Remedy libumem on Solaris

Hi All, I’ve seen recently on the list some discussions about using the libumem memory allocator on Solaris instead of the default memeory manager wrt Remedy. It's usage appeared to result in a performance improvement. A number of KB article talk positively about it's usage, but in general

ARS 7.1/MS SQL 2008 - Anyone?

Hi List, We are trying to install AR 7.1 against a MS SQL Server 2008 remote instance (both servers are Windows 2003), but we're encountering an issue whereby the remedy service will not start. Is anybody running ARS 7.1 against a MS SQL Server 2008 successfully? the OS is Windows 2003.

Web Services Proxy

Hi , Server Env: AR 7.0.1 Patch 5, Sun Solaris 9, Oracle 10g Release Web Env: Midtier 7.0.1 Patch 5, IIS 6.0, Tomcat 4.0.x In our corporate environment, our Proxy Server prompts for username/ password. When I try to consume a web service from within Remdy, a 'Proxy Authentication Required' error

CMDB Relationships

Hi All, I'm trying to figure out how best to map some relationships in the CMDB. If anyone has any guidance if would be appreciated. Scenarios: We have two switches, both considered in-use at any point in time. They are considered peers in one sense, but in another, one of the switches is

Remedy + LDAP (Novell eDirectory)

Hi All, Environment: ARSystem 6.3 Patch 20,HPUX 11i,Oracle 9i currently using ARSystem authentication We are planning to implement the LDAP plugins (both AREA and ARDBC) to connect to the corporate Novell eDirectory (Recent Version - tbc), running on separate hardware. Our eDirectory team

ARS 7.0.1 Patch 5 - Experiences

All, Have you deployed 7.0.1 patch 5 to your production environment recently - what are your thoughts on it's stability/reliability so far? I'm conscious it's only out a number of weeks at this stage. Have you encountered any funnies/showstoppers? etc or perhaps you just over the moon with it.

CMDB 2.0.1/AR 7.0.1 Installation Issue

Hi All, Env: HPUX 11-11 ARSystem 7.0.1 Patch 3 and 5 tested Approval/Assignemen 7.0.1 Patch 3 and 5 tested CMDB 2.0.1 Patch 3 and 4 tested Local Oracle 9i (via 10g 32 client libs) I could write an essay on this issue, but rather than do it, I'm hoping someone else has had the same or similar

Re: w3wp.exe pegs CPU randomly - ARS 6.3

Hi Christopher, Re: your comment Mid-tier 7.1 has other issues with the persistent cache, but that's another topic, what have you seen? Heard? Can you share your experience. One of the key drivers for us to upgrade is this feature...any input welcome... TIA, Kevin -Original Message-

ARSystem 7.1 / Itanium

HI All, Long'ish shot given how new 7.1 is.but: 1) Are you running ARSystem 7.1 on the Itanium platform (OS: HP 11i v2 or v3) through the ARIES emulator today? 2) If so, Is it your Production environment or not? How has it performed so far using bespoke app or (any) OOTB application? Do you

Re: ITSM 7 indexes

Guys, -The ARSystem does not have a built-in Query Optimizer, but one can change server configuration settings that could influence the respective database query optimizer that interprets the SQL (passed to it from Remedy, many of these config seetings can be manually set through the ar.conf

Re: ITSM 7 indexes

, so he recreated the Remedy defined ones directly in the DB. It was also necessary for his DB replication process. I'm sure that some Oracle DBAs might have the same claim. Rick On 8/17/07, Kevin Murray [EMAIL PROTECTED] wrote: Guys, -The ARSystem does not have a built-in Query

ARSystem Passwords

Hi All, Env: ARS 6.3/Mid-Tier 7.0 Clarification required on the dynamics of Remedy passwords...both user and system set... I believe the following statements to be TRUE since v6 onwards, if not please can you advise of what your understanding is: 1) From v6 onwards Remedy user passwords are

ARS LDAP SSL

Hi All, I just can't get the AREA plugin to communicate with our LDAP system over SSL (AR6.3 Patch 20/Novell eDirectory). Non-SSL connection works a treat, but am struggling to get the SSL connection to work. I've reviewed previous posts to no available. If anybody could give me some guidance it

Re: ARS LDAP SSL

] On Behalf Of Kevin Murray Sent: Wednesday, June 13, 2007 12:04 PM To: arslist@ARSLIST.ORG Subject: ARS LDAP SSL Hi All, I just can't get the AREA plugin to communicate with our LDAP system over SSL (AR6.3 Patch 20/Novell eDirectory). Non-SSL connection works a treat, but am struggling to get

Atrium/SMS

Hi All, Srv Env: ARS 6.3, Oracle 9i Rel 2, HPUX 11i, Middleware System: EIE 5.1, Remedy Discovery Services 5.6 for SMS 2003, Windows 2003 (pulling info from an SMS 2003 set-up) We are successfully using EIE to extract CI details from SMS 2003 to populate specific classes in Atrium 1.1.

Atrium CMDB - CTI's

Hi All Env: ITSM 6.0/Atrium 1.1 Patch 4 We are in the process of implementing Atrium. Does anyone have a CTI listing that they would be willing to share, demostrating how they mapped CTI's for given CI instances. Historically, in AM we had CTI's like the following: Category - Type - Item

ARS 6.3/LDAP over SSL

Hi All, ARS Env: ARS 6.3 Patch 20, HPUX 11i, Oracle 9i Rel 2 LDAP Env: Novell eDirectory Plug-ins Used: Remedy Supplied ARDBC/AREA plugins. Our time is up, short lived, as the corporate standard is now to switch all applications integrated with eDirectory over to using SSL (LDAPS). On

Remedy+LDAP (Novell eDirectory)

Hi All, Environment: ARSystem 6.3 Patch 20, HPUX 11i, Oracle 9i currently using ARSystem authentication We are planning to implement the LDAP plugins (both AREA and ARDBC) to connect to the corporate Novell eDirectory (Recent Version - tbc), running on separate hardware. Our eDirectory team are

Mid-Tier Hanging

Hi All, App Server Environment - HP UX 11i/ARServer 6.3 Patch 16/Oracle 9i Release 2/ITSM 6.0 (Clustered Environment) Web Server Environment - Sun Solaris 8/Apache 2.4/WebSphere 5/Mid-tier 6.3 Patch 16 and 7.0 (Two Nodes Load-Balanced) Client Environment - Mix of XP and NT 4.0 SP6 systems