Remedy Alert

Has anyone had any issues with the Remedy alert not popping up messages on the Remedy client, It works on the laptop but is not working in the desktops Thanks Rick ___ UNSUBSCRIBE or access ARSlist Archives at

Re: Remedy Alert

differently on these two images? Joe - Original Message From: Trevino, Rick [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, August 19, 2008 4:40:10 PM Subject: Remedy Alert ** Has anyone had any issues with the Remedy alert not popping up messages on the Remedy client

Re: Remedy Alert

in their respective images. When you log into the Alert tool, check the tool preferences.. Joe - Original Message From: Trevino, Rick [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, August 19, 2008 5:27:11 PM Subject: Re: Remedy Alert ** Joe, we are not using the preference server

Re: Another view form question...

Does anyone have any idea why the import.exe works from the c:drive on your machine and does not work from the server Import.exe working on the windows side, here is the command, but when I try it on the server side it does not work. The arimportcmd.exe did not work on the windows side

Re: Email 7.1 engine not sending mail

For future reference, I was having trouble using importcmd.exe from the server and I found the problem I was having. The import tool, under file, preferences, Desktop tab. The ar path, was pointing to .arcmds. I changed that to path f:\program files\ar system\home\arcmds arimportcmd.exe -u

Import tool

I apologize for the last email I sent, the subject line had nothing to do with the fix. For future reference, I was having trouble using importcmd.exe from the server and I found the problem I was having. The import tool, under file, preferences, Desktop tab. The ar path, was pointing to

Importing file using Run Process using escalation

Hi everyone, Has anyone had any issues trying to import a bat file using a run process in a escalation ? We currently run a windows environment and use remedy v7.0.1 This is the run process I am using $PROCESS$ @x: F:\x\x\x\ImportCompFile.bat This is the error I get on

Re: Importing file using Run Process using escalation

] On Behalf Of Trevino, Rick Sent: Friday, August 22, 2008 1:29 PM To: arslist@ARSLIST.ORG Subject: Importing file using Run Process using escalation Hi everyone, Has anyone had any issues trying to import a bat file using a run process in a escalation ? We currently run a windows environment

Re: Importing file using Run Process using escalation

? Leonard From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Trevino, Rick Sent: Friday, August 22, 2008 2:11 PM To: arslist@ARSLIST.ORG Subject: Re: Importing file using Run Process using escalation Leonard, I tried

Re: Importing file using Run Process using escalation

discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Trevino, Rick Sent: Friday, August 22, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: Re: Importing file using Run Process using escalation That was one of the first things I did to debug, and it had no errors, this is the only message

Re: Importing file using Run Process using escalation

Igor and Joe, thanks for the help on this This is the command I used to get it to run, I looked at Igor example and pretty much copied it to work on our environment, Thanks again all who gave suggestions. cmd.exe /C F:\ImportCompFile.bat From:

Re: Alerts

Kiran You can set it up on the Remedy alert options menu, to pop up or flash the remedy alert icon Rick Rick Trevino | Remedy Developer | Global Outsourcing and Infrastructure Services Unisys | 9500 Metric Blvd Suit 100 | Austin TX 78758 | (512) 719-9683 Cell 512-791-8647

Change Module

Hello everyone, Has anyone had any issues in the change module, change work info form Here is an explanation given to me and I went to the dev and tried it and the updates do override the original. This is currently turned off in Production because according to the users it has never worked

escalation

Good morning everyone, Does anyone know how to trigger a filter from an escalation, I have tried to set up a flag and set it with an escalation so it can modify the form, to trigger the filter on modify and it does not work, but if I modified the form manually it will kick off the filter. Has

Re: escalation

-800-788-2208 Ext. 2120 Trevino, Rick [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/10/2008 11:30 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject escalation ** Good morning everyone, Does

Re: escalation

why it doesn't work. I'm even setting a display-only field and it still works. AR 7.1 patch 003 Brien On Fri, Oct 10, 2008 at 8:30 AM, Trevino, Rick [EMAIL PROTECTED] wrote: ** Good morning everyone, Does anyone know how to trigger a filter from an escalation, I have tried to set up a flag

Re: escalation

, Matt Reinfeldt From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Trevino, Rick Sent: Friday, October 10, 2008 10:49 AM To: arslist@ARSLIST.ORG Subject: Re: escalation ** John, yes the flag gets set on the form, I thought with me setting the flag

Re: escalation

** No qualification on the filter; it is just on modify. I set the display-only field to $date$ for no particular reason other than that it triggers the on modify filter :-). Brien On Fri, Oct 10, 2008 at 8:56 AM, Trevino, Rick [EMAIL PROTECTED] wrote: ** Brien, once your escalation runs

Re: escalation

Association, F.A. Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Trevino, Rick Sent: Friday, October 10, 2008 9:04 AM To: arslist@ARSLIST.ORG

Re: escalation

Change Flag box is checked then the field is ignored during the modify process. Rick Ponzo IntegrITS Trevino, Rick wrote: ** Matt, thanks for the input, the change flag does get updated by the escalation, but it does not trigger the filter. I will try the display field process Thanks

Re: escalation

a filter guide to process the specific work needing to be done when that value is seen. Has always worked for me. Good luck, Matt Reinfeldt From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Trevino, Rick Sent: Friday, October 10, 2008 10:49 AM

Re: escalation

Jase, I was having the same problem, what I did was created a form, ran the same escalation push the fields to that form made the record a control record, than with a filter I created the Third Email I wanted since it was a timed email, by using some of the fields in the form for the

Carriage Return

Hello, Does anyone know how to use a carriage return included in a value. Example: Field name: Value :field + $field name$ + would like carriage return then $field Name$ + $field name$ Data Field Field Field Version7.0.1

Re: Carriage Return

close the expanded window, the single line version, instead of showing the new lines, will show a non printable solid block character. Thanks, Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Trevino, Rick Sent

Remedy Flashboards

Hey, Has anyone seen this error when trying to create a flashboard ARS 7.0 Flashboards - Failed to create object -Extension View I can create the variables, but when I try to create flashboard I get the error, Thanks Rick

Re: Active Link works on dev; not on prod

Hello everyone, We have an issue when scheduling a billing archive job through the CMDB. The scheduled job is not triggering to run at the scheduled time which causes us billing issues. What we are doing is rebooting the server and then rescheduling the job and then it runs fine. Has anyone

Scheduling Monthly Billing Archive

Hello everyone, We have an issue when scheduling a billing archive job through the CMDB. The scheduled job is not triggering to run at the scheduled time which causes us billing issues. What we are doing is rebooting the server and then rescheduling the job and then it runs fine. Has anyone

Re: Remedy 7.5 SLM SRM

Hello everyone, I am trying to automate a report with an escalation and active link. The escalation sets a flag to run=yes The active link should then trigger a run macro when run = yes on modify The escalation runs and sets the flag but the active link does not trigger Does anyone have any