25 AM
To: arslist 
Subject: Re: SNOW Migration

Hello
In our case it was the servicenow vendor who did the migration for one few 
instance(customer at a go)
But for one we had to import the data via excel.. its easier to do it servicenow
Related custom code.. you have to do it again and we have JavaScript on 
servicenow...plus point will be the workflows which allows you to design the 
process in a flow

My experience quite easier to develop things on snow as its single window and 
does not require a downtime just refresh the cache and its done



On Tue, 19 Mar 2019, 14:06 Dave Shellman, 
mailto:adshell...@gmail.com>> wrote:
Ben,

I believe that Christian is looking for real world experiences of folks that 
have changed to SNOW.  My take is he’s looking for this so he can counter the 
promises made by SNOW sales folks of how easy it is to switch.

Dave

On Tue, Mar 19, 2019 at 3:19 AM Ben Chernys 
mailto:ben.cher...@softwaretoolhouse.com>> 
wrote:
Hi Christian,

Meta-Update can transfer what ever you like, however you like, by opening 
connections simultaneously to Remedy and ServiceNow.  This include attachments, 
permissions, etc.

In addition, Meta-Archive will archive data to HTML and copy the generated URLs 
and selected searchable fields to a ServiceNow form.

Contact me off-list for more info.

Cheers,
Ben Chernys
Senior Software Architect
[logoSthInc-sm]

Canada / Deutschland
Mobile:+49 171 380 2329   GMT - 7 + [ DST ]
Mobile +1 403  554 0887
Email:   
ben.cher...@softwaretoolhouse.com
Web: www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner



Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update, our 
premium ARS and ServiceNow Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow.

Meta-Archive does 
ITSM Archiving your way: with your forms and your multi-tenant rules, treating 
each root request as a complete tree and checking associatuions.  Archive 
output to different servers, HTML pages with links to attachments or archive 
forms.

Meta-Databot is an 
automated, extensible BMC Data Wizard.  It reads a file of data changes and 
sports an Undo feature.

Pre ITSM 9.1.04?  Clarify?  HP? Roll your own?  No problem!  You can keep your 
valuable data!

http://www.softwaretoolhouse.com/






From: ARSList mailto:arslist-boun...@arslist.org>> 
On Behalf Of Smerz, Christian
Sent: March-18-19 9:49 PM
To: ARSList@arslist.org
Subject: SNOW Migration

Hi folks,
I know there are several folks who have been working with Remedy as well as 
SNOW who subscribe to this list.  I’d like to get some honest perspectives as 
to your opinions, migration experiences, customer service, pricing, level of 
effort to from a project perspective to make the jump assuming full ITSM.  The 
spectre of SNOW has been seen so I’m gathering information.  Thanks in advance.

Christian Smerz



This message (including any

RE: How to consume Rest API within BMC Remedy version 9.1.04 ?

2019-03-19 Thread Walters, Mark

There is no BMC provided feature to consume a REST webservice but there is a 
3rd party option – see http://remedylegacy.com/tools/restful-api-plugin/

Mark

From: ARSList  On Behalf Of Dinesh Gottipati
Sent: 19 March 2019 15:10
To: ARSList 
Subject: [EXTERNAL] How to consume Rest API within BMC Remedy version 9.1.04 ?

  Hi Experts,

We have a requirement to consume REST API for B2B Integration.  Can you please 
assist.
I have already gone through the 
documentation,  but couldn't see the way to consume..

Also, from communities I understand there are no OOTB ways to consume, so any 
option that you have or other solution which can help ?

Regards,
Dinesh
BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, 
Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 
1927903 The content of this email is confidential. If you are not the 
addressee, you may not distribute, copy or disclose any part of it. If you 
receive this message in error, please delete this from your system and notify 
the sender immediately.
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: How to consume Rest API within BMC Remedy version 9.1.04 ?

2019-03-19 Thread LJ LongWing

Dinesh,
the BMC KB you linked to is a link to my Restful plugin located here (
http://remedylegacy.com/tools/restful-api-plugin/)

When this plugin is installed and configured, you can consume Restful
services through Remedy workflow (setfield/pushfield/table/etc).  BMC also
provides some integration services through their Multi-Cloud solutions.

