Unable to connect to secondry host in tnsnames.ora

Hi Listers, We are setting up the our ARS solution using Server group with two Database servers in Active and Standby mode using Data guard. In the application server, the tnsnames.ora has an entry with two hosts(primary and secondary) connected with the same service name. Below is the txt from

Re: Unable to connect to secondry host in tnsnames.ora

...@arslist.org] Im Auftrag von Ankur Gulati Gesendet: Dienstag, 21. Juli 2009 14:00 An: arslist@ARSLIST.ORG Betreff: Unable to connect to secondry host in tnsnames.ora Hi Listers, We are setting up the our ARS solution using Server group with two Database servers in Active and Standby mode

ARERR 8939 - Plugin server not responding

Hi All, Suddenly the plugin server stopped responding on production machine. The webservice transactions are failing and sometimes 1 out of 10 records gets transfered. Arerror.log shows repeated entries of Plugin Server not responding ARERR[8939] Though plugin server is up and running. ARS:

Re: ARERR 8939 - Plugin server not responding

Thank You guys, Killed the arplugin process manually and its been 45 mins...working almost fine(new records going through but updates are failing) Mike...please do update once you hear from BMC. I also have two issues logged with BMC for the same and the only answer I get is to wait for next

Need to restore Assignee and Submitter group

Hi All, I have landed in a soup. Is there a way to recreate the Assignee and Submitter group entries in the group form. I accidently deleted them and now. These groups are System created and when I manually try to create them, I am getting an error ARERR [616] Group category is unrecognized or

Re: Need to restore Assignee and Submitter group

of these two group records from my AR Server, which is also version 7.0.1. Hope this helps, --Thomas - Original Message - From: Ankur Gulati mailto:[EMAIL PROTECTED] Newsgroups

Re: Tomcat lockups under Windows (7.0.1 p6)

Hi Rick, We had same issue with ARS 7.0.1 P5 and midtier 7.0.1 P5. We have an open ticket with BMC and they don't seem to have a clue about it. Downgraded midtier to P4, since then Tomcat is running smooth. -- Ankur From: Action Request System

Unable to retrieve data from a form

Hi Listers, We have a form which has 5 BLOB fields. There are around 67000 records and it takes around 3-4 hrs to search for a single record. I search on the request_id. We do have couple of other indexes in place apart on Request ID field. The actual workflow is that an AL does a push field

Re: Unable to retrieve data from a form

Hi Guys, Another thing which I forgot to mention, the status bar at the bottom does show that it found the record and it gets stuck saying Refreshing table up to Administrator`s limit Ankur From: Ankur Gulati Sent: 18 June 2008 03:30 PM

Re: Unable to retrieve data from a form

discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati Sent: Wednesday, June 18, 2008 5:15 AM To: arslist@ARSLIST.ORG Subject: Re: Unable to retrieve data from a form Hi Guys, Another thing which I forgot

Re: Unable to retrieve data from a form

) [mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati Sent: 18 June 2008 08:08 PM To: arslist@ARSLIST.ORG Subject: Re: Unable to retrieve data from a form ** Fred, There are three tables on the form(Email handler Form

Re: Unable to retrieve data from a form

(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati Sent: Wednesday, June 18, 2008 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Unable to retrieve data from a form Thank you for the script Fred, All

Re: Email Engine AR 7.0.1

We too are facing the same issue, we are on patch 5. All we do right now is cycle the server when email engine takes it down -- Ankur From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal

Help with Push Field's value getting displayed

Hi Listers, I am stuck with an easiest of the scenarios but just couldn't get it through. Here's the case: There are two forms, A and B. A has two fields, A1 and A2. B has fields and two Buttons. There's an AL validate on Form A which throws an error message if A2 is NULL on form modify.

Issues::Remedy in Load balanced environment

Hi Listers, I've been assigned a task of developing a load balanced environment for our remedy infrastructure. It has become a headache now since I am stuck with few things. Here's bit of description of the architecture. We have planned for having two sites A and B, A will be Primary and B

Re: Issues::Remedy in Load balanced environment

. I can request but I don't think we can share too much info at this site. If I can I will forward to your email and not on the list. [Ankur] Appreciate your help Danny. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ankur

Date/Time in table field Qualification

Hi Listers, I am trying a basic qualification in the Table field 'create_date'=$Start_Date$ both the fields are the Date/Time fields of a regular forms. when I run it it gives ARERR [313] Data types are not appropriate for relational operation but when I try 'create_date'=$DATE$ it works fine,

Re: Date/Time in table field Qualification

Message From: Ankur Gulati [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, December 13, 2006 7:25:37 AM Subject: Date/Time in table field Qualification ** Hi Listers, I am trying a basic qualification in the Table field 'create_date'=$Start_Date$ both the fields are the Date/Time

Re: Date/Time in table field Qualification

around $Start_Date$. Thanks Radhika Direct : +44 20718 20262 Extn : 20262 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Ankur Gulati Sent: 13 December, 2006 7:34 PM To: arslist@ARSLIST.ORG

