Post Installation Tasks for ITSM 7.0 - Schema Sort Order Error

** Good Evening, Has anyone else had a problem with the Schema Sort Order post installation task for ITSM 7.0? I'm seeing the following error when I try to follow the steps in the Installation Guide: ARERR [552] Failure during SQL operation to the database : ORA-00936 I've been waiting for a

Re: Post Installation Tasks for ITSM 7.0 - Schema Sort Order Error

** Art and Everyone Else, Thank you very much for the quick replies! Kind Regards, Michael J. Gould Senior Software Engineer U.S. House of Representatives On 7/21/06, Art Tavoularis [EMAIL PROTECTED] wrote: Hi Mike, the issue you are seeing is due to some invalid records in theSchema Sort form

ITSM 7.0 Overview Console - Plug-in Error

** Good Morning List, I've just finished a full installation of ITSM 7.0 and was checking out the new features when I tried to open the Foundation Elements Overivew Console and received the following error: ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system

Re: ITSM 7.0 Overview Console - Plug-in Error

** Hi Brian, Thanks for the reply. It's nice to hear we aren't the only ones experiencing this problem. I actually hadn't gotten to the Problem Management console until last night and realized that it's having the same issues with the Plug-in. BMC Remedy Tech Support has indicated that

Re: ITSM 7.0 Overview Console - Plug-in Error

** Hi Mary, I've tried the ITSM 7 (all apps) installed on ARS 7 Patch 1 with the following configurations and received the same error on each: Configurations 1 OS: Windows XP Pro w/ SP2 Database: Oracle 10g Enterprise Edition Configuration 2 OS: Windows XP Pro w/ SP2 Database: Oracle 9i

Re: FW: ITSM 7.0 Overview Console - Plug-in Error

** That's great news Mary! I'm emailing Remedy Tech Support now to get a copy of the beta .dll and see if it works for us too. -Mike On 8/3/06, Carroll, Mary Jo [EMAIL PROTECTED] wrote: ** Remedy Tech Support has sent me a beta version of ardbcQuery.dll, which appears to have fixed the plug-in

Re: Mid-Tier 7.1.00 Patch 002 - Performance

Hi Michelle and Christopher, Not sure if this helps but I'm also seeing very slow performance with my development Mid-Tier 7.1.00 (No Patch) against our production ARS 7.0.01 Patch 003 server. I performed the two following tests: 1. Searched on HPD:Help Desk (Incident) using our production

Re: CI Relationship Viewer - Works for Demo and not for other users. (UNCLASSIFIED)

Hi Gordon, We are having the same issue on our ARS 7.0.01 Patch 003, CMDB 2.0.01 Patch 003, Solaris9/Oracle10g server. I've had a ticket open with BMC Support for several months now. Applying Mid-Tier 7.1.00 Patch 002 recently fixed the problem for us accessing the CI Viewer via Internet

Re: CI Relationship Viewer - Works for Demo and not for other users. (UNCLASSIFIED)

PROTECTED] On Behalf Of Mike Gould Sent: May 16, 2008 3:28 PM To: arslist@ARSLIST.ORG Subject: Re: CI Relationship Viewer - Works for Demo and not for other users. (UNCLASSIFIED) ** Hi Gordon, We are having the same issue on our ARS 7.0.01 Patch 003, CMDB 2.0.01 Patch 003

RESOLVED: Fwd: CI Relationship Viewer - Works for Demo and not for other users. (UNCLASSIFIED)

Message- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] Behalf Of *Mike Gould *Sent:* 19 May 2008 21:08 *To:* arslist@ARSLIST.ORG *Subject:* Re: CI Relationship Viewer - Works for Demo and not for other users. (UNCLASSIFIED) ** Hi Gordon, The reason

Re: ARS 7.1 Area LDAP config issue

For the Bind User, we use: *domain/username* For the User Search Filter, we use: *sAMAccountName=$\USER$* (this applies to AD LDAP only I think) Also, did you complete the ARDBC LDAP Configuration form settings too? I don't remember if that was required but we have that set too. Regards,

Re: ADV: Announcing BMC Remedy Action Request System 7.6.03 Beta Customer Program!

David, Thank you for the information on the new release and Beta program. Question... - AR System 7.6.03 represents a revision of the minor release number of AR System and thus is governed by the BMC Product Support Policy. Can you tell us what the supported releases of AR System will

AR System 7.5.00 Patch 005 Released

All: It looks like AR System 7.5.00 Patch 005 was released yesterday. Enjoy, Michael Gould U.S. House of Representatives ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com

Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010

What are the version strings for the original Patch 005 and the revised Patch 005? -Mike On Fri, Jul 9, 2010 at 3:58 PM, Easter, David david_eas...@bmc.com wrote: ** Ø Ok…so original Patch 5 is still good, if you are willing to deal with the license stuff problems. That is correct.