On Tue, Mar 19, 2019 at 9:13 AM Dinesh Gottipati <
dineshchowdary.gottip...@gmail.com> wrote:

>   Hi Experts,
>
> We have a requirement to consume REST API for B2B Integration.  Can you
> please assist.
>
> I have already gone through the
>  documentation,  but couldn't
> see the way to consume..
>
>
>
> Also, from communities I understand there are no OOTB ways to consume, so
> any option that you have or other solution which can help ?
>
>
> Regards,
>
> Dinesh
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
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https://mailman.rrr.se/cgi/listinfo/arslist

How to consume Rest API within BMC Remedy version 9.1.04 ?

2019-03-19 Thread Dinesh Gottipati

  Hi Experts,

We have a requirement to consume REST API for B2B Integration.  Can you
please assist.

I have already gone through the 
documentation,  but couldn't see the way to consume..



Also, from communities I understand there are no OOTB ways to consume, so
any option that you have or other solution which can help ?


Regards,

Dinesh
-- 
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https://mailman.rrr.se/cgi/listinfo/arslist

Re: SNOW Migration

2019-03-19 Thread Roger Justice via ARSList

My experience doing multiple SN implementations that were led by SN or SN 
trained consultants required the customer to do the stories first in all of the 
cases I worked on SN would not do an OOTB demonstration prior to capturing all 
of the stories (requirements). The first implementation was to replicate the 
existing processes that were basically Remedy OOTB with minimal customizations. 
The SN customizations needed to allow the different Change types; normal, 
expedited, emergency, etc.. was extensive and took about 60 days to build and 
fully test prior to moving to the Production Instance.
 


-Original Message-
From: Saji Philip 
To: ARSList 
Sent: Tue, Mar 19, 2019 10:58 am
Subject: Re: SNOW Migration

Well,
When comparing the two, I think there is a disservice to Remedy.  Yes, SNOW is 
a Java-coded application and development is a quick cache refresh (ala the 
mid-tier and ALs).  But Remedy is a true platform.  I think alot of that is 
lost in these discussions.  Most do not compare Apples to Apples, but Apples to 
Oranges.  If ITSM is all thats needed then a OOTB SNOW instance is a preferred 
path.  But I have too many colleagues who have been wined and dined by SNOW, 
and after the initial honeymoon, the scope of customizations crops up.  Money 
is spent to have SNOW act like its predecessor.  And some do feel 'buyers 
remorse'.
Gartner even elludes to this with a mention of price creep.
As for Remedy and BMC, as a whole, I think with SmartIT and Innovation Studio, 
they are on track to provide the best of both worlds.  I have not been overly 
excited with the SNOW product, from what I see.  At least OOTB.


On Tue, Mar 19, 2019 at 8:29 AM Rajesh Nair  wrote:

HelloIn our case it was the servicenow vendor who did the migration for one few 
instance(customer at a go)But for one we had to import the data via excel.. its 
easier to do it servicenowRelated custom code.. you have to do it again and we 
have JavaScript on servicenow...plus point will be the workflows which allows 
you to design the process in a flow
My experience quite easier to develop things on snow as its single window and 
does not require a downtime just refresh the cache and its done


On Tue, 19 Mar 2019, 14:06 Dave Shellman,  wrote:

Ben,
I believe that Christian is looking for real world experiences of folks that 
have changed to SNOW.  My take is he’s looking for this so he can counter the 
promises made by SNOW sales folks of how easy it is to switch.
Dave
On Tue, Mar 19, 2019 at 3:19 AM Ben Chernys  
wrote:

Hi Christian, Meta-Update can transfer what ever you like, however you like, by 
opening connections simultaneously to Remedy and ServiceNow.  This include 
attachments, permissions, etc. In addition, Meta-Archive will archive data to 
HTML and copy the generated URLs and selected searchable fields to a ServiceNow 
form. Contact me off-list for more info. 
| Cheers,Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:    +49 171 380 2329   GMT - 7 + [ DST ]Mobile +1 403  554 0887
Email:   ben.cher...@softwaretoolhouse.com
Web: www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner  |  Check out Software Tool House's 
free Diary Editor and our  Freebies Section for ITSM Forms and Fields 
spreadsheet.

