Listers,
I have a requirement to allow users to add multiple billing areas
to a change request. Currently, they click a button called Add Billing Area,
which opens a dialog called Change Bill Area. The user selects a billing area
id from a character field with a menu attached
Pick two.
On 9/26/07, McManus Michael A SSgt HQ 754 ELSG/DOMH
[EMAIL PROTECTED] wrote:
**
Listers,
I have a requirement to allow users to add multiple billing
areas to a change request. Currently, they click a button called Add
Billing Area, which opens a dialog called Change Bill
Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 9/26/07, McManus Michael A SSgt HQ 754 ELSG/DOMH
[EMAIL PROTECTED] wrote:
Thanks Carey,
Would something like this work? I was thinking of maybe using
Nevermind :) Just changed the name in the ar.cfg file and everything worked
fine.
Michael A. McManus, SSgt, USAF
Remedy Developer
HQ 754 ELSG/DOMH
DSN: 596-6478 / Comm: 334-416-6478
___
UNSUBSCRIBE or access ARSlist
Listers,
I sent an email earlier about a server change and an ensuing name change before
we added it to the domain. Basically we had set up the new server with a
different computer name usaf-aeahnhd04i (full arserver install, email engine,
SQL server, etc.) and right before we went live, we
the email engine.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754
ELSG/DOMH
Sent: Thursday, October 04, 2007 9:46 AM
To: arslist@ARSLIST.ORG
Subject: Server change again
**
Listers,
I sent an email
'FieldName' = Current value of the field
'TR.FieldName' = Current value of the field if it has changed, else the value
is null.
'DB.FieldName' = Value stored in the database. Obviously, this value does not
exist on submit.
Michael A. McManus, SSgt, USAF
Remedy Developer
HQ 754 ELSG/DOMH
DSN:
?
You do not see these columns in the available list to map to do the push field
operations while creating your Active Links?
Joe D'Souza
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] Behalf Of McManus Michael A SSgt HQ
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH
Sent: Friday, October 12, 2007 8:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Table Loop push fields
Yeah, I think it just turns out I'm nowhere near the sharpest tool in the shed.
I
Dear listers,
We're having some problems today with emails backing up in the
email messages form. Occasionally we'll lose connectivity to the exchange
server and the emails start backing up. In that case, we generally restart the
email engine service once connectivity is restored
was to upgrade the
Outlook client to the 2007 version. Additionally, you need to ensure the
outlook client is not running in cached mode.
Thanks,
Andrew Baxter
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH
Sent
resolution as we are facing
the same issue.
Thank you,
Dave.
McManus Michael A SSgt HQ 754 ELSG/DOMH wrote:
Odd. Looks like there was an email stuck in the outbox of the mailbox
we're using. Apparently that was causing the emails to queue up in the
email messages form? We sent
Listers,
I know this isn't exclusive to AR System, but I figured it's as
good a place to ask as any. Is anyone out there using Crystal Reports that can
email me off list? I've never used it before and am having some issues with a
requirement I have. Thanks much,
Michael A.
Dear listers,
We're in the process of a 7.0 upgrade and a new hardware
configuration and we're trying to explore our options. I figured this is
likely the best place to ask the pertinent questions. We just bought 3 new
servers, and the plan was to set up a server group to help
balancer and ar
configurations and has some directions and instructions for server group
settings.
You should be able to get it form the support site.
Regards
Robert
- Original Message
From: McManus Michael A SSgt HQ 754 ELSG/DOMH [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday
Hey all,
We're in the process of upgrading to 7.0 and implementing a server
group and I'm running into a few problems with licensing. I've been on and off
the phone with BMC licensing to no avail. We have two new servers that I was
going to set up as a server group and a third
Hey all,
I know this probably doesn't pertain to most of you, but this is
the best way I could think of to reach DOD/USAF Remedy administrators. My
Project Manager is trying to find out if anyone is using AR System 7.0 at any
military installations, and if there are, have you
Listers,
This is a new one for me, so forgive me if it's painfully obvious.
