Re: ARSlist Future
All, Having been on the AR list for what seems my entire life (and I am old), I do wonder if the times are changing. For my 2 cents, I would keep things as they are. With the idea of planning to move to something more relevant/modern. I can only speak for myself, but I get way too many emails. So I am starting to miss items that I could help with on this and other lists. (Yes I know that I could get a summary). My current company and I know of others, are moving more towards the idea of communities, to narrow down that mess of communications/emails we all get. So lets keep what us old guys are accustom to, but look towards something newer in the near future. hbr Howard Richter -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein Sent: Saturday, June 04, 2016 9:53 AM To: arslist@ARSLIST.ORG Subject: Re: ARSlist Future What does everyone think? It sounds like many would like to keep it the way is. Dan, what is your email address? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Friday, June 03, 2016 6:39 PM To: arslist@ARSLIST.ORG Subject: Re: ARSlist Future Hi Stan, Hasn't been that low since 1997. Still read by over 4000 as far as I can tell, how many more I don't know. IF everyone joins the ARSlist on BMC Communities we carry on and they will still see what they see now. If you really think it should stay the way it is now, contact me off line to be the sponsor, all it takes is cash. That being said, I am still of the opinion that the community would be served better being in communities. Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein Sent: June 3, 2016 5:15 PM To: arslist@ARSLIST.ORG Subject: Re: ARSlist Future Hi Dan, Is it still the case that over 2,000 people see the interchanges on the ARSList? While the number of interactions might be done, am I correct in saying that these people will no longer have any idea of the issues facing engineers? Thanks. Stan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Friday, June 03, 2016 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: ARSlist Future Well, not convinced we will have digest available at the time of the move, but I don't want to change when we move over. If communities can't provide it I am working on a work around (sound familiar?) Basically we can send the emails to somewhere else where the day gets bundled and people go there for the digest. Given the current volume, only having a digest doesn't seem to have the same priority as when we had 130 posts a day. Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: June 2, 2016 10:09 AM To: arslist@ARSLIST.ORG Subject: Re: ARSlist Future Hi Frederick, If you are not interested in other things on communities, it is very easy to set it up in a similar way as it works now. You get an email for each post, and you can reply to the post using email. To get the complete thread you click on a link in the email to read it. Or the thread view, in my email reader, also works fine on the communities emails. It is easy to create a mail-sorting-filter on the subject of the email to get all future ARSList emails into a separate folder, just as I get my current ARSList emails sorted :-) So if you do not want things to change, it can stay more or less as it is now. I think that Dan has made sure that something similar to the digest emails will also be available. Right Dan? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > I'm will be sad to see it move. Email is so much easier and so much less > bandwidth than a web forum. > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom > Sent: Wednesday, June 01, 2016 3:37 PM > To: arslist@ARSLIST.ORG > Subject: ADM: ARSlist Future > > ** > I will be moving the ARSlist Community to BMC Communities. Where our > members will still be the only ones that know why this is the Action > Request System list and not the Remedy list. > > Some of the concerns expressed have been raised by me with BMC and I > make this move with the assurance of non-interference and in fact > increased co-operation for the good of the community. > > At least one
OT: To all of my friends in Paris
I know this is the place for Remedy, however, I need to say to all of my friends in Paris who were affected by the bastards who did this heriffic crime. My prays are with you. Sent from HBR's iPad Air ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
OT: All, today and about this time, is my 3rd year kidney transplant anniversary.
All, today and about this time, is my 3rd year kidney transplant anniversary. All I can say is thanks to my hero, my son Andrew. For giving me my life back. If you feel so inclined reach out to my son Andrew (on face book page) and let him know what you think. Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = mailto:hrich...@richter-home.net hrich...@richter-home.net Linkedin profile http://www.linkedin.com/in/hbr4270 http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.4 r2 using IE 10
Not sure, just got this report on the way home. My thinking was cache as well, but wondered if someone else had send some strange setting that might need to be set or unset in IE 10. hbr From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, November 10, 2014 5:28 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.4 r2 using IE 10 ** How often does he clear his cache? 7604 SP2 likes to eat a lot of cache space! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Monday, November 10, 2014 4:18 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: ITSM 7.6.4 r2 using IE 10 ** All, We are still on ITSM 7.6.4 release 2 and moving to IE 10, from IE 8. One of my test users has reported that he's experiencing a painful lag with ITSM. The processes that are taking longer, pulling up templates, searching groups, basically anything that requires another tab/pop-up for searching. So any ideas? (and moving to another browser or IE 11/12, is not an option) As always thanks, Howard _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ENGAGE 2014 Commentary
I agree thanks Doug. I was among those that needed a little more sleep. Even missed breakfast. Howard Sent from my iPhone 5 On Oct 16, 2014, at 10:01 AM, Stanley Feinstein st...@projectremedies.com wrote: Doug, I really appreciate your writing this commentary. Thanks. Stan w. 310-230-1722. c. 310-428-5748. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing Sent: Thursday, October 16, 2014 6:49 AM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE 2014 Commentary As a further example of disruptive technologies, I purchased Tony Seba's book, Clean Disruption of Energy and Transportation, while seated in the audience. He signed my IPad with a marker, and I have already finished reading it... Well... Maybe a little exaggeration there Doug -- Doug Blair +1 224-558-5462 Sent from my iPad Air Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years - No virus found in this message. Checked by AVG - www.avg.com Version: 2014.0.4765 / Virus Database: 4040/8399 - Release Date: 10/16/14 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Last day last session of Engage
To all who attended, It was a great event and as always I do enjoy spending time with my Remedy/BMC family. As always parting is such sweet sorrow. However, there will be next year ( time to start saving some money for the tables ). Safe travels to all and see you on the ARlist as well as communities Howard Sent from my iPhone 5 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Engage: Guess Who
Doug keeps looking younger and younger, guess it's time to get my eyes checked. Sent from my iPhone 5 On Oct 15, 2014, at 4:35 PM, Tanner, Doug doug.tan...@compass-usa.com wrote: ** Guess who? Doug Tanner This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ Guess Who1.jpg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ENGAGE 2014 Commentary
Where were those hiding ? Sent from my iPhone 5 On Oct 14, 2014, at 7:43 PM, Doug Blair d...@blairing.com wrote: Some things never change :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image1.JPG Doug -- Doug Blair +1 224-558-5462 Sent from my iPhone6+ Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 14, 2014, at 12:13 PM, Scott Philben sphil...@mac.com wrote: If you have s session in Southern Hemisphere III, bring a sweater. It's freezing in here. Sent from my iPhone On Oct 14, 2014, at 10:34, Blairing d...@blairing.com wrote: From the opening Keynote. Just my notes, no editing allowed! From the Keynote opening BMC Engage 2014 Introduction film by Steven Hawking, Opening remarks by Paul Appleby, BMC exec VP Worldwide sales and marketing, referencing Hawking and Steve Jobs, and introducing a whole new BMC. Bob Beauchamp, BMC CEO and chairman, welcoming customers, employees, press. His Topics to be: Wild and crazy stuff happening in the IT support industry: digitalization era. And what BNC has been doing to address digitalization behind the scenes. Next Year's Engage will be at the Aria in Las Vegas New BMC logo - double helix connotes digital DNA New BMC, private ownership, increased funding, new internal organization, new customer facing innovations, increased RD and marketing vs plans in public company era 3rd era... It craftsmanship, 2nd IT industrialization, 3rd IT digitalization. A disruptive era encompassing social, mobile, big data, cloud. Era of digitalization will transform nay industries beyond IT, much as downloads and itunes disrupted media and entertainment List of disruptive technologies Mobile internet, robotics, 3d painting, Internet if things, energy storage, renewable energy etc. some commentary on Disney fast-pass and technology used to enhance the guest experience in the parks. 3d printers in space can manufacture things in space (at international space station now) Autonomous vehicles. Insurance acne premiums down 90% ? Impact of autonomous vehicles leads to using transportations as a service rather than owning a personal car. Amazon, Google, may automotive companies working on this technology. Internet of things - 7.3 billion SIM cards, 7.2 billion humans. 50 billion devices on Internet by 2020. All generating enormous amounts of data. Only 1 percent of this is being analyzed. The old ways of managing this many devices will NOT scale to this number of Devices. Trouble tickets won't do it. Two speeds of IT: Big machines with centralized processing will be enormous. Cost of compute reduces by 33%/year, network speed down 28/year. IT operations cost, however, not declining. Second speed is IT operations speed. Intertia of the organization itself limits the speed at which new concepts can be explored and deployed. IT may be overwhelmed by volume of data and processing which is necessitated by Internet of things. IT management of processes must happen and cannot be accomplished by traditional organizational structures. Must have an integrated strategy to adjust for both volume of data/processing strength and organization of processes and procedures to handle the evolution. Industrial IT and Innovation IT Bring IT to Life Intuitive solutions High speed innovation Industrialized solutions MyIT now has 1 million users SmartIT - new interface for IT staff service management users TrueSight - new methods of analysis for performance and availability issues SmartFlows - process management for service restoration including self service and knowledge management Welcome to a New era in IT, to a new BMC, and to Engage More to come Next: Paul Appleby talk about Transforming The Digital Enterprise Our lives are changing, Paul travels a lot, subscribes to technologies like Skype which allow him to leverage available services to help him live the life he wishes. Challenge with this how are these compelling and transformational services delivered? Most companies are living in the eras of data processing, process automation and the cloud/Social/'Mobile/Connected world, all at the same time. Example in a telecommunications provided: Customer billing data is on mainframes at at data center, but end user provisioning is cloud and scattered and somewhat chaotic.b Video demonstrates share, touch, work and discover. Introducing Living IT from BMC, I assume this is a commercial. 6 transformational imperatives for embracing IT as the enterprise, digitalization Intuitive experience Example most ohone apps, no instructions needed Actionable intelligence Apps deliver useful stats Agile
Re: OT: Engage Early Arrivals?
Hey Misi, Just wanted to know if/when we can touch base today. I am out with a group from Cox but should be back around 3 or 4. Hbr Sent from my iPhone 5 On Oct 11, 2014, at 10:12 PM, Misi Mladoniczky m...@rrr.se wrote: Ooops, did that last email get sent??? In any event, I left all my Midi-interfaces in Sweden. They are attached to my collection of Atari ST computers. I used to connect them to my fathers DX-7 :-) Doug only drank Anchor Steam Lagers. I found a very nice beer, but it seems impossible to remember its name. It had something to do with wicker baskets mixed with squash... Can you help me out Doug? Best Regards - Misi, RRR AB, http://rrr.se Cool, are you using Midi to transfer the music you are hearing or to create it? Misi, how do you feel as a Midi? Sounds like they serve Guinness (Doug Blair’s favorite for anyone like me that owes him at least one pint). LOL I suggest someone should create a gathering at the bar Sunday after 9 or Monday evening? Cheers and looking forward to seeing everyone Monday night or sooner! Dan JAA@Engage soon From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: October 11, 2014 6:46 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Engage Early Arrivals? ** Midi and I are in the bar area of the BluZoo Doug -- Doug Blair +1 224-558-5462 Sent from my iPhone6+ Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 11, 2014, at 4:54 PM, Tauf Chowdhury taufc...@gmail.com mailto:taufc...@gmail.com wrote: ** Maybe cheaper to just rent a car and return it at the hotel. I think there's a National on site! Sent from my iPhone On Oct 11, 2014, at 4:50 PM, Misi Mladoniczky m...@rrr.se mailto:m...@rrr.se wrote: ** I took a taxi yesterday for $63. It was a big van to accomodate all my luggage... /Misi from my Android On October 11, 2014 4:42:45 PM EDT, Doug Blair d...@blairing.com mailto:d...@blairing.com wrote: ** On the ground in Orlando! I left the house this morning with frost on the lawn and could see my breath. It's a little warmer here ;-) If you have not made transit arrangements from the airport try the Mears shuttle service. $36 for round trip in a van. They also offer chauffeured limos and SUVs for about $85, accommodating 4-8 people. Their desk is on level 1 downstairs from baggage claim, departures every 30 minutes. The much advertised Disney Magical Express service does NOT go to Swan and Dolphin. Got your ears on yet? Doug -- Doug Blair +1 224-558-5462 Sent from my iPhone6+ Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 11, 2014, at 7:59 AM, Tales Parreiras da Silva gru...@talesparreiras.com.br mailto:gru...@talesparreiras.com.br wrote: ** Hi, I’ll be there by Sunday 1PM. -- Tales Parreiras da Silva Sent with Airmail Em 10 de outubro de 2014 at 19:52:49, laurent matheo (lm...@me.com mailto:lm...@me.com ) escreveu: ** The French will arrive Saturday near 6PM :) On 10 Oct, 2014,at 11:17 PM, Misi Mladoniczky m...@rrr.se mailto:m...@rrr.se wrote: Hi, I will get the hotel in few hours. Any other early arrivals that would like some company on Saturday or Sunday? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at
Re: BMC Software has Rebranded
You got to say its different Hbr Sent from my iPhone 5 On Oct 7, 2014, at 8:24 AM, Joe D'Souza jdso...@shyle.net wrote: Not sure I care about the new logo and the new colour scheme. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pat Zandi Sent: Tuesday, October 07, 2014 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Software has Rebranded Hideous Sent from my iPhone On Oct 7, 2014, at 6:55 AM, Jeff Lockemy jlock...@gmail.com wrote: Good Morning, BMC Software is rebranding and is now just BMC, with a new logo and color scheme. Check out their new website. I know they are doing some restructuring and refocusing within their product lines too. I am sure more news will follow. Cheers, Jeff ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years bmc.jpg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Questing on accessing our Remedy/ITSM system outside of the corporate network
Good morning, afternoon and evening all, I just got asked if there was a way to access our Remedy/ITSM system outside of the corporate network, if there are no parts (i.e. mid-tiers) in the DMZ. They are thinking that they can use some magic with SSO and federation to do this. We are using the JSS plugin (which is great) for our ITSM 7.6.4. system. So my first answer is no, one would need to have a mid-tier (or even an arserver) on a box in the DMZ and then give a method to access that system or open a firewall port (not very safe). However, as I get older I have started to ask if I might be wrong., maybe someone else has found a way to do this. So is there some method where one could access the system if they were not on the corporate network (and a firewall was blocking access to the system inside the network). Also I remember a doc, that BMC produced, that showed how to build out a system that would have external access. So if someone has an idea what it might be. Let me know. As always take care and be well, Howard ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Friday Special, The First Post to the ARSList
Mine was when I installed my first 3.2 system and nothing worked. Hbr Sent from my iPhone 5 On Feb 17, 2014, at 2:16 PM, Susan Palmer suzanpal...@gmail.com wrote: ** June 1995 ARSlist later that year Went through several training classes (mgmt believed in those then) and then worked with a very experienced contractor/developer before being allowed to do easy things ... lol ... he was cautious. Lucky enough at two long term companies and a 2 yr stint as a contractor, to remain a 'custom' developer in enterprise systems. Of course during the whole time always an administrator, tester, project manager, guidance counselor, trimmer of the herd of requests, crystal ball interpreter, salesperson, defender etc. On Mon, Feb 17, 2014 at 12:55 PM, Reiser, John J john.j.rei...@lmco.com wrote: ** I’ve been working Remedy since before the “dark days”. I started with ARS 2.0 and ARtext 1.5x in late 1994. I cheered when checkboxes were announced until they showed us that they were square single choice radio buttons, but I digress. All custom all the time. I lost my original enrollment date in ARSList when an overzealous Exchange server rejected every posting as spam but Dan got me back online quickly. I didn’t want to leave 4.5.2 and now I’m faced with weaning people off of 7.6.0x for the Mid Tier. I’ve come to accept the Dev Studio but still work with Les’ ARUtilities and Misi’s RRR tools to get things done. Good times, good times. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Friday, February 14, 2014 4:13 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Friday Special, The First Post to the ARSList ** I wonder how many List members are from 2000 or earlier Some of us are still 100% pure custom (no CMDB, no ITSM) Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Sent: Friday, February 14, 2014 3:04 PM To: arslist@ARSLIST.ORG Subject: ADM: Friday Special, The First Post to the ARSList ** Well, me being me I have chosen a random Friday for this. I was a bit busy on the true anniversary date. So, for fun, I thought I would repost the first post to the ARSlist, which of course was me. I took the liberty of correcting my spelling errors. For the newbies on the list, the ones that joined after around 1995, originally there was no Help Desk or ITSM suite, at some point Remedy Corp. created a Help Desk template. We created our own Help Desk from scratch, which of course with the Remedy Admin tool didn’t take long J 21 years ago we had a 3.5GL that provided more functionality to developers than Service Now has created so far for it’s developers, but I digress. … Dan - Date: Tue, 2 Nov 1993 10:03:20 -0500 From: Daniel Bloom, Senior Consultant, CCIS/Help Services dan...@yorku.ca Subject: Welcome To: arsl...@orion.yorku.ca Errors-To: postmas...@orion.yorku.ca Reply-To: arsl...@orion.yorku.ca Message-Id: 9311021003.zm18...@afep.yorku.ca X-Envelope-To: d...@remedy.com X-Mailer: Z-Mail (2.1.5 20sep93) Status: RO I've just noticed that there are currently 27 registrants to the list, but no one has ever sent a note to it! Hence this note. Welcome to the ARS List, primarily for the discussion of ARS related issues by those members of the HelpDesk list that are running this product. It is *not* meant to replace the HelpDesk list, nor act as a clearing house of problems that should be directed to Technical Support at Remedy Corp. Sometimes it could be quicker than waiting for a response from Remedy Corp. and obviously we have the practical experience in using the product for real world situations. The first item that should be taken care of is the following: I invited Remedy Corporation to join us. They are represented by Doug Mueller, I believe officially a VP of the company, but in reality the backbone of the creation of the product. We couldn't do better. I warned Doug that if Remedy listens to, or at their own discretion participates in, discussions that they will have to take the bad with the good, and without retribution if they don't like what we say. Since it was an arbitrary decision by me to include them, I would like a vote on the subject. Could you all send a vote in to dan...@yorku.ca on Remedy inclusion/exclusion. Also, we should decide on posting a list to the list of all our
OTP: Happy 30th Birthday Macintosh, the Controversial World-Changer
Since it's a Friday and the birthday of the Mac, I thought that we should all celebrate by eating a apple today. http://www.gizmodo.co.uk/2014/01/happy-30th-birthday-macintosh-the-controver sial-world-changer/ Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = mailto:hrich...@richter-home.net hrich...@richter-home.net Linkedin profile http://www.linkedin.com/in/hbr4270 http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Happy 30th Birthday Macintosh, the Controversial World-Changer
Maybe baked with a little cinnamon. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ken Pritchard Sent: Friday, January 24, 2014 12:48 PM To: arslist@ARSLIST.ORG Subject: Re: Happy 30th Birthday Macintosh, the Controversial World-Changer ** Of course for those of us allergic to raw apples, make sure it's cooked first From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Friday, January 24, 2014 11:09 AM To: arslist@ARSLIST.ORG Subject: OTP: Happy 30th Birthday Macintosh, the Controversial World-Changer ** Since it's a Friday and the birthday of the Mac, I thought that we should all celebrate by eating a apple today. http://www.gizmodo.co.uk/2014/01/happy-30th-birthday-macintosh-the-controver sial-world-changer/ Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hrich...@richter-home.net Linkedin profile http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
I just want to wish everyone a healthy and happy 2014 (and something to think about)
I just want to wish everyone a healthy and happy 2014. Now something to think about Tomorrow is the first blank page of a 365-page book. Write a good one.- https://www.bradpaisley.com/home Brad Paisley There's only one rule you need to remember: laugh at everything and forget everybody else! It sound egotistical, but it's actually the only cure for those suffering from self-pity. ― Anne Frank, The Diary of Anne Frank The proper behavior all through the holiday season is to be drunk. This drunkenness culminates on New Year's Eve, when you get so drunk you kiss the person you're married to. --P. J. O'Rourke Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hrich...@richter-home.net Linkedin profile http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
TMART end-of-life?? (and a little humor
All, HAPPY FRIDAY I know that this is the only and best list dealing with all things remedy, however, our shop uses TMART to talk to BPPM, to open incidents in Remedy. I heard a rumor that BMC TMART might be going away. So I need to ask, has anyone else heard that? And just remember as Nancy Cartwright said Fridays are not 'pants optional' http://buzzle.com/images/quotes/funny-friday-quotes-5.jpg Howard Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hrich...@richter-home.net Linkedin profile http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.jpg
Re: BUG14 ? BSUG14?
