Re: What requests does the Needs Attention view display in SRM 7.6.04

Needs attention flag is set for all service requests in which a fulfillment worker has created a work info entry for the fulfillment record (incident, change, work order) and set it to public visibility. This is a signal to the requester to read the ActivityLog because it could contain

Re: Auto-create a Problem Investigation

I suggest that you take a look at Remedy ITSM Process Designer, which is available for version 7.6.04 and later. You can implement this use case by configuring a corresponding process in ITSM Process Designer. You'd have to check, whether your specific conditions that trigger the process can be

Re: How to create multiple incident by creating only one incident?

Can you explain more about the situation and what problem you are trying to solve with this capability? Do you want to manually create copies or automatically? I can see multiple other options (ITSM Process Designer, SRM) to do this, but to give any recommendation you'd need to describe why

Re: SRM v760 migrate (import/export) to SRM v8.1

What speaks against upgrading the existing SRM 7.6 / ITSM 7.0.03 environment directly to 8.1? Peter -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Chan Sent: Thursday, June 27, 2013 9:16 AM To:

Re: Licensing

Agreed. There as a number of factor that play into the answer here that it's best to discuss this with a BMC representatives. Do they already own Remedy ITSM or not? How did they license the solution? Under legacy licensing model or under current ITSM Suite licensing model? Are these users

Re: Attachments and scanning for viruses

Have a look at the new attachment security feature released in 7.6.04 SP5, which will also be available for 8.1 soon. https://docs.bmc.com/docs/display/public/ars7604/Security+restrictions+on+file+uploads See option for “Attachment validation plugin”. Peter From: Action Request System

Re: ITSM 8 - Hub and Spoke Architecture

I think Carl has summarized the situation very well. Note that the underlying technology (DSO) is applicable for other scenarios as well. But Hub Spoke is intended to address one specific scenario when one needs a centralized hub with view of all tickets, but with limited details. And yes,

Re: ENGAGE 2014 Commentary

Currently (version 1.0) we have designed for and tested the Remedy with Smart IT native app only for tablets (Android iOS, 7'' and higher screen size). Given the smartphone screens are typically smaller, we plan to rearrange some of the screens for the smartphone version of the app that should

Re: Compatibility matrix for AR System and ITSM Management Suite 8.1.02..

The official entry point for information about compatibility of all BMC products is the BMC Solution and Product Availability and Compatibility Utility (SPAC)http://www.bmc.com/available/spac.html. For Remedy products, you can access from there the compatibility doc (pdf version) - in case

Re: Unable to select rows in table fields from mobile devices 8.1

Lyndsay, have you looked at the Smart IT native mobile apps for iOS and Android? These give you a very flexible, easy to use Ticket Console showing incident data from your Remedy ITSM 8.1 system, and it does support certain bulk actions. Users can also actively view and updates incidents from

Re: Remedy 9

Remedy ITSM 9.0 release is certainly a bit more platform centric, if we leave Smart IT/MyIT out of the discussion for a second. The platform modernization is a huge investment into the future of Remedy. But there are a number of enhancements that are very relevant for the Service Desk for

Re: BMC Account Rep question

Mary, First of all, sorry to hear about your experience. I’ll reach out separately. There must be some communication breakdown here. I don’t think that’s representative of the situation about Remedy or BMC. I’m doing lots of roadmap briefings, discussions about licensing rules, etc., so

Re: Resources Sorting in Smart IT

For Ticket Search, Smart IT uses Remedy AR System’s Full Text Search engine. It has a Relevancy Ranking algorithm which considers the Search text typed in by the user and the "FTS indexes" fields for Ticket Forms. The relevancy ranking algorithm assigns a "score" to every record searched and

Re: Smart IT Assigned Person

I do want to call out that applying an incident template after creation of the incident is also not possible ootb with the mid-tier ITSM UI. I understand that some customers have solved this via “customization”, but it is not an ootb capability. In fact, there are a number of interesting

Re: Securing Sensitive WO Information

See https://docs.bmc.com/docs/itsm91/row-level-security-612964878.html On 8/23/17, 1:25 PM, "Action Request System discussion list(ARSList) on behalf of Rockwood, Julie" wrote: This is exactly what Support Group Hierarchical

Re: 9.1.04 Upgrade freezes without error

To be specific: As mentioned in the compatibility document, Java 9 (or higher) is not supported for any version of Remedy AR System across any platform/operating system at this time. We’re planning to test Java 9 and give a support statement at a later time. Peter From: ARSList

Re: [EXTERNAL] Re: What's new in ARS 9.x?

ailto:arslist@ARSLIST.ORG] On Behalf Of Adams, Peter Sent: Sunday, November 26, 2017 9:05 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: What's new in ARS 9.x? There’s a couple of places where BMC documents what’s new in Remedy 9 (both 9.0 and 9.1) 1) Product docu

Re: Cognitive Services 9.1.04 Patch 001

Please contact BMC Support for help. Please note that the exposure of cognitive auto-categorization in Smart IT UI only works, if you are using Smart IT 2.0. Peter From: ARSList on behalf of Kevin M Candelaria Reply-To: ARSList

Re: BMC Licensing questions

The paragraph about “bypass or delay” basically states that if you implement some integration (using parallel Remedy forms and workflow, or APIs, or other integration mechanisms) to perform activity that would otherwise require a user license, then the integration itself needs to be implemented

Re: BMC Remedy Helix - is it really a thing?