I can't recall the exact point we noticed this problem (and as such, what
changed at that time) but for the last few weeks or so, I've noticed that
everytime I make a form change, or create a new form, the
Listers,
I know zero about ITSM, but I was asked this question by my PM and
I have no idea how to answer. Is it possible to add the Asset Management, or
Change Management, etc. on top of an existing AR System application, and if so,
what else needs to be in place to make it
Hate to beat a dead horse but
( 'TR.Fieldname != $NULL$ ) AND ( 'Fieldname' != 'DB.Fieldname' )
I want the filter to fire if the transactional value -- i.e., what the user
just entered in the field -- is not null, *AND* it's different from what's in
the database.
I don't think this is
Listers,
A couple of our servers were identified in a scan the other day as
having weak sa passwords for SQL Server. We've been told to change them, but
I want to be sure that it's not going to stop AR System from functioning
correctly. I imagine there's a setting for the sa
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754
ELSG/DOMH
Sent: Monday, February 25, 2008 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Changing SA passwords
**
Listers,
A couple of our servers were identified in a scan the other
day as having
-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH
Sent: Thursday, April 03, 2008 1:47 PM
To: arslist@ARSLIST.ORG
Subject: Weird field ID issue
**
Listers
Dear listers,
It's been some time since anyone on my project has been to the
performance and tuning class and we're having some performance issues at peak
times. I'm sure we're getting killed in multiple areas (QBE settings,
Indexing, etc.) but one of the questions I was asked is
.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH
Sent: Monday, April 07, 2008 13:42
To: arslist
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH
Sent: Friday, May 02, 2008 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Adjusting Menu Access with Workflow?
Listers,
On our Incident form, we
Listers,
On our Incident form, we apparently have some users with access to
the Modify All command through the Actions Menu. If I go to the view
properties on the Incident form, on the menu access tab, Modify All is
unchecked. Is there a way to override that setting with workflow
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG ] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH
Sent: Friday, May 02, 2008 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Adjusting Menu Access with Workflow?
Listers
Listers,
We had some major problems over the weekend, and for all intents
and purposes, our mid-tier server is nothing short of hosed. I'm completely
brand new to installing one of these, but I figured the best route would just
be to install mid-tier on another server. I got IIS
Remedy Developer
HQ 754 ELSG/DOMH
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH
Sent: Monday, May 05, 2008 3:04 PM
To: arslist@arslist.org
Subject: Mid-Tier ?
**
Listers,
We
Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754
ELSG/DOMH
Sent: Monday, May 05, 2008 4:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier ?
Sorry, forgot to include the requisite info.
OS is Server 2003
DB is SQL 2k
AR Server is 5.1.2
I
System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754
ELSG/DOMH
Sent: Monday, May 05, 2008 3:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier ?
So I went with the 5.1.2 mid-tier installer which comes bundled with the
servlet exec (I had heard you could
configuration page? If yes, make sure the
web application for the midtier is configured.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754
ELSG/DOMH
Sent: Monday, May 05, 2008 3:40 PM
To: arslist
AR Server is like that famous burger slogan, you can have it your way, as long
as you write the code, yourself. If you don't want to follow ITIL, don't get
ITSM, develop your own applications.
Isn't this the problem though? In many cases (including one we're going through
right here at
Atlanta
ServletExec...they're designed to work with Tomcat.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754
ELSG/DOMH
Sent: Monday, May 05, 2008 4:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid
unless otherwise indicated
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754
ELSG/DOMH
Sent: Friday, May 16, 2008 11:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier ?
Sorry for the delayed response
We're in the process of upgrading our AR System Server and Clients from version
5.1.2 to 7.0.01 and I've run into a bit of a problem. I was asked to upgrade
my User and Admin tools to 7.0.01 on my PC for testing purposes, and to draft
an implementation plan. Our server is still 5.1.2 but I
: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH
Sent: Wednesday, June 18, 2008 2:02 PM
To: arslist@ARSLIST.ORG
Subject: LIKE qualifications in 7.0
We're in the process of upgrading our AR
be a more consistent solution between ARS versions.