Dan Thanks, I just hope it's as great as 2013 rug was. Hbr Sent from my iPhone 5 On Oct 8, 2013, at 11:14 AM, arslist arsl...@danielbloom.ca wrote: There will have to be a code yes. I have spent 5.5 years dealing with the hotels and contracts and the answer to your suggestion is: not necessary other than ensuring that the room block can only be booked by conference attendees. Could be important if you don't want another company staying there and slipping paper under everyone's door (like in 2001). BMC will do what BMC does, and we need to be pragmatic. Some changes will be because it makes sense for a big corporation, some will be because the conference covers the entire product line, and some changes I am sure will be for the better. In the end, we just want to ensure that the core sessions that the BMC Remedy world needs are there. Resistance is futile. So, let's set aside comparisons until after the event. Let's help BMC go in the right direction for a great BMC User Event 2014, to be named something more interesting sometime soonish we are told. Dan Chairman WWRUG09-13 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: October 7, 2013 11:45 PM To: arslist@ARSLIST.ORG Subject: Re: BUG14 ? BSUG14? I don't think they can get you the codes directly - they must be using some sort of a tracking cookie to ensure that those rooms are booked by conference participants so the hotel could track that they were used in the right context. They probably then use that information to track their financial information related to the conference - in much the same way as when you buy an air ticket from lets say from lets say United even though you found that fare on Kayak. You do not see that same fare available on United if you searched United directly. That's only my guess. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, October 07, 2013 8:11 PM To: arslist@ARSLIST.ORG Subject: BUG14 ? BSUG14? Out of curiosity, I contacted the Swan/Dolphin hotels. BMC has a block of rooms at the Dolphin from 10/11 to 10/19 (this is from the reservation agent). The catch is that you HAVE to reserve your room via BMC. I hate conferences that do this! Just give us the rates and let us book our rooms! BMC are you watching??? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing Sent: Thursday, October 03, 2013 2:10 PM To: arslist@ARSLIST.ORG Subject: WWRUG13 and more Folks, just a minute here between sessions to fill you in on on another big announcement that was almost lost in a flurry of Twinkie tossing at WWRUG13. We have heard that BMC will sponsor a larger scale user event at the Swan and Dolphin Resort starting October 13, 2014. The details are still to be announced but our hope is that many of the facets of the WWRUG conferences will be included. In addition to this, WWRUG will present a Closer To You conference event in late March or early April, 2014 in Bangalore, India! What better way to note that we are the World Wide Remedy Users Group than venture out to other parts of the world? The details on this are also in the very early planning stages but BMC and Unisys have agreed to be sponsors. We're still meeting in San Jose this week so things may change, but this much has been announced so far. Exciting stuff, so happy to be in San Jose! Wish you were here! Doug -- Doug Blair +1 224-558-5462 Sent from my new iPad Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Sort of OT: Pictures of WWRUG13..
If you find out let me know. I have a couple of videos as well. Hbr Sent from my iPhone 5 On Oct 8, 2013, at 7:37 PM, Joe D'Souza jdso...@shyle.net wrote: ** Drat let me see how that works out. I’ll try it later tonight after I get back from watching Gravity which I heard has broken all box office records for this year for the first week in just 2 days.. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 7:29 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** Joe... 'Old dog' != New Trick :) If you don't use an external service and link to it I say create a document. You can embed pictures in it. There are some size limitations though (not sure off the top of my head). Jason On Tue, Oct 8, 2013 at 4:16 PM, laurent matheo lm...@me.com wrote: ** Well you could create a discussion (https://communities.bmc.com/discussion/create.jspa?containerType=700containerID=1029) or a document (https://communities.bmc.com/document/create.jspa?containerType=700containerID=1029) or a blog post (https://communities.bmc.com/blog/create-post!input.jspa?containerType=37containerID=2412) and upload photos there but it would be quite crude indeed... There is no album function on BMC community (sadly). We use flickr to upload our photos (http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there is a nice sync functionality on Iphoto but well, since you don't really like online photo sharing sites... On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote: Am there.. Maybe a dumb question.. Where and what do you do to post anything? Its worse than Facebook.. I thought Facebook was terrible! Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** The WWRUG: World Wide BMC Remedy Users Group community: https://communities.bmc.com/groups/worldwide-remedy-user-group Jason On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote: ** Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them. I haven’t clicked as many as Tony Worthington may have as he was more active with his camera than I, but I got a few that might be worth sharing.. Joe _ARSlist: Where the Answers Are and have been for 20 years_ ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Thanks to all for WWRUG13
After recovering from my redeye back to Atlanta, I just wanted to thank everyone who worked so hard on putting WWRUG13 together. The knowledge I have acquired and the memories of the people that I met up with, will stay with me forever. The one scary part was, walking in to the meeting room for the first time Monday night and seeing how many of the people I have known for all these years now had gray hair. Reminding me of how long I have been playing with Remedy. At the end I know that the time I spent with my fellow Remedy enthusiasts, proved to me that we are not just a group of geeks that have a common platform that we all work on. But we are a family (that bleeds green) and our homes are all around the world. Thank you again for a great time and I hope to see you all in Orlando, Howard ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Fun -- if you couldn't work in the computer field
On a cruise ship, traveling the world. Taking photos and meeting all kinds of people. Just not a Carnival owned cruise line. hbr Sent from one of Howard's iPads On Sep 26, 2013, at 3:00 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** Where would you work? -John -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. Save the date! KEG14 February 24-25, 2014 For more information, click here - KEG 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Question on WWRUG2013 (anyone talking about mobilization)
Hi all, Happy Friday. I was looking at the new app for RUG and did not see any sessions on mobilization. I just wanted to see in my old age, if I missed anything. Also my son, who is a newbie app programmer sent me this old joke ( I changed it a little for our world) A man was crossing a road one day when a frog called out to him and said, If you kiss me, I'll turn into a beautiful princess. He bent over, picked up the frog, and put it in his pocket. The frog spoke up again and said, If you kiss me and turn me back into a beautiful princess, I will tell everyone how smart and brave you are and how you are my hero. The man took the frog out of his pocket, smiled at it, and returned it to his pocket. The frog spoke up again and said, If you kiss me and turn me back into a beautiful princess, I will be your loving companion for an entire week. The man took the frog out of his pocket, smiled at it, and returned it to his pocket. The frog then cried out, If you kiss me and turn me back into a princess, I'll stay with you for a year and do ANYTHING you want. Again the man took the frog out, smiled at it, and put it back into his pocket. Finally, the frog asked, What is the matter? I've told you I'm a beautiful princess, that I'll stay with you for a year and do anything you want. Why won't you kiss me? The man said, Look, I'm a Remedy consultant. I don't have time for a girlfriend, but a talking frog is cool. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WWRUG13 - OT Sunday Night
Well you guys have fun. I will see you Monday late afternoon, for my first RUG (after 16 years of playing with Remedy). I am looking forward to this. Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, September 19, 2013 4:01 PM To: arslist@ARSLIST.ORG Subject: WWRUG13 - OT Sunday Night ** I propose we all (who are there) meet in the square lobby seating area at about 8pm on Sunday evening. We can hang out until about 8:30pm and then go somewhere close for drinks. or just stay there and have drinks or go to Phil's suite and have drinks! If we go somewhere we can tell them at the front desk where we went for any stragglers! Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, September 19, 2013 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG13: 10 days! ** I wanted to do something similar and fly in to CA on Friday night or earlier so I get to see some of CA - but as it turned out the engagement I am on has planned its testing and rollout days close to the RUG so I didn't even know where I would be flying to CA from until last Saturday.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, September 19, 2013 3:31 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG13: 10 days! No I'll be staying in San Fran until Monday. Then moving to the RUG hotel. Tauf Chowdhury On Sep 19, 2013, at 1:20 PM, Joe D'Souza jdso...@shyle.net wrote: ** San Fran? You meant San Jose didn't you. Sure I got your number. I arrive as late as about 10:40 that night, but I've not got to see a lot around SJ last time I was there but intend to this time.. But that would be only 7:40 for us East Coasters - 11:40 for me but need to get used to East Coast time soon, so won't mind a late night.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, September 19, 2013 3:15 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG13: 10 days! I will be in San Fran so feel free to hit me up Joe! Tauf Chowdhury On Sep 19, 2013, at 1:10 PM, Joe D'Souza jdso...@shyle.net wrote: ** Bummer... Anyone planning on staying up late Sunday night? We could go out for a beer or two .. or three.. or. I was almost on pins and needles myself not knowing where I would be on the weekend before the RUG, so had no clue until last Saturday, that I would be near my home based airport. In fact made my bookings for my flight only yesterday night when I knew for darn sure I would be in NJ and not AK J Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Wednesday, September 18, 2013 6:13 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG13: 10 days! ** This will, for me, be a rare year in that I had to rely on an employer to agree to send me. Alas, it was not to be. One of my associates will be representing our company, as well as attending her first RUG/WWRUG. While I wish her well and I'm sure she will have a great time, I will miss seeing and learning so much from so many of you there. Perhaps next year... Rick On Sep 18, 2013 1:47 PM, Doug Blair d...@blairing.com wrote: ** Hi... Sure, I know what you've told your boss you're doing today. Spending lunch hour to upgrade your iPhone, huh? I wish I had the time. Truth is, for those of us planning WWRUG13, this is crunch time, 'cause we'll see you in San Jose just a week from Monday! There are a zillion little details that go into planning an event like WWRUG13. Most of our time is going into hotel logistics, travel arrangements, seating setup, session schedules, projectors, mics, timers, T-shirts and signage. And food. And beverages. Almost forgot! And all these little things have NOTHING TO DO with WHY we're running the World Wide Remedy User's Group conference, yet it's amazing how much of one's time gets siphoned off into dealing with them. Lest we forget, the lineup of Keynotes, presenters, breakout sessions, Birds of a Father, Evening with Engineering, management panels, the ARSList Live, and the like is nothing short of stunning this year. We're delighted to set the stage on which so many of you will present new ideas and so many more will learn. We have details, of course, at http://wwrug13.com/breakouts.html There are some new conference passes which may be handy if you live in The Bay Area and cannot attend WWRUG13 every day. Yeah, I know, some of us have day jobs :-). Details at http://wwrug13.com/registrations.html H. The iPhone's upgraded itself by now. Sweet :-) See you in San Jose! Doug Blair WWRUG Advisory Board Click link below to register!
Re: WWRUG13: Reduced room rate is almost gone
I just called and they are all gone. In fact (per the reservation desk) the hotel is almost full. See you on the 30th. hbr Sent from one of Howard's iPads On Sep 17, 2013, at 10:46 PM, Joe D'Souza jdso...@shyle.net wrote: ** I’m not sure about today as I haven’t tried today but on Saturday evening the 186 rooms were all gone. Are they available again? The hotel reception asked me to check back this week to see if they get available again. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Tuesday, September 17, 2013 10:27 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG13: Reduced room rate is almost gone Sigh, Joe, haven’t you even looked yet? Lowest rate if it still shows up as $186.00 plus taxes. Next is $250.00 if those are all gone. Then you get to regular rates of $359.00+ Let me know off line if you can’t get the room nights you want, although I just looked and Sept. 28 – Oct. 4th worked. Still seems to be 3 left even though the room count went up. I think rooms are appearing out of thin air at this point, but that won’t stop the system from closing our discount on Friday. You wouldn’t believe how many twinkies I had to trade for that week! Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: September 17, 2013 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG13: Reduced room rate is almost gone ** What are the reduced room rates looking like? Joe From: Action Request System discussion list(ARSList)o n Behalf Of d...@wwrug.com Sent: Tuesday, September 17, 2013 4:34 PM To: arslist@ARSLIST.ORG Subject: WWRUG13: Reduced room rate is almost gone Friendly reminder, the time for the great room rate is almost gone for two reasons: 1) They only extended it for one week until the end of Friday. There will be NO extension. Why? Read (2) 2) The room block is almost entirely sold out, from what I can see there is 3 rooms left Tues-Thurs If for some odd reason you haven’t looked at the schedule, it is at www.wwrug13.com where you will see we are less than two weeks away from the Opening Reception! I will now return you to your previously scheduled activities. Dan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WWRUG13: Reduced room rate is almost gone
Sounds like it would be fun. A large number of geeks in the desert, that have not seen the sun for years trying to survive. I can see a tv show out of it. Hb Sent from my iPhone 5 On Sep 18, 2013, at 12:05 PM, Jason Miller jason.mil...@gmail.com wrote: ** The hotel thing is becoming a real bummer man. Maybe next year we should do it in Black Rock Desert... Burning Man style. No hotel can contain us! Viva La Remedy! On Wed, Sep 18, 2013 at 8:17 AM, arslist arsl...@danielbloom.ca wrote: ** Sigh, try going through the web site as stated before. If still no rooms, send me an off line email at d...@wwrug.com if you won’t be able to easily attend without a room. For some reason there were rooms on the web site that the front desk doesn’t know about (and don’t ask them why please). www.wwrug13.com and then go to reservations tab and click on the link. That the hotel is almost sold out is no shock, as mentioned earlier they sold out last year too, and we are bigger this year. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: September 18, 2013 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG13: Reduced room rate is almost gone ** I just called and they are all gone. In fact (per the reservation desk) the hotel is almost full. See you on the 30th. hbr Sent from one of Howard's iPads On Sep 17, 2013, at 10:46 PM, Joe D'Souza jdso...@shyle.net wrote: ** I’m not sure about today as I haven’t tried today but on Saturday evening the 186 rooms were all gone. Are they available again? The hotel reception asked me to check back this week to see if they get available again. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Tuesday, September 17, 2013 10:27 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG13: Reduced room rate is almost gone Sigh, Joe, haven’t you even looked yet? Lowest rate if it still shows up as $186.00 plus taxes. Next is $250.00 if those are all gone. Then you get to regular rates of $359.00+ Let me know off line if you can’t get the room nights you want, although I just looked and Sept. 28 – Oct. 4th worked. Still seems to be 3 left even though the room count went up. I think rooms are appearing out of thin air at this point, but that won’t stop the system from closing our discount on Friday. You wouldn’t believe how many twinkies I had to trade for that week! Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: September 17, 2013 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG13: Reduced room rate is almost gone ** What are the reduced room rates looking like? Joe From: Action Request System discussion list(ARSList)o n Behalf Of d...@wwrug.com Sent: Tuesday, September 17, 2013 4:34 PM To: arslist@ARSLIST.ORG Subject: WWRUG13: Reduced room rate is almost gone Friendly reminder, the time for the great room rate is almost gone for two reasons: 1) They only extended it for one week until the end of Friday. There will be NO extension. Why? Read (2) 2) The room block is almost entirely sold out, from what I can see there is 3 rooms left Tues-Thurs If for some odd reason you haven’t looked at the schedule, it is at www.wwrug13.com where you will see we are less than two weeks away from the Opening Reception! I will now return you to your previously scheduled activities. Dan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Humor: Did you get a room?
Good one From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Schryver, Curt Sent: Wednesday, September 18, 2013 7:08 PM To: arslist@ARSLIST.ORG Subject: OT: Humor: Did you get a room? ** I was hoping to make a few more of these for laughs, but that silly work thing got in the way. Geez! Enjoy! http://sanjose-.spreadshirt.com/ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WWRUG13: Reduced room rate is almost gone
Something must have opened up, I got a 329 rate (mon-Friday) Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, September 17, 2013 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG13: Reduced room rate is almost gone ** What are the reduced room rates looking like? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of d...@wwrug.com Sent: Tuesday, September 17, 2013 4:34 PM To: arslist@ARSLIST.ORG Subject: WWRUG13: Reduced room rate is almost gone Friendly reminder, the time for the great room rate is almost gone for two reasons: 1) They only extended it for one week until the end of Friday. There will be NO extension. Why? Read (2) 2) The room block is almost entirely sold out, from what I can see there is 3 rooms left Tues-Thurs If for some odd reason you haven't looked at the schedule, it is at www.wwrug13.com where you will see we are less than two weeks away from the Opening Reception! I will now return you to your previously scheduled activities. Dan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
How to join??
All, I was just asked how someone can join our list, but could not give them the info. Can someone send me that? Take care, Howard Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to join??
Thanks I will pass it on. Sent from one of Howard's iPads On Aug 26, 2013, at 11:46 AM, Shellman, David dave.shell...@te.com wrote: Through www.arslist.org -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Monday, August 26, 2013 11:42 AM To: arslist@ARSLIST.ORG Subject: How to join?? All, I was just asked how someone can join our list, but could not give them the info. Can someone send me that? Take care, Howard Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Archiving question
Good morning, afternoon and evening all, We are looking into some issues with data that was archived and need to verify some info. So I need to ask, if you enable archiving on a form, and it moved the record to the new archived form what is the create date of the record? Would it be the date the record was created in the original form or when it was created in the new archive form? Thanks, Howard ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using an escalation to kick off an event??
All, Thanks the simple approach is the best. Hope to see you at RUG. Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Monday, August 12, 2013 3:45 PM To: arslist@ARSLIST.ORG Subject: Re: Using an escalation to kick off an event?? ** Howard, Many years ago, I created a single form that I use to trigger reports, uploading data, etc. That is if I find a single record in that form, a push is triggered to create a record in another form. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Monday, August 12, 2013 3:43 PM To: arslist@ARSLIST.ORG Subject: Using an escalation to kick off an event?? ** Good morning, afternoon and evening all, I have an odd thing I am trying to do with an escalation. I need to insert a record into a form (lets call is X) to kick off an event. The problem is that this form X is somewhat a busy one so if I do any qualifications, (for example if the subject like %RED%) and if no request match create a new request, if any match take no action, I get one new record for each record that does not match (and a number will not). Too bad I cannot use my qualification to add a record (Then I would put in a fake record). What I want to do is just create one record, into this form once a day. So any ideas? http://www.coxenterprises.com/ Description: Description: Description: Cox Enterprises, Inc Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.gif
Re: Using an escalation to kick off an event??