Meta-Update, our premium ARS and ServiceNow Data tool, lets you automate your 
imports, migrations, in no time at all, without programming, without staging 
forms, without merge workflow.  Meta-Archive does ITSM Archiving your way: with 
your forms and your multi-tenant rules, treating each root request as a 
complete tree and checking associatuions.  Archive output to different servers, 
HTML pages with links to attachments or archive forms. Meta-Databot is an 
automated, extensible BMC Data Wizard.  It reads a file of data changes and 
sports an Undo feature. Pre ITSM 9.1.04?  Clarify?  HP? Roll your own?  No 
problem!  You can keep your valuable data!
http://www.softwaretoolhouse.com/    |

From: ARSList  On Behalf Of Smerz, Christian
Sent: March-18-19 9:49 PM
To: ARSList@arslist.org
Subject: SNOW Migration Hi folks,I know there are several folks who have been 
working with Remedy as well as SNOW who subscribe to this list.  I’d like to 
get some honest perspectives as to your opinions, migration experiences, 
customer service, pricing, level of effort to from a project perspective to 
make the jump assuming full ITSM.  The spectre of SNOW has been seen so I’m 
gathering information.  Thanks in advance. Christian Smerz 
This message (including any attachments) is confidential and intended for a 
specific individual and purpose. If you are not the intended recipient, please 
notify the sender immediately and delete this message.-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

-- 
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ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

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Re: SNOW Migration

2019-03-19 Thread Saji Philip

Well,

When comparing the two, I think there is a disservice to Remedy.  Yes, SNOW
is a Java-coded application and development is a quick cache refresh (ala
the mid-tier and ALs).  But Remedy is a true platform.  I think alot of
that is lost in these discussions.  Most do not compare Apples to Apples,
but Apples to Oranges.  If ITSM is all thats needed then a OOTB SNOW
instance is a preferred path.  But I have too many colleagues who have been
wined and dined by SNOW, and after the initial honeymoon, the scope of
customizations crops up.  Money is spent to have SNOW act like its
predecessor.  And some do feel 'buyers remorse'.

Gartner even elludes to this with a mention of price creep.

As for Remedy and BMC, as a whole, I think with SmartIT and Innovation
Studio, they are on track to provide the best of both worlds.  I have not
been overly excited with the SNOW product, from what I see.  At least OOTB.



On Tue, Mar 19, 2019 at 8:29 AM Rajesh Nair 
wrote:

> Hello
> In our case it was the servicenow vendor who did the migration for one few
> instance(customer at a go)
> But for one we had to import the data via excel.. its easier to do it
> servicenow
> Related custom code.. you have to do it again and we have JavaScript on
> servicenow...plus point will be the workflows which allows you to design
> the process in a flow
>
> My experience quite easier to develop things on snow as its single window
> and does not require a downtime just refresh the cache and its done
>
>
>
> On Tue, 19 Mar 2019, 14:06 Dave Shellman,  wrote:
>
>> Ben,
>>
>> I believe that Christian is looking for real world experiences of folks
>> that have changed to SNOW.  My take is he’s looking for this so he can
>> counter the promises made by SNOW sales folks of how easy it is to switch.
>>
>> Dave
>>
>> On Tue, Mar 19, 2019 at 3:19 AM Ben Chernys <
>> ben.cher...@softwaretoolhouse.com> wrote:
>>
>>> Hi Christian,
>>>
>>>
>>>
>>> Meta-Update can transfer what ever you like, however you like, by
>>> opening connections simultaneously to Remedy and ServiceNow.  This include
>>> attachments, permissions, etc.
>>>
>>>
>>>
>>> In addition, Meta-Archive will archive data to HTML and copy the
>>> generated URLs and selected searchable fields to a ServiceNow form.
>>>
>>>
>>>
>>> Contact me off-list for more info.
>>>
>>>
>>>
>>> Cheers,
>>>
>>> Ben Chernys
>>> Senior Software Architect
>>> [image: logoSthInc-sm]
>>>
>>> Canada / Deutschland
>>> Mobile:+49 171 380 2329   GMT - 7 + [ DST ]
>>>
>>> Mobile +1 403  554 0887
>>> Email:   ben.cher...@softwaretoolhouse.com
>>> Web: www.softwaretoolhouse.com
>>>
>>> We are a BMC Technology Alliance Partner
>>>
>>>
>>>
>>>
>>>
>>> Check out Software Tool House's free Diary Editor and our  Freebies
>>> Section for ITSM Forms and Fields spreadsheet.
>>>
>>> *Meta-Update
>>> **,* our
>>> premium ARS and ServiceNow Data tool, lets you automate your imports,
>>> migrations, *in no time at all*, without programming, without staging
>>> forms, without merge workflow.
>>>
>>>
>>>
>>> *Meta-Archive
>>> * does
>>> ITSM Archiving your way: with your forms and your multi-tenant rules,
>>> treating each root request as a complete tree and checking associatuions.
>>> Archive output to different servers, HTML pages with links to attachments
>>> or archive forms.
>>>
>>>
>>>
>>> *Meta-Databot
>>> * is an
>>> automated, extensible BMC Data Wizard.  It reads a file of data changes and
>>> sports an Undo feature.
>>>
>>>
>>>
>>> Pre ITSM 9.1.04?  Clarify?  HP? Roll your own?  No problem!  You can
>>> keep your valuable data!
>>>
>>>
>>> http://www.softwaretoolhouse.com/
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* ARSList  *On Behalf Of *Smerz,
>>> Christian
>>> *Sent:* March-18-19 9:49 PM
>>> *To:* ARSList@arslist.org
>>> *Subject:* SNOW Migration
>>>
>>>
>>>
>>> Hi folks,
>>>
>>> I know there are several folks who have been working with Remedy as well
>>> as SNOW who subscribe to this list.  I’d like to get some honest
>>> perspectives as to your opinions, migration experiences, customer service,
>>> pricing, level of effort to from a project perspective to make the jump
>>> assuming full ITSM.  The spectre of SNOW has been seen so I’m gathering
>>> information.  Thanks in advance.
>>>
>>>
>>>
>>> Christian Smerz
>>>
>>>
>>> --
>>>
>>>
>>> This message (including any attachments) is confidential and intended
>>> for a specific individual and purpose. If you are not the intended
>>> recipient, please notify the sender immediately and delete this message.
>>>
>>> --
>>> ARSList mailing list
>>> ARSList@arslist.org
>>> https://mailman.rrr.se/cgi/listinfo/arslist
>>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
> --
>