--Thomas
- Original Message -
From: McManus Michael A SSgt HQ 754 ELSG/DOMH
[EMAIL PROTECTED]
Newsgroups: gmane.comp.crm.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Thursday, June 19, 2008 7:23 AM
Subject: Re: LIKE qualifications in 7.0
.
As to why your original syntax (using the concatenation operator between the
search value and the wildcard characters) didn't work in your 7.0.1 client, is
still a mystery to me.
- Original Message -
From: McManus Michael A SSgt HQ 754 ELSG/DOMH [EMAIL PROTECTED]
mailto:[EMAIL PROTECTED
I discovered the initial problem with a 7.0.01 client against the 5.1.2 server.
I thought that may have been the problem so I used the 7.0.01 WUT against our
7.0.01 dev server. Still got the same behavior. Neither the WUT nor the
server is patched though.
Our database is SQL 2000 SP4 build
Listers,
I'm in the process of modifying some indexes and I've run into a
small problem. For some reason, I have some indexes that were created in the
database before they were created in the WAT and some that were deleted from
the database but not the WAT. Consequently, when I
Listers,
We've been going through some test scripts of late in preparation
for our upcoming upgrade to 7.0 and we noticed a workflow problem as it relates
to the mid-tier. This is all pretty clunky so bear with me, and I'll do my
best to describe the problem.
Scenario: Analyst
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On Thu, Aug 7, 2008 at 3:54 PM, McManus Michael A SSgt HQ 754
ELSG/DOMH [EMAIL PROTECTED] wrote:
**
Listers,
We've been going through some test scripts of late in
preparation for our upcoming upgrade to 7.0 and we
Listers,
We're upgrading our AR Server tonight from 5.1.2 to 7.0. A direct
upgrade didn't appear to be working so I went with 5.1.2 to 6.3. I kicked it
off about 6 hours ago and it still appears to be steadily chugging along at the
Upgrading the AR System Database screen. I did
. If it did work previously time frame is difficult to know since all forms
and workflow will be touched.
-Original Message-
From: McManus Michael A SSgt HQ 754 ELSG/DOMH [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Sat, 23 Aug 2008 12:56 am
Subject: Anticipated timeframe for an AR Server
Listers,
So it appears the problem with our upgrade and it's ridiculous
length was the user form (and the user_cache). When the system was conceived,
the original developer used the User form as a User form and a Customer form so
we're looking at 555000+ records in the User
: Tuesday, August 26, 2008 5:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem importing records
**
I'll give you a hint: Multiple NULL values will trigger the duplicate key
errors as well.
Rick
On Tue, Aug 26, 2008 at 3:37 PM, McManus Michael A SSgt HQ 754 ELSG/DOMH
[EMAIL PROTECTED] wrote
and pushing data to
another form.
Fred
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH
Sent: Tuesday, August 26, 2008 5:37 PM
To: arslist@ARSLIST.ORG
Subject: Problem importing records
PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754
ELSG/DOMH
Sent: Wednesday, August 27, 2008 9:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Problem importing records
Arsql.log? I'm looking at the arimport.log but it's really not helping.
Just tells me the same thing that the error message that pops up
.
Thanks much,
Michael A. McManus, SSgt, USAF
Remedy Developer
HQ 754 ELSG/DOMH
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH
Sent: Wednesday, August 27, 2008 9:27 AM
To: arslist@arslist.org
Listers,
Has this feature ever worked for anyone? I've tried several
times in the last two days and never gotten an upgraded license file back.