Doug, I forgot about that one. That is what happens when you get old and don't do much coding anymore. Thanks and take care, Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Monday, August 12, 2013 4:32 PM To: arslist@ARSLIST.ORG Subject: Re: Using an escalation to kick off an event?? ** Howard, As LJ and others have described, one way is to have a form that has a single record and just run the escalation on it. You can push to any form so escalate on the dummy form and push wherever you want your new record. OR Set the qualification to something like 1=0 which will match nothing (and is efficient in all DBs - yes, Oracle has fixed their table scan issue on this) and put your logic in the ELSE branch of the escalation which fires when NOTHING matches the escalation condition. So, two ways to get what you need. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Monday, August 12, 2013 12:45 PM To: arslist@ARSLIST.ORG Subject: Re: Using an escalation to kick off an event?? ** Howard, Create a Regular form Y, put a single record in it. Have your Escalation fire on form Y, matching on that record, and have the action be a push to form X. On Mon, Aug 12, 2013 at 1:42 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Good morning, afternoon and evening all, I have an odd thing I am trying to do with an escalation. I need to insert a record into a form (lets call is X) to kick off an event. The problem is that this form X is somewhat a busy one so if I do any qualifications, (for example if the subject like %RED%) and if no request match create a new request, if any match take no action, I get one new record for each record that does not match (and a number will not). Too bad I cannot use my qualification to add a record (Then I would put in a fake record). What I want to do is just create one record, into this form once a day. So any ideas? http://www.coxenterprises.com/ Error! Filename not specified. Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using an escalation to kick off an event??
Thanks Misi
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Monday, August 12, 2013 4:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using an escalation to kick off an event??
Hi Howard,
I usually do exactly what Doug describes.
The one issue with it is that it is mandatory to have an IF action as well. It
will never run, but this does not matter very much what you put there. Maybe a
message that directs future admins to the ELSE action...
A qualification of ('1' 1) would be fast in any environment as well.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
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Howard,
As LJ and others have described, one way is to have a form that has a
single record and just run the escalation on it. You can push to any
form so escalate on the dummy form and push wherever you want your new
record.
OR
Set the qualification to something like 1=0 which will match nothing
(and is efficient in all DBs - yes, Oracle has fixed their table scan
issue on this) and put your logic in the ELSE branch of the escalation
which fires when NOTHING matches the escalation condition.
So, two ways to get what you need.
Doug Mueller
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Monday, August 12, 2013 12:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using an escalation to kick off an event??
**
Howard,
Create a Regular form Y, put a single record in it. Have your
Escalation fire on form Y, matching on that record, and have the action be a
push to form X.
On Mon, Aug 12, 2013 at 1:42 PM, Richter, Howard (CEI - Atlanta)
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote:
**
Good morning, afternoon and evening all,
I have an odd thing I am trying to do with an escalation.
I need to insert a record into a form (lets call is X) to kick off an event.
The problem is that this form X is somewhat a busy one so if I do any
qualifications, (for example if the subject like %RED%) and if no
request match create a new request, if any match take no action, I get
one new record for each record that does not match (and a number will not).
Too bad I cannot use my qualification to add a record (Then I would
put in a fake record).
What I want to do is just create one record, into this form once a day.
So any ideas?
Error! Filename not specified.http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email =
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
_ARSlist: Where the Answers Are and have been for 20 years_
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Re: Recruiters Odd NDA
Scott, In my 30+ years in IT and a few positions found for me by headhunters, when I am asked for my SS number or other that I would give an employer. I walk away. I do understand that they need to do some type of checkup on the person they want to put in front of a possible employer, but let them verify my public resume. The people who work at some of the headhunters change jobs faster than car salesmen. So my trust goes only so far. Once again something here does not pass the smell test. Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Friday, August 02, 2013 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: Recruiters Odd NDA ** I probably jumped the gun a little. On first read it seemed to be saying that I was not allowed to look for a job anywhere while they are shopping my resume around. Which sounded ridiculous. Now they are asking for my SS# and have not even interviewed my. I dunno, I'm just uncomfortable with this one.. _ From: Lisa Singh lisa.si...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, August 2, 2013 8:00 AM Subject: Re: Recruiters Odd NDA On 8/1/13, Roger Justice rjust2...@aol.com wrote: It is a non compete which is almost impossible to get a lawyer to take you to court for. If you live in a right to work state, which I do I have seen this tried and the court through it out. I was going to post the same thing - non compete clauses are fairly (well were) over here in the UK, but are utterly unenforceable. Double check the NM law you're worried, but I wouldn't worry overly. Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Recruiters Odd NDA
An NDA before the job offer. Something is not passing the smell test here. Also I have an issue with the line is marketing your skills and for a period of 3 months thereafter. I have seen them for a certain job (for example only he can represent you for job order xxx at Google). But this is to vague, at least for me. Unless you need the work, I would run away. Just my 3 cents, Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein Sent: Thursday, August 01, 2013 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: Recruiters Odd NDA ** I agree with John. Play fairly and it all works out. If you don't want to, why bother. Stan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Thursday, August 01, 2013 2:20 PM To: arslist@ARSLIST.ORG Subject: Re: Recruiters Odd NDA ** It will take them more than $10,000 to sue you . they won't. Scare tactic . play fairly ... and it all works out. -John On Thu, Aug 1, 2013 at 4:10 PM, Roger Justice rjust2...@aol.com wrote: ** It is a non compete which is almost impossible to get a lawyer to take you to court for. If you live in a right to work state, which I do I have seen this tried and the court through it out. -Original Message- From: Scott Hallenger vadr...@yahoo.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Aug 1, 2013 3:08 pm Subject: Recruiters Odd NDA ** I've been goig back and fourth with a recruiter on a position that is totally remote. Mind you I have no hire letter, and have had no interview thus far, and this all started today. I dont know this guy from adam. Below is what he sends me in his NDA doc. Sorry but I refused to sign his doc which he tried to pressure me into signing like a car salesman or something. Did I over react? 1. During the period when Name_Less, Inc. (the Company) is marketing your skills and for a period of 3 months thereafter, you shall not directly or indirectly solicit the business of (or otherwise deal in a manner adverse to the Company with) or provide any software engineering, consulting or programming services to any customer or prospective customer of the Company where you are introduced by the Company. Furthermore, during the course of Evaluatory interviews and other meetings that the Company organizes between you and its customers or prospective customers, you agree that you will not offer your services directly or indirectly to (or otherwise deal in a manner adverse to the Company with) the Customers or prospective customers of the Company. 2. In the event that you breach the provisions of this Agreement, you agree to pay the Company as liquidated damages and not as a penalty a further sum of US Dollars Ten Thousand. You acknowledge that liquidated damages in such amount is reasonable under the circumstances in light of the fact that significant damages and expenses will be suffered or incurred by the Company _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com http://www.kineticdata.com/ www.kineticdata.com I http://community.kineticdata.com/ community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ No virus found in this message. Checked by AVG - www.avg.com Version: 2013.0.3392 / Virus Database: 3209/6543 - Release Date: 08/01/13 _ No virus found in this message. Checked by AVG - www.avg.com Version: 2013.0.3392 / Virus Database: 3209/6541 - Release Date: 07/31/13 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Recruiters Odd NDA
Dale, You make some good points. All I can say is Scott, good luck. Hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Hurtt Sent: Thursday, August 01, 2013 8:28 PM To: arslist@ARSLIST.ORG Subject: Re: Recruiters Odd NDA Scott Hallenger wrote: I've been goig back and fourth with a recruiter on a position that is totally remote. snip Yes, I have seen this sort of non-compete agreement before, but I think this is the first I have seen where they specify the damages. Did I over react? Does it matter what we think? In the end you have to assess what it is about the document that bothers you enough that you will not sign it (and thus will not get the chance at the job … at least through this recruiter). If I were being asked to sign the document, I would amend it in the following ways: 1. The specific company you will be interviewing with must be stated in the letter. I know they will get paranoid about letting you know the name but you can counter that in two ways: a. Knowing the name of the company does not tell you which Division/Department/Branch/whatever needs the work done, nor does it tell you the contact information of the hiring manager. b. You need to protect yourself, to ensure that ANOTHER recruiter does not also claim to introduce you to the same company, putting you in double jeopardy. 2. Limit the recruitment on your behalf to just this one opportunity. If he really has an opportunity… 3. Spell out that introduction means that you obtain an interview. The recruiter sending your resume to someone does not count, as that is a one-way introduction. 4. Cut the penalty down to $1,000, unless he is willing to spell out exactly how the damages are significant. Put another way, he has to prove, either in writing before the fact, or in court after the fact, that the damages and expenses are material. 5. Cut the time down to one month after the last interview date. No one looking to hire is going to wait more than one month for you to come on board, so why should you be on the hook longer? I love the stuff people put in contracts and agreements. You probably took him aback by actually reading it! Good for you. Dale Hurtt ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Submission for best product?
All My mind is slipping how do I submit for best product ? Howard Sent from my iPhone 5 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Submission for best product?
Yes Lj I have been working with an SSO add-on for over a year and the team that built it and supports it is great. Howard Sent from my iPhone 5 On Jul 24, 2013, at 5:23 PM, Longwing, Lj llongw...@usgs.gov wrote: ** are you talking about arslist awards for best product? On Wed, Jul 24, 2013 at 3:14 PM, Howard Richter hbr4...@gmail.com wrote: All My mind is slipping how do I submit for best product ? Howard Sent from my iPhone 5 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
hbr4270
http://hpselectronics.com/zkty/fhcvz.xytvfaikjhwvtemodxn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Term Licenses
I you get some answers on this new license scheme please post them. Howard Sent from my iPhone 5 On Jun 20, 2013, at 3:43 AM, clemence clemence...@gmail.com wrote: ** I've been approched by BMC Sales to convert my existing remedy licenses to Term Licenses. Has anyone know anything about this license scheme ? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding a new Work Info Type for change management
I tried to add it on to the CHG:Infrastructure Change form Work Info Type (yes I have an overlay) but its grayed out. Looks like its pulling the data from some place else. Just unsure where. Howard Sent from one of Howard's iPads On Jun 4, 2013, at 2:22 PM, Jlbess jlb...@yahoo.com wrote: ** Did you add the new value to all of the other change forms? On Jun 4, 2013, at 2:06 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Good afternoon all, I need to add a new ” Work Info Type” for a change management web service. I have added the new work type in CHG:Worklog form, however, the webservice is not seeing it (nor does it show up in the pick list) on the change management form. Any ideas what I am missing? Take care all, Howard image001.gif Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.pngimage003.pngimage004.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arreload on arserver/itsm 7.6.4 (Safe to use)
Also can an arreload be done for one user (with no password ) and how? Hbr Sent from my iPhone 5 On May 25, 2013, at 8:24 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** All, As you can see working on a long weekend, no time off for the minions. I am working with a vendor on a license monitoring tool and he thinks that some of the bad data I am seeing is due to the user cache and he thinks that a arreload might work. However, I remember doing this in the past on 7.6.1 and causing issues with my users app licneses. So any ideas, or is arreload -u User safe to use on a 7.6.4 (arserver/itsm) system. Howard image001.gif Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.pngimage003.pngimage004.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Incident SLA 7.6.4 question and some Friday humor
Happy Friday all, I have a user that forgot to put an incident in pending and therefore the SLA was missed (and this poor guy is in deep doo-doo and I want to see if I can help him out.) So any OOB way (through a back end form) that I could reset the SLA on that incident? If not, he will learn a very painful lesson. Now for some Friday humor: Friday is like a superhero that always arrives just in time to stop me from savagely beating one of my coworkers with a keyboard. OR “There's no reason to become alarmed, and we hope you'll enjoy the rest of your flight. By the way, is there anyone on board who knows how to fly a plane?” Airplane (1980) Howard Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = mailto:hrich...@richter-home.net hrich...@richter-home.net Linkedin profile http://www.linkedin.com/in/hbr4270 http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: huh? financial news for bmc ? (crazy idea)
So if that is correct Oracle could go after Amazon/Microsoft/SAP by writing one check. Larry must be planning a very large party, if this works the way we have planned. hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom Sent: Thursday, May 23, 2013 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? (crazy idea) I tried to be conservative with the 80%. I really believe it is accurate. It's also attested to by Microsoft's financials. They're growth in the Server business unit has been between 15-20% in many consecutive quarters. That particular business unit is a stand-out when compared to some of the other business units that contain the O/S xBOX (I forget their names). For our latest product demonstrations, please visit - http://www.youtube.com/user/northcraftanalytics Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com Main - (678) 664-ITSM http://www.northcraftanalytics.com THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS HERETO, CONSTITUTES CONFIDENTIAL INFORMATION AND IS SUBJECT TO A CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND NORTHCRAFT ANALYTICS LLC. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, May 22, 2013 10:56 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? (crazy idea) Do you really think its as high as 80%? I would have given Oracle a little more credit than that. At least I end up working at sites that are more Oracle centric to meet their database needs. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom Sent: Wednesday, May 22, 2013 12:50 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? (crazy idea) This is smart! Oracle would love this because they get to dump BMC Analytics, replace it with an OBIEE solution and get more of a leg up in the BI market. They're struggling in 4th place... and are trying to make it up with acquisitions. Not to mention the fact that Microsoft has been pounding on them for years in the database market. When I was with BMC in 2003, 51% of Remedy customers were still on Oracle. Of those, the top O/S was Solaris. Now, I would guess that 80% of Remedy customers use SQL Server as the back-end. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: huh? financial news for bmc ?
Joe, Let me know when you post a YouTube of you on the Ukulele. hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, May 22, 2013 11:32 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I'm not even that close to retirement but for me I would like to not spend a lot of time trying to learn something new that would sustain my living, rather spend that time doing things I enjoy - lately its been photography once again - I used to be into it a long time ago until DSLR's killed the fun.. Another toy I have been increasingly become interested in is a Ukulele. I can't imagine having to go through a significant amount of time not having time for things like that just because you need to learn something new to do for a living.. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Tuesday, May 21, 2013 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? When you get to within 5 years or so of retiring, you certainly want to! We 'old dogs' that are up there and close to leaving the work force are not real interested in learning new tricks. If we need to in order to be 'rewarded' we will, but the rewards are increasingly less interesting. - Original Message - From: Sylvain YVON sylvain.y...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, May 21, 2013 3:33:53 AM Subject: Re: huh? financial news for bmc ? ** I don't know, a developer and even a consultant should try and learn new stuff every day. Maybe at 50 the flame is gone, but we can't rely on a single vendor for our careers on the long term, can we ? On Sun, May 19, 2013 at 9:35 PM, Joe D'Souza jdso...@shyle.net wrote: Unless off course the plan is to cash the cow while it still alive and well with a who cares what happens to it after you get your money kind of an attitude.. I, just like you, am hoping to not have to learn new tricks either for at least as long as another decade. Unless that trick happens to be around the Remedy Developer Studio as that might give Jason, Rod and I, some more material to present at the RUG :) Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Howard Richter Sent: Saturday, May 18, 2013 10:02 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Dan, What all of my business classes and reading of the Wall Street Journal have taught me is that you need to have the plans in place before you make an offer on a company. So I am sure that they had the plans drawn out of what they will be doing with Remedy and the other pieces of BMC, before they made the first offer. And if Oracle was part of it, they reached out to them as well (either directly or indirectly). I just want Remedy to be around for another 10 or so years, then I can retire and not need to learn something new. Its true what they say you can teach an old dog (or in this case Gator) new tricks. Have a great weekend, hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of arslist Sent: Saturday, May 18, 2013 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I'll pretend it is Friday: Oracle World is coincidentally the week before WWRUG13. They could announce there and then everyone stays for a second week. From what I read, the initial deal should close just around the time we hold our conference, so unless they are working the selling parts of BMC in the meantime, it is going to be 2014 before any of that happens, or does Bane, I mean Bain, have a track record of making these decisions quickly and before the deals close? Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Pierson, Shawn Sent: May 9, 2013 8:42 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I'm curious, why would Remedy being sold to SAP or Oracle be a negative thing in your opinion? I think it's big enough that it wouldn't be swallowed up inside of one of their applications (how long has it taken Oracle to combine the eBusiness Suite with PeopleSoft despite the products directly competing?) I can see if support deteriorates, maintenance goes up, or some other unknown odd factor, but it seems to me like it might be an opportunity for Remedy to be implemented in shops that may not have a good ITSM solution but already have installs of SAP, Oracle, or whoever hypothetically buys Remedy. If that's a pessimistic scenario it doesn't seem too bad to me. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion
Re: huh? financial news for bmc ? (crazy idea)
The new home of RUG or ORUG? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Thursday, May 23, 2013 6:18 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? (crazy idea) ** He could hold it on the Hawaiian island of Lanai, which he recently purchased. Rick On May 23, 2013 12:16 PM, Howard Richter hbr4...@gmail.com wrote: So if that is correct Oracle could go after Amazon/Microsoft/SAP by writing one check. Larry must be planning a very large party, if this works the way we have planned. hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom Sent: Thursday, May 23, 2013 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? (crazy idea) I tried to be conservative with the 80%. I really believe it is accurate. It's also attested to by Microsoft's financials. They're growth in the Server business unit has been between 15-20% in many consecutive quarters. That particular business unit is a stand-out when compared to some of the other business units that contain the O/S xBOX (I forget their names). For our latest product demonstrations, please visit - http://www.youtube.com/user/northcraftanalytics Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com Main - (678) 664-ITSM http://www.northcraftanalytics.com THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS HERETO, CONSTITUTES CONFIDENTIAL INFORMATION AND IS SUBJECT TO A CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND NORTHCRAFT ANALYTICS LLC. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, May 22, 2013 10:56 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? (crazy idea) Do you really think its as high as 80%? I would have given Oracle a little more credit than that. At least I end up working at sites that are more Oracle centric to meet their database needs. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom Sent: Wednesday, May 22, 2013 12:50 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? (crazy idea) This is smart! Oracle would love this because they get to dump BMC Analytics, replace it with an OBIEE solution and get more of a leg up in the BI market. They're struggling in 4th place... and are trying to make it up with acquisitions. Not to mention the fact that Microsoft has been pounding on them for years in the database market. When I was with BMC in 2003, 51% of Remedy customers were still on Oracle. Of those, the top O/S was Solaris. Now, I would guess that 80% of Remedy customers use SQL Server as the back-end. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: huh? financial news for bmc ? (crazy idea)
How about an Oracle Cloud as well? Sent from my iPhone 5 On May 22, 2013, at 12:49 PM, Lee Cullom lee.cul...@northcraftanalytics.com wrote: This is smart! Oracle would love this because they get to dump BMC Analytics, replace it with an OBIEE solution and get more of a leg up in the BI market. They're struggling in 4th place... and are trying to make it up with acquisitions. Not to mention the fact that Microsoft has been pounding on them for years in the database market. When I was with BMC in 2003, 51% of Remedy customers were still on Oracle. Of those, the top O/S was Solaris. Now, I would guess that 80% of Remedy customers use SQL Server as the back-end. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT - OKLAHOMA
Nate, Glad to hear you're ok. My family's prayers are with you and all that are suffering. Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: Tuesday, May 21, 2013 5:55 PM To: arslist@ARSLIST.ORG Subject: Re: OT - OKLAHOMA I'm alive and kicking. I was in Moore at the time, very sad. Lots of damage and lives lost. I walked over after the tornado and helped search for survivors among the rubble at an elementary school and surrounding neighborhood. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Monday, May 20, 2013 8:18 PM To: arslist@ARSLIST.ORG Subject: Re: OT - OKLAHOMA Hi Claire Those that were in the area of the Tornado are the least likely to be able to tell us how they are doing, they will still be busy. Kelly appears to be on line, my guess would be she is ok and knowing her if anything happened in her area Kelly is busy helping others. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: May 20, 2013 6:46 PM To: arslist@ARSLIST.ORG Subject: OT - OKLAHOMA Kelly Deaver are you still in OK? Are you ok? Anyone if you are in the area of the tornado, check in please!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Esclation to update all of my people records
Good evening all, As I get older I forget the simple things. I created a filter to update a hidden field on the people form with a combination of company/department/organization, for a license tracker I am evaluating. Well I thought (again old age) that if I did a modify all from the user tool the filter would fire. I forgot that filters don't fire when using a modify all from the user tool. So I need to ask, what is the easiest escalation that I can create to update all of my enabled user records? An old man thanks you, Howard Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = mailto:hrich...@richter-home.net hrich...@richter-home.net Linkedin profile http://www.linkedin.com/in/hbr4270 http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: huh? financial news for bmc ?
