Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01

2016-01-21 Thread Sean Harries
e upgrade straight >>> through (taking turns for some shut eye). That was to upgrade 3 app >>> servers and 3 mid tier servers. >>> Hope that gives you some idea >>> >>> >>> On Tue, Jan 19, 2016 at 11:51 PM, David Charters < >>> d

Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01

2016-01-21 Thread Rick Westbrock
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sean Harries Sent: Thursday, January 21, 2016 3:32 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01 ** I would completely agree with David here, new environment clean build and move over just your customisations

Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01

2016-01-20 Thread Su Kaur
.com> wrote: >> >>> ** >>> >>> 9.x has a very cool data manger you will want to use for data. Custom >>> objects export and import or if there are not too many do it by hand. 9.x >>> is so different you might not want or need those customization

Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01

2016-01-20 Thread Daniel Wu
pt:_e(%7B%7D,'cvml','arslist@ARSLIST.ORG');> > *Subject:* Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01 > > > > ** Thank you, David. I think we are going to set up the new environment > just as you described. My concern would be those overlays and custom > objects. Would there be

Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01

2016-01-20 Thread Warren R. Baltimore II
gt; *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Daniel Wu > *Sent:* Tuesday, January 19, 2016 10:05 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01 > > > > ** Thank you, David. I think we

Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01

2016-01-20 Thread Daniel Wu
,'cvml','da...@charterstechnologies.com');>> wrote: >> >> My recommendation having done this would be to bring up a 9.x server >> fresh, copy data and cut over. Don't try to upgrade from 7.6.4 to 9.x. The >> ITSM and Remedy database models are too different. >

Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01

2016-01-20 Thread Warren R. Baltimore II
hose customizations. Have you >> done a gap analysis yet to create the requirments? >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Daniel Wu >> *Sent:* Tuesday, January 19, 2016 10:05 PM >> *To

Upgrade ITSM from 7.6.04 SP3 to 9.0.01

2016-01-19 Thread Daniel Wu
Is there any major issue upgrade from ARS 7.6.04 SP3 to 9.0.01 ? We are considering upgrade options. And we are debating from 8.1.02 vs. 9.0.01. Any help or guides is much appreciated. About our ITSM 7.6.04 SP3: sitting on unix based Oracle 11gR2 DB App Server is separated with Mid Tier server.

Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01

2016-01-19 Thread David Charters
@ARSLIST.ORG] On Behalf Of Daniel Wu Sent: Tuesday, January 19, 2016 4:38 PM To: arslist@ARSLIST.ORG Subject: Upgrade ITSM from 7.6.04 SP3 to 9.0.01 Is there any major issue upgrade from ARS 7.6.04 SP3 to 9.0.01 ? We are considering upgrade options. And we are debating from 8.1.02 vs. 9.0.01. Any help

Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01

2016-01-19 Thread Daniel Wu
RSLIST.ORG <javascript:;> > Subject: Upgrade ITSM from 7.6.04 SP3 to 9.0.01 > > Is there any major issue upgrade from ARS 7.6.04 SP3 to 9.0.01 ? > We are considering upgrade options. And we are debating from 8.1.02 vs. > 9.0.01. > Any help or guides is much appreciated. >

Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01

2016-01-19 Thread David Charters
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Wu Sent: Tuesday, January 19, 2016 10:05 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01 ** Thank you, David. I think we are going to set up the new environment just as you described. My