Hi,
Can we have SLA’s attached to a particular requestable service
Will the Global or Assignment group SLA”s over ride service SLA.
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attend wwrug11
...
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Koyb P. Liabt
Sent: Wed 8/10/2011 7:13 PM
To: arslist@ARSLIST.ORG
Subject: SRM: SLA's
Hi,
Can we have SLA's attached to a particular requestable service
Will the Global or Assignment group SLAs
Dear List..
posting this issue again... hoping someone can share their expert knowledge
Urgent help required here
I have serious issue here with SLA's not building properly.
I have made an SLA which uses Business hours and Business holidays from the
Business Holidays and Workdays form.
Once all
SLA's
Dear List
Urgent help required here
I have serious issue here with SLA's not building properly.
I have made an SLA which uses Business hours and Business holidays from the
Business Holidays and Workdays form.
Once all the required qualification and milestones are entered i click on
build. SLA
Dear List
Urgent help required here
I have serious issue here with SLA's not building properly.
I have made an SLA which uses Business hours and Business holidays from the
Business Holidays and Workdays form.
Once all the required qualification and milestones are entered i click on
build. SLA
Hi All,
I have configured two resolution SLA's for 75% and 100% milestones for a
support group.I have checked the workflow of notification engine which
sends these notifications to Case Assignees/Assignee Groups.The workflow is
correct as the time difference between 75% milestones notifications
want
to pull it in. Because if the group that is assigned the Incident I want the
SLA's to follow there time zone.
This does not seem to work. I am wondering if anyone has used this setting
and how they got this to work?
My service target business entity is blank as per doc, this should
the SLA's to follow there time zone.
This does not seem to work. I am wondering if anyone has used this
setting and how they got this to work?
My service target business entity is blank as per doc, this should then use
the field from the Configure Service Target Data Source.
We are running SLM
Yes.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Charles Baldi
Sent: Thursday, January 22, 2009 2:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Any one use 'Configure Service Target Data Source' for SLA's
Helpdesk
.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
Sent: Friday, January 02, 2009 10:39 AM
To: arslist@ARSLIST.ORG
Subject: SLA's - ITSM 5.5
**
ITSM 5.5
ARS 6.3
I've been asked to create an SLA against
ITSM 5.5
ARS 6.3
I've been asked to create an SLA against Changes in ITSM. I have been
unable to find much documentation on how the SLA module works, but I have
managed to figure out the creation part.
What I don't understand is this. I've set up the SLA so that the Goal is
Resolution Time
SLAs are either met or breached so the time to complete is not needed.
-Original Message-
From: Warren Baltimore warrenbaltim...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Fri, 2 Jan 2009 10:39 am
Subject: SLA's - ITSM 5.5
**
ITSM 5.5
ARS 6.3
?
I've been asked to create an SLA against
question.
thanks
shafqat
--- On *Fri, 1/2/09, Roger Justice rjust2...@aol.com* wrote:
From: Roger Justice rjust2...@aol.com
Subject: Re: SLA's - ITSM 5.5
To: arslist@ARSLIST.ORG
Date: Friday, January 2, 2009, 4:46 PM
** SLAs are either met or breached so the time to complete is not needed
Dear All.
We are off lately a probelm related to SLA's. If a user is reopneing a
case the case get 100% voilated within a sapn of minute.
Can anyone help me regarding this
Regards
Rajesh
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I created an SLA to notifiy a specific group of new tickets that has not
been acknowledged within 15 minutes of creation date. It is to email the
group but when I tested it and the email is not going out. The sla shows
in the ticket as status in processing but nothing happens and it passes
the
)Subject
[EMAIL PROTECTED] Business Time with SLA's
ORG
**
Hi
listers,
I am trying to
determine the best way to set up business time for an SLA. My server is on
Pacific time and I want to make sure to include our virtual group in Central and
Eastern time zones in a 8 to 5 SLA.
I know the best way
to do this is to have two business time tags
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