At the end of the day, Remedy will be in use by many. It will take us older (and better looking) men and women, to teach the young whippersnappers how to work on this wonderful thing we call Remedy. Now time for my nap. hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Tuesday, May 21, 2013 5:18 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I earned my grey hair (and my senior discounts). I'm proud of it. And, as I told my 'baby' on his milestone birthday yesterday, I'm aiming for the time when I can ride into the sunset. AND... I agree with the screwdriver analogy. I never stop at only drinking one. - Original Message - From: Jim Manara jim.man...@thecambiaregroup.com To: arslist@ARSLIST.ORG Sent: Tuesday, May 21, 2013 3:43:59 PM Subject: Re: huh? financial news for bmc ? My hair is not gray! What you see is the sunlight reflecting off the natural highlights in my hair. Even indoors. I have passed many mile markers. If you can't stay flexible, then the race gets harder. Everyone needs different tools. More important is recognizing when to use them. How many of you own only one screwdriver? Jim Manara jim.man...@thecambiaregroup.com 480-273-0934 Growth is Change, Change is Cambiare! Heh. I only just passed that marker on the road and plan to be working for many more years. I know the flame changes in nature, but if it goes out I'm in trouble. 8) Depending on one vendor for more than three or four years is folly. I'm constantly impressed the Remedy product line has lasted as long as it has, but it has changed a lot over the years. To keep working in this niche, my 'flame' has already changed a number of times. While I hope it continues, I try to make sure I have reserve options. Someone is going to have to teach the process after it all goes into the cloud, right? While I'm sure the vendor will try to milk that need, there is nothing quite like a friendly face on site who isn't motivated to up-sell. -al -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sylvain YVON Sent: Tuesday, May 21, 2013 12:34 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? ** I don't know, a developer and even a consultant should try and learn new stuff every day. Maybe at 50 the flame is gone, but we can't rely on a single vendor for our careers on the long term, can we ? __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Escalation to update all of my people records
Sounds like something to try. Thanks, Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender Sent: Tuesday, May 21, 2013 9:26 PM To: arslist@ARSLIST.ORG Subject: Re: Escalation to update all of my people records ** If memory serves . 1. Unhide (reveal?) the field 2. Use a Mod-All to set it to a trigger value (i.e. Trigger) 3. Use an escalation that runs if YourField = Trigger than set YourField to company/department/organization Even if you forget to turn off the escalation, it will calculate each record only once HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Tuesday, May 21, 2013 5:21 PM To: arslist@ARSLIST.ORG Subject: Esclation to update all of my people records ** Good evening all, As I get older I forget the simple things. I created a filter to update a hidden field on the people form with a combination of company/department/organization, for a license tracker I am evaluating. Well I thought (again old age) that if I did a modify all from the user tool the filter would fire. I forgot that filters don't fire when using a modify all from the user tool. So I need to ask, what is the easiest escalation that I can create to update all of my enabled user records? An old man thanks you, Howard Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hrich...@richter-home.net Linkedin profile http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: huh? financial news for bmc ?
Dan, What all of my business classes and reading of the Wall Street Journal have taught me is that you need to have the plans in place before you make an offer on a company. So I am sure that they had the plans drawn out of what they will be doing with Remedy and the other pieces of BMC, before they made the first offer. And if Oracle was part of it, they reached out to them as well (either directly or indirectly). I just want Remedy to be around for another 10 or so years, then I can retire and not need to learn something new. Its true what they say you can teach an old dog (or in this case Gator) new tricks. Have a great weekend, hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Saturday, May 18, 2013 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I'll pretend it is Friday: Oracle World is coincidentally the week before WWRUG13. They could announce there and then everyone stays for a second week. From what I read, the initial deal should close just around the time we hold our conference, so unless they are working the selling parts of BMC in the meantime, it is going to be 2014 before any of that happens, or does Bane, I mean Bain, have a track record of making these decisions quickly and before the deals close? Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: May 9, 2013 8:42 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I'm curious, why would Remedy being sold to SAP or Oracle be a negative thing in your opinion? I think it's big enough that it wouldn't be swallowed up inside of one of their applications (how long has it taken Oracle to combine the eBusiness Suite with PeopleSoft despite the products directly competing?) I can see if support deteriorates, maintenance goes up, or some other unknown odd factor, but it seems to me like it might be an opportunity for Remedy to be implemented in shops that may not have a good ITSM solution but already have installs of SAP, Oracle, or whoever hypothetically buys Remedy. If that's a pessimistic scenario it doesn't seem too bad to me. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom Sent: Thursday, May 09, 2013 6:07 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Since it's incredibly fun to speculate on this situation, I'll offer up: - Bain will look at the profitability of the various pieces/business units - Mainframe, Service Management, etc... - They'll tear out the ugly pieces and get them in the hands of someone who can use them (Elliot's involvement indicates that Compuware might be involved) - They'll take the profitable pieces and put probably keep them with the newly private BMC that needs to invest in ESM. So, I'm thinking... Patrol and it's ilk will end up with Compuware since it will give them a larger stack of monitoring tools. Mainframe/Batch Management - IBM? That would make sense. The new Z's are coming... sure would help to pick up some nice new batch management technology to go with that shiny new hardware and make it part of the Tivoli product line. Service Management - BMC grew the business significantly (per the financials yesterday)... and they need to transition to PaaS (for the Enterprise, that's Remedy) to grow dramatically. That will require investment and innovation (this is an optimistic scenario for ARlist)... and an AppExchange like community (this group) to develop new offerings that are needed to compete with ServiceNow (such as HR Call Center, Facilities Management, etc...). This will require some heavy ARsystem work as well (go Doug!) to make it MORE ready for the cloud. Remedyforce is the SaaS offering for small mid-size with the inferior PaaS capabilies of Salesforce.com (proprietary Apex coding) and different price point. The pessimistic scenario is that Remedy gets thrown o SAP or Oracle to become another app that is part of those gianormous suites (like Oracle EBS). However, this much is certain. There are going to be changes at some point with new ownership. Now, please continue the speculation... This is a fun topic! For our latest product demonstrations, please visit � http://www.youtube.com/user/northcraftanalytics Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com Main - (678) 664-ITSM http://www.northcraftanalytics.com THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS HERETO, CONSTITUTES �CONFIDENTIAL INFORMATION� AND IS SUBJECT TO A CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND NORTHCRAFT
Re: How to monitor the health of the arserver?
All, Thanks for what has been sent. I remember that at one time there was talk about the use of MS SMS to monitor the health of a Remedy server. But that was a long time ago. Take care, Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Laurent, David Sent: Monday, May 13, 2013 11:25 PM To: arslist@ARSLIST.ORG Subject: Re: How to monitor the health of the arserver? ** There is a Patrol Knowledge module for monitoring AR System that might be helpful - you can plug that into your BPPM/PNET server. See http://documents.bmc.com/supportu/documents/90/10/219010/Output/09186a33806c 5fe1.htm. I am not sure that the version in this document is the latest though, the best way would be to check out the available downloads you have on EPD to see what else is there. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, 14 May 2013 12:27 PM To: arslist@ARSLIST.ORG Subject: Re: How to monitor the health of the arserver? ** How about the driver program. Axton On May 13, 2013 5:53 PM, Lewington, Dominic dlewing...@columnit.com wrote: ** Maybe a tool which injects an api transaction to mimic end users would be good here Howard? I can think of a few commercial options or maybe just a small java app run as a chron type job. Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Hello to all, The past few nights we have been getting Timeout during database update -- the operation has been accepted by the server and will usually complete successfully ARERR - 92 Now I am not looking for help on troubleshooting this issue (I might in the future if my plans for tonight does not work), but I am looking on the best way to monitor the heath of the ARserver from a tool such as PNET. We are monitoring for items such as ARserver size or process death, but I want to see if I can monitor when the server is hung. So any ideas? Howard http://www.coxenterprises.com/ Description: Description: Description: Cox Enterprises, Inc Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ http://innovation.coxenterprises.com/ideas ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/ http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.gifimage002.pngimage003.pngimage004.png
OT: happy Mother's Day to all
I just wanted to wish a happy Mother's Day to all of those hard working mothers, who kept us safe and warm. Howard Sent from my iPhone 5 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: huh? financial news for bmc ? (crazy idea)
So where do we stand. 1. Bain might buy BMC and Compuware. a. BMC = the great Remedy engine, ITSM and number of Mainframe products b. Compuware = dynaTrace (a BSM product) and a number of Mainframe products. 2. BMC support is getting better, but maybe that is so when Bain buys BMC some support employees are not let go. So doing some thinking and if this goes through, the new companies might be.. 1. BMC/Compuware Mainframe products 2. Service Desk/ITSM/Monitoring/Discovery Service 3. Cloud And Remedy, sold to Oracle and licensed back. Or Oracle buys everything other than the Mainframe products. Now let's have a great weekend, Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault Sent: Friday, May 10, 2013 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? ** Agreed, Their support has REALLY started to step up and improve. Matt P. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raman Arora Sent: Thursday, May 09, 2013 8:11 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? ** I second Lj. BMC support has suddenly turned around (may be since last 2-3 weeks). Things are suddenly getting better. We are hearing response in a matter of few hours and instead of a mail for log, it is the solution that is provided or a webex is scheduled (provided you give the info required). Request for Information cases are also getting thorough attention. We have teams working on quite a number of BMC tools and we're witnessing this phenomenon throughout!. -Raman On Fri, May 10, 2013 at 4:09 AM, Howard Richter hbr4...@gmail.com wrote: ** That is great to hear. Maybe someone has started to understand that a company needs to support what they sell. Take care, hbr From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Thursday, May 09, 2013 6:19 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? ** Howard, I'm typically on the same side of the fence as you. For more years than I care to count I know more about Remedy than anyone I get on the other end of the email, and I have come to not even contact them for things that aren't 'core' related or to file defects, but I have been in direct contact with some upper level support people as of late. They are actively trying to fix the problems that we have, and seem to truly care. Two days ago I logged a ticket regarding 8.1 overlays in an upgrade scenario, and had a response in less than 3 hours suggesting a WebEx...today I got around to doing that WebEx and he had his team lead on the phone with us. It took 2 hours to get fixed, but got fixed in a single call and required some advanced DB level workso while I still don't go to them unless I can't solve it (which isn't often honestly with personal experience, ARSList, and BMC Communities at hand)the last few times I have contacted them, the experience seems better than it was for many years. On Thu, May 9, 2013 at 4:00 PM, Howard Richter hbr4...@gmail.com wrote: Shawn, Since I have worked with Remedy since 1996, I can say that its has been a downward spiral since Peregrine acquired Remedy. The initial Remedy support was great, then when Peregrine fired most of the Remedy team it was for (please fill in the blank). When BMC picked up Remedy, things did get better (not as good as it was but better). However, the spiral started again. The first few years of BMC it did get better, then the move to off shoring support (with not enough training of the staff) and cost cutting. Down it went. Now a days I am not sure what is going on. I wonder if the head of support, has ever supported any customer or even answered a support call. When I know more than the level 2s or 3s, something is wrong. I am unsure why they cut so many old timers, but my guess it's a money issue. As far as the support provided by other companies, they all have some good people and not so good people. However, I expect that the level 2s and higher to know more about the system they support and have the ability to help with the odd issues. Sorry for the rant, but I expect good support when I pay good money for it. And lately you cannot use Good support and BMC in the same sentence. Which is very sad for all of us in the world of Remedy. Hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, May 09, 2013 12:15 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? We have SAP (and Oracle eBusiness) within my organization, and I haven't heard any unusual complaints. Is it worse than BMC's, Send us the same log files you already sent us so we can
Re: huh? financial news for bmc ?
Shawn, Since I have worked with Remedy since 1996, I can say that its has been a downward spiral since Peregrine acquired Remedy. The initial Remedy support was great, then when Peregrine fired most of the Remedy team it was for (please fill in the blank). When BMC picked up Remedy, things did get better (not as good as it was but better). However, the spiral started again. The first few years of BMC it did get better, then the move to off shoring support (with not enough training of the staff) and cost cutting. Down it went. Now a days I am not sure what is going on. I wonder if the head of support, has ever supported any customer or even answered a support call. When I know more than the level 2s or 3s, something is wrong. I am unsure why they cut so many old timers, but my guess it’s a money issue. As far as the support provided by other companies, they all have some good people and not so good people. However, I expect that the level 2s and higher to know more about the system they support and have the ability to help with the odd issues. Sorry for the rant, but I expect good support when I pay good money for it. And lately you cannot use Good support and BMC in the same sentence. Which is very sad for all of us in the world of Remedy. Hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, May 09, 2013 12:15 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? We have SAP (and Oracle eBusiness) within my organization, and I haven't heard any unusual complaints. Is it worse than BMC's, Send us the same log files you already sent us so we can ask you for new log files of the same thing next week, then we'll close the ticket out for being too old customer service? I haven't interacted with BMC Support for a while so maybe I'm being unfair, but it often seemed like they just wanted to waste your time and hope you solved the problem on your own. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hulmes, Timothy CTR MDA/ICTO Sent: Thursday, May 09, 2013 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? The only thing I will add about the SAP discussion is, have you ever dealt with support from SAP? Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, May 09, 2013 6:42 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I'm curious, why would Remedy being sold to SAP or Oracle be a negative thing in your opinion? I think it's big enough that it wouldn't be swallowed up inside of one of their applications (how long has it taken Oracle to combine the eBusiness Suite with PeopleSoft despite the products directly competing?) I can see if support deteriorates, maintenance goes up, or some other unknown odd factor, but it seems to me like it might be an opportunity for Remedy to be implemented in shops that may not have a good ITSM solution but already have installs of SAP, Oracle, or whoever hypothetically buys Remedy. If that's a pessimistic scenario it doesn't seem too bad to me. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom Sent: Thursday, May 09, 2013 6:07 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? Since it's incredibly fun to speculate on this situation, I'll offer up: - Bain will look at the profitability of the various pieces/business units - Mainframe, Service Management, etc... - They'll tear out the ugly pieces and get them in the hands of someone who can use them (Elliot's involvement indicates that Compuware might be involved) - They'll take the profitable pieces and put probably keep them with the newly private BMC that needs to invest in ESM. So, I'm thinking... Patrol and it's ilk will end up with Compuware since it will give them a larger stack of monitoring tools. Mainframe/Batch Management - IBM? That would make sense. The new Z's are coming... sure would help to pick up some nice new batch management technology to go with that shiny new hardware and make it part of the Tivoli product line. Service Management - BMC grew the business significantly (per the financials yesterday)... and they need to transition to PaaS (for the Enterprise, that's Remedy) to grow dramatically. That will require investment and innovation (this is an optimistic scenario for ARlist)... and an AppExchange like community (this group) to develop new offerings that are needed to compete with ServiceNow (such as HR Call Center, Facilities Management, etc...). This will require some
Re: huh? financial news for bmc ?
That is great to hear. Maybe someone has started to understand that a company needs to support what they sell. Take care, hbr From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Thursday, May 09, 2013 6:19 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? ** Howard, I'm typically on the same side of the fence as you. For more years than I care to count I know more about Remedy than anyone I get on the other end of the email, and I have come to not even contact them for things that aren't 'core' related or to file defects, but I have been in direct contact with some upper level support people as of late. They are actively trying to fix the problems that we have, and seem to truly care. Two days ago I logged a ticket regarding 8.1 overlays in an upgrade scenario, and had a response in less than 3 hours suggesting a WebEx...today I got around to doing that WebEx and he had his team lead on the phone with us. It took 2 hours to get fixed, but got fixed in a single call and required some advanced DB level workso while I still don't go to them unless I can't solve it (which isn't often honestly with personal experience, ARSList, and BMC Communities at hand)the last few times I have contacted them, the experience seems better than it was for many years. On Thu, May 9, 2013 at 4:00 PM, Howard Richter hbr4...@gmail.com wrote: Shawn, Since I have worked with Remedy since 1996, I can say that its has been a downward spiral since Peregrine acquired Remedy. The initial Remedy support was great, then when Peregrine fired most of the Remedy team it was for (please fill in the blank). When BMC picked up Remedy, things did get better (not as good as it was but better). However, the spiral started again. The first few years of BMC it did get better, then the move to off shoring support (with not enough training of the staff) and cost cutting. Down it went. Now a days I am not sure what is going on. I wonder if the head of support, has ever supported any customer or even answered a support call. When I know more than the level 2s or 3s, something is wrong. I am unsure why they cut so many old timers, but my guess it's a money issue. As far as the support provided by other companies, they all have some good people and not so good people. However, I expect that the level 2s and higher to know more about the system they support and have the ability to help with the odd issues. Sorry for the rant, but I expect good support when I pay good money for it. And lately you cannot use Good support and BMC in the same sentence. Which is very sad for all of us in the world of Remedy. Hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, May 09, 2013 12:15 PM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? We have SAP (and Oracle eBusiness) within my organization, and I haven't heard any unusual complaints. Is it worse than BMC's, Send us the same log files you already sent us so we can ask you for new log files of the same thing next week, then we'll close the ticket out for being too old customer service? I haven't interacted with BMC Support for a while so maybe I'm being unfair, but it often seemed like they just wanted to waste your time and hope you solved the problem on your own. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hulmes, Timothy CTR MDA/ICTO Sent: Thursday, May 09, 2013 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? The only thing I will add about the SAP discussion is, have you ever dealt with support from SAP? Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, May 09, 2013 6:42 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? I'm curious, why would Remedy being sold to SAP or Oracle be a negative thing in your opinion? I think it's big enough that it wouldn't be swallowed up inside of one of their applications (how long has it taken Oracle to combine the eBusiness Suite with PeopleSoft despite the products directly competing?) I can see if support deteriorates, maintenance goes up, or some other unknown odd factor, but it seems to me like it might be an opportunity for Remedy to be implemented in shops that may not have a good ITSM solution but already have installs of SAP, Oracle, or whoever hypothetically buys Remedy. If that's a pessimistic scenario it doesn't seem too bad to me. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom
How to remove workflow from a 7.6.4 system?
All, We have a 7.6.4 system that has an integration that we need to remove (filters/webservices). We can modify the items in question by creating overlays, however, when we try and remove the items we can only remove the overlays. Since my coding skills are as old as I, (give me the old admin tool) I need to ask the younger members of the last how to remove this workflow. Its disable, I just want to remove what is no longer in use. As always thanks, Hbr ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to remove workflow from a 7.6.4 system?