Thanks,
Michael A. McManus, SSgt, USAF
Remedy Developer
HQ 754 ELSG/DOMH
Listers,
We finished our upgrade to 7.0 last night but now we're having
some workflow issues on the mid-tier. The following qualification is failing
when it should pass and now our Analysts can't create user records:
(($GROUPS$ = Analyst ) OR ($GROUPS$ = Team Chief )) AND ((
Sorry, scratch that % before 560. Everything else is the same.
Michael A. McManus, SSgt, USAF
Remedy Developer
HQ 754 ELSG/DOMH
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH
Sent
]
On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH
Sent: Friday, August 29, 2008 12:33 PM
To: arslist@arslist.org
Subject: Re: Qualification failing on the mid-tier
Sorry, scratch that % before 560. Everything else is the same.
Michael A. McManus, SSgt, USAF
Remedy Developer
HQ 754 ELSG/DOMH
From the 6.3 Advanced Guide:
Use the following syntax for the Application-Bus-Time-Diff calculation:
Application-Bus-Time-Diff StartTime EndTime
HolidayScheduleName WorkdayScheduleName
The startTime and endTime parameters are required in this command. Other
fields are optional and
It's dependent on the indexes defined for the form in question so you'll have
to check. Open your form properties and look at the indexes tab for unique
indexes.
Michael A. McManus, SSgt, USAF
Remedy Developer
HQ 754 ELSG/DOMH
DSN: 596-6478/Comm: 334-416-6478
Hey Listers,
I'm having an odd problem with a couple of our users that are trying to update
tickets. For some reason, when they update a ticket and try to reassign it to
someone else, they're getting an ARERR 1602.
My log files contained the following: ACTL Checking INC:Validate
Dear Listers,
I'm looking for a more elegant solution to a new requirement.
Currently on our incident form, we have a tab called account management with
about 15 checkboxes (Reset Password, Unlocked Account, Updated Email Address,
etc.) for ticket tracking purposes. The
Sorry, forgot to include in the original message that we're on 5.1.2. I know
there exists an audit feature in 7.0 that I think will do this for me, and we
have plans to upgrade in the relatively near future, but this is apparently a
priority.
Thanks,
Dear Listers,
I'm looking
So I stink and SQL and I imagine it's a syntax error so I figured I'd check
here. We have a field on our incident form that tracks the total number of
passoffs a ticket goes through. Currently it's not working so I'm trying to
make it happen. Here's the SQL I'm trying to use.
SELECT
Listers,
I'm running into more problems with SQL so I figured I'd check here
again. Here's the initial query:
SELECT COUNT(*) AS Total
FROM Session_Tracking
WHERE Incident_ID = '$Incident_Number$' AND PassOffReason IS NOT NULL
This works perfectly. When the user tabs over to the
Support Systems
▪T▪ ▪ ▪Mobile UK▪
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH
Sent: 27 July 2007 13:27
To: arslist@arslist.org
Subject: Re: More SQL Help
It's a character field I created
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard Bach
McManus Michael A SSgt HQ 754 ELSG/DOMH [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
07/26/2007 01:19 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist
I'm trying to export some data from one of our forms into a .csv but when I
open the form in search mode, the reporting option is grayed out of the tools
menu. It's specific to that form so I'm sure it's an Admin setting but for the
life of me I can't figure it out.
Thanks,
Michael A.
option.
HTH
Phil Bautista
President / CEO
Bull Creek Data Corporation
www.bullcreek.com
Remedy Approved Consultant (RAC)
512-731-0304
-Original message-
From: McManus Michael A SSgt HQ 754 ELSG/DOMH
[EMAIL PROTECTED]
Date: Wed, 8 Aug 2007 16:40:27 -0400
To: arslist
-Original message-
From: McManus Michael A SSgt HQ 754 ELSG/DOMH
[EMAIL PROTECTED]
Date: Wed, 8 Aug 2007 16:57:07 -0400
To: arslist@ARSLIST.ORG
Subject: Re: Exporting data
Thanks for the help guys. Now a new silly question. The table contains 18
75 records. How I can
67 matches
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