Re: ITSM 7.5.01 GA and available

David, When are the refreshes to SLM and SRM that are compatible with ITSM 7.5.01 scheduled for GA release? Michael Gould Sr. Remedy Developer U.S. House of Representatives On Mon, Mar 23, 2009 at 5:59 PM, Easter, David david_eas...@bmc.com wrote: ** Just to be clear, is there a 7.5.1 AR

Re: OT - BMC-Remedy Tech Support PRAISE

** I'd just like to chime in and second Claire's sentiments.I had some issues with the SLM 7.0 installer hanging on our Solaris 9 server and Barbara went above and beyond reviewing the logs and walking me step-by-step through a successful installation! I'd also like toadd that the support provided

Re: SLM 7 install on Solaris

** To install both the CMDB 2.0 CI Viewer and the SLM 7.0 products on a remote Unix box, you'll need to run an X Server on your Windows workstation. If you use Putty to connect to your server, I'd recommend the free open-source Xming, http://www.straightrunning.com/XmingNotes/, X Server for

Re: What's New 7.x WBT

** This course is also required if you plan to update your RSP or RAC certifications. I also found it be a very useful detailed overview of the new features, some of which aren'tnearly explained as well in the technical docs as in the course. Regards, Michael Gould U.S. House of Representatives

Re: CMDB 2.0.1 release date?

** Hi David, Thanks for taking the time to answer all of our questions about CMDB 2.0.01...it's been very helpful. One last question, does your current expectation that CMDB 2.0.01 will be Web Generally Available on Upgrade Central by end of next week also include the release of the other

Re: Question about ITSM 7.0

** Eric, Contact Remedy Support and they can provide you witha patched .dll file that corrects the RPC Time Out issue. Regards, Michael Gould U.S. House of Representatives On 11/6/06, Eric Cai [EMAIL PROTECTED] wrote: I installed the problem management 7.0 and access the problem console.Then

ITSM 7.0.02 Released on Friday - Missing Release Notes Again (except for SLM)

All, I just noticed that ITSM 7.0.02 was released this past Friday, December 15th. I have a couple of questions since the release notes are missing again (except for SLM): 1. The release notes for SLM 7.0.02 seem to imply that this release includes the SLM 7.0.00/7.0.01 Patch 3. Does anyone

Re: Remedy Developer Certification?

Hi Scott, As a Remedy Skilled Professional (not sure about RACs), you do get discounts on BUW/RUG (free pre-conference tutorials) and discounts on continuing education (15% or 20%). Call Renee Freitas in the BMC Business School and she can provide all the details. Hope that helps! Michael

Re: Warning ... SLM 7.0.2 install w/o collector - SOLUTION

I've also noticed the SLM 7.0.00, 7.0.01 and 7.0.02 InstallShield's bomb out on a regular basis during my several practice and real SLM install attempts. Was thinking it was just me or something screwy on our development and production servers (Solaris 9 with Oracle 10gR2) as sometimes it would

Re: Mid-tier prefetch scripts

I was also only aware of the Perl prefetch script. Didn't realize there was a new XML-based one for Mid-Tier 7.x. Is this available for download somewhere or do I need to contact Support? I have to say that the Perl script never worked very well and like Kyle said, seemed to only speed up load

Accessing CLOB Datatype via Oracle DBLink in View Form

Form? Thanks in Advance, Mike Gould US House of Representatives AR System 7.0.01 Solaris 9 Oracle 10gR2 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

What Solaris 9 Environment Variables do you use for AR System 7.x?

Hi List, I was wondering if anyone would be willing to share the Solaris 9 environment variables they use on their AR System 7.0.x server? Also, are there any special settings you use just during installation vs. normal operations? I basically know enough about Unix to get myself into trouble,

Re: What Solaris 9 Environment Variables do you use for AR System 7.x?

On 2/12/07, Mike Gould [EMAIL PROTECTED] wrote: ** Hi List, I was wondering if anyone would be willing to share the Solaris 9 environment variables they use on their AR System 7.0.x server? Also, are there any special settings you use just during installation vs. normal operations? I

Re: What Solaris 9 Environment Variables do you use for AR System 7.x?

. Axton Grams On 2/13/07, *Mike Gould* [EMAIL PROTECTED] * [EMAIL PROTECTED] wrote: ** Hi Axton, Sorry, forgot to include those settings. We will be using English only with non-Unicode. Hope that answers the questions. Mike On 2/13/07, *Axton* [EMAIL PROTECTED] [EMAIL PROTECTED] wrote

Re: Companies in ITSM 7.0 - Multiple Companies, same site

Tom, Just follow the steps Roger mentioned in his reply. We've been able to relate multiple companies to a single Site using that method without any issues. Hope that helps, Mike Gould US House of Representatives On 3/15/07, Roger Justice [EMAIL PROTECTED] wrote: ** After you have created

Re: Remedy User Tool has 20 second delay after a period of inactivity 40 minutes

Marvin, This is most likely a firewall timeout setting issue. Same thing happened to us several years ago when our server was moved behind a firewall. Our security team had both the global and individual port timeout settings at 20 mins. The Remedy WUT will perform it's own keepalive (don't