Thanks and its not OOB code, just an old integration from AlarmPoint. Thanks again Hbr Sent from my iPhone 5 On May 9, 2013, at 6:59 PM, Longwing, Lj llongw...@usgs.gov wrote: ** Howard, You cannot remove base objects. So, if the objects in question are truly Remedy OOTB workflow, then the best you are going to be able to do is create an overlay and change it to disabled. If however the code in question is in fact custom code that should be removed...you can switch your Dev Studio to 'Base Development' Mode (under the file menu)...and you can remove them from there...but if they are BMC OOTB code...don't do this :) FYI, any code that you have in your system that isn't provided by Remedy should be converted to Custom objects, that can be modified just like before 7.6.04 introduced the Overlay concept...and can be deleted without any hassle. On Thu, May 9, 2013 at 4:42 PM, Howard Richter hbr4...@gmail.com wrote: ** All, We have a 7.6.4 system that has an integration that we need to remove (filters/webservices). We can modify the items in question by creating overlays, however, when we try and remove the items we can only remove the overlays. Since my coding skills are as old as I, (give me the old admin tool) I need to ask the younger members of the last how to remove this workflow. Its disable, I just want to remove what is no longer in use. As always thanks, Hbr _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to remove workflow from a 7.6.4 system?
Joe Thanks Sent from my iPhone 5 On May 9, 2013, at 8:42 PM, Joe D'Souza jdso...@shyle.net wrote: ** Yes that can be removed from the base development mode as LJ explained. Just make sure you switch back to best practices mode though after you do this as you don’t want to alter an object by error when in base development. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Thursday, May 09, 2013 8:35 PM To: arslist@ARSLIST.ORG Subject: Re: How to remove workflow from a 7.6.4 system? Thanks and its not OOB code, just an old integration from AlarmPoint. Thanks again Hbr Sent from my iPhone 5 On May 9, 2013, at 6:59 PM, Longwing, Lj llongw...@usgs.gov wrote: ** Howard, You cannot remove base objects. So, if the objects in question are truly Remedy OOTB workflow, then the best you are going to be able to do is create an overlay and change it to disabled. If however the code in question is in fact custom code that should be removed...you can switch your Dev Studio to 'Base Development' Mode (under the file menu)...and you can remove them from there...but if they are BMC OOTB code...don't do this :) FYI, any code that you have in your system that isn't provided by Remedy should be converted to Custom objects, that can be modified just like before 7.6.04 introduced the Overlay concept...and can be deleted without any hassle. On Thu, May 9, 2013 at 4:42 PM, Howard Richter hbr4...@gmail.com wrote: ** All, We have a 7.6.4 system that has an integration that we need to remove (filters/webservices). We can modify the items in question by creating overlays, however, when we try and remove the items we can only remove the overlays. Since my coding skills are as old as I, (give me the old admin tool) I need to ask the younger members of the last how to remove this workflow. Its disable, I just want to remove what is no longer in use. As always thanks, Hbr _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: huh? financial news for bmc ?
My guess is worse. It's a good bet if you can find someone to take it Howard Sent from my iPhone 5 On May 6, 2013, at 10:09 AM, William Rentfrow wrentf...@stratacominc.com wrote: ** I have $1 on this being Peregrine 2.0. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Monday, May 06, 2013 8:37 AM To: arslist@ARSLIST.ORG Subject: Re: huh? financial news for bmc ? ** I just hope some guys I know at BMC will be ok after the buyout... This could good or this could be a disaster... On 06 May, 2013,at 03:32 PM, Sylvain YVON sylvain.y...@gmail.com wrote: ** https://communities.bmc.com/people/mstouse/blog/2013/05/06/bmc-software-writes-a-new-line-of-code-today?utm_source=twitterfeedutm_medium=twitter On Mon, May 6, 2013 at 2:42 PM, patrick zandi remedy...@gmail.com wrote: ** http://www.theregister.co.uk/2013/05/06/bmc_buyout/ Buyout soon... -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ No virus found in this message. Checked by AVG - www.avg.com Version: 2013.0.3272 / Virus Database: 3162/6292 - Release Date: 05/02/13 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: huh? financial news for bmc ?
Yep and that is what Bain will sell first to pay for this deal. Maybe they will sell Remedy to Oracle and then BMC will license it back for ITSM. Hbr Sent from my iPhone 5 On May 6, 2013, at 1:43 PM, laurent matheo lm...@me.com wrote: ** Humm isn't mainframe the most profitable part of BMC? On 06 May, 2013,at 07:33 PM, patchsk vamsi...@gmail.com wrote: ** We can never know how the forces end up playing the cards. After all the links between ServiceNow and Remedy/BMC are not very distant. ServiceNow is a software-as-a-service (SaaS) provider of IT service management (ITSM) software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. The M in BMC John Jay Moores -- He founded BMC Software in Texas in 1980 and was the lead venture capital financier for Peregrine Systems in California starting in 1981 as well as ServiceNow another California corporation founded in 2005. http://en.wikipedia.org/wiki/John_Moores_(baseball) http://en.wikipedia.org/wiki/ServiceNow On Monday, May 6, 2013 9:46:58 AM UTC-7, arslist wrote: ** Peregrine bought the company, I guess they don’t exist anymore so I can’t be sued, to destroy it. It was competition they wanted eliminated, IMHO based on their actions and the words at the Peregrine Synergy conference I attended in 2002. Whilst this current buyout looks less sinister in those terms, we of course need to wait to see how it all plays out. There is some talk that it will split off the mainframe from the rest, but I haven’t heard any rumours about what they want to do with both pieces. I think the Remedy brand and the ITSM product are too valuable for anyone to want to eliminate them, other than Service-Now, and I don’t think they have the financial resources to buy it. WWRUG13 is getting more and more interesting J [Oracle World is the Week before, lol]. Daniel From: Action Request System discussion list(ARSList) [mailto:ars...@arslist.org] On Behalf Of William Rentfrow Sent: May 6, 2013 10:10 AM To: ars...@arslist.org Subject: Re: huh? financial news for bmc ? ** I have $1 on this being Peregrine 2.0. From: Action Request System discussion list(ARSList) [mailto:...@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Monday, May 06, 2013 8:37 AM To: ars...@arslist.org Subject: Re: huh? financial news for bmc ? ** I just hope some guys I know at BMC will be ok after the buyout... This could good or this could be a disaster... On 06 May, 2013,at 03:32 PM, Sylvain YVON sylvai...@gmail.com wrote: ** https://communities.bmc.com/people/mstouse/blog/2013/05/06/bmc-software-writes-a-new-line-of-code-today?utm_source=twitterfeedutm_medium=twitter On Mon, May 6, 2013 at 2:42 PM, patrick zandi reme...@gmail.com wrote: ** http://www.theregister.co.uk/2013/05/06/bmc_buyout/ Buyout soon... -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ No virus found in this message. Checked by AVG - www.avg.com Version: 2013.0.3272 / Virus Database: 3162/6292 - Release Date: 05/02/13 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: huh? financial news for bmc ?
John You forgot the cubs in 2017 win it all. Hbr Sent from my iPhone 5 On May 6, 2013, at 2:37 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** On Mon, Sep 17, 2012 at 7:04 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** It is a little hard to say what version it was Because in 2012 -- BMC renamed it all to BMC Atrium ... threw in the kitchen sink -- which included the Remedy product and the ITSM Suite + some discovery software + a CMDB... But in 2014 Oracle broke it all up -- and peeled off the ITSM software into something they called Oracle Service Support (And the concept of a development admin tool went away) -- it is purely configuration and consulting to configure the product... (Traditional Remedy customer are unhappy - new customers don't know better - think they are eating a juicy steak - turns out it is pink slime) RemedyForce was taken over by Business.com (aka Salesforce.com). RemedyOnDemand - still exists -- but is part of Oracle Scalable Enterprise - which everybody calls Oh say ... can you see -- because nobody can actually see it working... kind of a weird industry joke... (Still not sure about it -- I think 2021 humor goes over my head) Same timeframe -- Oracle renamed Remedy to Oracle Enable ... and it became really the adhoc business back-office apps generator SRM was abandoned by Oracle -- really BMC killed it before Oracle got it (circa 2011) - BMC just never told the customers. Of course Kinetic Data stayed independent and front-ends both Oracle Service Support and the Enable framework - keeping customers happy - regardless of the shenanigans behind the scenes... BTW - the MN Vikings still are without a Superbowl in 2021 :( Obama gets reelected. Republican gets elected 2016 -- does a fair job - but chooses not to rerun. Hillary gets 2020. And that is all I know... -John On Mon, May 6, 2013 at 1:24 PM, Howard Richter hbr4...@gmail.com wrote: ** Yep and that is what Bain will sell first to pay for this deal. Maybe they will sell Remedy to Oracle and then BMC will license it back for ITSM. Hbr Sent from my iPhone 5 On May 6, 2013, at 1:43 PM, laurent matheo lm...@me.com wrote: ** Humm isn't mainframe the most profitable part of BMC? On 06 May, 2013,at 07:33 PM, patchsk vamsi...@gmail.com wrote: ** We can never know how the forces end up playing the cards. After all the links between ServiceNow and Remedy/BMC are not very distant. ServiceNow is a software-as-a-service (SaaS) provider of IT service management (ITSM) software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. The M in BMC John Jay Moores -- He founded BMC Software in Texas in 1980 and was the lead venture capital financier for Peregrine Systems in California starting in 1981 as well as ServiceNow another California corporation founded in 2005. http://en.wikipedia.org/wiki/John_Moores_(baseball) http://en.wikipedia.org/wiki/ServiceNow On Monday, May 6, 2013 9:46:58 AM UTC-7, arslist wrote: ** Peregrine bought the company, I guess they don’t exist anymore so I can’t be sued, to destroy it. It was competition they wanted eliminated, IMHO based on their actions and the words at the Peregrine Synergy conference I attended in 2002. Whilst this current buyout looks less sinister in those terms, we of course need to wait to see how it all plays out. There is some talk that it will split off the mainframe from the rest, but I haven’t heard any rumours about what they want to do with both pieces. I think the Remedy brand and the ITSM product are too valuable for anyone to want to eliminate them, other than Service-Now, and I don’t think they have the financial resources to buy it. WWRUG13 is getting more and more interesting J [Oracle World is the Week before, lol]. Daniel From: Action Request System discussion list(ARSList) [mailto:ars...@arslist.org] On Behalf Of William Rentfrow Sent: May 6, 2013 10:10 AM To: ars...@arslist.org Subject: Re: huh? financial news for bmc ? ** I have $1 on this being Peregrine 2.0. From: Action Request System discussion list(ARSList) [mailto:...@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Monday, May 06, 2013 8:37 AM To: ars...@arslist.org Subject: Re: huh? financial news for bmc ? ** I just hope some guys I know at BMC will be ok after the buyout... This could good or this could be a disaster... On 06 May, 2013,at 03:32 PM, Sylvain YVON sylvai...@gmail.com wrote: ** https://communities.bmc.com/people/mstouse/blog/2013/05/06/bmc-software-writes-a-new-line-of-code-today?utm_source=twitterfeedutm_medium=twitter On Mon, May 6
OT: : A private equity group made up of Bain Capital LLC and Golden Gate Capital Corp has emerged as the lead contender to buy BMC Software Inc for more than $6.5 billion,
Happy Wednesday to all, I just wanted to share an item I received on my Google alert. Bain, Golden Gate in the lead to buy BMC Software: Sources Economic Times A deal for BMC Software would represent one of the largest leveraged buyouts so far this year, after Michael Dell teamed up with private equity firm Silver Lake to take Dell Inc private for $24.4 billion earlier this year. Silver Lake accounts for only ... http://economictimes.indiatimes.com/news/international-business/bain-golden -gate-in-the-lead-to-buy-bmc-software-sources/articleshow/19814853.cms Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = mailto:hrich...@richter-home.net hrich...@richter-home.net Linkedin profile http://www.linkedin.com/in/hbr4270 http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT: For us science nerds out there Stephen Hawking: Space Exploration Is Key To Saving Humanity
All, Happy Friday. I just saw this article and thought that maybe JFK was right, space is our future. Here is the link to that article http://www.huffingtonpost.com/2013/04/11/stephen-hawking-space-exploration-h umanity_n_3061329.html?utm_hp_ref=science Something to think about, Howard ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: An unexpected fork in the road... (Wonder if BMC or new owner is getting ready to sell parts to Oracle)
All, I am starting to wonder if the overall plan is to break up the company to and to sell the Remedy piece to Oracle and then license it back for ITSM (as well as the Cloud and other items). Just saying. Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Teri Stevenson Sent: Saturday, April 06, 2013 12:08 AM To: arslist@ARSLIST.ORG Subject: Re: OT: An unexpected fork in the road... ** BMC had another large reduction and cut way too many bright minds again http://www.chron.com/news/article/BMC-Software-reduces-its-workforce-4408018 .php Teri Stevenson Remedy Developer PGE Sent from Yahoo! Mail for iPhone _ From: Joe D'Souza jdso...@shyle.net; To: arslist@ARSLIST.ORG; Subject: Re: OT: An unexpected fork in the road... Sent: Fri, Apr 5, 2013 8:55:11 PM Yup I think that too.. And its one of the worst mistakes BMC has made since Remedy Corporation's (not BMC) decision to sell out to Peregrine. The dark might soon return. Hopefully the product would survive this one too. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, April 05, 2013 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: OT: An unexpected fork in the road... ** I think if it were his choice, the announcement would have been worded differently. Not trying to start any rumors or badmouth anyone, just giving my read on the situation with the extremely limited information available. Rick On Apr 5, 2013 11:07 AM, Longwing, Lj llongw...@usgs.gov javascript:return wrote: ** You know...I don't think he said if it was his choice to leave or not...you never know...Unisys may be borging him On Fri, Apr 5, 2013 at 11:40 AM, Sanford, Claire claire.sanf...@memorialhermann.org javascript:return wrote: I would be willing to bet, whoever they get will not fit in his shoes, unless they came from the same shoe store! Big huge mistake! David has been the best advocate BMC ever had (other than Doug M.) in the Developer community! I am very glad I had the opportunity to meet him in person and in the virtual world! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG javascript:return ] On Behalf Of Smerz, Christian Sent: Friday, April 05, 2013 7:05 AM To: arslist@ARSLIST.ORG javascript:return Subject: Re: OT: An unexpected fork in the road... Whoever it is better have big feet, what with all the shoes comments on here ;) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG javascript:return ] On Behalf Of Patrick Zandi Sent: Friday, April 05, 2013 6:35 AM To: arslist@ARSLIST.ORG javascript:return Subject: Re: OT: An unexpected fork in the road... Is someone taking his role? Sent from my iPhone On Apr 5, 2013, at 7:06, Danny Kellett danny.kell...@strategicworkflow.com javascript:return wrote: David, Sad news and I hope whoever takes over your role understand the importance of having a dependable voice out there in the community. There were, and I am sure will continue to be, frustrating times when the product/BMC challenges us and I think you certainly added calm to that storm. I always found your posts helpful and for that I thank you and wish you all the luck for the future. Danny Hi All, I watched the movie Moneyball a few nights ago. Billy Beane (general manager for the Oakland A's) had advice for delivering bad news - just give it to 'em straight. So here goes. As of April 5th, I'm no longer an employee of BMC Software, Inc. While my disclaimer has always stated that my participation in this group wasn't an official function for BMC, obviously this turn of events puts a significant kink in my continued involvement in the ARSList. :-) Note that this is in no way a result of the April Fool's posting that I sent out... lest someone jump to an errant conclusion. I won't be able to discuss any details of the situation, but you guys deserved to hear the news straight from the horse's a er... mouth. This has been an amazing 7 years of my career and all of you are the reason for that. This is the most vibrant, animated and supportive group I've ever had the pleasure to be a part of. I've met many of you in person, talked with even more in virtual space, but I feel like a part of a family with all of you. I will truly miss the opportunity to represent the brand and products that you channel so much passion and positive energy towards. This E-mail address (david_eas...@bmc.com javascript:return mailto:david_eas...@bmc.com javascript:return ) will cease functioning, but I've created a new E-mail address (david_easter...@yahoo.com javascript:return mailto:david_easter...@yahoo.com javascript:return ) and subscribed to the list as a private citizen. I'll continue to
OT: April 3 marks the 40th anniversary of the first cell phone call
All, Even though it is not Friday, if found that today (April 3) marks the 40th anniversary of the first cell phone call So since we all use them and abuse them, maybe we need to give them the gift of cleaning our cell phone, letting them sleep in or even buying them a nice dinner (some bits and bytes would be nice. See the article at Huffington post. http://www.huffingtonpost.com/2013/04/03/cell-phone-birthday_n_3007003.html http://www.huffingtonpost.com/2013/04/03/cell-phone-birthday_n_3007003.html ?utm_hp_ref=email_share Take care all, hbr Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hrich...@richter-home.net Linkedin profile http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
WWRUG 2013 question
All, Last year I got a new kidney and this year I might attend my first WWRUG after working with remedy since 96. So I need to ask where, when, how much, hotel costs and anything else you can think of, so I can try and get the funding. It would be great to put a face to a lot of names and learn from the best in the world of remedy. Howard Sent from my iPhone 5 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Password reset tool that integrates with ITSM 7.6.4 or greater
Any one know of an ldap password reset tool that integrates with ITSM 7.6.4 or greater? Thanks Hbr Sent from my iPhone 5 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Task create via web service?