Re: SNOW Migration

2019-03-19 Thread Rajesh Nair

Hello
In our case it was the servicenow vendor who did the migration for one few
instance(customer at a go)
But for one we had to import the data via excel.. its easier to do it
servicenow
Related custom code.. you have to do it again and we have JavaScript on
servicenow...plus point will be the workflows which allows you to design
the process in a flow

My experience quite easier to develop things on snow as its single window
and does not require a downtime just refresh the cache and its done



On Tue, 19 Mar 2019, 14:06 Dave Shellman,  wrote:

> Ben,
>
> I believe that Christian is looking for real world experiences of folks
> that have changed to SNOW.  My take is he’s looking for this so he can
> counter the promises made by SNOW sales folks of how easy it is to switch.
>
> Dave
>
> On Tue, Mar 19, 2019 at 3:19 AM Ben Chernys <
> ben.cher...@softwaretoolhouse.com> wrote:
>
>> Hi Christian,
>>
>>
>>
>> Meta-Update can transfer what ever you like, however you like, by opening
>> connections simultaneously to Remedy and ServiceNow.  This include
>> attachments, permissions, etc.
>>
>>
>>
>> In addition, Meta-Archive will archive data to HTML and copy the
>> generated URLs and selected searchable fields to a ServiceNow form.
>>
>>
>>
>> Contact me off-list for more info.
>>
>>
>>
>> Cheers,
>>
>> Ben Chernys
>> Senior Software Architect
>> [image: logoSthInc-sm]
>>
>> Canada / Deutschland
>> Mobile:+49 171 380 2329   GMT - 7 + [ DST ]
>>
>> Mobile +1 403  554 0887
>> Email:   ben.cher...@softwaretoolhouse.com
>> Web: www.softwaretoolhouse.com
>>
>> We are a BMC Technology Alliance Partner
>>
>>
>>
>>
>>
>> Check out Software Tool House's free Diary Editor and our  Freebies
>> Section for ITSM Forms and Fields spreadsheet.
>>
>> *Meta-Update
>> **,* our
>> premium ARS and ServiceNow Data tool, lets you automate your imports,
>> migrations, *in no time at all*, without programming, without staging
>> forms, without merge workflow.
>>
>>
>>
>> *Meta-Archive
>> * does ITSM
>> Archiving your way: with your forms and your multi-tenant rules, treating
>> each root request as a complete tree and checking associatuions.  Archive
>> output to different servers, HTML pages with links to attachments or
>> archive forms.
>>
>>
>>
>> *Meta-Databot
>> * is an
>> automated, extensible BMC Data Wizard.  It reads a file of data changes and
>> sports an Undo feature.
>>
>>
>>
>> Pre ITSM 9.1.04?  Clarify?  HP? Roll your own?  No problem!  You can keep
>> your valuable data!
>>
>>
>> http://www.softwaretoolhouse.com/
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* ARSList  *On Behalf Of *Smerz,
>> Christian
>> *Sent:* March-18-19 9:49 PM
>> *To:* ARSList@arslist.org
>> *Subject:* SNOW Migration
>>
>>
>>
>> Hi folks,
>>
>> I know there are several folks who have been working with Remedy as well
>> as SNOW who subscribe to this list.  I’d like to get some honest
>> perspectives as to your opinions, migration experiences, customer service,
>> pricing, level of effort to from a project perspective to make the jump
>> assuming full ITSM.  The spectre of SNOW has been seen so I’m gathering
>> information.  Thanks in advance.
>>
>>
>>
>> Christian Smerz
>>
>>
>> --
>>
>>
>> This message (including any attachments) is confidential and intended for
>> a specific individual and purpose. If you are not the intended recipient,
>> please notify the sender immediately and delete this message.
>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
ARSList mailing list
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https://mailman.rrr.se/cgi/listinfo/arslist