There are incentives, if customers are interested to move their on-premise Remedy deployment to the cloud with BMC Helix Remedy. Please contact your BMC account manager or partner contact, if you want to learn more. I don’t understand how you get to the conclusion about “not ready for wider

Re: BMC Remedy Helix - is it really a thing?

Just wanted to quickly point out that I added some comments to the discussion at https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2018/06/16/bmc-helix-what-does-it-mean-for-remedy-itsm-customers#comment-124055 As in the community post, I would like to emphasize that BMC

Re: BMC Remedy Helix - is it really a thing?

Good summary, LJ. BMC Business Workflows is built on the Innovation Suite platform. It can be used not just for service management in HR domain (though that’s the area BMC is initially emphasizing a bit more), but for other non-IT domains as well (facilities, payroll, …). There’s a couple of

Re: Java 9 or later for Remedy?

For Remedy we are on a 6-month release cadence. Last release was in Aug 2018, and next release is planned for end of February. Java 11 support is a topic we are discussing, as stated at https://communities.bmc.com/docs/DOC-108051 We plan to provide additional details about our plans for Remedy

Re: BMC Remedy Decommissioning Process

I highly recommend that you check with your BMC or partner sales representative about this scenario. If you want to continue to run the Remedy ITSM / Remedy AR System platform software and access the data in read-only mode, then you still need to follow certain rules and think about certain

Re: DWP License Clarification

BMC offers the Digital Workplace capabilities in two commercial variations for on-premise deployments: * BMC Digital Workplace Basic * BMC Digital Workplace Advanced Catalog Manager is a technical component, but is part of DWP-Advanced offering. These capabilities are licensed per named

Re: Re: DWP License Clarification

DWP A for x number named Users, will be it be like x number of read licenses to be added ? Does BMC charge only for those names user licenses ? Or Can we use unlimited read licenses ? Regards, Dinesh On Sat, 23 Feb 2019 at 10:41 PM, Adams, Peter mailto:peter_ad...@bmc.com>> wrote: BMC

Re: Re: Re: How to consume Rest API within BMC Remedy version 9.1.04 ?

Peter. Any chances of getting in next 19.x release ? or any near future please.. On Tue, Mar 19, 2019 at 11:41 PM Adams, Peter mailto:peter_ad...@bmc.com>> wrote: With LJ’s plugin or a self-developed plug-in, it’s certainly possible to do this today in Remedy But we do have it on the r

Re: Re: How to consume Rest API within BMC Remedy version 9.1.04 ?

With LJ’s plugin or a self-developed plug-in, it’s certainly possible to do this today in Remedy But we do have it on the roadmap to deliver something more ootb. Please also see https://communities.bmc.com/ideas/15246 Peter From: ARSList on behalf of Dinesh Gottipati Reply-To: ARSList

Re: Remedy <-> Jira

Before you embark building this, using the rich set of integration options available with Remedy, I suggest that you check out the new out-of-the-box solution available for Remedy ITSM – Jira integrations: BMC Helix Multi-Cloud Service Management

Re: Remedy <-> Jira

ns, or is it real time transaction processing? Cheers, Carl On Wed, 30 Jan 2019, 23:33 Adams, Peter, mailto:peter_ad...@bmc.com>> wrote: Before you embark building this, using the rich set of integration options available with Remedy, I suggest that you check out the new out-of-the-box s

Re: Re: CLOB search

About FTS pricing: That depends on the pricing model that you’re using to license Remedy. The vast majority of our customers are on one of solution pricing models that were first introduced in 2007. For those customers, FTS is no extra cost. Only the few customers that remain on the very

Re: Re: Re: CLOB search

uded with the specific version of Remedy where 'Hub and Spoke' model was introducedthanks for the clarification. On Fri, May 10, 2019 at 7:47 AM Adams, Peter mailto:peter_ad...@bmc.com>> wrote: About FTS pricing: That depends on the pricing model that you’re using to license Remedy. The vast major

Re: Anybody still doing Custom Development?

Let me comment on this from a BMC product management perspective, as I’ve seen a lot of speculation around the BMC strategy in this area. * With digital transformation initiatives going on in many organizations, there is a continued demand in the market for “build” capabilities. Software