Good morning, afternoon and evening all. I just was asked a strange question. If I have a change inplace (lets say draft mode), could an external system push tasks into those changes via a web service? Thanks, Howard Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Slow system restart/arsystem errors after restarting the mid-tiers on 7.6.4
Happy Friday all, We have been seeing a very strange error since our go-live with 7.6.4 (and working with no luck with BMC support), when we restart our mid-tiers. We are on windows server 2008 and using MSSQL 2008. What we have seen is we will shut down our two customer facing arservers (as well as our integration arserver), as well as our three mid-tiers. Then we bring up our three arservers (integration first, then the two customer facing ones), with no issues. After testing them with auto creation of an incident via email (an integration we created) and some poking around using the old user tool, we bring up one of our mid-tiers (i.e. start up the tomcat engine). At that point, the arserver that the mid-tier starts to talk to, starts to show database time out errors and you can no longer log in via the user tool. It takes about 30 minutes for the system (the arserver/mid-tier) to stabilize and then we are able to bring up the other two mid-tiers. We have not seen this issue in our QA system (which is all on VM) and our staging system. They both have somewhat the same architecture and we have verified the mid-tier configuration/patch releases. Since we are still working with BMC support (for over 3 months on this), I just wanted to see if anyone had seen this type of issue on other 7.6.4 systems. Take care, Howard ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Slow system restart/arsystem errors after restarting the mid-tiers on 7.6.4
Done all of that. But with the latest outage we have it narrowed down to the restarting of the mid-tiers that is causing the issues. Sent to BMC on one of the restarts a multi gig log file. The strange item is that we refreshed our QA and staging system, with production data and the issue does not show up there. Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Friday, February 01, 2013 12:49 PM To: arslist@ARSLIST.ORG Subject: Re: Slow system restart/arsystem errors after restarting the mid-tiers on 7.6.4 Howard, I highly recommend turning on API/SQL logging to the same file, and then startup the Mid-Tier. At the end of the 'unavailable' period you should have a VERY good log file that will be able to be analyzed by arwklga to give you the reasons for your errors. It will tell you what API calls were taking the longest as well as the SQL in question, from that you should be able to analyze what in your system is slow and in turn tune it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Friday, February 01, 2013 10:40 AM To: arslist@ARSLIST.ORG Subject: Slow system restart/arsystem errors after restarting the mid-tiers on 7.6.4 ** Happy Friday all, We have been seeing a very strange error since our go-live with 7.6.4 (and working with no luck with BMC support), when we restart our mid-tiers. We are on windows server 2008 and using MSSQL 2008. What we have seen is we will shut down our two customer facing arservers (as well as our integration arserver), as well as our three mid-tiers. Then we bring up our three arservers (integration first, then the two customer facing ones), with no issues. After testing them with auto creation of an incident via email (an integration we created) and some poking around using the old user tool, we bring up one of our mid-tiers (i.e. start up the tomcat engine). At that point, the arserver that the mid-tier starts to talk to, starts to show database time out errors and you can no longer log in via the user tool. It takes about 30 minutes for the system (the arserver/mid-tier) to stabilize and then we are able to bring up the other two mid-tiers. We have not seen this issue in our QA system (which is all on VM) and our staging system. They both have somewhat the same architecture and we have verified the mid-tier configuration/patch releases. Since we are still working with BMC support (for over 3 months on this), I just wanted to see if anyone had seen this type of issue on other 7.6.4 systems. Take care, Howard _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Slow system restart/arsystem errors after restarting the mid-tiers on 7.6.4
Hey Phil, Hope your doing well. That is a call for Monday. Thanks for the idea, Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil Sent: Friday, February 01, 2013 2:01 PM To: arslist@ARSLIST.ORG Subject: Re: Slow system restart/arsystem errors after restarting the mid-tiers on 7.6.4 Hi Howard! I'd ask the BMC support person handling your case to get in touch with OnDemand Operations support and find out what the latest hotfix patches are for ARS and MT. I just wrapped up a gig with OnDemand, and they seem to get the hotfixes very quickly, so if you knew precisely what to ask for then you might get a code fix for your issue. I recall several memory related hotfixes over the past few months for ARS and for MT. FWIW, --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Friday, February 01, 2013 13:32 To: arslist@ARSLIST.ORG Subject: Re: Slow system restart/arsystem errors after restarting the mid-tiers on 7.6.4 Done all of that. But with the latest outage we have it narrowed down to the restarting of the mid-tiers that is causing the issues. Sent to BMC on one of the restarts a multi gig log file. The strange item is that we refreshed our QA and staging system, with production data and the issue does not show up there. Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Friday, February 01, 2013 12:49 PM To: arslist@ARSLIST.ORG Subject: Re: Slow system restart/arsystem errors after restarting the mid-tiers on 7.6.4 Howard, I highly recommend turning on API/SQL logging to the same file, and then startup the Mid-Tier. At the end of the 'unavailable' period you should have a VERY good log file that will be able to be analyzed by arwklga to give you the reasons for your errors. It will tell you what API calls were taking the longest as well as the SQL in question, from that you should be able to analyze what in your system is slow and in turn tune it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Friday, February 01, 2013 10:40 AM To: arslist@ARSLIST.ORG Subject: Slow system restart/arsystem errors after restarting the mid-tiers on 7.6.4 ** Happy Friday all, We have been seeing a very strange error since our go-live with 7.6.4 (and working with no luck with BMC support), when we restart our mid-tiers. We are on windows server 2008 and using MSSQL 2008. What we have seen is we will shut down our two customer facing arservers (as well as our integration arserver), as well as our three mid-tiers. Then we bring up our three arservers (integration first, then the two customer facing ones), with no issues. After testing them with auto creation of an incident via email (an integration we created) and some poking around using the old user tool, we bring up one of our mid-tiers (i.e. start up the tomcat engine). At that point, the arserver that the mid-tier starts to talk to, starts to show database time out errors and you can no longer log in via the user tool. It takes about 30 minutes for the system (the arserver/mid-tier) to stabilize and then we are able to bring up the other two mid-tiers. We have not seen this issue in our QA system (which is all on VM) and our staging system. They both have somewhat the same architecture and we have verified the mid-tier configuration/patch releases. Since we are still working with BMC support (for over 3 months on this), I just wanted to see if anyone had seen this type of issue on other 7.6.4 systems. Take care, Howard _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Touch Screen Interface to Remedy/ITSM 7.6.4
I never saw any update on the list, for this question. We are just talking about it here, but I can not find any one that has done it or has any info. Hbr Sent from my iPhone 5 On Jan 23, 2013, at 7:09 PM, Samuel J Albury III sjalb...@dne-llc.com wrote: Please update us on that. I am very interested. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: License question
David, I think all of us admins/consultants/etc. would give you a great big thank you, if the mapping/utility you and your team at BMC is created and then published. This has been a pain in my side since my days with Remedy. Take care and thanks, Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, January 24, 2013 3:40 PM To: arslist@ARSLIST.ORG Subject: Re: License question ** The answer is because the license is different than the sales bundle. Service Management Specialist is a sales bundle. AR User Fixed is a license contained in that bundle. Think of it this way - when you buy a car, they offer you bundles of stuff. For example, they may offer you an Off-Road bundle that includes heavy duty floor mats, mud flaps for the tires, a brush cutter on the front bumper and bigger tires. When you buy that bundle, you're not given a thing called an Off-Road- you're given all the contents of the bundle. The ITSM Suite bundles are the same way. When you buy a bundle, you are given the licenses contained in that bundle. For example, If you buy the BMC Remedy Suite - Floating User Add-On License bundle, you get: . BMC:Incident Mgmt User Floating license . BMC:Problem Mgmt User Floating license . BMC:Change Mgmt User Floating license . BMC:Asset Mgmt User Floating license . BMC:Service Level Mgmt User Floating license . AR User Floating license Along with some additional entitlements that are legal, but not entered into AR System as a license. Note that everyone's been dealing with this for years and years - it's not new to the ITSM Suite. When you bought a Service Desk license under legacy pricing, there's no Service Desk user license in AR System to enter. You had a BMC:Incident Mgmt User Floating license and a BMC:Problem Mgmt User Floating license. There is absolutely a need to provide some sort of mapping/utility that says when you buy X sales bundle, you get Y licenses, though - I completely agree with that. It's a recognized pain point for the customer base and there are certainly internal discussions on how to try and lessen the confusion caused by the sales bundle model. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, January 24, 2013 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: License question ** I don't see Service Management Specialist anywhere in the config. Why does the configuration and legal license naming have to be so convoluted? Is there anybody out there who has been able to take the documentation that indicates your licensed capacity (sent when you purchase or renew support) and then go configure an AR server with the appropriate number of licenses for the various types? Sorry for the mini rant but this is one area that has gotten worse over the years. It seems we need to hire professional services just to map legaleze/licenseze to how the server is configured. Jason On Wed, Jan 23, 2013 at 1:57 PM, Easter, David david_eas...@bmc.com wrote: The ITSM Suite user license bundle that you'd need is the Service Management Specialist. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, January 23, 2013 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: License question Hi, The task forms does not seem to be tagged with a licensed application. In other words, an AR User Fixed/Floating would be adequate. Check with your sales rep what kind of license you should actually order. Probably a Specialist Fixed/Floating... Best Regards - Misi, RRR AB, http://rrr.se I was wondering if anyone knew what type of license a user would need if they were just working on modifying tasks in Task Management. I see Task User doesn't have a license type required, but would they need to have an AR User Floating/Fixed? [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0]
Re: Knowledge Management 7.6.4 license?
David, Thanks for information. In all of my years of working with BMC/Remedy, the sales bundles have always confused me and they seem to always change. Thanks again and have a great weekend, Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, January 17, 2013 1:42 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledge Management 7.6.4 license? You're mixing sales bundles with technical licenses. The Knowledge Management Specialist user bundle contained the entitlement to perform RKM administrator and analysis on RKM 7.5 and earlier. It had a pre-requisite of owning the Service Management Specialist license user bundle which contained the entitlement to SRM as an administrator/analyst as well as the AR System user license (and entitlement to use it). The RKM Specialist user bundle was made obsolete with the release of 7.6.0x. In 7.6.0x, the RKM user bundle described below is what powers and entitles the use of Remedy Knowledge Management 7.6.0x and later. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard's Gmail Sent: Wednesday, January 16, 2013 5:13 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledge Management 7.6.4 license? David Thanks. I guess my confusion is the old version of RKM and the current one. I saw that we own 7 of something called a knowledge management specialist floating add on license. So I am trying to understand what licenses (other then AR or ITSM) are needed for the 5 different roles that use 7.6.4 RKM. For example does the knowledge viewer part of this RKM bundle? I tried to find some doc that spells this out, but with no luck. So I you know of something please point it out. Take care and thanks Hbr Sent from one of Howard's iPads On Jan 16, 2013, at 2:57 PM, Easter, David david_eas...@bmc.com wrote: Hi Howard, No user licenses come with the module. User capacity is purchased separately from the application. It is not correct to say the RKM User licenses are paper - they are not. You require an AR System user license to be able to perform administration or analyst functions within RKM. This is what is included with the RKM User bundle. Purchase of the RKM User bundle provides legal enablement to use the AR System User license to perform those actions within RKM. It is correct that because RKM shares the same user licenses as AR System that a unique RKM user license is not tracked within, for example, the License Usage Report. There is not currently a convenient method to determine which users allocated an AR System user license are using RKM and which are not. Some customers have enabled auditing on key RKM forms to track when a user utilizes the RKM product - and this can be used for internal confirmation that the application is being used. The Self-Service End User license is paper - but is needed to provide legal enablement to end users using read licenses to access either SRM or RKM. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Wednesday, January 16, 2013 10:38 AM To: arslist@ARSLIST.ORG Subject: Knowledge Management 7.6.4 license? Good morning, afternoon and evening all, I think that RKM 7.6.4 uses paper licenses, but I was wondering how many came with the module. Also am I correct that it is a paper license and if so how can one keep track of the usage? As always take care and thanks, Howard Sent from one of Howard's iPads __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or
Off Topic:: Hug your kids, your parents or at least call them today.
All, The Friday postings on this group, always give me a great start to the weekend, and even at times I have added to that tradition. However, this Friday post will not have that same effect. On Fridays, I work at home and all day today I have been watching the tragedy at Sandy Hook Elementary School. I cannot imagine how everyone who was touch by this must feel. I see in my mind's eye, a brother or sister looking for their sibling, or a parent who was planning a vacation or the upcoming holiday, now planning a funeral. I know this is a list to share our knowledge of the technology that we have with others, but in some ways we are a family that has gone through sickness, babies and other life events. So I am sorry if some do not feel that this posting is appropriate for this group. I just thought that today or this weekend is a time that we need to hold our children a little closer, reach out to our parents (if we can), and reflect on something more than technology. So hug or call your children tonight and take care, Howard ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: The New BMC Chat (what version of ARS and ITSM will it work on)
Dave Thanks. I think BMC support needs this info as well. Howard Sent from my iPhone 5 On Dec 10, 2012, at 12:41 PM, Easter, David david_eas...@bmc.com wrote: As I mentioned, below, the link that Prof. Strauss forwarded is regarding the upper case BMC Chat. The BMC Chat application is included in the BMC Remedy IT Service Management Suite (which is a marketing bundle that contains a bunch of products). -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Monday, December 10, 2012 8:22 AM To: arslist@ARSLIST.ORG Subject: Re: The New BMC Chat (what version of ARS and ITSM will it work on) Dave Thanks for the info, however, what does the customer support notice (11/26/12) talk about? It states BMC Chat 8.0, product ITSM 8.0, 7.6.04 Howard Sent from my iPhone 5 On Dec 10, 2012, at 10:56 AM, Easter, David david_eas...@bmc.com wrote: The naming is a little confusing. Just think of it this way: BMC Chat - upper-case Chat. This is the product that was obtained from the my-eService acquisition and in the doc link that Prof. Strauss forwarded. It is intended primarily to provide a Virtual Chat agent for end users as well as communication with end users. http://www.myeservice.com/wp/products/ chat - lower-case chat. This is functionality provided by AR System that utilizes integration with an XMPP chat server (like OpenFire). It is used primarily for communication between back-end technicians - not with end users. https://docs.bmc.com/docs/display/public/ars8000/Configuring+chat The chat (lower case) functionality was first introduced in AR System 8.0.00 / ITSM 8.0.00 - so it's not available in previous versions of AR System / ITSM. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Monday, December 10, 2012 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: The New BMC Chat (what version of ARS and ITSM will it work on) If it was the same briefing that I attended, I believe the line may have been blurred a bit between SRM, the AI agent, and the rest of the chat functionality. I recall the BMC folks saying that SRM 8.0 was compatible with ARS and ITSM 7.6.4 and that we could upgrade SRM on its own now. The chat functionality did seem kind of cool, especially since they said it could be integrated with Office Communicator. My suggestion is to go to your sales person if support is not helpful. They should be able to easily get someone to get that information to you since it is a feature that BMC seems to be proud of. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: Saturday, December 08, 2012 5:06 PM To: arslist@ARSLIST.ORG Subject: The New BMC Chat (what version of ARS and ITSM will it work on) All, I hope you're having a great weekend. Now for my strange issue. My management team came back from Houston and was demoed the new BMC Chat, that was released with ITSM 8.0. During the meeting someone informed one of the managers that BMC Chat could be used with ITSM and ARS 7.6.4 (which we just upgraded to) and I was tasked to get more info. When I asked BMC support they say that is not true. Yet they cannot find any documentation that says that (i.e. no compatibility list) and in fact could not find any of the documentation on BMC Chat (I found it on my own, but compatibility was not part of what I found). So I am I at a loss. On one hand I have a manager that says he was told (by someone at this executive meeting in Houston that it will work with our current version and on the other BMC support that cannot even send me a compatibility doc (or even find anyone that can answer my question). Any ideas? Howard
Re: The New BMC Chat (what version of ARS and ITSM will it work on)
Dave Thanks for the info, however, what does the customer support notice (11/26/12) talk about? It states BMC Chat 8.0, product ITSM 8.0, 7.6.04 Howard Sent from my iPhone 5 On Dec 10, 2012, at 10:56 AM, Easter, David david_eas...@bmc.com wrote: The naming is a little confusing. Just think of it this way: BMC Chat - upper-case Chat. This is the product that was obtained from the my-eService acquisition and in the doc link that Prof. Strauss forwarded. It is intended primarily to provide a Virtual Chat agent for end users as well as communication with end users. http://www.myeservice.com/wp/products/ chat - lower-case chat. This is functionality provided by AR System that utilizes integration with an XMPP chat server (like OpenFire). It is used primarily for communication between back-end technicians - not with end users. https://docs.bmc.com/docs/display/public/ars8000/Configuring+chat The chat (lower case) functionality was first introduced in AR System 8.0.00 / ITSM 8.0.00 - so it's not available in previous versions of AR System / ITSM. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Monday, December 10, 2012 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: The New BMC Chat (what version of ARS and ITSM will it work on) If it was the same briefing that I attended, I believe the line may have been blurred a bit between SRM, the AI agent, and the rest of the chat functionality. I recall the BMC folks saying that SRM 8.0 was compatible with ARS and ITSM 7.6.4 and that we could upgrade SRM on its own now. The chat functionality did seem kind of cool, especially since they said it could be integrated with Office Communicator. My suggestion is to go to your sales person if support is not helpful. They should be able to easily get someone to get that information to you since it is a feature that BMC seems to be proud of. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: Saturday, December 08, 2012 5:06 PM To: arslist@ARSLIST.ORG Subject: The New BMC Chat (what version of ARS and ITSM will it work on) All, I hope you're having a great weekend. Now for my strange issue. My management team came back from Houston and was demoed the new BMC Chat, that was released with ITSM 8.0. During the meeting someone informed one of the managers that BMC Chat could be used with ITSM and ARS 7.6.4 (which we just upgraded to) and I was tasked to get more info. When I asked BMC support they say that is not true. Yet they cannot find any documentation that says that (i.e. no compatibility list) and in fact could not find any of the documentation on BMC Chat (I found it on my own, but compatibility was not part of what I found). So I am I at a loss. On one hand I have a manager that says he was told (by someone at this executive meeting in Houston that it will work with our current version and on the other BMC support that cannot even send me a compatibility doc (or even find anyone that can answer my question). Any ideas? Howard ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: The New BMC Chat (what version of ARS and ITSM will it work on)
Christopher, Thanks. Not even BMC support know that. Now I wonder what version of ARS does it need. Thanks again and take care, Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Saturday, December 08, 2012 10:29 PM To: arslist@ARSLIST.ORG Subject: Re: The New BMC Chat (what version of ARS and ITSM will it work on) ** You might want to check the online docs - a BMC Software Customer Support Notice went out on 26 Nov highlighting this: Type(2) Description Date Link Online Technical Documentation Online Technical Documentation Online documentation for the BMC Chat 8.0. November 15, 2012 HTML https://docs.bmc.com/docs/display/chat80 (3) Product Version(s) BMC Remedy IT Service Management Suite 8.0.00, 7.6.04 I downloaded the pdf docs that day, but have yet to dig into them. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Saturday, December 08, 2012 6:44 PM To: arslist@ARSLIST.ORG Subject: Re: The New BMC Chat (what version of ARS and ITSM will it work on) ** I wonder if there is some confusion regarding what is now BMC Chat and what was my-eService Virtual Agent. We were a my-eService customer and used Virtual Agent with AR 7.5 and Help Desk 6. Now that BMC owns my-eService I am not sure if it is possible to get older version of the product. If it is possible to get it in a pre-BMC Chat version, that might be what was discussed with the manager. The last version of Virtual Agent we worked with was 7.2 but I can't imaging it changed too drastically (the Remedy pieces anyways, the UI did become more webby). The way it was designed pre-BMC it was pretty self-sufficient and you just have to plug it into your existing Incident Management system and people data (we use a custom form). Since BMC incorporating it so quick it make me think they didn't change it too much to get it out the door. Again this is speculation since I haven't see Chat 8.0. I am not surprised that support doesn't have the pre-BMC documentation or know too much about it since it was a pretty recent acquisition. Jason On Sat, Dec 8, 2012 at 3:06 PM, Remedy rem...@richter-home.net wrote: All, I hope you're having a great weekend. Now for my strange issue. My management team came back from Houston and was demoed the new BMC Chat, that was released with ITSM 8.0. During the meeting someone informed one of the managers that BMC Chat could be used with ITSM and ARS 7.6.4 (which we just upgraded to) and I was tasked to get more info. When I asked BMC support they say that is not true. Yet they cannot find any documentation that says that (i.e. no compatibility list) and in fact could not find any of the documentation on BMC Chat (I found it on my own, but compatibility was not part of what I found). So I am I at a loss. On one hand I have a manager that says he was told (by someone at this executive meeting in Houston that it will work with our current version and on the other BMC support that cannot even send me a compatibility doc (or even find anyone that can answer my question). Any ideas? Howard ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.jpg
Re: Blue (new) license agreement issues...