Re: SNOW Migration

2019-03-19 Thread jortega999

Christian,
We are in the same boat at the place I work at. We've managed to put the
spectre off for a few years now on price. The biggest difference was that
SNOW had a per user license model for anyone creating a request, and of
course Remedy has float licenses and no licenses needed for requesters
going through SRM. So, for on-prem installations, Remedy is much cheaper,
maybe by half. It is a hard pill for the CFO to swallow if they have to pay
an additional 500k per year for a pretty interface with no customizations.

That strategy had worked for us, but they are now trying to come in through
the side door. The shared Services provider that we use is trying to offer
a cheap deal for hosting a Service Now suite, including monitoring tools
and ITSM. So, we may be in the same boat in a year.
Good Luck, bro
Remedy Jesus

On Mon, Mar 18, 2019, 3:53 PM Smerz, Christian  wrote:

> Hi folks,
>
> I know there are several folks who have been working with Remedy as well
> as SNOW who subscribe to this list.  I’d like to get some honest
> perspectives as to your opinions, migration experiences, customer service,
> pricing, level of effort to from a project perspective to make the jump
> assuming full ITSM.  The spectre of SNOW has been seen so I’m gathering
> information.  Thanks in advance.
>
>
>
> Christian Smerz
>
> --
>
> This message (including any attachments) is confidential and intended for
> a specific individual and purpose. If you are not the intended recipient,
> please notify the sender immediately and delete this message.
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>

On Mon, Mar 18, 2019, 3:53 PM Smerz, Christian  wrote:

> Hi folks,
>
> I know there are several folks who have been working with Remedy as well
> as SNOW who subscribe to this list.  I’d like to get some honest
> perspectives as to your opinions, migration experiences, customer service,
> pricing, level of effort to from a project perspective to make the jump
> assuming full ITSM.  The spectre of SNOW has been seen so I’m gathering
> information.  Thanks in advance.
>
>
>
> Christian Smerz
>
> --
>
> This message (including any attachments) is confidential and intended for
> a specific individual and purpose. If you are not the intended recipient,
> please notify the sender immediately and delete this message.
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Zip Scheduled Reports?

2019-03-19 Thread Thomas Miskiewicz

Hi there,

we want to schedule reports in ARS. Is there a setting that would tell ARS to 
zip the report?


Thank you

Thomas
-- 
ARSList mailing list
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Re: SNOW Migration

2019-03-19 Thread Dave Shellman

Ben,

I believe that Christian is looking for real world experiences of folks
that have changed to SNOW.  My take is he’s looking for this so he can
counter the promises made by SNOW sales folks of how easy it is to switch.

