Server - DB question

2006-09-26 Thread Shellman, David
It seems that the Microsoft App Server to Microsoft SQL Server or SUN App Server to Oracle (on SUN Servers) are popular combinations. Any one using Microsoft App Server to Oracle on Microsoft servers? Thanks, Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL

Re: Desktop Client, Auto Login and IP address

2006-09-22 Thread Shellman, David
A bug has now been entered for this issue as the design does not work well with laptops. Dave Date:Thu, 21 Sep 2006 21:21:01 -0400 From:Shellman, David [EMAIL PROTECTED] Subject: Re: Desktop Client, Auto Login and IP address Just an update on this issue. It was closed today

Re: Desktop Client, Auto Login and IP address

2006-09-21 Thread Shellman, David
buildings or even around the world as individuals travel. Dave Date:Wed, 13 Sep 2006 18:27:19 -0400 From:Shellman, David [EMAIL PROTECTED] Subject: Desktop Client, Auto Login and IP address There is an issue with the desktop client (6.3 up through patch 17) and auto login. The first time

Re: HP Openview/ARS

2006-09-14 Thread Shellman, David
I agree that if they were integrated it would make some sense. The integration may take some time. The purchase of Mercury ITG brought a Change Management solution that includes similar processes to the AR System and is based solely on a web interface. There is an admin tool that is used to

Desktop Client, Auto Login and IP address

2006-09-13 Thread Shellman, David
There is an issue with the desktop client (6.3 up through patch 17) and auto login. The first time an individual opens the desktop client after their computer is assigned a new IP address, the login prompt will come up. After they login, auto login will work until the IP address changes again.

Re: HP Openview/ARS

2006-09-13 Thread Shellman, David
Shawn, Actually HP offers a Help Desk product along with their own version of CMDB. HP purchased Peregrine which had a Help Desk product and Asset Management. They recently purchased Mercury ITG which marketed a Change Management solution and another version of CMDB. When all the products were

Re: Escalation reminder every X hours

2006-09-08 Thread Shellman, David
John, I use basically the same process. I add one more qualifier to the escalation filter so that it doesn't fire every 5 minutes. In turn, my process also calculates a new time to fire so that the escalation keeps firing until someone responds. Here's the qualification that I use:

Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!

2006-09-08 Thread Shellman, David
JP, Remedy/BMC products are used around the world. That fact is evident by the variety of folks from various countries on this list and that were at BUW in San Francisco last week. So is this outsourcing or an attempt at better customer support by providing support resources in various time

Re: Email Engine Emailing All Users in User form

2006-08-30 Thread Shellman, David
Jack, It's still a feature in 6.3. Not only will a 0 (zero) cause this to occur but several other characters like @ seem to get translated to a zero by the email engine. We have a filter that checks to see if the email address field is at least 5 characters. This number may actually be too

Re: Remedy Surveys

2006-08-25 Thread Shellman, David
Title: RE: Remedy Surveys ** Don, Good to hear from you. We recently developed a survey process here at Tyco Electronics. The process uses a Display Only form with Guest Login to on Mid-Tier. The link to the survey sets a hidden field that links the questions to the survey type. An

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