Good morning Misi, I would ask to see it in writing. When I was trying to make sure my companies licenses were correct, it took a number of conversations until I got the correct information. The Blue licensing model, seems to have a number of questions and miss information. Good luck and let us know what you find out. Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, November 27, 2012 3:52 AM To: arslist@ARSLIST.ORG Subject: Blue (new) license agreement issues... Hi, I have a client with Service Desk Fixed/Floating licenses. Technically, 1 Service Desk Fixed/Floating license equals this: 1 AR User Fixed/Floating 1 Incident Mgmt Fixed/Floating 1 Problem Mgmt Fixed/Floating They are told that they are NOT allowed to run home-grown forms on a Service Desk Fixed/Floating license! If we go into more details, they want to move some of the Service Desk Fixed/Floating licenses to a separate server where the home grown license resides. But to me, that should make no difference. Any input on this? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
OT: My Thanksgiving thoughts
Since tomorrow is Thanksgiving and I have made the promise to my wife that I will not be touching one of my computers/ipads/iPhones, so I thought I would post my Thanksgiving thoughs today. For me Thanksgiving is a time to give thanks for what we have received and where our lives have gone. Also I have always thought that this is the time to thank those that have helped me and those I care about. As some of you might know, this year my life has undergone such major changes which I would have never thought possible. I have received the gift of life from my son (a kidney), and with the help and prayers of all, both of us are doing great. I am also about to celebrate my 35th wedding anniversary with person, who's intelligence and beauty words cannot describe, So I can only say that I am very thankful to my wife, two sons and all of my friends. I can only hope and pray that each and every one is as fortunate as I have been. Enjoy life and stay healthy. Now something fun to think about; Thanksgiving dinners take eighteen hours to prepare. They are consumed in twelve minutes. Half-times take twelve minutes. This is not coincidence. Erma Bombeck Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hrich...@richter-home.net Linkedin profile http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG BMC Sale Rumors
My two cents is that Oracle will be the buyer of BMC or parts of it one day. I always felt that that would be a great match and bring the ARsystem up to the next level. I might not be right and it's just my two cents, but you never know. Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Saturday, October 20, 2012 5:09 PM To: arslist@ARSLIST.ORG Subject: WWRUG BMC Sale Rumors The entire HP vs BMC thing is entirely subjective. JSS came within an inch of an SSO Plugin sale in 2010 only to be scuppered by the organisation cancelling the BMC project. And I've spoken to a couple HP customers complaining about HP support and asking if BMC were as bad. I pointed them at arslist and the huge support rant. On that note, did anyone from BMC apologise for the poor support documented by many users? I recall they were sending someone to rug to listen. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Getting deadlock issue when querying data directly, from a MSSQL 2008 DB and on 7.6.4 ARserver
Ravi, We are on SP3 of the ARserver and SP2 of ITSM. I have asked my DB to look at the two snapshot values you talked about. By the way what should they be to prevent this type of issue. Thanks again and take care, Howard Sent from one of Howard's iPads On Oct 8, 2012, at 11:29 AM, ravi rai ravira...@hotmail.com wrote: ** Howard Which SP you are on 7604 Overview console 7604 default installation is single threaded causing perfomance issues. BMC has a hot fix for this. Also check SNAPSHOT ISOLATION and READ COMMIT SNAPSHOT value on DB Side Regards Ravi Rai Date: Mon, 8 Oct 2012 10:51:59 -0400 From: howard.rich...@coxinc.com Subject: Getting deadlock issue when querying data directly, from a MSSQL 2008 DB and on 7.6.4 ARserver To: arslist@ARSLIST.ORG ** Good morning, afternoon and evening all, Before we upgraded to 7.6.4 (ITSM and Arserver) we were on 7.5.6 and ITSM 7.6.1, and was able to query the MSSQL 2005 database directly, to pull some reporting data back. Since upgrading to 7.6.4 (ITSM and ARserver) and going to MSSQL 2008, when our user load is high we are getting deadlock issue when querying data directly. When the user load is low (like 3am) we have no issues. Any ideas? Take care, Howard image001.gif Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.pngimage003.pngimage004.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Self Service User Licenses (named or floating)
One question are they named licenses or floating? Take care, Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hocks, Mike (DOT) Sent: Monday, October 01, 2012 6:26 PM To: arslist@ARSLIST.ORG Subject: Re: Self Service User Licenses Awesome...so my self service users will never see any not enough license error messages... Thanks for the quick reply. Michael Hocks (651) 366-4091 mike.ho...@state.mn.us Sent from my iPhone On Oct 1, 2012, at 5:21 PM, Easter, David david_eas...@bmc.com wrote: Self-service licenses are paper licenses that represent entitlement - there's no place that you have to enter them. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Hocks Sent: Monday, October 01, 2012 3:14 PM To: arslist@ARSLIST.ORG Subject: Self Service User Licenses My environment is 7.6.04 in windows w/ sql backend Where do I adjust the number of concurrent self-service user licenses? I have purchased additional self-service license packs and I want to update my system so we can allow for the additional users (non-support staff) to login in to self-service and leverage SRM. Thanks, -Mike __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Email Engine Hanging
It would not slow the email engine, however, the logic in the arsystem could be impacted. We only save 30 days back and saw a little performance bounce. Enjoy the weekend Howard Sent from my iPhone 4 On Sep 8, 2012, at 11:15 AM, Teresa Fannin teresasfan...@aol.com wrote: ** I was wondering if keeping every email that has ever been sent on a system that is 4 years old with thousands of emails every day would decrease email performance? Teresa In a message dated 9/7/2012 07:22:29 P.M. Central Daylight Time, hbr4...@gmail.com writes: I have seen this on many versions. Enable email logging and look for a couple of items. 1. Does the mail box your picking up from have a large number of emails to be picked up? 2. Is the engine hanging on a type of email, maybe with large attachments? 3. How much memory do you have on the server, how much is allocated for the java process that the engine is using? 4. Before you kill the engine, are you looking at the memory that it's using? In the past I have seen three main reasons for the hanging of the engine: Memory, bad email message (that could not be processed, like an encrypted message), to many messages to be picked up (if you are using inbound emails).. Remember logging will help. Good luck and take care of you kidneys, Howard Sent from one of Howard's iPads On Sep 7, 2012, at 5:25 PM, Randeep Atwal ratwals...@gmail.com wrote: Running a query (monitoringtools usually have a db row count monitor) of the oldest unsent message greater than x minutes ago is a way to understand if it's hung and automate a restart. Sent from my BlackBerry device on the Rogers Wireless Network -Original Message- From: Boyd, Rebeccaboy...@wfu.edu Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Fri, 7 Sep 2012 16:48:37 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: Email Engine Hanging We run a PowerShell script which looks for error in the stderr.out log. On Fri, Sep 7, 2012 at 2:23 PM, Karthik karthik...@gmail.com wrote: ** Did you check if performance of remedy was good when the email engine was hung? Sometimes when the performance is not stable it tends to hang. Also, are there any errors in the stderr.out log file? Regards, Karthik On Sep 7, 2012 11:16 PM, Leonard Johnson leonard.john...@accenture.com wrote: hey all, Every now and then our email engine hangs (hasnt everyone's?). Starting and stopping this will get emails going again but I am wondering if anyone has used ProactiveNet or other monitoring to catch this when it happens. Since the email Engine service is still showing as running, I can't really use that for monitoring. Any idea of what log or method I can use to proactively catch this prior to customers calling to say they arent getting their notifications? I haven't dug very deep on this yet but this is always the place I find the right answers and putting it out to you all first. Thanks for any input. LJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Rebecca Boyd Application Administrator Wake Forest University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: If BMC Remedy had a theme song
Very nice… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Maddala, Venkat Sent: Friday, August 31, 2012 12:01 AM To: arslist@ARSLIST.ORG Subject: Re: If BMC Remedy had a theme song ** Got some serious development to do this weekend, so made a playlist form all the theme song nominations. Here is the Spotify playlist: Remedy Theme Songs http://open.spotify.com/user/venkatmaddala/playlist/68oSEvUd2uE85Bb9Ve79Li Tracks included: 99 bottles of beer on the wall Thunderstruck AC/DC Boulevard of Broken Dreams by Green Day Top Gun Theme Song Danger Zone Someone I use to know by Gotye 99 problems - Jay-Z Pandemonium - HIM The change - Evanescence Personal Jesus - Depeche mode If I Had my way by Valerie Dunbar Ring of Fire - Johnny Cash Start me up by Rolling Stones Take this Job and Shove it Remedy by the Black Crowes Remedy by Little Boots Hotel California Poison by The Prodigy The Remedy by Jason Mraz No More Drama by Mary J. Blige Wouldn't It Be Good by Nik Kershaw Happy Weekend everyone… Venkat Maddala http://RemediesForRemedy.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Givens, Gregory CTR NPC, Pers 54 Sent: Wednesday, August 29, 2012 4:51 PM To: arslist@ARSLIST.ORG Subject: Re: If BMC Remedy had a theme song Wouldn't It Be Good - Nik Kershaw -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Wednesday, August 29, 2012 3:43 PM To: mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: If BMC Remedy had a theme song ** Got my vote. I saw him live in Camden NJ on Sunday night. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Roney Varghese Sent: Wednesday, August 29, 2012 2:52 PM To: mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: EXTERNAL: Re: If BMC Remedy had a theme song ** Yeah I donno if you guys have heard this one. It always makes me think about remedy. Jason Mraz The Remedy Chorus. The remedy is the experience. This is a dangerous liaison I say the comedy is that it's serious. This is a strange enough new play on words I say the tragedy is how you're gonna spend The rest of your nights with the light on So shine the light on all of your friends When it all amounts to nothing in the end. Regards, Roney Samuel Varghese Sent from my iPad On Aug 29, 2012, at 1:12 PM, Pierson, Shawn mailto:shawn.pier...@sug.com shawn.pier...@sug.com wrote: ** I’ve always thought of the song by The Prodigy, “Poison.” The lyrics are mostly the two guys singing back and forth, “I got the poison…” then the other “I got the remedy, I got the pulsating rhythmical remedy.” I don’t know about you, but my 7.6.4 installation is neither pulsating or rhythmical. I’m not sure if that’s good or bad. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Tuesday, August 28, 2012 5:03 PM To: mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: OT: If BMC Remedy had a theme song ** (I went to a baseball game last night (Minnesota Twins) -- and for some reason I was paying attention to the theme song for each batter -- kind of fun) Anyways, if BMC Remedy had a theme song - what would it be? -John -- John Sundberg Kinetic Data, Inc. Your Business, Your Process Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award mailto:john.sundb...@kineticdata.com john.sundb...@kineticdata.com 651.556.0930 I http://www.kineticdata.com www.kineticdata.com http://www.kineticdata.com/ http://www.kineticdata.com/ _attend WWRUG12 http://www.wwrug.com www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed
Re: If BMC Remedy had a theme song
I might add Greenback Boogle - Ima Robot Money for Nothing - Dire Straits Life Is a Lemon and I Want My Money Back - Meat Loaf Here We Go Again - Demi Lovato Damaged - Danity Kane (just swap heart for software) Or this this video (called fix it) http://www.youtube.com/watch?v=katzz57tmm4 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith Sent: Friday, August 31, 2012 9:48 AM To: arslist@ARSLIST.ORG Subject: OT: If BMC Remedy had a theme song ** My playlist would also include, with the titles speaking for themselves. Push It - Garbage Crazy - Gnarls Barkley 21st Century Breakdown - Green Day Can I play with Madness - Iron Maiden Fix You - The Offspring Frayed Ends of Sanity - Metallica Don't Look Back In Anger - Oasis First It Giveth - Queens of the Stone Age The Way It Is - The Strokes Everybody Wants The Same Thing - Scissor Sisters Try, Try, Try - Smashing Pumpkins Walk Away - Franz Ferdinand Changes - David Bowie I think I've contributed my two cents to this thread now.. Keith Sinclair Sr. Application Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Friday, August 31, 2012 7:36 AM To: arslist@ARSLIST.ORG Subject: Re: If BMC Remedy had a theme song ** Most excellent!!! -John On Thu, Aug 30, 2012 at 11:00 PM, Maddala, Venkat venkat.madd...@ncr.com wrote: ** Got some serious development to do this weekend, so made a playlist form all the theme song nominations. Here is the Spotify playlist: Remedy Theme Songs http://open.spotify.com/user/venkatmaddala/playlist/68oSEvUd2uE85Bb9Ve79Li Tracks included: 99 bottles of beer on the wall Thunderstruck AC/DC Boulevard of Broken Dreams by Green Day Top Gun Theme Song Danger Zone Someone I use to know by Gotye 99 problems - Jay-Z Pandemonium - HIM The change - Evanescence Personal Jesus - Depeche mode If I Had my way by Valerie Dunbar Ring of Fire - Johnny Cash Start me up by Rolling Stones Take this Job and Shove it Remedy by the Black Crowes Remedy by Little Boots Hotel California Poison by The Prodigy The Remedy by Jason Mraz No More Drama by Mary J. Blige Wouldn't It Be Good by Nik Kershaw Happy Weekend everyone. Venkat Maddala http://RemediesForRemedy.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Report limit in ITSM 7.6.4
Mac, We were trying to go to 15k. What is funny is that you have two additional changes that I was not given by BMC. arsystem.nativereport.onscreen_max_entries=5000 arsystem.webreport.onscreen_max_entries=5000 In fact the two entries above, are not in our config.properties file. The one we were given was this one. #Maximum entries to be exported to CSV file arsystem.FileExport_max_entries=15000 More incomplete info from BMC support. Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mac Rhoades Sent: Thursday, August 16, 2012 8:08 AM To: arslist@ARSLIST.ORG Subject: Re: Report limit in ITSM 7.6.4 ** Howard, We were having the same problem with our reports. Here is what we got back from BMC. These numbers worked for us but you may need different ones. The only additional thing I did was to bump the CSV file entry below to 5000. I don't know of a limit on what the numbers can be but obviously the higher the number the heavier the load on processing. You will need to have Midtier 7.6.04 sp3 installed and then apply the hotfix dated July 7th. The hotfix can be downloaded from ftp://ftp.bmc.com/outgoing/7604sp3_hotfix ftp://ftp.bmc.com/outgoing/7604sp3_hotfix. Once the hotfix applied, the following needs to be added to the midtier's config.properties file: #Maximum entries to be fetched for AR System/Native report to be displayed on screen arsystem.nativereport.onscreen_max_entries=5000 arsystem.webreport.onscreen_max_entries=5000 #Maximum entries to be exported to CSV file arsystem.FileExport_max_entries=2000 Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 mailto:cmrho...@rockwellcollins.com cmrho...@rockwellcollins.com http://www.rockwellcollins.com/ www.rockwellcollins.com From:Howard's Gmail hbr4...@gmail.com To:arslist@ARSLIST.ORG Date:08/15/2012 08:00 PM Subject:Report limit in ITSM 7.6.4 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG _ Good morning, afternoon and evening (depending on your time zone) All, I wonder if anyone else has seen a limit on the amount of data (records), that the new reporting tool can pull back? For example if I run a query for the past 21days of reported incidents in the help desk form I pull back around 12k of incidents. However, if I create a report (with the new web reporting tool) with the same query, I only get back 2k of incidents. Am I crazy (be nice) or did I just find an issue with the new reporting tool? Howard Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Report limit in ITSM 7.6.4
Mac, I would not use the word funny, but sad. It seems at times we only get ½ fixes from support at BMC and that the drive is to close out issues and not fully make sure the resolution is correct. That is not the case for all of the support team members, but for some. Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mac Rhoades Sent: Thursday, August 16, 2012 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: Report limit in ITSM 7.6.4 ** Howard, What is even funnier is that the one they gave you has nothing to do with the number of records you pull for a report. That only has to do with exporting of records that you have already pulled. I ran into that one because I changed the webreport entry from the default of 2000 to 5000 but when the folks wanted to save them in a CSV file, that entry was still set to 2000 so I bumped it up to 5000 and everything worked. Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 mailto:cmrho...@rockwellcollins.com cmrho...@rockwellcollins.com http://www.rockwellcollins.com/ www.rockwellcollins.com From:Howard Richter hbr4...@gmail.com To:arslist@ARSLIST.ORG Date:08/16/2012 09:18 AM Subject:Re: Report limit in ITSM 7.6.4 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG _ ** Mac, We were trying to go to 15k. What is funny is that you have two additional changes that I was not given by BMC. arsystem.nativereport.onscreen_max_entries=5000 arsystem.webreport.onscreen_max_entries=5000 In fact the two entries above, are not in our config.properties file. The one we were given was this one. #Maximum entries to be exported to CSV file arsystem.FileExport_max_entries=15000 More incomplete info from BMC support. Howard From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Mac Rhoades Sent: Thursday, August 16, 2012 8:08 AM To: arslist@ARSLIST.ORG Subject: Re: Report limit in ITSM 7.6.4 ** Howard, We were having the same problem with our reports. Here is what we got back from BMC. These numbers worked for us but you may need different ones. The only additional thing I did was to bump the CSV file entry below to 5000. I don't know of a limit on what the numbers can be but obviously the higher the number the heavier the load on processing. You will need to have Midtier 7.6.04 sp3 installed and then apply the hotfix dated July 7th. The hotfix can be downloaded from ftp://ftp.bmc.com/outgoing/7604sp3_hotfix ftp://ftp.bmc.com/outgoing/7604sp3_hotfix. Once the hotfix applied, the following needs to be added to the midtier's config.properties file: #Maximum entries to be fetched for AR System/Native report to be displayed on screen arsystem.nativereport.onscreen_max_entries=5000 arsystem.webreport.onscreen_max_entries=5000 #Maximum entries to be exported to CSV file arsystem.FileExport_max_entries=2000 Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 mailto:cmrho...@rockwellcollins.com cmrho...@rockwellcollins.com http://www.rockwellcollins.com/ www.rockwellcollins.com From:Howard's Gmail mailto:hbr4...@gmail.com hbr4...@gmail.com To: mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG Date:08/15/2012 08:00 PM Subject:Report limit in ITSM 7.6.4 Sent by:Action Request System discussion list(ARSList) mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG _ Good morning, afternoon and evening (depending on your time zone) All, I wonder if anyone else has seen a limit on the amount of data (records), that the new reporting tool can pull back? For example if I run a query for the past 21days of reported incidents in the help desk form I pull back around 12k of incidents. However, if I create a report (with the new web reporting tool) with the same query, I only get back 2k of incidents. Am I crazy (be nice) or did I just find an issue with the new reporting tool? Howard Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Report limit in ITSM 7.6.4 (fixed thanks to Mac)
All, Mac got it right. The issue is fixed when you change all three items. Now how do we make sure BMC send all of that to anyone having the same issue I did? Take care and thank you Mac, Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mac Rhoades Sent: Thursday, August 16, 2012 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: Report limit in ITSM 7.6.4 ** Howard, What is even funnier is that the one they gave you has nothing to do with the number of records you pull for a report. That only has to do with exporting of records that you have already pulled. I ran into that one because I changed the webreport entry from the default of 2000 to 5000 but when the folks wanted to save them in a CSV file, that entry was still set to 2000 so I bumped it up to 5000 and everything worked. Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 mailto:cmrho...@rockwellcollins.com cmrho...@rockwellcollins.com http://www.rockwellcollins.com/ www.rockwellcollins.com From:Howard Richter hbr4...@gmail.com To:arslist@ARSLIST.ORG Date:08/16/2012 09:18 AM Subject:Re: Report limit in ITSM 7.6.4 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG _ ** Mac, We were trying to go to 15k. What is funny is that you have two additional changes that I was not given by BMC. arsystem.nativereport.onscreen_max_entries=5000 arsystem.webreport.onscreen_max_entries=5000 In fact the two entries above, are not in our config.properties file. The one we were given was this one. #Maximum entries to be exported to CSV file arsystem.FileExport_max_entries=15000 More incomplete info from BMC support. Howard From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Mac Rhoades Sent: Thursday, August 16, 2012 8:08 AM To: arslist@ARSLIST.ORG Subject: Re: Report limit in ITSM 7.6.4 ** Howard, We were having the same problem with our reports. Here is what we got back from BMC. These numbers worked for us but you may need different ones. The only additional thing I did was to bump the CSV file entry below to 5000. I don't know of a limit on what the numbers can be but obviously the higher the number the heavier the load on processing. You will need to have Midtier 7.6.04 sp3 installed and then apply the hotfix dated July 7th. The hotfix can be downloaded from ftp://ftp.bmc.com/outgoing/7604sp3_hotfix ftp://ftp.bmc.com/outgoing/7604sp3_hotfix. Once the hotfix applied, the following needs to be added to the midtier's config.properties file: #Maximum entries to be fetched for AR System/Native report to be displayed on screen arsystem.nativereport.onscreen_max_entries=5000 arsystem.webreport.onscreen_max_entries=5000 #Maximum entries to be exported to CSV file arsystem.FileExport_max_entries=2000 Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 mailto:cmrho...@rockwellcollins.com cmrho...@rockwellcollins.com http://www.rockwellcollins.com/ www.rockwellcollins.com From:Howard's Gmail mailto:hbr4...@gmail.com hbr4...@gmail.com To: mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG Date:08/15/2012 08:00 PM Subject:Report limit in ITSM 7.6.4 Sent by:Action Request System discussion list(ARSList) mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG _ Good morning, afternoon and evening (depending on your time zone) All, I wonder if anyone else has seen a limit on the amount of data (records), that the new reporting tool can pull back? For example if I run a query for the past 21days of reported incidents in the help desk form I pull back around 12k of incidents. However, if I create a report (with the new web reporting tool) with the same query, I only get back 2k of incidents. Am I crazy (be nice) or did I just find an issue with the new reporting tool? Howard Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Strange License issue in 7.6.4 (1/2 resolved)