ITSM 8.0 in Production

Congratulations to the BMC Team on the 8.0 GA! The U.S. House of Representatives participated in BMC's Select Market Availability (early release) program and has been running 8.0 in production since September 4th. There are some great new features in 8.0 (redesigned SRM interface, Social

Re: Sort of OT: SRM and Work Order Management version 8.0

Joe, The SRM 8.0 interface has been completely re-written. Lots of great updates I think your users will really like. Definitely recommend signing up for an 8.0 class, when available, if you're thinking about upgrading. Regards, Michael Gould Manager, Remedy Systems U.S. House of

Java 7 (64-bit) Options for Tomcat

Hi List, Is anyone using Java 7 (64-bit) for Tomcat? What Java Options are you using? Have you tired the new Garbage-First (G1) garbage collector? Thanks, Michael Gould U.S. House of Representatives ___ UNSUBSCRIBE or

Re: BMC Engage

Here's the response I received from our Federal account rep: "Engage was not cancelled but modified to align with five geographical metro areas for easier travel. Our event in DC will have a strong Federal focus. From that perspective, it works to our customers' benefit due to restrictions with

Re: JOB: Full-time Position with the U.S. House of Representatives

any sort? > > On Thu, Jun 1, 2017 at 9:35 AM, Mike Gould <mjgo...@gmail.com> wrote: > >> ** >> List, >> >> The U.S. House of Representatives has an opening for a junior level >> Remedy Admin/Developer. >> >> http://www.house.gov/cont

JOB: Full-time Position with the U.S. House of Representatives

List, The U.S. House of Representatives has an opening for a junior level Remedy Admin/Developer. http://www.house.gov/content/jobs/vacancyDetails.php?PositionID=4513 This is a full-time position with the Legislative Branch of the United States government. This is not a contract or

Re: Need inputs/advice about Custom SSO configuration on 9.1.02

Amit, It sounds like you're looking for the Atrium SSO files that have been deprecated in 9.x. Download and install the Remedy SSO software from the EPD site. That's the replacement solution and it's very easy to setup and configure. Hope that helps, Michael > On Jun 1, 2017, at 12:56 AM,

Re: Crystal Server Licenses

We just stood up Crystal Server 2016 SP3 (the latest SP5 I think it was didn’t work) against Midtier 9.1.04 and ARS 9.0.1. Seems to be working fine. There were some files that needed to be copied from the Midtier folder to a Crystal folder to work around some security related errors in CS. >

JOB: (With Correct Link) Full-time Federal Gov't Position with the U.S. House of Representatives

On Wed, Jun 6, 2018 at 12:43 PM, Mike Gould wrote: > Good Afternoon, > > The U.S. House of Representatives has an opening for a senior level Remedy > Developer/Engineer. > > (Edited URL) > https://www.house.gov/employment/positions-with-other-house-organizations/5115 >

JOB: Full-time Federal Gov't Position with the U.S. House of Representatives

Good Afternoon, The U.S. House of Representatives has an opening for a senior level Remedy Developer/Engineer. https://www.house.gov/employment/positions-with-other-house-organizations/5115 This is a full-time federal

JOB: Remedy Administrator / Developer with U.S. House of Representatives

Hello, The U.S. House of Representatives is seeking candidates to fill a senior level Remedy Administrator / Developer position. This is a full-time federal position with the Legislative Branch of the U.S. govt and includes full medical and retirement benefits. The position is located in

Re: BMC Remedy Helix - is it really a thing?

. I’m waiting on a quote to see how much. This sounds promising but seems very incomplete and immature based on my initial conservation with sales. Mike Gould US House of Representatives > On Jul 13, 2018, at 11:04 AM, Tauf Chowdhury wrote: > > Oh yes. Sorry. DWP, how rude of me not t

Re: Rebranding MyIT

Kevin, I’m starting our own rebranding efforts. Would you be able to share the types of customizations and code changes you’ve made? Thanks, Michael Gould U.S House of Representatives > On Mar 16, 2018, at 1:32 PM, Kevin M Candelaria wrote: > > I had a similar experience, I

JOB: Remedy Administrator / Developer

List, The U.S. House of Representatives is hiring a full-time federal position on it's Remedy Team. Message me directly with any questions. Check it out... https://www.house.gov/employment/positions-with-other-house-organizations/5445 Regards, Michael -- ARSList mailing list

Re: ARSystem in HTML.

Does anyone remember using ARSDoc with ARSPerl? I think it did something similar creating HTML based documentation of your entire ARS system but stopped working around the time 6.x came out. It was a great tool! Regards, Michael Gould > On Mar 5, 2019, at 3:20 AM, Misi Mladoniczky wrote: > >

Re: 2019 Conference

Since BMC continues to think conferences aren’t worth their time and effort. There is always this... https://knowledge.servicenow.com/. May in Las Vegas sounds lovely. :-/ Sincerely, Long time loyal Remedy customer > On Mar 11, 2019, at 6:46 PM, BradRemedy wrote: > > Hello > > Any news on