Dave

On Tue, Mar 19, 2019 at 3:19 AM Ben Chernys <
ben.cher...@softwaretoolhouse.com> wrote:

> Hi Christian,
>
>
>
> Meta-Update can transfer what ever you like, however you like, by opening
> connections simultaneously to Remedy and ServiceNow.  This include
> attachments, permissions, etc.
>
>
>
> In addition, Meta-Archive will archive data to HTML and copy the generated
> URLs and selected searchable fields to a ServiceNow form.
>
>
>
> Contact me off-list for more info.
>
>
>
> Cheers,
>
> Ben Chernys
> Senior Software Architect
> [image: logoSthInc-sm]
>
> Canada / Deutschland
> Mobile:+49 171 380 2329   GMT - 7 + [ DST ]
>
> Mobile +1 403  554 0887
> Email:   ben.cher...@softwaretoolhouse.com
> Web: www.softwaretoolhouse.com
>
> We are a BMC Technology Alliance Partner
>
>
>
>
>
> Check out Software Tool House's free Diary Editor and our  Freebies
> Section for ITSM Forms and Fields spreadsheet.
>
> *Meta-Update *
> *,* our premium ARS and ServiceNow Data tool, lets you automate your
> imports, migrations, *in no time at all*, without programming, without
> staging forms, without merge workflow.
>
>
>
> *Meta-Archive
> * does ITSM
> Archiving your way: with your forms and your multi-tenant rules, treating
> each root request as a complete tree and checking associatuions.  Archive
> output to different servers, HTML pages with links to attachments or
> archive forms.
>
>
>
> *Meta-Databot
> * is an
> automated, extensible BMC Data Wizard.  It reads a file of data changes and
> sports an Undo feature.
>
>
>
> Pre ITSM 9.1.04?  Clarify?  HP? Roll your own?  No problem!  You can keep
> your valuable data!
>
>
> http://www.softwaretoolhouse.com/
>
>
>
>
>
>
>
>
>
>
>
> *From:* ARSList  *On Behalf Of *Smerz,
> Christian
> *Sent:* March-18-19 9:49 PM
> *To:* ARSList@arslist.org
> *Subject:* SNOW Migration
>
>
>
> Hi folks,
>
> I know there are several folks who have been working with Remedy as well
> as SNOW who subscribe to this list.  I’d like to get some honest
> perspectives as to your opinions, migration experiences, customer service,
> pricing, level of effort to from a project perspective to make the jump
> assuming full ITSM.  The spectre of SNOW has been seen so I’m gathering
> information.  Thanks in advance.
>
>
>
> Christian Smerz
>
>
> --
>
>
> This message (including any attachments) is confidential and intended for
> a specific individual and purpose. If you are not the intended recipient,
> please notify the sender immediately and delete this message.
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: SNOW Migration

2019-03-19 Thread Ben Chernys

Hi Christian,

 

Meta-Update can transfer what ever you like, however you like, by opening
connections simultaneously to Remedy and ServiceNow.  This include
attachments, permissions, etc.

 

In addition, Meta-Archive will archive data to HTML and copy the generated
URLs and selected searchable fields to a ServiceNow form.

 

Contact me off-list for more info.

 


Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:+49 171 380 2329   GMT - 7 + [ DST ]

Mobile +1 403  554 0887
Email:
ben.cher...@softwaretoolhouse.com
Web:   www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section
for ITSM Forms and Fields spreadsheet.

  Meta-Update,
our premium ARS and ServiceNow Data tool, lets you automate your imports,
migrations, in no time at all, without programming, without staging forms,
without merge workflow. 

 

  Meta-Archive
does ITSM Archiving your way: with your forms and your multi-tenant rules,
treating each root request as a complete tree and checking associatuions.
Archive output to different servers, HTML pages with links to attachments or
archive forms.

 

  Meta-Databot
is an automated, extensible BMC Data Wizard.  It reads a file of data
changes and sports an Undo feature.

 

Pre ITSM 9.1.04?  Clarify?  HP? Roll your own?  No problem!  You can keep
your valuable data!


  http://www.softwaretoolhouse.com/  

 

 

 

 

 

From: ARSList  On Behalf Of Smerz, Christian
Sent: March-18-19 9:49 PM
To: ARSList@arslist.org
Subject: SNOW Migration

 

Hi folks,

I know there are several folks who have been working with Remedy as well as
SNOW who subscribe to this list.  I'd like to get some honest perspectives
as to your opinions, migration experiences, customer service, pricing, level
of effort to from a project perspective to make the jump assuming full ITSM.
The spectre of SNOW has been seen so I'm gathering information.  Thanks in
advance.

 

Christian Smerz

 

  _  


This message (including any attachments) is confidential and intended for a
specific individual and purpose. If you are not the intended recipient,
please notify the sender immediately and delete this message.

-- 
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https://mailman.rrr.se/cgi/listinfo/arslist

Re: Re: Re: How to consume Rest API within BMC Remedy version 9.1.04 ?

Re: Re: How to consume Rest API within BMC Remedy version 9.1.04 ?

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