All, Thank you all for your ideas and advice, Part of our issue was the load balancer and connections from the mid-tier. For some reason our three mid-tiers would bounce between the two app servers during a session. To resolve that we needed to remove both app server and then re-add them, therefore, breaking the connections. The other 1/2 of the issue which BMC needs to look into, is the way the system was allowing a non-admin user to log in to two servers at the same time. That part is still open. Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, August 09, 2012 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: Strange License issue in 7.6.4 What it sounds like is happening is that a user is being routed back thru the load balancer from the ARServer and getting directed to the other server Can you try setting the hosts file so once you are on a server you stay on the server? Here is what I mean: Say the LoadBalancer is 192.168.1.1, ARServer1 is 192.168.1.11, and ARServer2 is 192.168.1.12 Your server group is called REMEDY, ARS server 1 is REMEDY1, and ARS server 2 is REMEDY2 What is happening is a user connects to REMEDY (Which is a DNS alias for the LoadBalancer) and is redirected to REMEDY1. When REMEDY1 needs to open or access some data for a user it tries to connect to REMEDY (since that is the server name the user is working with) and the LoadBalancer redirects that connection to REMEDY2. Your user is now connected to 2 ARS servers using 2 licenses. By changing the hosts file on REMEDY1 we can stop that looping back thru the LoadBalancer REMEDY1 hosts file before change 127.0.0.1localhost 192.168.1.11 REMEDY1 REMEDY1.MYDOMAIN.COM REMEDY1 hosts file after change 127.0.0.1localhost 192.168.1.11 REMEDY1 REMEDY1.MYDOMAIN.COM REMEDY REMEDY.MYDOMAIN.COM Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, August 09, 2012 6:06 AM To: arslist@ARSLIST.ORG Subject: Re: Strange License issue in 7.6.4 Hi, (Te baby is fine!) The user should show up on both servers if you don't use sticky, but this should definitely not require two floating licenses. One user should only use one floating license token regardless. Best Regards - Misi, RRR AB, http://rrr.se -Original Message- Good morning Misi, How is the new baby? We were on 7.5 p6 Arserver with ITSM 7.6.1 and went to 7.6.4 r3 of ARserver with ITSM 7.6.4 r2. We tried the new mid-tier settings, and had a few issues. Per BMC we went back to the old school sticky bit, so we could stay up and maybe fix this issue. I am starting to agree and I think that BMC is as well, that a anon admin user should not be showing up on both servers and therefor taking up two floating licenses. I am just looking for anyone that has seen any strangeness with licensing (like this or something else) in 7.6.4 ARS. Take care and be well, Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, August 09, 2012 2:01 AM To: arslist@ARSLIST.ORG Subject: Re: Strange License issue in 7.6.4 Hi, One user that simultaneously connects to multiple servers in a group should not consume multiple licenses. If that is the case, it is a bug in the AR Servers. It should not have anything to do with the load balancer. The new recommendation in 7.6.04 is actually to NOT have the sticky bit set between Mid-Tier and AR Server. You say it works fine in 7.6.1, but there is no such version. Which version are you on? I presume that by 7.6.04 r3 you mean 7.6.04 SP3? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) -Original Message- Howard, I've seen this with 7604 with load balancing. Basically, the LB doesn't care about the users. It simply looks at tcp port traffic from the mid tier to the AR. There is not a 1 to 1 correlation between user actions on mid tier and connections to AR. So if a user action spawns 4 TCP connections, each one will be distributed by the load balancer equally depending on how you set it, round robin or least connection etc.. That's probably why you see 1 user on both boxes. That's how I understand it. Hope that helps. I'd like to hear the resolution that BMC comes to as this directly effects pricing for the customer. -Original Message- On Aug 8, 2012, at 8:56 PM, Howard's Gmail hbr4...@gmail.com wrote: I hope this question finds you all in good health. Now for my question/issue, we just went from 7.6.1 to 7.6.4 r3 and started to run out of floating licenses. With the user population staying the same. So we
Re: Strange License issue in 7.6.4
Good morning Misi, How is the new baby? We were on 7.5 p6 Arserver with ITSM 7.6.1 and went to 7.6.4 r3 of ARserver with ITSM 7.6.4 r2. We tried the new mid-tier settings, and had a few issues. Per BMC we went back to the old school sticky bit, so we could stay up and maybe fix this issue. I am starting to agree and I think that BMC is as well, that a anon admin user should not be showing up on both servers and therefor taking up two floating licenses. I am just looking for anyone that has seen any strangeness with licensing (like this or something else) in 7.6.4 ARS. Take care and be well, Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, August 09, 2012 2:01 AM To: arslist@ARSLIST.ORG Subject: Re: Strange License issue in 7.6.4 Hi, One user that simultaneously connects to multiple servers in a group should not consume multiple licenses. If that is the case, it is a bug in the AR Servers. It should not have anything to do with the load balancer. The new recommendation in 7.6.04 is actually to NOT have the sticky bit set between Mid-Tier and AR Server. You say it works fine in 7.6.1, but there is no such version. Which version are you on? I presume that by 7.6.04 r3 you mean 7.6.04 SP3? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Howard, I've seen this with 7604 with load balancing. Basically, the LB doesn't care about the users. It simply looks at tcp port traffic from the mid tier to the AR. There is not a 1 to 1 correlation between user actions on mid tier and connections to AR. So if a user action spawns 4 TCP connections, each one will be distributed by the load balancer equally depending on how you set it, round robin or least connection etc.. That's probably why you see 1 user on both boxes. That's how I understand it. Hope that helps. I'd like to hear the resolution that BMC comes to as this directly effects pricing for the customer. Sent from my iPhone On Aug 8, 2012, at 8:56 PM, Howard's Gmail hbr4...@gmail.com wrote: I hope this question finds you all in good health. Now for my question/issue, we just went from 7.6.1 to 7.6.4 r3 and started to run out of floating licenses. With the user population staying the same. So we (with the help of BMC support) started to look around. What we saw was strange, we have 3 mid-tiers tied to 2 app servers, through a load balancer with the sticky bit set. No we are using he new load balancer function in the 7.6.4 mid-tier. What we found was that users were being logged on to both app servers, therefor taking 2 licenses. One on each server. After spending 7 hours on a web-ex with, BMC, the load balancer vendor and number of others, we are still some what lost. The leading item that might be the cause is the load balancer, but no one is sure why a user that is not an admin and has a floating license, can be logged into two arservers at the same time or what is pushing the user after they log in, then open a form (like change management console or the incident console) and then logging them into the other server. BMC has been great looking at this issue with us, as well as the other vendors. I just wanted to know if anyone else has seen anything like this since moving to 7.6.4. Take care, Howard Sent from one of Howard's iPads _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Using a BIRT Editor to Create or Modify Web Reports
David Thanks. This was the type of information I was looking for for the past two months Take care Howard Sent from my iPhone 4 On Jul 20, 2012, at 8:24 PM, Easter, David david_eas...@bmc.com wrote: ** All, I'm pleased to announce that BMC has created a white paper that describes how to use a BIRT editor to create or modify AR System web reports. The publishing of this white paper means editing web reports with an external BIRT editor is now officially supported if the steps in the white paper are followed. 20-Jul-2012 Using a BIRT Editor to Create or Modify Web Reports PDF -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Looking for a cheap way to run OOB crystal reports in 7.6.4
Carl, Thanks. We are trying not to push out the user tool at this point. I can see some trying to open incident with it, then say the system is broken. Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, July 06, 2012 2:55 PM To: arslist@ARSLIST.ORG Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4 ** Hi, you can still use the User Tool in 7.6.04 to run the Reports, I do this all the time. It is still provided, but is now end of life. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: 06 July 2012 19:46 To: arslist@ARSLIST.ORG Subject: Looking for a cheap way to run OOB crystal reports in 7.6.4 ** Happy Friday to all, I have a request to find a cheap way to run the BMC provided OOB crystal reports that came with 7.6.4. Since we use Hyperion for reporting, we do not need to create any new crystal reports and are not looking to print them. Just run them and save off the file. So I am looking for a cheap way of getting around the requirement to buy and then build a crystal server. Too bad that we can't use the user tool in ITSM 7.6.4. Any ideas? Also a Friday thought, Only Robinson Crusoe had everything done by Friday. ~Author Unknown Take care, Howard _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Looking for a cheap way to run OOB crystal reports in 7.6.4
It's a grain of salt (and I need to avoid that), but it might just fly. The odd thing, is when I use one of the reports in the user tool on my 7.6.1 system it works. But when I use the same report (also on the user tool) in the 7.6.4 system, it does not display any data and I can find the data by doing a simple search. Thanks this idea is something worth looking into. Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Friday, July 06, 2012 2:57 PM To: arslist@ARSLIST.ORG Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4 Howard, I know not of what sort of difficulty I speak when I say thisso please take it with a grain of salt as either complete lunacy or a doable solution, depending on your personal and team capabilities. Now...when we look at the fact that the user tool can utilize these reports yet the web can'tlet's analyze the 'why' of that. The native client has access to the Crystal Reports runtime engine, where the Mid-Tier does not. This tells that in order to run/print the reports, you do NOT need to purchase the crystal reports server...you simply need to be able to interact with the CR runtime. Sothis is my proposal, and it is off the top of my head with completely 0 research as to its feasibility. Write yourself either a C or a Java application that can do two things. 1 - Log into the Remedy server to get at the report 2 - Interact with the CR runtime (this is the part that I have NO clue about) Once written, this application should be able to be called with a button press, or an escalation, or whatever manner you chose, and it should be able to log on, get the report in question, process the data in Remedy through the report, and provide the output in any manner that you deem desirable. I know, I knoweasier said than done...but certainly in the feasible realmin fact, a quick google on 'crystal reports runtime java' came up with an article as the first entry http://j-integra.intrinsyc.com/support/com/doc/other_examples/Crystal_Report s.htm that describes a VERY simple java program that executes a report. It uses a DSN to connect...which could obviously be setup with the Remedy ODBC as the data sourceif I'm not mistaken the 'query' is also readily accessible as well I see this as a VERY doable solution to being able to run the reports from server command line, and even mail the darn things out :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: Friday, July 06, 2012 12:46 PM To: arslist@ARSLIST.ORG Subject: Looking for a cheap way to run OOB crystal reports in 7.6.4 ** Happy Friday to all, I have a request to find a cheap way to run the BMC provided OOB crystal reports that came with 7.6.4. Since we use Hyperion for reporting, we do not need to create any new crystal reports and are not looking to print them. Just run them and save off the file. So I am looking for a cheap way of getting around the requirement to buy and then build a crystal server. Too bad that we can't use the user tool in ITSM 7.6.4. Any ideas? Also a Friday thought, Only Robinson Crusoe had everything done by Friday. ~Author Unknown Take care, Howard _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Looking for a cheap way to run OOB crystal reports in 7.6.4
David, I am glad you popped into this. The reason for the request is due to the reports that are OOB and were created for crystal reports. I have asked support for a list of the reports not converted and only received a list of the Web reports, but not one that shows what reports were not converted. So I have been asked to find some way so we can run the OOB Crystal reports included with ITSM 7.6.4 and not converted (or might be) to a Web report. Our goal is to use the new OOB reporting tool, however, the example Crystal reports supplied by BMC are reason for this request. Thanks and take care, Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, July 06, 2012 3:11 PM To: arslist@ARSLIST.ORG Subject: Re: Looking for a cheap way to run OOB crystal reports in 7.6.4 ** Another option is to utilize the OOTB web reports provided with ITSM 7.6.04. Those reports were created to duplicate the most commonly utilized Crystal reports found in previous releases. Using the OOTB web reports requires no additional infrastructure, works on the web client and comes at no additional cost. Using the web reports therefore gets around the requirement to buy and build a crystal server. It allows you to run the reports and save off the file into a variety of formats. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: Friday, July 06, 2012 11:46 AM To: arslist@ARSLIST.ORG Subject: Looking for a cheap way to run OOB crystal reports in 7.6.4 ** Happy Friday to all, I have a request to find a cheap way to run the BMC provided OOB crystal reports that came with 7.6.4. Since we use Hyperion for reporting, we do not need to create any new crystal reports and are not looking to print them. Just run them and save off the file. So I am looking for a cheap way of getting around the requirement to buy and then build a crystal server. Too bad that we can't use the user tool in ITSM 7.6.4. Any ideas? Also a Friday thought, Only Robinson Crusoe had everything done by Friday. ~Author Unknown Take care, Howard _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC Software Announces Agreement With Elliott Management
Joe, Thanks I just hope this is not the start of the peregrine years all over again.. Have a great 4th. Howard Sent from one of Howard's iPads On Jul 3, 2012, at 8:25 PM, Joel Sender jdsen...@earthlink.net wrote: It looks like the war is over. http://www.marketwatch.com/story/bmc-software-announces-agreement-with-elliott-management-2012-07-03 http://www.businessweek.com/news/2012-07-03/bmc-agrees-to-nominate-elliott-picks-to-expanded-board I'm not sure how this will affect us ... Joel Joel Senderjdsen...@earthlink.net310.829.5552 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Incident new and search windows not opening for some users, in ITSM 7.6.4
Todd, Thanks. I have tried even removing the cached files, restarting the server (i.e. box), all with no luck. The strange thing is the permission are the same for two users, one that works and one that fails. It only happens in the incident search or new, all other forms work great. Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Friday, June 29, 2012 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: Incident new and search windows not opening for some users, in ITSM 7.6.4 ** Howard, I have seen similar issues where portions of a form will not display for a user that have the correct permissions. This issue also followed the user login on any PC. I found flushing the mid-tier cache resolved our issue. Hope that helps Todd Arner Great Lakes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Friday, June 29, 2012 8:37 AM To: arslist@ARSLIST.ORG Subject: Incident new and search windows not opening for some users, in ITSM 7.6.4 ** Good morning, afternoon and evening all, I have a strange issue (well most of mine are), with some users not able open the incident search and new windows. I have verified that the users have the correct permissions (in fact I gave one the same rights that I have) and yet some users when they go to incident new or search the windows loading window comes up and just hangs. Also in the logging the last Activelink action is ActiveLink: SHR:LHP:EventHandler_ReturnAnyOfTheseTerms - Fri Jun 29 2012 9:13:32 AM False actions: and it just hangs there. If I use my login (or another that works) runs this activelink and then goes to the next action. Its not a pc issue, since I can use my login and everything works great, but if I use one of the users logins that have an issue the screen just hangs. Also I have tried this on a couple of other PCs with no luck. We have applied the latest hot fix to the mid-tiers and restarted them, with no luck. BMC support has no idea what might be the issue as of now (webex planned for later today), but I just wanted to see if anyone had seen anything like this. By the way the load window never times out. Any ideas? Happy Friday to all and take care of your kidneys, Howard http://www.coxenterprises.com/ Description: Description: Cox Enterprises, Inc Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ http://innovation.coxenterprises.com/ideas ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/ http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx yourbadges.aspx _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.gifimage002.pngimage003.pngimage004.png
Re: Incident new and search windows not opening for some users, in ITSM 7.6.4
Thanks to all for the ideas, however, non-have helped. From removing the incident permission’s and then re-adding them, flushing every cache in the mid-tier that BMC support can think of and even removing some cached files, looking at the CTM:PeoplePermissionGroups form, to even removing the user preferences forms, and nothing has worked. Its very strange, other apps (like problem and change) open up with no issues. However, incident search/new just hang. Well lets see what BMC does with fiddler, mid-tier and user login I just sent them. If I hear anything I will post it. As always thanks and remember to take care of your kidneys, Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ibbi Sent: Friday, June 29, 2012 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: Incident new and search windows not opening for some users, in ITSM 7.6.4 ** Did you have a look at the 'user' form and see of the permissions are the same for both users in there? Can you please also try delete the user at preferences and see if that work? I had a very similar issue and web I checked my permissions with the other user, the permissions did not match user form from the people form permissions for the other users. And simply deleting the AR preference for the user did the job with flushing the cache. It took me forever. Do follow up. My environment 7.4.04 sp2. Sent from my iPhone On Jun 29, 2012, at 12:39 PM, Howard Richter hbr4...@gmail.com wrote: ** Todd, Thanks. I have tried even removing the cached files, restarting the server (i.e. box), all with no luck. The strange thing is the permission are the same for two users, one that works and one that fails. It only happens in the incident search or new, all other forms work great. Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Friday, June 29, 2012 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: Incident new and search windows not opening for some users, in ITSM 7.6.4 ** Howard, I have seen similar issues where portions of a form will not display for a user that have the correct permissions. This issue also followed the user login on any PC. I found flushing the mid-tier cache resolved our issue. Hope that helps Todd Arner Great Lakes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Friday, June 29, 2012 8:37 AM To: arslist@ARSLIST.ORG Subject: Incident new and search windows not opening for some users, in ITSM 7.6.4 ** Good morning, afternoon and evening all, I have a strange issue (well most of mine are), with some users not able open the incident search and new windows. I have verified that the users have the correct permissions (in fact I gave one the same rights that I have) and yet some users when they go to incident new or search the windows loading window comes up and just hangs. Also in the logging the last Activelink action is “ActiveLink: SHR:LHP:EventHandler_ReturnAnyOfTheseTerms - Fri Jun 29 2012 9:13:32 AM False actions:” and it just hangs there. If I use my login (or another that works) runs this activelink and then goes to the next action. Its not a pc issue, since I can use my login and everything works great, but if I use one of the users logins that have an issue the screen just hangs. Also I have tried this on a couple of other PCs with no luck. We have applied the latest hot fix to the mid-tiers and restarted them, with no luck. BMC support has no idea what might be the issue as of now (webex planned for later today), but I just wanted to see if anyone had seen anything like this. By the way the load window never times out. Any ideas? Happy Friday to all and take care of your kidneys, Howard http://www.coxenterprises.com/ image001.gif Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png image003.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png image004.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ http://innovation.coxenterprises.com/ideas ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/ http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx yourbadges.aspx _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _ The information contained in this communication may be confidential, is intended only for the use
Need a tool to report on ITSM app license usage
Hi all and I am back from my transplant. Thanks to all Now for my first posting, I Need a tool to report on ITSM app license usage by user and company. We are moving to 7.6.4 Thanks Hbr Sent from my iPhone 4 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