ARPlugin error + Web Service mapping

Hi Listers, Wish you all a happy new year. :) When the Web Service is called I get an error message ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. Though the web service

Re: ARPlugin error + Web Service mapping

: Tuesday, January 02, 2007 12:59 AM To: arslist@ARSLIST.ORG Cc: Ankur Gulati (GR/EIL) Subject: ARPlugin error + Web Service mapping ** Hi Listers, Wish you all a happy new year. :) When

Re: ARLogAnalyzer output

Hi Misi, I Would love to go through the copy of the presentation. BR Ankur -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: 01 February 2007 03:19 AM To: arslist@ARSLIST.ORG Subject: Re:

Re: REMEDY PERL Programming

Hi Steve, To start with I'd suggest you to go through http://www.perl.org/books/beginning-perl/ BLOCKED::http://www.perl.org/books/beginning-perl/ to get some exp in perl and then you can go through www.arsperl.org BLOCKED::http://www.arsperl.org and http://www.arsperl.org/manual/toc.html

Unable to Integrate ClearCase with Remedy

Hi Listers, ARS: 7.01 OS: Solaris I am trying to integrate ClearCase with remedy. Followed the instructions done whatever was mentioned in the setup pages from the Adv guide. The issue is that the Source Control menu options are still disabled. I can see an extra column in the admin which says

Re: Unable to Integrate ClearCase with Remedy

? In what application environment do you intend to use CC? Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati (GR/EIL) Sent: Tuesday, June 12, 2007 11:56 PM To: arslist@ARSLIST.ORG Subject: Unable to Integrate

European character set issue

Hi All, I have a query related to European character set support. I have checked the archives but it all got very confusing so I am asking it once again. The production environment supports European character set. I ran this query SELECT value$ FROM sys.props$ WHERE name = 'NLS_CHARACTERSET'

Re: European character set issue

Hi Liters, anything on this? Regards Ankur From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati (GG/EIL) Sent: 31 July 2007 06:59 PM To: arslist@ARSLIST.ORG Subject: European character set issue

Re: European character set issue

countries that are close to each other, like for example Denmark and Sweden, have slightly different character sets. John Magnussen London, England On 8/6/07, Ankur Gulati (GG/EIL) [EMAIL PROTECTED] wrote: ** Hi Liters, anything

Re: Attachment fields and d/b

Hi Nisha, I would suggest that, first you can extract all the attachments from your GUI to the OSand before you do it you would want to replace the name of the attachments with the request ids of the corresponding tickets. Then you can have a staging table in your database with the ticket

Difference in execution of Application-Bus-Time-Diff

Hi All, I suddenly got into a spooky situation when everything works fine and suddenly next day you retry and things starts to act weird. There's a filter which when passed sets a field and here's the SQL and FLTR log excerpt for the same. This is for the ticket coming in through mail

Re: Difference in execution of Application-Bus-Time-Diff

Hm..I think what you are saying is rightlemme get more into it and do some more tests Will keep the list posted. Ankur -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: 06 February 2007

ld.so.1: arserverd: fatal: libclntsh.so.10.1: open failed

Hi Listers, A wicked error is giving me a hard time.. Here's the scenario: OS: Solaris 9 ARS: 6.0.1 and 7.0.1 DB: Oracle, oracle 9.1 client for 6 and 10.2 client for 7 Yes I have two different versions of remedy running on same server, till morning both were running perfectly fine. Few

RPC: Miscellaneous tli error - System error (Connection refused) while accessing forms

. You can then take it from there. Regards Jiri Pospisil Technology Support Systems ▪T▪ ▪ ▪Mobile UK▪ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati (GR/EIL) Sent: 22 February 2007 14:25 To: arslist

Re: Miscellaneous tli error - System error (Connection refused) while accessing forms

(Connection refused) while accessing forms Hi All, Is possible that ARS server is in administrator mode. Regards, Daniel From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati (GR/EIL) Sent: Friday, February 23, 2007

Re: Miscellaneous tli error - System error (Connection refused) while accessing forms

it, start your ARS server and then disable it.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Ankur Gulati (GR/EIL) Sent: Sunday, February 25, 2007 11:27 PM To: arslist@ARSLIST.ORG

Performance Issues

Hi Listers, We have a home grown application with few integrations with external interfaces. Since last few weeks the application performance has depleted by 60%. Earlier it was 20% CPU utilization and now the remedy application takes 70-75% at any given time. The data would not be more than

Re: Performance Issues

possible searches happening through qualifications used in 'set field if' actions of workflow, or qualifications used in table fields, qualifications used in search menus that might be defined and are used on this form, etc.. Hope this helps.. Joe D'Souza - Original Message From: Ankur

User tool crashes

Hi List, Scenario: ARS 7.0.1 Patch 2 Database: Oracle 9i Some times back we did a migration from 6.0.1 to 7.0.1. Few days back the system administrator created some new groups. When the users belonging to these new groups login to the user tool via Citrix and try to save a record, the user